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Global Backpackers Waterfront

67 The Esplanade, Cairns, Queensland 4870, Australia
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1 room 1 guest
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Global Backpackers Waterfront
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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London, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

You get what you pay for. I was booked in to stay here by Travel Bugs either side of my cape tribulation trip. I was in a room of 10 beds. The only good thing about my stay was the people I met in my room. Most beds in the room had an issue. Mine was so springy and uncomfortable,... More 

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Sydney, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Only stayed overnight due to being told I couldn't extend my stay in the room i was in, due to no space and therefore was told I'd have pay extra. Also my friend stayed the night and I wasn't able to go in her room even though there was spare beds. I was kept up all night by people coming... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Hi Bethany, I am sorry that we were unable to book you into the same room as your friend, as you can imagine we have limited availability in each room. If requested we will do our best to accommodate guests wherever we can, although there may have been spare beds in the room, these will have been reserved by other... More 

Travelers are raving about these Cairns hotels

Eden, Australia
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

Do I wish I read the reviews here first! We had a terrible stay at this place. Even though we stayed in private room hoping it would be quieter than a dorm, we were kept up all night until about 4:30 am. The sound seems to carry up the courtyard and we could hear every voice, door click and drunken... More 

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Woy Woy, Australia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed July 26, 2015

I got a single room for $42 for 4x nights. There are *NO WINDOWS* in *ANY* of the Single Rooms, only 1x chair, and a Single bed. There is an air-conditioner and fan; it was cool all throughout the room. It has a shared bathroom & shower on each floor, which I was able to access with no problems. The... More 

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Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 5, 2015

A friend and I stayed in a private dorm for $50 a night. It's literally a double bed in a room so I've stayed in better as there were no towels or TV included but it was fine. There was nothing wrong with the hostel and I had a hot shower every single time which is amazing for a hostel!... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Hi Becky, We really appreciate the feedback you have given us on your stay. As you said the rooms do not include a TV or a towel but linen is provided as well as an air conditioning unit in each room and a fan. We do have a double deluxe room in our other Cairns hostel, Global Central which has... More 

Toronto, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 2, 2015

So if you are looking for a good cheap place with a good location, than this is your place. Otherwise I would totally not recommend this at all. The reception lady was useless and not very helpful at all. I was left with unanswered questions and not much assistance to make my stay great. Plus also had no clue where... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Hi Caity, Thanks for taking time to let us know about your stay. I apologise that the receptionist couldn't answer your questions, we do have some new staff so we will make sure that they know the answers to general questions that may come up regarding the area. We have changed our policy on music into the hostel before 8am.... More 

1 review
1 of 5 stars Reviewed June 4, 2015 via mobile

Booked to stay for 2 nights, am an australian resident travling domestically and not carrying a passport, was then refused my booking for not being able to produce a passport. Aussies beware. Apart from the travel desk they rest of the staff are not very helpful, when i asked the "lady" at reception if she could call and confirm with... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Hi Clint, As discussed with you on your facebook review, it does state in the confirmation of the booking that we need passport ID from our guests upon check-in. Our staff provided you with the correct details regarding the booking, I understand that you felt that they were inexperienced however, the information given was consistent and correct. We do also... More 

West Midlands
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 28, 2015

The first room I stayed in was boiling hot, so I stayed in my friends room. Apparently you need to ask reception for the aircon remote? The price is ok, any dealing with the girls in reception in the day is like pulling teeth. They are RUDE and unhelpful. Literally the only rude staff I've met while travelling. The place... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Thanks for leaving us feedback about your time at the hostel. The air conditioning units are generally self controlled with wall switches in the rooms, however, some do require a remote. Our reception staff will always arrange this to be switched on if needed as soon as possible. Each room is also equipped with a ceiling fan if the air... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 30, 2015

I arrived in Cairns in the early hours off the greyhound bus. Everywhere is closed and I have not booked anywhere to stay. I find Global, as its the nearest to me and my 10th hand lonelyplanet has the name of it in the book. I go in and it is just like a prison! Its by far the most... More 

Was this review helpful? Yes 2
Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Thank you for letting us know that you enjoyed your stay! We work hard to try and make a friendly atmosphere for our guests as well as encourage them to get together to make friends with people. Cairns is a good place to meet people and take advantage of the party atmosphere in the city. We hope you enjoyed the... More 

como
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 12, 2015 via mobile

It looks exactly as the prison I visited last week. The sinks are so small that you have to be careful to not spit on your feet when you brush your teeth. The room are so hot that you can't sleep if it's an hot day. No shelves, dark and no places where you can put your stuffs in the... More 

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Ciara B, General Manager at Global Backpackers Waterfront, responded to this review

Hi Eva, As our reception is open between 7am and 10pm we are happy to arrange any early morning check outs during these hours. We have the information about this available in the hostel handouts given on check in and there are also signs around the hostel. We do not leave the Night Staff with the till for their safety... More 

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