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DoubleTree by Hilton Hotel Cairns

#11 of 67 Hotels in Cairns
Certificate of Excellence
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121-123 The Esplanade, Cairns, Queensland 4870, Australia
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DoubleTree by Hilton Hotel Cairns
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1,457 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Cairns
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Dallas, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 18, 2014

The best thing this hotel has going for it is definitely its location on the Esplanade near a ton of restaurants/bars and shopping. It was easy to walk to any of these, including the night markets. It was just rebranded from Holiday Inn to Hilton just a few days prior to our arrival and the overall condition of the property... More 

Helpful?
1 Thank Jennifer T
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear JenniferT, Thank you for taking the time to write a review on your recent stay at the DoubleTree by Hilton Cairns. Great to hear you appreciated our convenient location. Close by to all the restaurants and amenities but located far away enough from the inner city traffic. Sorry to hear your disappointment with the air conditioning it is designed... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 15, 2014

Well located hotel. Clean and neat. Very nice staff and I love the cookie and milk! The concierge made arrangements for a reef tour that was excellent with Posiden Reef tours. She was in contact with me giving me advise months before our visit via email.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank B6291CYdonnam
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear B6291CYdonnam, Thank you for choosing to stay at the DoubleTree by Hilton Cairns. Delighted to read that you had a lovely stay with us and you appreciated our convenient and scenic location. Good to hear we provided you with excellent service; we have knowledge staff who work at the desk. Glad you had a good time at the reef.... More 

Alice Springs, Australia
1 review
4 of 5 stars Reviewed October 15, 2014

Thank you for our recent stay at DoubleTree by Hilton. We know a choice of hotels makes for a great holiday and we really appreciated your work in making our stay good, pleasant and friendly with no fuss

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Matthew L
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Matthew L, Thank you for taking the time to write a review on Tripadvisor. Great to hear you enjoyed your stay with us. You can always count on us for a comfortable and relaxing stay. On your next stay do check out our Barramundi fish feeding during the week and our buffet breakfast you won’t regret it. It would... More 

Larisa, Greece
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 15, 2014

The room was very old with an old carpet. There were ants in the wash basin in the bathroom and on the desk in the room. The wash basin was broken. There was not even a bottle of water in the fridge. The only good thing was the view and the staff was helpful too. The hotel needs renovation and... More 

Helpful?
1 Thank Georgia A
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Georgia, Thank you for choosing to stay with DoubleTree by Hilton Cairns. Glad to hear we provided you with helpful service and that you enjoyed the view from your room. Sorry to hear your disappointment with your room. Your feedback will be passed on the higher management. The ants in the room are normal here in the tropics and... More 

Canberra, Australia
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 14, 2014

My partner and I stayed here for 2 nights in October 2014 and from the outset it was an enjoyable experience. They had only just started switching over from Holiday Inn to Hilton systems so the check-in was understandably a little slow, but the staff on the front desk were super friendly and we got tasty tasty cookies at the... More 

Helpful?
Thank boo5td
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear boot5td, Thank you for taking the time to comment about your recent stay at the DoubleTree by Hilton Cairns. Wonderful to hear you had a great time with us. Appreciate your understanding during our rebranding transition and that we made up for it with our friendly and caring service. You can always count on us for a comfortable stay... More 

tas aust
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

this was a holiday inn, now has been rebranded double tree by hilton will be intresting to see if the very high standard set by previous general manager drops , as i expect it will, eg, no free drinks vouchers anymore they give you a choc chip cookie instead which is very high in calories.also have cut back on towels... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank TasAustRobby
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

More 

Sydney, Australia
1 review
5 of 5 stars Reviewed October 13, 2014

I was sitting eating breakfast as I watched a lovely lady come to a group to let them know that there are 2 positions left on a particular tour. I thought wow that's dedication and the service that wow's customers like me. After breakfast I went to her desk, behind that desk I find a lady possibly the same age... More 

Helpful?
Thank ICELAND9
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear ICELAND9, Thank you for taking the time to write a review on Tripadvisor. Fantastic to hear Sue our tour desk coordinator provided you with wonderful service and went that extra mile. She is the ‘go to’ person for attractions in Cairns; she will be thrilled to hear your positive comments. Hope to have you stay with us again. Warm... More 

Kolkata (Calcutta), India
Level Contributor
128 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed October 12, 2014

the management of this hotel had changed before we arrived. the check-inn was a bit slow as they were not very accustomed to the new software. rooms were a bit dated and bit small but otherwise everything was ok. the staff were very helpful especially the lady at the information desk. parking is only AUD 5. the hotel is very... More 

Helpful?
2 Thank sanjoy
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear sanjoy, Thank you for choosing to stay at the newly rebranded DoubleTree by Hilton Cairns. We appreciate your feedback and thank you for your understanding during the changeover. Great to hear the staff provided you with helpful service it is something we strive in. Wonderful to hear you enjoyed the convenient location and the facilities within the hotel. Hope... More 

Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2014

Just returned from a 6 day stay at the Double Tree and will definitely be returning. Have stayed at the Cairns Hilton and Harbour Lights on previous occasions but definitely prefer Double Tree Hilton. Convenient location but at the "quiet" end of the Esplanade. The staff were attentive, friendly and very efficient. The buffet breakfast was much better than that... More 

Helpful?
2 Thank Traveller100_10
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Traveller100_100, Thank you for taking the time to write a 5 star review on the DoubleTree by Hilton Cairns. Fantastic to hear you enjoyed your stay with us. Our location is a great advantage for our guests. It is close enough to the city and far way enough from the inner city traffic noise, ensuring our guests a better... More 

Melbourne, Australia
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed October 10, 2014

Stayed here for 4 nights in September, great location just on the edge of the city, very handy for tour pickups and drop offs. Very easy stroll along the esplanade for dinner and to visit the night markets. The stay was uneventful for us, the room was clean well appointed and without drama. We spent a lazy afternoon by the... More 

Helpful?
Thank RedCentreAdvisor
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear RedCentreAdvisor, Thank you for taking the time to comment about your recent stay at the DoubleTree by Hilton Cairns. Our location is one of the great reasons guests choose to stay with us, restaurants and attractions are within scenic walking distance. Sorry to hear your disappointment with your ocean view room and we appreciate your understanding. The views change... More 

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