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DoubleTree by Hilton Hotel Cairns

4.5 of 5 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
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DoubleTree by Hilton Hotel Cairns
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DoubleTree by Hilton Hotel Cairns
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928 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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perth, western australia
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our return visit nearly a year later after staying at the Holiday Inn. Upset that they had rebranded as my Priority Privilege card could not be used and the Hilton reward card is not as good. On arrival the warm cookies are a great idea and we were allowed an earlier check in time, much appreciated. We had... More 

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Coming from down south to Cairns for the first time, we were pleasantly surprised by the helpfulness of the hotel staff most of the time. The hotel location is close to the beach, the room was clean and the beds were comfortable. The meals at the hotel own restaurant were very good and not that expensive. Thank you, Double tree... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The breakfasts were OUTSTANDING! The other highlight of my stay was the friendliness and helpfulness of the staff. Nothing was too much trouble and everyone went out of their way to be cheerful and helpful. Check-in, despite being at 1am due to a delayed flight, was quick and simple. Pool area was great. Bottle shop was very handy. Loved the... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear brisben, Thank you for taking the time to write a review on Tripadvisor. It’s wonderful to hear your positive feedback about our buffet breakfast. Pleased to know the staff provided you with outstanding and cheerful service. I will pass your comments on. We would love to see you stay with us again soon. Hope you have a Merry Christmas... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The breakfasts (and the staff serving them) were OUTSTANDING! I have stayed at numerous Cairns hotels over the years for business purposes. This outperformed the other hotels by a long way. The other highlight of my stay was the friendliness and helpfulness of the staff. Nothing was too much trouble and they were all very cheerful. Check-in, despite being at... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear brisben, Thank you for taking the time to write a review on Tripadvisor. It’s wonderful to hear your positive feedback about our buffet breakfast. Pleased to know the staff provided you with outstanding and cheerful service. I will pass your comments on. We would love to see you stay with us again soon. Hope you have a Merry Christmas... More 

BNE AU
Top Contributor
55 reviews 55 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

being a past resident of Cairns I remember the property when it was another name, good hotel great staff and location. would be good to see more options for breakfast such as a nutria bullet or such from green smoothies as the juicer is ok but not great other than that a great property and location staff are fantastic.

Review collected in partnership with DoubleTree by Hilton

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DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Natedizzle, Thank you for taking the time to share your recent experience at DoubleTree by Hilton Cairns. Glad to hear we provided you with great service and you appreciate our convenient location. We will keep your comments in mind while we work to improve our buffet breakfast. Hope to have you stay with us again soon. Merry Christmas and... More 

Bensville, Australia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a top floor room with magnificent ocean views looking toward Green Island. The hotel staff were particularly warm and friendly and gave an exceptional level of service. Fantastic breakfast in the dining room each morning was included in the package with a wide variety of hot and cold food available. Very close to all the shops and eateries... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Perry G, Thank you for taking the time to share your experience on your recent stay at DoubleTree by Hilton Cairns. Fantastic to hear you had a great stay with us and you thought it was value for money. We all do our best to provide a comfortable travel experience for all of our guests. It’s great to see... More 

Melbourne, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location - close to many restaurants, main CBD shopping strips; access to esplanade boardwalk, the swimming lagoon and marina is made easy via a swipe-card back entrance to the hotel. As others have mentioned the hotel looks a little tired as it is the old Holiday Inn (perhaps with some renovations). Our room was not entirely clean upon entering... More 

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Spliceo, Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton Cairns. Great to hear you appreciate our convenient location along the Esplanade. Sorry to hear your room was not serviced by housekeeping as requested. Please be assured this isn’t our usual standard. It is through your valuable feedback that we... More 

Adelaide, Australia
Top Contributor
138 reviews 138 reviews
51 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Double Tree twice during our stay in Northern Queensland. Reception staff are great: helpful, friendly and very professional. The rooms are well equipped and clean, although overall a little tired. The breakfast buffet was amazing. They also provide a tour operator Sue who organised two fantastic tours to the Great Barrier Reef and the Rainforest. All... More 

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DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Shiput99, Thank you for taking the time to share your experience about your recent stay at DoubleTree by Hilton Cairns. Delighted to read you had an enjoyable stay with us and that you found the staff helpful and friendly. It is something we take pride in. Great to hear you tried our buffet breakfast at the Atrium Restaurant it... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I would highly recommend the Double Tree Hilton @ Cairns mainly because of its service, restaurant and value for dollar! The hotel itself is a little tired but everything was immaculately clean, staff were amazing, food was sensational and overall the experience was fantastic!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Vasiliki P, Thank you for taking the time to write a Tripadvisor review. Wonderful to hear you had an enjoyable stay with us, we appreciate your feedback. We will continue to improve the customer experience with guest feedback. We would love to have you stay with us again soon. Happy Holidays. Warm Regards Linda Pecoraro Hotel Manager More 

Coffs harbour
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely Rooms ,quite spacious I had a balcony superb views over the ocean , Yummy Cookies ,Lovely helpful staff ,Nice selection for Lunch as well , also had dinner prices surprisingly good .....Lovely Breakfast with CRISPY Bacon YUM YUM .....

Was this review helpful? Yes 1
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear didee1966, Thank you for taking the time to comment on your recent stay at DoubleTree by Hilton Cairns. Pleased to receive your positive review via Tripadvisor. We endeavor to consistently provide the best possible service and rooms to our guests. So happy to know our hard work is paying off. We look forward to welcoming you back to hotel... More 

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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
Hotel Style:
#8 Luxury Hotel in Cairns
#10 Business Hotel in Cairns
#10 Family Hotel in Cairns
#11 Romantic Hotel in Cairns

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