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Cairns Sheridan Hotel

#10 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Special Rate
Room + Breakfast + WIFI
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Cairns Sheridan Hotel
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Queensland, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed here with family and had my wedding reception on the lovely covered deck. The rooms are very comfy, clean, tidy and spacious. My wedding reception went off perfectly without a single problem and the food was very tasty, everyone enjoyed it and thought it was lovely.

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your wonderful review. I am so glad your wedding went so well and you enjoyed your big day. Hopefully we can see you back at the hotel for many future anniversaries in your new lives together. Good luck and thanks. More 

Porto, Portugal
Level Contributor
92 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wouldn’t say this is a 4 star hotel… but more like a decent 3 star hotel. I stayed over the week-end at this place. It was booked through the travel agent, so I had no interference in the choice. So, here I landed on Friday, and this is what I think, in total honesty: POSITIVE POINTS: The hotel is... More 

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. We actually have rooms with free internet and any direct booking with the hotel will get free internet. Also, as recently mentioned we are upgrading equipment in the gym. More 

Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our "deluxe" room was spacious and comfortable. We had drinks and dinner in the restaurant and it was excellent, so I'm glad we didn't just order room service. The staff were friendly and helpful. I would definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your great review. Yes our restaurant is great and I think reasonably priced for what is available and the staff really look after you. You obviously enjoyed it and the restaurant is full tonight. It is such a shame that Porto from Portugal missed the experience of our restaurant. Thanks again. More 

Townsville, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at other places in cairns but, Our stay at the Sheridan Hotel was so nice the staff could not have been more friendly or helpful our room was the cleanest that I have seen from a hotel in some time and the room was a quite large with a large bed and the hottest shower I've ever... More 

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Awesome review. Thank you. Positive people look for positive things and communicate with the staff, and then write reviews like this. As you have experienced other hotels in Cairns you have the perfect appreciation of how we run our hotel and how good we think it is. We are fully aware that not all guests have the same positive outlook... More 

Oxford
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice clean hotel. Couldn't fault the room. A bit of a way out of the city, but I hired a bicycle which I rode up and down the Esplanade into the city. It's a very pleasant ride and only about 10 minutes at a modest cycling pace. The staff let me put the bicycle in their storeroom for security which... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. I am glad you enjoyed your stay and I am sorry you found our gym not up to your expectation. Whilst the gym is small it has been adequate for the average guest who wants to take in a couple more beers or a panna cotta in the restaurant. Not really for a triathlete like... More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We had to book some last minute accommodation in Cairns due to a change of plans with some friends. After we checked in I asked the man at the desk if we could have a room with a view and he changed our room to a fifth floor with a view of the mountain which was nice. The hotel was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. I am very appreciative that you have recognised the fantastic value for money. It is getting very difficult for hotels to offer such a good product at discounted rates. After online travel agents take a big slice of what you pay, the hotel ends up with what is left to make the best... More 

Biggera Waters
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Cairns Sheridan Hotel for a week and were very impressed with our stay. We arrived much earlier for check in and staff were accommodating, allowing us to store some luggage and advising housekeeping we had arrived early. 40 minutes later we were in our room! Room was bigger then expected and they designate certain rooms to smokers... More 

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. I am glad you enjoyed your stay and took advantage of our shuttle bus. The bus does regular trips down town and also drop offs for hire cars, campervans and airport. If you have a request to go somewhere just ask. Thank you for asking because it makes our job so much easier when we... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We had a 14 hour stop over and decided to book a hotel, found this located just 3.5km from the airport which means just $20 by taxi / $15 uber. staff Judy & Russel were amazing, they were happy to accommodate our 11am checkout request which later turned into a half day booking at 4pm. price is very fair for... More 

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for review, this is what we do. By talking to our staff about your late departure we were able to accommodate your needs. That is what we do. 'Just Ask'. This is our motto and we will make every effort to fulfil your request. Thanks again. Stuart. More 

Broome, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A lot of hotels can learn alot from this hotel, great room, fabulous breakfast & very friendly staff. Couldn't do enough to ensure we enjoyed our stay. The room & hotel in general was clean & freindly, warming layout. Highly recommend this hotel

Was this review helpful? Yes 2
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your generous comments and recognising the efforts are staff go to every day to make our guests feel welcome. We really want all are guests to enjoy their stay. 'Just Ask' that's our motto. Thanks again. Stuart. More 

New Zealand
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here twice two years ago and again this week. The staff here are outstanding. So different to the usual impersonal hotel staff. They can not do enough for you. Rooms are well appointed, spotless and a decent size. Five minutes walk to the Esplanade. Great place to stay.

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for recognising the efforts are staff go to every day to make our guests feel welcome, your comments are most welcomed. We want all our guests to enjoy their stay and talk to our staff. If there is anything we can do for them then we will do it if we can, but we need to... More 

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