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All 66 Cairns hotels

Tropical Queenslander Hotel Cairns

3.5 of 5 Hotel   |   287 Lake Street, Cairns, Queensland 4870, Australia
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Tropical Queenslander Hotel Cairns
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Ranked #62 of 66 hotels in Cairns
A recent review
4 of 5 stars Reviewed July 26, 2013
Dylan W
  • Overview
  • Reviews (45)
  • Photos (6)
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45 people have reviewed this hotel

Traveler rating
    1
    14
    14
    8
    8
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13
16
3
Business
0
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 13, 2014

This hotel is old and shabby. It had recently been painted however the fridge froze our food, the toilet would not stop running of a night and the curtains didn't cover the window and were threadbare and had holes in them. Advertised with ipod dock not available, Foxtel not available, radio not available. Room serviced daily for first three days... More

Was this review helpful? Yes
Vince P, Manager at Tropical Queenslander Hotel Cairns, responded to this review

Thank you for your review. After informed by the customer, we immediately replaced new fridge, new curtain (even though the old one only 6 month old), new toilet cistern within 2 hours. After all works have been done, guests demanded to upgrade to VIP room or apartment at free cost. We could not offer it because all VIP rooms were... More

Mandurah, Western Australia, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 2, 2013

Supposed to be renovated but were not, paint coming off the doors very old laminate with chips out of it!Very old kitchen utensils! Uncomfortable bed, rubbish around the pool! Was looking forward to spending time round the pool but was not a bit inviting!Never stay there again!

Was this review helpful? Yes 2
Vince P, Owner at Tropical Queenslander Hotel Cairns, responded to this review

Thank you for your review. The renovation has been done in the last 6 months. All rooms have at least soft refurbishments with new LED TV, new air-conds, new fridges, new white goods, hot plate burner, etc...as the minimum. This is a large complex and each room are having its turn with new painting, furniture upgrade. Pool is chemical checked... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

Cairns is an expensive place to stay if you dont want to share your bathroom with 5 others. So we found the tropical queenslander, nice and helpful family, rooms are clean and getting renovated. If you are looking to spend the whole day at the swimming pool and your room, this is nothing for you. Great if you need a... More

Was this review helpful? Yes 1
Cooktown, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 26, 2013

My family and I stayed here twice in the last three weeks. We go to Cairns regularly. Rates are reasonable. As most other reviews state the rooms need a good clean and update.More kitchen gear is needed and old stuff replacing. No security screens or doors.Can be a bit noisy at times. Vin and his staff are very friendly and... More

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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 4, 2013

I stayed here 3 nights, and returned to Cairns for my last night... Called ahead and Vince had my room waiting for me. Excellent family run business, no frills, reasonable price and removed from the noise. Kitchenette is reasonable size and so is the room. As a traveler who has been couch surfing, tenting, and van sleeping for a month,... More

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Frisco, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2013

We stayed at Tropical Queenslander, Cairns, QLD, Australia in January, 2013. Although branded as a 3 1/2 star lodging it was anything but. Mold, dirt, shopping carts were just a few of the views we had from our 2nd floor balcony. Although we changed rooms, attempting to get a better room, that was impossible. Whatever you do, avoid this lodging!!!

Was this review helpful? Yes 1
Vince P, Owner at Tropical Queenslander Hotel Cairns, responded to this review

We are the new owner at Tropical Queenslander and we are taking our customer comment seriously. To be franked, the customers checked-in while the hotel were in the middle of renovation process. They were offered a choice to stay at the Hotel including free upgrade to deluxe suite & free wifi OR to have their money fully refunded. The customer... More

Llandeilo, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 15, 2012

So I was a little nervous about staying here after reading most of the negative reviews. However, I was pleasantly surprised. I should also note beforehand that there is new management at this hotel and they seem serious about getting this hotel up to par. The rooms were comfortable and clean and staff were always very friendly and ready to... More

Was this review helpful? Yes 1
Devizes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 20, 2012

This is a below standard Motel which I would have avoided had there been a choice: 600,000 thousand people invaded Cairns to watch the Solar Eclipse - we were not among them. The only good thing about the place is the water pressure which is the highest I have ever met. The restaurant is 300 yards down the road (not80... More

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Vince P, Owner at Tropical Queenslander Hotel Cairns, responded to this review

Thank you for your feedback. We are the new owner of the Motel 2 months after your stay. All rooms are under renovation process, and upgraded as we are writing this response. More

Adelaide
Contributor
16 reviews 16 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 6, 2012

We stayed here for 2 nights as a last minute booking as this was relatively cheap. Firstly, the reception lady was really friendly when we checked in and out. But the hotel itself needs some renovations done....we also felt very unsafe as the first thing she told us was to always make sure the door is closed as 'they are... More

Was this review helpful? Yes
Vince P, Owner at Tropical Queenslander Hotel Cairns, responded to this review

Thank you for your comment. We are refurbishing the rooms as we are replying to you. All rooms have new toilet cisterns. We were in the process of changing ownership, some staffs were new and gave you the wrong impression. The room is safe to place your valuable items. The hotel has all the amenities near by i.e. post office,... More

Moscow, Russia
Top Contributor
168 reviews 168 reviews
80 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed October 30, 2012

Located in 30 minutes from the center of tourist area and the pier. There is a feeling that everything is aged- not redecorated for years. Room is simple, not too bad but not very clean. Has a small kitchenette. Reception works till 6pm. No free wifi. Does not cost the money paid, to be frank.

Was this review helpful? Yes
Vince P, Owner at Tropical Queenslander Hotel Cairns, responded to this review

Thank you for your comment. We were in the process of changing ownership. It is now completed. We do offer free public wifi. Rooms are under refurbishment. Office is opened till 8:30PM. There is also a phone handset locate outside the reception to call us if you need help. All late arrival are automatically check-in via PIN number to access... More

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Additional Information about Tropical Queenslander Hotel Cairns

Address: 287 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropical Queenslander Hotel Cairns 3.5*
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Amenities

Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#62 Top resorts Hotel in Cairns
Hotel Class
Number of rooms
58

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  • At what time does the pool open each day?

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