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DoubleTree by Hilton Hotel Cairns

4.5 of 5 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
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DoubleTree by Hilton Hotel Cairns
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DoubleTree by Hilton Hotel Cairns
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927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Cairns
See the most recent reviews
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my daughter for 3 nights and loved it! Friendly greeting on arrival (loved the warm cookie) Rooms are spacious and clean. Buffet breakfast and room service timely and to a high standard. Location perfect, short stroll to esplanade. Highly recommend

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Teresa B, Thank you for choosing to stay at DoubleTree by Hilton Cairns and for taking the time to share your positive experience on Tripadvisor. We are glad you got a taste of our warm caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Have a Merry Christmas and a Happy... More 

Brisbane, Queensland, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed here many time, when it was the holiday inn, come here often on work passing through, the room service is non existent and terrible, Ordered food that did NOT arrive as requested, complained, a guy called Damien Veu came up to challenge the order, arrogant and down right rude over the last two years I have stayed... More 

Was this review helpful? Yes 2
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Stewart, Thank you for taking the time to share your comments on your recent stay at DoubleTree by Hilton Cairns. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect place to stay at. Close to shops and restaurants. Room was very clean with an amazing view! The best part was the buffet breakfast down stairs. We arrived at the hotel early but were not able to check in. The staff were very friendly and were also able to hold our luggage for us and bring it up to... More 

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Rochelle M, Thank you for taking time to comment on your recent stay at DoubleTree by Hilton Cairns. Delighted to read you had an excellent stay with us and that we provided you with a clean and scenic view. Glad to see the staff were able to accommodate where they could and go that extra mile. We would love... More 

none
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room is not state of the art but it is clean and very comfortable. It did not bother me not to have a fancy room as we were usually out the whole day. Good quality buffet. Staff were immensely friendly and attentive which I value the most. Well worth the expense.

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear thethirstyMDtraveler, Thank you for taking the time to share you experience at DoubleTree by Hilton Cairns. Glad to hear you enjoyed your stay with us and that it was value for money. We invest a lot in our staff and train to ensure we excel in the service area so it is wonderful to hear it is paying off.... More 

Cairns, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hotel is in an ideal location directly opposite the Esplanade. It is a short stroll to shops and restaurants. The staff were all extremely helpful and friendly. The facilities provided were excellent. Meals and service were fantastic. We had an extremely relaxing holiday and would definitley stay again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear John P, Thank you for taking the time to write a review on Tripadvisor. It’s great to hear positive comments from a local resident. Pleased you found the team very helpful and friendly during your stay. We invest a lot time to train and ensure we excel in this area. We are so lucky to have such talented chefs... More 

sydney, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

First time in Cairns and it was quite welcoming that we were able to check in early into our rooms. Staff are accommodating, excellent location as its very close to The Esplanade and easy access to the city. Overall, it was an amazing experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Mary Ann B, Thank you for taking the time to share you experience on Tripadvisor. Delighted to read you had an enjoyable stay with us and we were able to accommodate you with an early checking. Our prime location is convenient and enables you to access all of what Cairns has to offer. Hope to have you stay with... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The views from this hotel are magnificent, the staff friendly and the rooms were immaculate. I was so tired and ordered room service - I had a few dietary issues and it didn't phase them at all, the chef made me some lovely meals that I could eat. The motel is quiet and internet connection was very good all in... More 

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Lynnedalrymple, Thank you for taking the time to write a positive review on Tripadvisor. Great to hear your experience at DoubleTree by Hilton Cairns was wonderful. Glad to see we were able to accommodate to your dietary needs, we have talented chefs on site and will be happy to hear you positive feedback. Hope to have you stay with... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

From start to finish the accommodation at Doubletree by Hilton was great. Over the past two weeks we have stayed three nights on separate occasions and the staff have been exceptional at each stay. We especially enjoyed the complimentary cookie on arrival and the variety of food on the buffet breakfast. We will be sure to stay here again when... More 

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Princey86, Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton Cairns. Fantastic to read you had a great stay with us and that the exceptional service was consistent. Please stay with us again soon, we've got many more delicious cookies waiting for you. Warm Regards Linda Pecoraro Hotel Manager More 

Boston, Massachusetts
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed 3 weeks ago

Great view of the park. Everything was within walking distance but a little on the long side from the marina restaurants. The room was very spacious but the bathroom area was a little small and the shower was crowded. The room was very clean. The staff was very pleasant and helpful.

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Kyle_P1, Thank you for taking the time to write a Tripadvisor review on your recent stay at DoubleTree by Hilton Cairns. Pleased to read you had an enjoyable stay with us and that we provided you with pleasant and helpful service. It is something we take great pride in. Our prime location looking over the sea is a fantastic... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Location: The first hotel on the main strip so very convenient for dining and drinks but also quiet enough for a good night's sleep. Price: amazing value for money with a 5 star view from ocean facing rooms, a good size pool, spa and Crabtree and Evelyn Toiletries. Service: Very friendly and a highly (and unexpectedly) enjoyable barramundi feeding show... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Jackie O, Thank you for taking the time to write a review on Tripadvisor. At DoubleTree by Hilton Cairns we are committed to maintaining high standards of comfort and service for our guests. You review reflects our promise. It is great to hear you liked our convenient location, friendly service and that your stay was value for money. We... More 

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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
Hotel Style:
#8 Luxury Hotel in Cairns
#10 Family Hotel in Cairns
#10 Business Hotel in Cairns
#11 Romantic Hotel in Cairns

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