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Cairns Sheridan Hotel

4.5 of 5 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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A$129 Inc. 2 Buffet Brfst
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Certificate of Excellence 2014
Cairns Sheridan Hotel
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Cairns Sheridan Hotel
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157 reviews from our community

Traveler rating
    64
    64
    20
    7
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (34)
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Cairns Sheridan for one night last week. It is conveniently located close to the airport however you can still walk to the waterfront. I can not praise the staff highly enough for being helpful, friendly and courteous. Even when I had gone to the airport and realised I had left my wallet behind. They ran it... More

Was this review helpful? Yes 2
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is always a pleasure to get such glowing comments but more so the staff get the pleasure of knowing their efforts are being appreciated by our guests. It is a simple mandate that we all follow; Smile, be friendly and courteous, anticipate guests needs and present our property as the very best... More

Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always stay here when I go to Cairns. It will suit any traveller and for the price it is the best deal in town. They have friendly experienced staff. Nothing is ever a problem. Meals are always good value as well.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, it is greatly appreciated. Whilst all our guests are special you must be extra special to get the suite upgrade. We do have a lot of return guests which always indicates that we are doing something right. I am so glad you enjoy our hotel and restaurant. I look forward to your next visit. Thanks... More

Mission Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have been staying at the Cairns Sheridan once a month now for over 12 months and have found this Hotel to be the best value in Cairns. The staff including the room attendance, reception staff, dining room staff and even the maintenance man all have time for a friendly chat but at the same time are... More

Was this review helpful? Yes 5
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is one thing to get everything right on occasion but to do it consistently over and over is the real challenge. Obviously to get three excellent's we have had to apply our dedication and training to achieve this excellent review. It's a bit like Gold, Gold, Gold in the hospitality Olympics. Thanks... More

Silverton, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly, helpful staff, very pleasant room. We ate in the hotel restaurant and had a pleasant (not great) meal. The hotel is not in easy walking distance of the lagoon or downtown shopping, we wisely took a cab since we had our bags with us.

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your comments. The last review said how great our rooms are and now you are saying how great our staff are. I think pleasant is pretty good for the restaurant but most times it too is great. We also have our own courtesy bus that goes down town on request during the day. Please just ask at... More

Country Victoria, Australia
Top Contributor
156 reviews 156 reviews
89 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about our second floor room was spacious. Generous desk space, plenty of drawers for a longer stay, a good size counter for tea making, large luggage rack and wardrobe. Excellent well placed lighting, which many hotels overlook. One large window overlooked rooftops though the aspect was softened by the containers of ferns outside the window. Bathroom again generous; shower... More

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Wow, thank you so much for your very complimentary review. It is so refreshing to hear such positive comments and your appreciation of our hotel. More

Airlie Beach
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My new husband and I stayed at the Sheridan for our week long wedding last August and the staff made our time and our family/friends time there wonderful, they where very friendly and helpful. Rooms where big and very clean and every meal we had was spot on and tasty. Iv never stayed at a hotel that had such friendly... More

Review collected in partnership with this hotel

Was this review helpful? Yes 7
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Cleanliness and recognition, number one and two in what guests rate as their most important requirement in a hotel stay. Awesome food, not surprisingly, comes in at number one for a restaurant. Thank you for your review as it makes all the hard work of our staff even more rewarding by recognising their efforts. Good luck with your new and... More

Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A quick stop in cairns ova night, room was big and spacious. Loved that I could lay in the bath and watch TV 🙈 All staff, well the two I spoke too were helpfull and happy to answer me and some of my silly questions.

Was this review helpful? Yes 7
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for the great review and I noticed you gave us a rating of 5 for cleanliness. Our housekeepers take great pride in the presentation and cleanliness of our hotel and I am very proud of their achievements. Many reviews rate our cleanliness very highly. I am glad you could watch TV in the bath but I must say... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had our daughters Wedding Reception here in August Everyone was friendly and nothing was too much to help The rooms were spacious and clean. Definently a great place to stay ...highly recommend this hotel

Was this review helpful? Yes 7
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for recommending our hotel. We do great weddings and functions of all sorts and now with the new undercover deck we have another exciting venue for your next special event. Congratulations and good luck with your exiting new future together. More

Brisbane, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

About 5 years ago I stayed at this hotel, back then it was pretty run down and in serious need of some TLC, the only positive at the time was Dunwoody's restaurant and bar next door. Well what a great change and very pleasant surprise this time. This hotel has had a whole heap of TLC, the rooms are very... More

Was this review helpful? Yes 6
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your gracious review, it is greatly appreciated. The hotel has definitely had some major work done to it over the last few years. The most recent project completed has been an extension of the restaurant and pool deck, now with a sail covering the whole deck area. It is now an excellent place to enjoy a meal... More

Auckland Region, New Zealand
Top Contributor
106 reviews 106 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed a couple of nights as it's the closest hotel to the airport . Found service good and rooms spacious and clean. Come on guys how about free wifi like the rest of the world. Great buffet breakfast with a good selection of hot and cold food..

Was this review helpful? Yes 8
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thanks for your review and I am glad you enjoyed your stay. A lot of Australian hotels still charge for WIFI and I think this is a good thing. We also have a room package that includes free WIFI but it costs $5 more, so is it Free? So what do you get when you stay in a hotel that... More

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Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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