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Cairns Sheridan Hotel

#11 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Special Offer
Free WiFi and Best Rate
Best prices for: 1 room 1 guest
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Cairns Sheridan Hotel
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Cairns Sheridan Hotel
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177 reviews from our community

Traveler rating
    73
    69
    25
    8
    2
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17
58
13
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bingara
Top Contributor
57 reviews 57 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Upon arrival staff were friendly and helpful. Rooms were clean with all the things you need. Beds very comfortable. Stayed 3 nights with a friend, didn't get room serviced first day but didn't worry about it, just got more milk from the fridge downstairs near lifts. Would recommend this hotel for a quick stay.

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. We do try very hard to make our guests as welcome and as comfortable as we possibly can. As a courtesy to our guests, when a 'Do Not Disturb' sign is put on a door, no staff members are permitted to enter that room. If a guest leaves their DND sign out but... More 

Cairns, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I stay at this hotel each time i visit Cairns. Have for the last 5 years. The staff are friendly and the rooms are clean. As a sales rep i stay in a few hotels and i rate this hotel as the best. All staff take the time to ensure that my stay is a pleasant one and go out... More 

Review collected in partnership with this hotel

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your great review. Hopefully I will be able to catch up with you on your next visit. New menu starts 1st April and it is looking exceptional. Look forward to seeing you next time. Thanks and best regards. More 

Perth, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff were very helpful and courteous. We were there for a business meeting which we held on the premises. Had all the facilities we needed. Rooms were good, clean, and looked like they were recently refurbished. Food was good and reasonably priced. Check in and out was quick and hassle free. Bathroom was clean, and replenished daily which was... More 

Review collected in partnership with this hotel

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind review. I just wish we could of got to your remote to change the batteries. I have a new welcome letter for all guests. It has 'printed' on the bottom - Just Ask! That is our new motto, because if you don't ask we can't help you and we want to help everyone. Thanks again. More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 1 week ago

The Cairns Sheridan (not to be confused with the city Sheridan) literally saved our vacation. Our plans were to stay 1 night with the Cairns Sheridan and to go on a 4-day liveaboard diving trip. Unfortunately, the liveaboard trip was cancelled due to Cyclone Nathan, and that is when the excellent staff at the Cairns came to our rescue. First,... More 

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thankyou. Nothing gives me more pleasure than when I hear our staff have gone out of their way to make a guests stay more enjoyable. Thanks for asking, because we can only help if you ask for help. More 

Airlie Beach
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed for business and staff where excellent and very helpful. Restaurant has great food and cheaply priced. Only downside was I arrived late and the Room service finished at 9.00pm. I missed it by 3 mins.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. We have a great chef who is really showing some flair in the kitchen. We are getting some great feedback about the restaurant food and yours is no exception. He is just in the final stages of putting together a new menu which really looks amazing. Check it out on your next stay. More 

Cairns Region, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My stay at this hotel was great and the staff were excellent, it was great that breakfast was included and that we were able to have a late check out. The function room was set up beautifully and my wedding guests really enjoyed them selves.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review I am so pleased that our staff took care of you and your wedding party so well. It sounds like you had a wonderful day. Thanks again. More 

Sydney
Top Contributor
61 reviews 61 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night before heading to Port Douglas and where disappointed by a few things. My parents booked one room, my husband and I with our young baby another room. I have stayed in hotels all over the world (& hostels too) & wifi has always meant free wifi. My parents agreed. My husband (a lawyer) believed... More 

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Your previous attempt to review this hotel was taken down by Tripadvisor because it was outrageously slanderous. You should get a better lawyer. Every hotel now has WiFi, to me and practically all our guests WiFi is only free if it says free or included. You summed it all up by saying you wanted a cheap room for a quick... More 

St. Louis
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was everything I hoped it would be. The staff will do EVERYTHING to make your stay perfect - just ask. They want you to be happy. The hotel has a restaurant on site which was very convenient and the food was very good. You can also easily walk to places nearby or get delivery. Rooms were spacious and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Wow! Thank you for your kind review and you have hit the nail on the head. We really do want everyone to enjoy their stay. If guests need anything, they have to ask. Generally every time we can help them with whatever it is that they won't. If they don't ask then we will never be able to help. I... More 

Townsville, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I frequently travel for work around Australia, I found that the Mangers and staff of Cairns Sheridan Hotel to be one of the most friendly and hospital team I have ever meet. The rooms are very neat and tidy and they also have fantastic meals in the restaurant, great value for money. This place will be my new home away... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your wonderful review. We do get a lot of corporate and business representatives that call our hotel home when they are on business travel. We do try very hard to look after all our guests as best we can and it is nice to see our efforts rewarded. Our new (master) chef is really cooking up a... More 

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 21, 2015

Last year I spent 270 nights out of 365 in hotel rooms all around Australia but this hotel is the only one that impresses me enough to write a review. The staff are always friendly and courteous and they treat you like you really are welcome. Of all the hotels I stay in I have never assumed I am getting... More 

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your wonderful review. It is nice to see that some people understand how difficult it can be for hotels to deliver real services at a realistic price. Everyone wants the cheapest price but they still expect everything free and at the highest service level. Everything provided by a hotel cost money. It's pretty simple you would think. More 

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