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All 79 Cairns hotels »

Pacific International Hotel

4.5 of 5
Cnr The Esplanade & Spence St | PO Box 2325, Cairns, Queensland 4870, Australia
Hotel amenities
Pacific International Hotel
Ranked #27 of 79 hotels in Cairns
4.0 of 5 stars 160 Reviews
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160 reviews from our community

What travelers say about this hotel
  • Buffet breakfast(6)
  • Room service(5)
  • Tour Desk(5)
  • King size bed(4)
  • Top floor(4)
  • Clean and comfortable(4)
  • Reef terminal(3)
  • Very nice(3)
Traveler rating
    33
    81
    34
    9
    3
Only show reviews for Family (34) | Couples (60) | Business (13)
Date Rating
Yorba Linda, California
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2012 NEW

This hotel was a bit tired. We went in May and the pool was out of service for refurbishment. The location was great. The refrigerators in the rooms were set to a certain temperature (which was not cold at all) and you were not allowed to change the temperature. My biggest gripe was that there was a half step from... More

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See 2 more reviews by jenn k for Cairns
Lismore, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 24, 2012 NEW

Stayed at Pacific International for 2 nights earlier this month. Great location, across the road from the Casino, 5 minutes walk to the Marina, Woolies supermarket nearby, bottle shop, the markets were on along the esplanade, and all the eateries you could imagine. Breakfast was really good, no complaints there. Recently refurbished, the rooms were okay, the bath with shower... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed May 22, 2012 NEW

This hotel has a soul! I have visited Cairns numerous times over the years and always stay at the Pacific International Hotel. It feels like coming home.....maybe because this place is family run and the members of the Kamsler family are magnificient hosts. Of course, the best position in town is a huge plus and you can walk easily to... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2012
1
person found this review helpful

Best location to wake up, looking across the park to the marina and water. Being a boat fanatic I could walk to the marina in minutes to check out the visiting boats during morning walk. Also handy to down town and quay front shops and restaurants. Pity the pool reno was not quite done (due early May)so we swam in... More

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Sydney
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2012
3
people found this review helpful

We stayed in a comfortable two-person room for five nights, complete with a (large) nearby pool and a balcony with a great view of the city. Located right near the tourist centre of Cairns, as well as right on the beach, getting to wherever we needed to go was just a short walk away. The pleasant woman at the front... More

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Calgary
Senior Contributor
45 reviews 45 reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 13, 2012
1
person found this review helpful

We stayed in this hotel for two nights, the location was excellent and the room was large facing the ocean. The scenery in the morning or in the evening were breathtaking. It is one of the oldest hotels in Cairns and is relatively well kept; it is a basic three star and a stretch as a four star. The room... More

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See 2 more reviews by super_fast_eddie for Cairns
Eastleigh, United Kingdom
Top Contributor
65 reviews 65 reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 3, 2012

A decent sized room with a tiny balcony. Good to have a fridge and a good location near the town centre and harbour as well as to see the flight of the bats each evening. Good laundry. Complete lack of customer service, ant infestation in the room just caused amusement in the front desk and I was handed a tin... More

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TropicalPacific, General Manager at Pacific International Hotel, responded to this review
April 10, 2012

We proudly maintain a very difficult to achieve official AAA 4.5 star rating .Your suggestion of going down market to service back packers is not realistic. During the monsoon season ants are a fact of life in the tropics -they are not a reflection of the level of cleanliness of our rooms. We chose to close the pool for a... More

Lake Arrowhead, California
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 27, 2012
1
person found this review helpful

We spent 4 nights at this hotel as part of a package. The location was in the heart of the tourist area, which meant we could walk to anything in just a few minutes. Unfortunately, that is the only good thing I can say about this place. We had an "Executive Room" on the 9th floor, but it was difficult... More

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TropicalPacific, General Manager at Pacific International Hotel, responded to this review
April 17, 2012

We regret that your stay fell short of your expectations. An upgrade to an executive rooms means that your room was on the top 3 floors of the hotel from where the views are over tropical parkland, the waterfront Esplanade and Trinity Harbour. By mid May all rooms will have been totally refurbished. For a local phone call the fee... More

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2012
1
person found this review helpful

Was advised over the phone could use the credit card without presenting. Manager was rude and blaming us for his staff incorrectly informing us. Now we are stuck waiting for it to all get sorted before we can leave. Manager was so rude will never come back. Breakfast was also poor. More

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TropicalPacific, General Manager at Pacific International Hotel, responded to this review
March 27, 2012

In accordance with standard procedure in all hotels we asked for, and you complied by providing your own credit card details when checking in. When checking out you requested that another person's credit card be used. It was pointed out that this was only possible with written authorisation from the cardholder. Kind regards, Paul Kamsler Jnr General Manager More

Moneta, Virginia
Top Contributor
50 reviews 50 reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 8, 2012
1
person found this review helpful

Our room was on the 11th floor which is one of the few floors that haven't been renovated. The furnishings were tired and dingy. The buffet breakfast looked "picked over" - much of the fresh fruit was rotten and the breakfast meats had a terrible odor. I only ate toast. The pool was being renovated, which we didn't know until... More

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TropicalPacific, General Manager at Pacific International Hotel, responded to this review
April 17, 2012

All rooms will have undergone a complete refurbishment by mid May. We chose to close the pool during our Monsoon rainy season to undertake urgently needed repairs, maintenance and new enhancements. Travel agents were informed together with all guests when checking in. As a compromise we made alternative arrangements inviting guests to collect free pool towels from the lobby shops... More

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Additional Information about Pacific International Hotel

  • Pacific International Cairns
  • Hotel Pacific International
Address: Cnr The Esplanade & Spence St | PO Box 2325, Cairns, Queensland 4870, Australia
Price Range: $$

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