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All 66 Cairns hotels

Cairns Sheridan Hotel

4.5 of 5 Hotel   |   295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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Hotel amenities
Special Rate
A$129 Inc. 2 Buffet Brfst
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Cairns Sheridan Hotel
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Ranked #11 of 66 hotels in Cairns
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
MarieAnnNZ New Zealand
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113 people have reviewed this hotel

Traveler rating
    46
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    17
    8
    1
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11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Zealand
Top Contributor
63 reviews 63 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for three nights before flying out of Cairns room was good nice and clean. When we booked our tariff included breakfast and free use of laundry. That was not the case with the laundry. We questioned this with reception staff and she said "that had all changed since we booked". She did give us money for one... More

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Droitwich Spa Worcs
Top Contributor
69 reviews 69 reviews
55 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for two nights early April - small hotel - good rooms - good restaurant - small pool - very friendly and helpful staff. There are places to eat within walking distance of hotel. Cairns centre is close which has a good selection of shops and restaurants. Close to airport. Would stay again and highly recommend.

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Cairns
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

For quiet ambience and a homely atmosphere, Palms Restaurant is one of the best options in Cairns. We dine here often. Why? ........... - the restaurant is open 7 days a week. - it is conveniently located away from the tourist zone and has ample parking. - we can meet in the foyer, relax on comfy sofas and catch up... More

Was this review helpful? Yes 3
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your comments about our restaurant. Our restaurant is an extremely important aspect of our overall operation and as such a huge amount of effort goes into making it as good as we can get it. It is nice to get such positive feedback to encourage us all to keep striving to give our customers the... More

Yungaburra, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay at the hotel regularly.Always great friendly service, and the meals are delicious (excellent hot buffet breakfast and dinner menu to suit all tastes including steaks pasta and seafood - and they all taste great). The rooms are clean, quiet and well maintained and very comfortable! Close to airport and city centre, with buses stopping in front of hotel.... More

Was this review helpful? Yes 2
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your generous review. Our Function and Conference facilities are exceptional in all areas but are rarely mentioned in reviews so I am glad to hear you get the same friendly service when conferencing as you do when overnighting. We have some major upgrades coming to our Conference rooms so keep an eye out for that.... More

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2014

i have being staying with Cairns Sheridan Hotel for over 10 years. when I first approach Stuart & Leanne Munro about a room rate for 12 month contract for 6 weeks visit for a weekly stay and I was more than surprised with the rate which suited my companies budget. When I arrived from brisbane for my first visit the... More

Was this review helpful? Yes 4
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Wow. Mark I will have to get you to write our advertising and promotions. It took 10 years to get a comment out of you but it was certainly worth the wait. Thank you so much for your generous comments and hopefully you're good for another 10 years. More

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

Brilliant staff who are always ready to go above the call of duty. Manager willing and available to speak with clients. Rooms clean and well maintained. Quiet, peaceful and air conditioned. First choice for any business or leisure trip to Cairns. Rated highly by the Endeavour staff.

Was this review helpful? Yes 4
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thanks for your comments Ray. It is always important for us to get positive feedback like this. It encourages the staff and creates that feeling that guest satisfaction is directly related to the attitudes and actions of the staff. Hopefully we will see you again soon. More

Tweed Heads, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2014

Great location for myself just north of city, close to airport and a hotel next door. Breakfast was good and the lady who looked after the brekky room was friendly and helpful (Buffet style help yourself). Shower good A/C good Beds fine Room clean My room was back of hotel above reception 2nd floor no problems, I had a friend... More

Was this review helpful? Yes 4
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, I am glad you enjoyed our facilities. I am sorry about the party in the bus stop that your friend could hear. I had no idea and it is something that I have not heard of happening before. We didn't have anyone else mention this on the night but if your friend had of reported... More

terranora
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014 via mobile

My stay here was value plus and the friendly staff was excellent.talk about a beautiful sleep on the beds I melted into them and I will stay here everytime I stay in cairns well done Sheraton cairns you won me.

Was this review helpful? Yes 7
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your review. It really is comments like these that get the good people in hospitality motivated and striving even harder to please. It can be a brutal industry at times when dealing with all types of people. Your review has come at a particularly emotive time and I thank you for it. Everyone needs a... More

Cardwell, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2014 via mobile

No balcony as advertised, used soap in the shower, paper thin walls, elevator door that closed on me, air con didn't work (hot!), couldnt use the driveway because of staff car, Breakfast was horrid.... never again!

Was this review helpful? Yes 1
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

To Tripadvisor users. There are reasons why people exaggerate things that happen to them in hotels. Things like the automatic elevator doors closing – automatically. The hotel courtesy bus collecting ‘happy’ guests at the front door – ‘Staff car? When the breakfast waitress asked how they enjoyed breakfast (after consuming two huge plates) they said it was good – On... More

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 27, 2014

We found this hotel very clean and comfortable. The service we received during our stay was by far the best compare to a lot of hotels we have stayed in, a big THANKS to all concerned. We will be back next time in Cairns.

Was this review helpful? Yes 3
QHSP, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for thanking us.We often get very good comments about our staff and service but guests rarely thank us for it. The attitudes of staff can make or break a holiday. Our goal is to make everyones stay with us as good as it can get. More

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Additional Information about Cairns Sheridan Hotel

Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cairns
#6 Luxury Hotel in Cairns
#13 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Official Description (provided by the hotel):
Boutique style with superbly appointed rooms and guest facilities, modern & inviting - downtown. ... more   less 
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