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Cairns Sheridan Hotel

4.5 of 5 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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A$129 Inc. 2 Buffet Brfst
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Certificate of Excellence 2014
Cairns Sheridan Hotel
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Cairns Sheridan Hotel
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161 reviews from our community

Traveler rating
    65
    66
    21
    7
    2
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15
53
13
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I like this place because it ticks all the boxes, friendly staff, clean and comfortable rooms, nice and quiet and the restaurant provides a good breakfast. I will stay here next time i am in Cairns on business.

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind words. We are often greatly received by corporate and business clientele because we really do tick all the boxes. Hopefully I will be able to catch up with you on your next visit. More

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff were very helpful and friendly. Even gave us scales to weigh our luggage. The lady in the restaurant was so nice. The rooms were very clean but the airconditioning is very noisy. Not much to see around the area but is close to airport for our flight out early next day.

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for the review and I must say I am very surprised about your comment of noisy air-conditioning. If this was a problem for the hotel you would see similar comments all through our reviews. With 160 reviews to date I think this is the first time I have had this comment so I am assuming that something in... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Sheridan Hotel and would certainly stay again if the need arises. After booking our package tour we checked out the reviews and were a little worried that some of the comments were negative. The room was cleaned to perfection and very comfortable. A light in our room started to flicker and after requesting some help... More

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your generous review. We recently changed our coffee supplier and we have had some good reports so far. I will take all your comments on-board and take this opportunity to see if there are some improvements we can make. Thanks also for mentioning the staff by name, I ensure that any member who is named in a... More

1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed there from the 27/10/14 to 31/10/14. Postives Good value Clean rooms Great water pressure (almost to good) Helpful staff Good Breakfast (Not alot of chioces but adequate) Close to town Negatives Dated rooms They charge a 1.5% surcharge for using your credit card considering they only get charged half of that by the bank and you need to... More

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review and I am sorry you were not happy with the credit card fee. Every hotel I have stayed in lately has this charge.We had resisted introducing this fee long after others but to clarify your statement, we actually pay the banks more than we charge for some of these cards and on others we may... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

I stayed at the Cairns Sheridan for one night last week. It is conveniently located close to the airport however you can still walk to the waterfront. I can not praise the staff highly enough for being helpful, friendly and courteous. Even when I had gone to the airport and realised I had left my wallet behind. They ran it... More

Was this review helpful? Yes 3
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is always a pleasure to get such glowing comments but more so the staff get the pleasure of knowing their efforts are being appreciated by our guests. It is a simple mandate that we all follow; Smile, be friendly and courteous, anticipate guests needs and present our property as the very best... More

Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 10, 2014

I always stay here when I go to Cairns. It will suit any traveller and for the price it is the best deal in town. They have friendly experienced staff. Nothing is ever a problem. Meals are always good value as well.

Review collected in partnership with this hotel

Was this review helpful? Yes 5
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, it is greatly appreciated. Whilst all our guests are special you must be extra special to get the suite upgrade. We do have a lot of return guests which always indicates that we are doing something right. I am so glad you enjoy our hotel and restaurant. I look forward to your next visit. Thanks... More

Mission Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2014

My wife and I have been staying at the Cairns Sheridan once a month now for over 12 months and have found this Hotel to be the best value in Cairns. The staff including the room attendance, reception staff, dining room staff and even the maintenance man all have time for a friendly chat but at the same time are... More

Was this review helpful? Yes 6
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It is one thing to get everything right on occasion but to do it consistently over and over is the real challenge. Obviously to get three excellent's we have had to apply our dedication and training to achieve this excellent review. It's a bit like Gold, Gold, Gold in the hospitality Olympics. Thanks... More

Silverton, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 7, 2014

Friendly, helpful staff, very pleasant room. We ate in the hotel restaurant and had a pleasant (not great) meal. The hotel is not in easy walking distance of the lagoon or downtown shopping, we wisely took a cab since we had our bags with us.

Was this review helpful? Yes 5
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your comments. The last review said how great our rooms are and now you are saying how great our staff are. I think pleasant is pretty good for the restaurant but most times it too is great. We also have our own courtesy bus that goes down town on request during the day. Please just ask at... More

Country Victoria, Australia
Top Contributor
156 reviews 156 reviews
89 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed October 7, 2014

Everything about our second floor room was spacious. Generous desk space, plenty of drawers for a longer stay, a good size counter for tea making, large luggage rack and wardrobe. Excellent well placed lighting, which many hotels overlook. One large window overlooked rooftops though the aspect was softened by the containers of ferns outside the window. Bathroom again generous; shower... More

Was this review helpful? Yes 5
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Wow, thank you so much for your very complimentary review. It is so refreshing to hear such positive comments and your appreciation of our hotel. More

Airlie Beach
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 28, 2014

My new husband and I stayed at the Sheridan for our week long wedding last August and the staff made our time and our family/friends time there wonderful, they where very friendly and helpful. Rooms where big and very clean and every meal we had was spot on and tasty. Iv never stayed at a hotel that had such friendly... More

Review collected in partnership with this hotel

Was this review helpful? Yes 8
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Cleanliness and recognition, number one and two in what guests rate as their most important requirement in a hotel stay. Awesome food, not surprisingly, comes in at number one for a restaurant. Thank you for your review as it makes all the hard work of our staff even more rewarding by recognising their efforts. Good luck with your new and... More

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Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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