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Park Regis City Quays

6 Lake Street, Cairns, Queensland 4870, Australia
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221 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Loved this hotel. Very clean and comfortable with all the facilities to cook. Good value for money. The pool was great but a heater in there would be good in winter. Helpful staff. Very central to cairns and staff were very helpful with food reception hours.

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new plymouth
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room and location are perfect, if you're looking for water views this is not the place but it's only around the corner. I travel a lot and I have never encountered reception staff that actually look like they are too busy or important to acknowledge you our entire stay of 4 days. For this reason I won't bother again.... More 

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Level Contributor
1 review
3 of 5 stars Reviewed 2 weeks ago

We all have our own unique different experiences situated on a great location, the room was great, but the staff were very extremely cold not helpful at all and very robotic I understand that sometimes we might not like our job or probably had a bad day but to be honest at least you could try and overcome it.😊

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New Delhi
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location. Three minutes walk to the wharf. No view of the bay. Stayed in two-bedroom apartment. All rooms, including living Room and bathrooms, are of comfortable size. Spacious balcony. Unit had all amenities - including dishwasher, washing machine and dryer. Attentive staff. You get only 250Mb of free wifi a day.

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Brisbane, Australia
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed in a two bedroom apartment. It was actually a one bedroom with a kitchen and then it had a one bedroom studio. It worked fine for us as our teen did not mind having her own separate place. It might be difficult for a family with young children as they are in a completely separate room. The rooms... More 

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Brisbane, Australia
1 review
4 of 5 stars Reviewed May 28, 2015

Great location, excellent rooms and generally perfect bedding. on this trip the bedding was a major problem however this can happen and the reception staff were very helpful and did all they could to rectify the problem. I am hopeful that the matress which caused the problem has been replaced by management.

Review collected in partnership with this hotel

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SWHG_Hotel_Manager, General Manager at Park Regis City Quays, responded to this review

Dear ClareT Thank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that the service & staff met your expectations. Sorry to hear about the bedding I will look into this I look to welcoming you back again at Park Regis Stay Well, Wayne Booth More 

Brisbane, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 27, 2015

The Stayed there for five nights in two bed room (adjoining rooms). I was visiting my sons who reside in Cairns and in Kuranda. The rooms are spacious enough and reasonably clean. However, lounge suites, blankets are not clean & still has 'used' odours. I booked through Booking.com and reasonable tariff. There were amble of 'do's and 'don'ts' and if... More 

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SWHG_Hotel_Manager, General Manager at Park Regis City Quays, responded to this review

Dear Cruisingsolo Thank you for taking the time to review Park Regis City Quays. I am certainly glad that you enjoyed the Location and the Dual Key Apartment. Many guests share the same sentiment & I am proud of my team for delivering consistent high standards in this area of the business. However I am disappointed that we failed to... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed May 25, 2015

Great location. The hotel was near the wharf and many of the downtown shops and restaurants. We had two adjoining rooms in the corner each with their own bathroom and balcony. The rooms were very quiet and neat. Would definitely stay there again.

Review collected in partnership with this hotel

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SWHG_Hotel_Manager, General Manager at Park Regis City Quays, responded to this review

Dear Thomas L Thank you for taking the time to review Park Regis City Quays. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. I will share your comments regarding the service, location and staff with my team as this kind of feedback is... More 

Mackay, Australia
1 review
4 of 5 stars Reviewed May 24, 2015

Good location with just a short stroll to the city near by. Room was very neat and tidy and presented extremely well. Reception staff were polite and very helpful. Would definitely stay at Park Regis City Quays again...

Review collected in partnership with this hotel

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SWHG_Hotel_Manager, General Manager at Park Regis City Quays, responded to this review

Dear markgM233VH Thank you for taking the time to review Park Regis City Quays. What a pleasure it was to read your comments! The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product. It is times like these that myself & my team can truly feel like we succeeded in... More 

Plymouth, United Kingdom
1 review
4 of 5 stars Reviewed May 24, 2015

We only had 2 nights in this hotel but I would definitely book a longer stay without hesitation if we were visiting again. Well situated to restaurants, shops and marina. Rooms were clean and comfortable. We liked the kitchenette space and were very grateful for the washer and dryer as it had rained heavily.

Review collected in partnership with this hotel

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SWHG_Hotel_Manager, General Manager at Park Regis City Quays, responded to this review

Dear 173jennyg Thank you for taking the time to review City Quays. What a pleasure it was to read your comments! The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product. It is times like these that myself & my team can truly feel like we succeeded in achieving our... More 

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