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DoubleTree by Hilton Hotel Cairns

#12 of 67 Hotels in Cairns
Certificate of Excellence
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121-123 The Esplanade, Cairns, Queensland 4870, Australia
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DoubleTree by Hilton Hotel Cairns
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1,220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Cairns
See the most recent reviews
Mildura, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

A great room on the 7th (top) floor, with a balcony that had views of the Esplanade. Spacious, clean and comfortable, and the staff were very relaxed and obliging. My room faced what appeared to be some sort of live-music venue, but didn't heard any noise at all inside.

Was this review helpful? Yes 1
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Cupcakes140, Thank you for your recent feedback. We are extremely lucky to be located in such a prime position, right on the esplanade, quite often live music plays in the park and guests enjoy sitting back relaxing in their rooms watching and listening to the music. Its great to hear that you enjoyed your room on the 7th floor... More 

New York, NY
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 14, 2013

I was hesitant when booking a stay with an American company instead of Australian but the hotel was very nice. The lobby was spacious, breakfast was great, our room was comfortable but not huge, location was fantasic as its right off the Esplanade so it's central but still quiet. There's free WiFi in the lobby. Our experience definately exceeded my... More 

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Cruzker, Thank you for your recent review, its great to see so many active people of the online community. Its wonderful to hear that your stay exceeded your expectations and I am glad to read that you enjoyed our breakfast, room & location. If your travels bring you to far North Queensland in the near future, we look forward... More 

Australia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 11, 2013 via mobile

Fantastic location! This hotel has improved over the years and I would just about say it is one of the best in Cairns. Absolute value for money, exceptionally clean and the beds are so comfortable. Will definitely be back next time we are down!

Was this review helpful? Yes 2
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi sarahf6, Thank you for your recent feedback, its lovely to hear such great comments. I am glad you enjoyed our location and your room, the beds are very comfortable. We look forward to welcoming you back to the Holiday Inn Cairns next time you are in town. Warm Regards, Matt Rippin & Team More 

Melbourne, Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 8, 2013

I stayed recently for 2 nights for business, the rate was good value for the room which was fresh, up to date and spacious. The breakfast buffet (as with all hotels these days) is overpriced and wasn't stocked very well at times. Added to this, the rudeness of one particular waitress left a bad impression. Normally I'd put it down... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Cleo1910, Thank you for your feedback. I am glad you liked your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service from one of the servers which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope... More 

Brisbane
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 6, 2013

Good location 5 mins stroll along boardwalk or street to CBD, cafes, shops and Lagoon. 10mins to Harbour for trips to reef. 10-15 min walk for train station to Kuranda Scenic Railway. Got top floor room with great view across the ocean and mountains. Had good sized pool/spa, restaurant and bar, and tour desk. If you have young kids they... More 

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi DPS41, Thank you for your recent feedback on TripAdvisor, I appreciate the time you have taken to review our great hotel, and I am sure many other travellers will too. I am glad to read that you enjoyed our location, we are truly lucky to be located right on the esplanade and as you mentioned just a quick stroll... More 

Brisbane, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 5, 2013

The Holiday Inn on the Esplanade Cairns overlooks Trinity Inlet,The harbour, and is walking distance to the centre of Town. The rooms where good, the view good, and the restaurant has very good food. They do have a bottle shop attached so you do not have to go far for a bottle of wine, at high Street prices. The only... More 

Was this review helpful? Yes 1
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Adrian B, Thank you for your recent review, its great to read that you enjoyed our beautiful rooms, view, location as well as our Sirocco restaurant menu. We are very lucky to be located in such a prime position, right on the esplande, and as you mentioned, just a short walk to the centre of town. If your travels... More 

Everett, Massachusetts
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 5, 2013

I stayed at this great hotel on my trip to Australia, It was the perfect spot to be near everything, All the restaurants, pubs, shopping, plus access to the Great Barrier Reef. The hotel was great, good food, great staff, centrally located. Great palce to start your journey!!!

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Barnegal, Thank you for your recent feedback on TripAdvisor. Its great to read your wonderful comments regarding our hotel and fantastic team. If your travels bring you to Australia in the near future, and you are in the Far North Queensland region, we look forward to welcoming you back to the Holiday Inn Cairns Warm Regards, Matt Rippin &... More 

Wellington, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 5, 2013

A very enjoyable stay and great location. The holiday inn cairns has been around for years and has always provded quality service and a quality product. The breakfast choices are very good from a simple fruit salad through to a full buffetM

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Zain s, Thank you for your recent review and your lovely comments regarding our quality of service. Our buffet breakfast has quite the selection, I hope you had a chance to try our fresh juice bar, its a big hit with our guests. If your travels bring you to Far North Queensland in the near future, we look forward... More 

Melbourne, Australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 5, 2013

I stayed for three nighta at Holiday Inn Cairns. Location is very close to the CBD and center for all activities. Staffs are responsive and breakfasts are great I had a good experience from my expectation from a Holiday Inn. The room is not sound proof. However it has great view of ocean.

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Patrick0001, Thank you for your great feedback, its great to see so many active members of the online community, and I am sure other travellers will appreciate your review too. Its great to hear that you enjoyed our fantastic location, friendly team & delicous breakfast. If your travels bring you to Far North Queensland in the near future, we... More 

Las Vegas, Nevada
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 4, 2013

My husband and I stayed here for 4 nights last month. We could tell that the hotel was a bit older but appeared to have been renovated. The staff were very nice and helpful. Beach towels were provided in the rooms,which definitely came in handy. The location was great. The back entrance led straight to the Esplanade. Very convenient to... More 

Was this review helpful? Yes
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hi Vegas_Odyssey, Thank you for your recent feedback, its great to read that you enjoyed your time with us and that our team was welcoming and helpful. We are very lucky to be located in such a prime position, right on the esplanade. If your travels bring you to Far North Queensland in the near future, we look forward to... More 

Hotel Review Summarization

What travelers say

  • Ocean view room(8)
  • Tour Desk(7)
  • Buffet breakfast(6)
  • Great Hotel(4)
  • Clean and comfortable(3)
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