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Cairns Sheridan Hotel

#13 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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Cairns Sheridan Hotel
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Cairns Sheridan Hotel
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186 reviews from our community

Traveler rating
    77
    71
    27
    8
    3
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58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The setting and preparation for our training session was exactly what we had requested. Leanne is very thorough with her function preparation, and makes sure that we do not have any problems on the day of the event by clarifying our needs well before the day, so there is nothing missed that may detract from our presentation to the customers.

Review collected in partnership with this hotel

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Iron Knob, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Reliability & consistency are prized moments for us. Travelling at odd hours can be frustrating. Friendly service with a smile is a priceless commodity to rely upon, plus a pleasant view, makes it's a nice place to stay. Keep up the excellent work.

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Senior Contributor
22 reviews 22 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here 24 May 2015. The gym is tiny and has room for only 2 people. The pool is out by the footpath and resembles a fish pond (Small). The service I found fantastic and the room comfortable but lacking amenities. Theres no exhaust fan in the bathroom and the steam could trigger the smoke alarm. A note on... More 

Was this review helpful? Yes
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, we really do appreciate your feedback. I am so happy to hear you found our service fantastic and our rooms comfortable. I must however point out that all hotel bathrooms must have an exhaust fan, and our rooms comply fully with this. The fan is not activated by the light switch as you may of... More 

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I tried to be very fair here. We stayed a couple of (bad) days in this hotel. I believe that this hotel used to belong to a bigger company, but then it has been sold to a smaller firm. I have seen ALL of the staff that work at the hotel in one day. There are two at reception (day/night... More 

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

This review is totally misguided and misleading. Whenever I see the words 'I believe' or 'I assume', I think here we go on some wild fantasy review, and I am always correct. You however are totally incorrect with hotel sale assumption, we have 30 staff, you did not meet them all. You certainly didn't see me about any of your... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

From check-in to check-out, every time I spoke to a staff member I was greeted with a smile. The meals were first class and the renovations around the deck and dining area have given the restaurant a fresh new feel. The rooms are clean, well appointed and quite. An easy location to find with great access to the airport and... More 

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sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind review. I just wish everyone appreciated the positives rather than trying to hunt down the negatives. There is way too much negativity in the world at the moment and I greatly appreciate your positive review. More 

Tully, Australia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here to be closer to airport. Would highly recommend. Staff were very helpful and happy and friendly to us. Nothing was too much trouble for them Breakfast was really good. Will definitely go back again.

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind review. It is so nice to get such positive feedback from guests who can appreciate the efforts of our staff to make their stay so much more enjoyable. Look forward to seeing you again some time. More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 14, 2015

I travel often and have stayed in many different types of hotels so I just can't believe that this is in 4.5 star category. I was really unhappy with this hotel and feel that I should warn others researching for place to stay to avoid this place. Thankfully, we had all day excursion 2 whole days when we were in... More 

Was this review helpful? Yes 5
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

I have decided to withdraw my response and not respond to this bizarre review because it would only give credence to these provocative and embellished comments. Offensive comments like these are not welcome and are not helping anyone. This person obviously needs help that we can’t provide. Social Media is a very nasty place, full of nasty people like this.... More 

Jimboomba
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 31, 2015

The staff were very friendly and helpful, the rooms were clean and well presented. The option of feather pillows would be a plus. Around the pool deck was a pleasant area to spend some relaxing time. Breakfast was quite disappointing for the price, and beverages not hot enough from the dispensers.

Was this review helpful? Yes 3
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your comments and I am sorry that you were disappointed with our breakfast. I am not sure why but most of our comments about breakfast are very positive. Our price is only $22 dollars for a full buffet breakfast which I think is still very reasonable considering what is available on the buffet. Maybe something was not... More 

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2015

I stayed here 2 nights and will defenantly be coming back here. Staff are friendly and the dinner menu was more then accomodating. Not to mention the room being well looked after. 10/10 rating...............................................................

Review collected in partnership with this hotel

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. It is great to get such positive feed back about our staff. We all do try very hard and our new chef and menu are proving a real winner. Hope to see you again soon. More 

Sydney, Australia
Top Contributor
63 reviews 63 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 27, 2015 via mobile

Upon arrival staff were friendly and helpful. Rooms were clean with all the things you need. Beds very comfortable. Stayed 3 nights with a friend, didn't get room serviced first day but didn't worry about it, just got more milk from the fridge downstairs near lifts. Would recommend this hotel for a quick stay.

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. We do try very hard to make our guests as welcome and as comfortable as we possibly can. As a courtesy to our guests, when a 'Do Not Disturb' sign is put on a door, no staff members are permitted to enter that room. If a guest leaves their DND sign out but... More 

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