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DoubleTree by Hilton Hotel Cairns

#12 of 66 Hotels in Cairns
Certificate of Excellence
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121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
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30% off Bed & Breakfast
Best prices for: 1 room 1 guest
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DoubleTree by Hilton Hotel Cairns
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DoubleTree by Hilton Hotel Cairns
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1,073 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Cairns
See the most recent reviews
1 review
4 of 5 stars Reviewed 1 week ago

service at checkin was quick and efficient. Late checkout no problem as travelling with older person. Rooms had excellent beds and very quiet! Evening meal was superb!! Would like to see more milk and better teas in room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear 336tylerc, Thank you for taking the time to comment on your recent stay. Delighted to read our service from check in to check out was quick and efficient. We are committed to provide the best travel experience possible for guests. Glad the staff were able to accommodate your needs. Pleased to hear you enjoyed your dining experience at the... More 

Senior Contributor
30 reviews 30 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

As the 2nd cousin to the fancier Hilton Hotel, the Doubletree certainly does its family proud! With little expectation of Doubletree on our arrival we were pleasantly surprised by the professionalism and friendliness of all the staff and cleanliness of the rooms. On arrival we were given the infamous cookie, which was delicious. Our booking was a bit confusing due... More 

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Suzanne B, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Great to hear you had an enjoyable stay with us and we exceeded your expectations. We are committed to high standards of service and comfort and pleased to hear you enjoyed our warm cookie on arrival. Glad to hear you... More 

Wollongong, Australia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

Was an adequate choice. The room smelt a little musty but not overpowering. The air-con was noisy which was annoying. The Breakfast was good, plenty of choices. The pool was smaller than expected from the photos but adequate. Location was good, just a 5min walk from lagoon. Staff were friendly. We were happy with our stay.

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear shaddow101, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. I appreciate your feedback and will consider your comments for future refreshments of the hotel. If there is anything else we can do to make your next stay more comfortable please do not hesitate to let us know. We are committed... More 

Waikoloa, Hawaii
Top Contributor
58 reviews 58 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived on March 21, 2015 to this tropical paradise after staying 7 days on a horrible bed in Sydney. When we arrived, not previously booked by the way, we requested to see a room and "try out" the comfort of their bed before agreeing to stay here. Luke had escorted us to see a room which we ended up... More 

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear 2tropical, Thanks very much for your review via Tripadvisor. Fantastic to hear your stay was spectacular and that we made your anniversary extra special! Pleased to know you experienced our warm and caring service. It is something we take great pride in, we are committed to provide our guests with the best travel experience possible so you can always... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff were amazing! Every staff member that we dealt with was very accommodating. I could not fault this hotels standard of service. The rooms were clean and tidy with a nice view of the ocean across the road. We really appreciated the complementary bottle of wine on arrival as well!! Would defiantly stay there again on our next visit... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Gabby1992, Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns. Delighted to hear you had a great stay with us and you experienced our warm and caring service. We know it's the little things we do that mean everything to our guests. Pleased to hear you enjoyed the view... More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

As a business traveller who travels extensively over the world, I was impressed with the touches that made our stay very personable, from the choc chip cookies to begin with at check in, to an ocean view room on the 6th floor. This hotel has a warm and contemporary feel to it located on the Esplanade within strolling distance to... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear yessiejessie, Thank you for taking the time to share your recent experience at DoubleTree by Hilton Cairns. Fantastic to hear you were impressed with your stay and enjoyed our warm welcome cookie at check in. We are committed to maintaining high standards of service and comfort. Pleased to hear Luke made your stay extra special and was attentive to... More 

Las Vegas, Nevada
Top Contributor
55 reviews 55 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife & I enjoyed a room on the 8th floor with a balcony overlooking the Cairns Marina area. It was spacious and clean and the view was fantastic. It was a short walk to a number of restaurants and the boats going out to the Great Barrier Reef. The staff was courteous and helpful. I wouldn't stay anywhere else... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Fred J, Delighted to read your review on Tripadvisor and thank you for naming us the "Best Hotel in Cairns". This made me smile. Glad to hear you enjoyed your stay with us and experienced our warm and caring service. It is something we take great pride in. Our location is one of the many reasons guests love staying... More 

Brisbane
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We changed our trip from the weekend cyclone Nathan crossed over near cairns and the hotel were incredibly accommodating. The adjoining rooms we had for myself and my family were very comfortable. The staff were so friendly and accommodating. The adjoining doors weren't open and when I mentioned it to reception they arranged to have someone up to open them.... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear timeforanotherbreak, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Great to hear you and your family had an enjoyable stay with us. Pleased to hear the staff were very accommodating to you, we like to ensure all our guests have the best travel experience possible. Our buffet breakfast here is... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Ths staffs are really nice and helpful. Room was clean and ocean view was nice. We got two botlles of wine during the trip for free. Buffet breakfast was good, it was really important book breakfast coz need get up very early everyday.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Luna L, Thank you for your review on Tripadvisor. Glad to hear you had an enjoyable stay with us along with our helpful and really nice service. Pleased to hear you liked the view from your room, we are lucky to be located right in front of the Esplanade. Buffet breakfast with us is delicious and easy if you... More 

Franklin, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is literally right off the water! Being greeted with warm cookies and a smile is a huge plus. The room was nice and the breakfast in the morning was superior. We would use this hotel and its chain again as we were rested and fed well during our stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear David H, Thank you for taking the time to share your experience on your recent stay at DoubleTree by Hilton Cairns. Pleased to hear you experienced our warm and caring service along with our welcome cookie. Our buffet breakfast at the Atrium Restaurant is a favourite with the guests and locals. We always receive great feedback. On your next... More 

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