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All 66 Cairns hotels

Cairns Sheridan Hotel

4.5 of 5 Hotel   |   295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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Hotel amenities
Special Rate
A$129 Inc. 2 Buffet Brfst
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Cairns Sheridan Hotel
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77%
Ranked #12 of 66 hotels in Cairns
Certificate of Excellence 2013
A recent review
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111 people have reviewed this hotel

Traveler rating
    45
    40
    17
    8
    1
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10
41
8
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Cairns
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

For quiet ambience and a homely atmosphere, Palms Restaurant is one of the best options in Cairns. We dine here often. Why? ........... - the restaurant is open 7 days a week. - it is conveniently located away from the tourist zone and has ample parking. - we can meet in the foyer, relax on comfy sofas and catch up... More

Was this review helpful? Yes 3
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your comments about our restaurant. Our restaurant is an extremely important aspect of our overall operation and as such a huge amount of effort goes into making it as good as we can get it. It is nice to get such positive feedback to encourage us all to keep striving to give our customers the... More

Yungaburra, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at the hotel regularly.Always great friendly service, and the meals are delicious (excellent hot buffet breakfast and dinner menu to suit all tastes including steaks pasta and seafood - and they all taste great). The rooms are clean, quiet and well maintained and very comfortable! Close to airport and city centre, with buses stopping in front of hotel.... More

Was this review helpful? Yes 2
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your generous review. Our Function and Conference facilities are exceptional in all areas but are rarely mentioned in reviews so I am glad to hear you get the same friendly service when conferencing as you do when overnighting. We have some major upgrades coming to our Conference rooms so keep an eye out for that.... More

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2014

i have being staying with Cairns Sheridan Hotel for over 10 years. when I first approach Stuart & Leanne Munro about a room rate for 12 month contract for 6 weeks visit for a weekly stay and I was more than surprised with the rate which suited my companies budget. When I arrived from brisbane for my first visit the... More

Was this review helpful? Yes 4
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Wow. Mark I will have to get you to write our advertising and promotions. It took 10 years to get a comment out of you but it was certainly worth the wait. Thank you so much for your generous comments and hopefully you're good for another 10 years. More

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

Brilliant staff who are always ready to go above the call of duty. Manager willing and available to speak with clients. Rooms clean and well maintained. Quiet, peaceful and air conditioned. First choice for any business or leisure trip to Cairns. Rated highly by the Endeavour staff.

Was this review helpful? Yes 4
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thanks for your comments Ray. It is always important for us to get positive feedback like this. It encourages the staff and creates that feeling that guest satisfaction is directly related to the attitudes and actions of the staff. Hopefully we will see you again soon. More

Tweed Heads, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2014

Great location for myself just north of city, close to airport and a hotel next door. Breakfast was good and the lady who looked after the brekky room was friendly and helpful (Buffet style help yourself). Shower good A/C good Beds fine Room clean My room was back of hotel above reception 2nd floor no problems, I had a friend... More

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, I am glad you enjoyed our facilities. I am sorry about the party in the bus stop that your friend could hear. I had no idea and it is something that I have not heard of happening before. We didn't have anyone else mention this on the night but if your friend had of reported... More

terranora
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014 via mobile

My stay here was value plus and the friendly staff was excellent.talk about a beautiful sleep on the beds I melted into them and I will stay here everytime I stay in cairns well done Sheraton cairns you won me.

Was this review helpful? Yes 7
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It really is comments like these that get the good people in hospitality motivated and striving even harder to please. It can be a brutal industry at times when dealing with all types of people. Your review has come at a particularly emotive time and I thank you for it. Everyone needs a... More

Cardwell, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2014 via mobile

No balcony as advertised, used soap in the shower, paper thin walls, elevator door that closed on me, air con didn't work (hot!), couldnt use the driveway because of staff car, Breakfast was horrid.... never again!

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

To Tripadvisor users. There are reasons why people exaggerate things that happen to them in hotels. Things like the automatic elevator doors closing – automatically. The hotel courtesy bus collecting ‘happy’ guests at the front door – ‘Staff car? When the breakfast waitress asked how they enjoyed breakfast (after consuming two huge plates) they said it was good – On... More

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 27, 2014

We found this hotel very clean and comfortable. The service we received during our stay was by far the best compare to a lot of hotels we have stayed in, a big THANKS to all concerned. We will be back next time in Cairns.

Was this review helpful? Yes 3
QHSP, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for thanking us.We often get very good comments about our staff and service but guests rarely thank us for it. The attitudes of staff can make or break a holiday. Our goal is to make everyones stay with us as good as it can get. More

Melbourne, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 27, 2014

Stayed here for 3 nights in January. Stayed in a standard room with buffet breakfast every day. Room was quite spacious, with large bathroom which had a shower over bath tub. There is also a balcony with table fpr two. We had no problems with the room or its amenities; hot water wasn't an issue, tv had your usual free... More

Was this review helpful? Yes 1
QHSP, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your comments. Yes it is the perfect location, especially if you have a car. But if you don't have a car we have a shuttle bus that runs down town regularly and the local bus stops just across the road from the hotel. I hope you noticed that as well as the 30 odd digital TV channels... More

Fenton, Missouri, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 16, 2014

Our travel agent, Tess at pacificislands.com booked us here for a five day stay in early January. The hotel was nice and quiet, not in a great location but within our budget and requirements. Our package included breakfast which was pretty good, they have a really pretty breakfast room. The pool was very small, more like a koi pond but... More

Was this review helpful? Yes 1
QHSP, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for you great comments. We are always looking for ways to improve our hotel and we have previously looked at ways of improving the pool and sun deck. I really don't think the pool is that small but maybe your suggestion of filling it with Koi could be what we are looking for. Or Barramundi perhaps. Maybe not... More

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Additional Information about Cairns Sheridan Hotel

Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Official Description (provided by the hotel):
Boutique style with superbly appointed rooms and guest facilities, modern & inviting - downtown. ... more   less 
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