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Cairns Sheridan Hotel

4.5 of 5 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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Certificate of Excellence 2014
Cairns Sheridan Hotel
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Cairns Sheridan Hotel
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163 reviews from our community

Traveler rating
    65
    67
    22
    7
    2
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15
53
13
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tully, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for just one night after visiting a specialist in Cairns. The rooms were clean and comfortable and what we were expecting for the price. The staff were very friendly and helpful and Dunwoodys is right next door which was great.

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Dunwoody's is a great entertainment centre with Pokies, Horse race betting and cabaret on occasion. As you say, it is next door and offers an alternative to a night in. I am glad you enjoyed your stay so much and than you for your review. More 

The Entrance, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for work clean and comfortable staff were friendly and helpful. only disadvantage is the location it is far out off town but the price is right! Needs Free wifi as the cost they charged was excessive.

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, it is greatly appreciated. We are getting very close to having the National Broadband Network available in Cairns. When it does become available, I can assure you that we will continue to offer the best possible WiFi options available in any hotel. We also have a December special - 'Just ask about our free WiFi.' More 

Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 6, 2014

I like this place because it ticks all the boxes, friendly staff, clean and comfortable rooms, nice and quiet and the restaurant provides a good breakfast. I will stay here next time i am in Cairns on business.

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind words. We are often greatly received by corporate and business clientele because we really do tick all the boxes. Hopefully I will be able to catch up with you on your next visit. More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

The staff were very helpful and friendly. Even gave us scales to weigh our luggage. The lady in the restaurant was so nice. The rooms were very clean but the airconditioning is very noisy. Not much to see around the area but is close to airport for our flight out early next day.

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for the review and I must say I am very surprised about your comment of noisy air-conditioning. If this was a problem for the hotel you would see similar comments all through our reviews. With 160 reviews to date I think this is the first time I have had this comment so I am assuming that something in... More 

1 review
5 of 5 stars Reviewed October 31, 2014

We recently stayed at the Sheridan Hotel and would certainly stay again if the need arises. After booking our package tour we checked out the reviews and were a little worried that some of the comments were negative. The room was cleaned to perfection and very comfortable. A light in our room started to flicker and after requesting some help... More 

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your generous review. We recently changed our coffee supplier and we have had some good reports so far. I will take all your comments on-board and take this opportunity to see if there are some improvements we can make. Thanks also for mentioning the staff by name, I ensure that any member who is named in a... More 

1 review
3 of 5 stars Reviewed October 31, 2014

We stayed there from the 27/10/14 to 31/10/14. Postives Good value Clean rooms Great water pressure (almost to good) Helpful staff Good Breakfast (Not alot of chioces but adequate) Close to town Negatives Dated rooms They charge a 1.5% surcharge for using your credit card considering they only get charged half of that by the bank and you need to... More 

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review and I am sorry you were not happy with the credit card fee. Every hotel I have stayed in lately has this charge.We had resisted introducing this fee long after others but to clarify your statement, we actually pay the banks more than we charge for some of these cards and on others we may... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

I stayed at the Cairns Sheridan for one night last week. It is conveniently located close to the airport however you can still walk to the waterfront. I can not praise the staff highly enough for being helpful, friendly and courteous. Even when I had gone to the airport and realised I had left my wallet behind. They ran it... More 

Was this review helpful? Yes 2
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is always a pleasure to get such glowing comments but more so the staff get the pleasure of knowing their efforts are being appreciated by our guests. It is a simple mandate that we all follow; Smile, be friendly and courteous, anticipate guests needs and present our property as the very best... More 

Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 10, 2014

I always stay here when I go to Cairns. It will suit any traveller and for the price it is the best deal in town. They have friendly experienced staff. Nothing is ever a problem. Meals are always good value as well.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, it is greatly appreciated. Whilst all our guests are special you must be extra special to get the suite upgrade. We do have a lot of return guests which always indicates that we are doing something right. I am so glad you enjoy our hotel and restaurant. I look forward to your next visit. Thanks... More 

Mission Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2014

My wife and I have been staying at the Cairns Sheridan once a month now for over 12 months and have found this Hotel to be the best value in Cairns. The staff including the room attendance, reception staff, dining room staff and even the maintenance man all have time for a friendly chat but at the same time are... More 

Was this review helpful? Yes 6
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is one thing to get everything right on occasion but to do it consistently over and over is the real challenge. Obviously to get three excellent's we have had to apply our dedication and training to achieve this excellent review. It's a bit like Gold, Gold, Gold in the hospitality Olympics. Thanks... More 

Silverton, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 7, 2014

Friendly, helpful staff, very pleasant room. We ate in the hotel restaurant and had a pleasant (not great) meal. The hotel is not in easy walking distance of the lagoon or downtown shopping, we wisely took a cab since we had our bags with us.

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your comments. The last review said how great our rooms are and now you are saying how great our staff are. I think pleasant is pretty good for the restaurant but most times it too is great. We also have our own courtesy bus that goes down town on request during the day. Please just ask at... More 

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Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Hotel Style:
#2 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns

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