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All 160 Brisbane hotels

Oaks Charlotte Towers

4.5 of 5 Hotel   |   128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
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64%
Ranked #70 of 160 Hotels in Brisbane
A recent review
5 of 5 stars reviewed 1 week ago
Pamela T Toowoomba, Australia
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297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toowoomba, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

As a long-term fan of Oaks Casino Towers, I was disappointed when I couldn't stay there recently. However, I remembered walking past Oaks Charlotte Towers on a previous trip to Brisbane, so made my booking there, a 2-bedroom apartment for 3 adults. Friendly reception staff, excellent parking, and a short wander down to the Queen Street Mall. Plenty of interesting... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for taking the time to provide your feedback. I’m delighted to hear you enjoyed your stay here at Oaks Charlotte Towers, we definitely pride ourselves on giving the highest level of customer service. As always I have passed your feedback onto all departments. We look forward to welcoming you back again in the future. More

Melbourne, Victoria, Australia
Top Contributor
116 reviews 116 reviews
50 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Working in Brisbane for a few months I am working my way through each Oaks apartment block - not by choice but by accommadation allowance. My favourite remains River Park Central on Mary Street, but it is not always available. Oaks on Charlotte is ok. Kitchen is handy and has all one needs. Bed is unbelievably good, very, very comfortable.... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback , all feedback is passed onto each department. I’m glad to hear you found the apartment and facilities comfortable. We do have a lot of corporate clientele stay at Oaks Charlotte Towers. We do hope to welcome you back at some point in the future. More

Townsville, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed here for work with one of my colleagues for 2 nights. Great location and nice apartments. The only thing is we did have some bad service. The beds were not split and they had not staff to change it until 10:30 at night. Then they came up and changed it over and they did not give us a... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback . Oaks Charlotte Towers is always commended on our prime location as we are close to lots of restaurants, cafes, bars , shops and all public transport. All which are within walking distance from our hotel. All feedback is passed on to the relevant departments as always for... More

Yeppoon, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just had a three night stay at Oaks Charlotte Street, Brisbane and probably won't go back. The only reason we stayed here is that the other properties in easy walking distance to the Queen Street Mall are totally overpriced but, it appears that if you want a decent self contained apartment in Brisbane CBD you have to pay nearly... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide your feedback, this is always greatly appreciated. I’m sorry to hear that this wasn’t a more positive stay and I have passed your feedback on to our housekeeping and maintenance department to follow up. Oaks Charlotte Towers is located in a great part of the CBD and close to a wide range... More

Tucson, Arizona
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently stayed here for a week. The location is great but the hotel itself is tired. There is always a long wait for the elevators. The lock on our door was broken and even though I complained, it was never fixed. The room itself was ok if a bit worn and the bed comfortable. The wifi is a joke.... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide your feedback. All comments are taken seriously and have been passed on to the relevant departments. Oaks Charlotte Towers are hoping to update the furnishing in our apartments next year. Our location is definitely in a great part of Brisbane CBD, we are close to public transport and have a variety of... More

Tannum Sands, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love staying here, comfortable apartments, great location and love the 25m indoor pool. The only downside is the lifts are incredibly slow, we ended up using the fire stairs to check out after waiting 10 mins and still no lift. Parking is $25 per day, expensive but seems to be the norm in the city.

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. Oaks Charlotte Towers have recently undergone a major refurbishment in the level 2 indoor pool area so I’m very glad that you got to enjoy that during your stay. We hope to see you again in the near future. More

Singapore, Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had booked a 2-bedroom apartment for my family of 5 and we were given a room on level 43, the 2nd highest floor of the entire building! The view from the room was fantastic and the room condition was great (clean with furniture which looked as good as new)! The close proximity of the apartment to the shopping area... More

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Michelle Z, General Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for providing your feedback. This is always greatly appreciated and will be passed on to all staff. I'm very glad to hear you enjoyed your stay and your room. Oaks Charlotte Towers is situated in a great spot in the heart of Brisbane CBD and is close to a wide range of beautiful café’s and restaurants. We... More

Mount Isa, Australia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A college and myself stayed here for 2 nights recently. We specifically requested twin bedding. When we arrive the girl at the desk was very blunt and slightly rude. As I have had clients of my own stay here in the past bedding requests seem to go un noticed with this hotel. When we got to our room the beds... More

Was this review helpful? Yes 1
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback, I am disappointed to hear this was not a more positive stay. The issues mentioned have certainly been followed up with the relevant staff. We do hope to see you in the future. More

Braidwood NSW
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

When I booked in I found the Staff faultless, so helpful, friendly and very courteous. When I got to my room which had a great view I was astounded by the amenities available, it was just like a luxurious one bedroom Unit beautifully fitted out with all you would ever need.

Was this review helpful? Yes
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for taking the time to provide your feedback, this is always most welcome. Oaks Charlotte Towers pride ourselves on providing the highest level of customer service and very glad hear you experienced this first hand. As always i will pass this feedback on to the all staff. We certainly ihope to welcome you back in the future. More

Bundaberg, Queensland, Australia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed in a 2 bedroom room with 2 of our sons. When booking the room we were not made aware if there was one bathroom or two. When we arrived at the room we were pleasantly surprised to find an ensuite and separate bathroom. The location is great with only a very short walk to the mall which... More

Was this review helpful? Yes
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback. I'm very happy to hear you enjoyed your stay and looking forward to welcoming you back in the future. Kind Regards More

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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