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Cairns Southside International

450 Mulgrave Road., Cairns, Queensland 4870, Australia
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Cairns Southside International
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57 Reviews from our TripAdvisor Community

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Traveler rating
    10
    19
    11
    8
    9
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9
22
8
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (16)
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Fukuoka, Japan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 19, 2015

Positive: - Staff is friendly and accommodating. - Location on Mulgrave Road is convenient. Negative: - Wifi is very sporadic. We went 48 hours with no wifi. Front desk tried resetting the router multiple times. When connected, the connection drops routinely. - Daily room cleaning is also sporadic. Sometimes the bed is made. Sometimes the cups are changed. Sometimes no... More 

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Clayton, Australia
2 reviews
2 of 5 stars Reviewed June 3, 2015

We booked three nights Thursday to Sunday. We were up for most of the first night due to a very noisy couple in the next room who spoke and laughed till morning. The next morning we complained to the receptionist and were transferred to a new room very promptly which we were thankful for. The total lack of facilities from... More 

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Travelers are raving about these Cairns hotels

Malanda, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 5, 2015

I had booked in advance for 3 nights over Easter - at the standard rate $75/night. .A week before our arrival I checked, confirmed the booking and requested a ground floor room as my wife requires assistance when walking up stairs. This was agreed to and noted by the receptionist. We arrived at approx 2.45 on Good Friday and found... More 

Was this review helpful? Yes 2
City_Sheridan_Hotel, General Manager at Cairns Southside International, responded to this review

Hello, Thanks for your comments regarding the lack of service over the Easter weekend break. We do our absolute best to continue our service on all of our rooms over the weekend period of Easter. The properties occupancy was at a very high level and we had some house keeping staff who wished to take a few days off to... More 

Cairns, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 17, 2015

This is not our first visit to this motel. No problems on prior visits. On this occasion we had trouble with the room card on arrival, the receptionist sorted the problem (or so we thought). After returning to the motel at around 7.30pm the cards would not work on either door. Reception was closed & the motel completely locked. We... More 

Was this review helpful? Yes 2
City_Sheridan_Hotel, General Manager at Cairns Southside International, responded to this review

Hello, Thank you very much for your feedback. We have taken your comments on board and have ordered in a new shipment of pillows and linen. We understand that over time these items can become old. Air conditioner in the room was immediately replaced once i had found our which room the issue was in. We thank you for your... More 

Brighton, United Kingdom
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 17, 2015

Location was our main downfall as it was quite away from the Esplanade and main Cairns area. Was nice enough place to stay and was clean throughout the room and resort. Had air con and wifi etc... Would choose to stay closer to more vibrant areas next time.

Was this review helpful? Yes 1
City_Sheridan_Hotel, General Manager at Cairns Southside International, responded to this review

Hello, We thank you for your comments regarding your stay with us. We understand that the location for some is a little tricky, we are a 5 minute drive from the City Center and walking is not a great option. We have a bus terminal at the front of the property that takes guests into the City. We do feel... More 

Bondi, Australia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 9, 2015

My main issue with this Motel is that it had a sign outside for $75 per night and then when you go in to book a room they tell you that none of those rooms are available. So I went online and booked one of their rooms for the $75 per night price which is ridiculous as they have to... More 

Was this review helpful? Yes 2
City_Sheridan_Hotel, General Manager at Cairns Southside International, responded to this review

Hello, The rate that you saw on the outside of the building should of absolutely been accepted for your stay. I will double check with staff on why this was not honored. You are correct in that we pay huge amount of commission to online agents and direct bookings is pretty much the only profitable bookings properties receive in Cairns... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 7, 2015

Southside international motel in Cairns is definately NOT a 4 star motel. It may pass for a 2 star. Also it doesn't have room service, Austar was not accessible and the wifi didn't work on all 9 wifi access points. The motel is not clean and has a horrid smell. The pool was not clean either. We found them on... More 

Was this review helpful? Yes 4
Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 19, 2015

Any hotel has to be better than this one. TL:DR I booked this hotel through Priceline Express Deals. I selected a 4 star hotel in Cairns, Australia. There is a downtown area in Cairns. Priceline fails miserably to acknowledge this and dumps all of Cairns into one location. If you stay at this hotel you should plan to have car... More 

Was this review helpful? Yes 2
Cooroy, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 11, 2015

This motel was conveniently located on the main road into Cairns. We were looking for a comfortable, clean overnight stop at a reasonable price. This motel certainly filled our requirements. They offer free internet but it was very slow - I gave up and used my own.

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Brisbane, Australia
2 reviews
4 of 5 stars Reviewed January 14, 2015

I stayed here with my partner in early Jan 2015. Overall we were pretty pleased with what we got for $75/night. The hotel is in a great location - only a few minutes drive to The Esplanade which is beautiful and has great restaurants and it's also fairly close to the airport. It has a pool which was quiet each... More 

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