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Oaks Charlotte Towers

4.5 of 5 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
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Oaks Charlotte Towers
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311 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Darwin, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I had booked the Oaks on Charlotte as I had tried the Felix in the past but found sleep difficult as the bedrooms are stuffy as there is no air conditioning. When I checked in at the Charlotte I was told they'd switched my booking. They had not contacted me or offered me an alternative. The service was terrible and... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Oaks Charlotte towers is ok but nothing too flash. It is very close to all shopping, bars, queen st mall etc. The rooms are starting to get a bit old and showing signs of wear. I have stayed several times at the oaks aurora towers on queen st, those apartments are newer. A lot have views of the river and... More

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uttoxeter
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel in December - we arrived in Sept 2014 - The apartment we were allocated had not been cleaned and we requested another apartment - We had booked 2 bedroom apartment - the second room in the apartment was locked so once again a call made to reception for them to open the door. The room cleaning was... More

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Greater Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel for a weekend getaway/anniversary. On arrival to check in we were advised that there was no car space provided, which we thought was included in our room rate. Had to park in the property next door which the hotel did discount and if we wanted a carpark we needed to book direct with them, which booking.com did... More

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Austalia
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We loved the location of this apartment which was in easy walk of the Botanic Gardens, shops (including a big Woolworths for food), Eagle Street wharf and river. We had a two bedroom apartment which was spacious and had a great view. The kids used the pool and we used the gym. The bed was comfortable and the only issue... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback. We are always commended on our location as we are close to so many restaurants, cafes, shops and public transport, so I’m very glad to hear you found this too. My apologies that the room wasn’t fully equipped, I have passed this on to the relevant department. We do hope to see you again... More

Melbourne, Victoria, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

With an enclosed balcony, slide to open windows and plenty of light, the single bedroom apartment with spacious living room is ideally positioned in the centre of Brisbane. Whilst there is no kitchen, there are many local restaurants and cafés you can either dine in and book to your room, or have delivered. No complaints whatsoever about this hotel.

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback, this is always most welcome. Whilst we do not have a restaurant on site, as you noticed, we do have a wide range of restaurants and cafes’ within walking distance, many of which we offer a chargeback service with. I have passed your feedback on to all departments... More

Newcastle, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Oaks Charlotte Towers for five nights recently. The apartment building is very conveniently situated to Brisbane CBD. We chose it so that we could easily walk to many venues. We found this a great advantage. I had read that previous guests were frustrated by the slow lifts, but thought that would be a minor irritation. It turned... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. We did have an unexpected maintenance issue with our lift of late however this has now been rectified and all lifts are fully operational again. I am terribly sorry you experienced some delays. Our indoor pool area has recently under gone a refurbishment and I’m glad you got... More

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

We just had two nights here. Never again! Honestly, out of all the hotels I've stayed at internationally & nationally...the reception staff here are by far the worst. They need to have lessons on customer service! One lady in particular was extremely rude - non helpful & totally not at all interested in listening to us. Car parking is a... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to write a review. I am disappointed to hear your stay was not a pleasant one. We recently had some maintenance issues with one of our lifts which did cause some delays. All lifts are fully operational again. Oaks Charlotte Towers prides ourselves on giving the highest level of customer service. This feedback has... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have stayed at Oaks Charlotte Towers a number of times now and the convenient location, price and room quality always bring me back. This stay was no exception. We had a single room on the 41st floor, which had a great view from the balcony, very comfortable beds, well-equipped kitchen and decent bathroom. We were only staying the one... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback. I’m happy to hear that you are a frequent guest of Oaks Charlotte Towers and glad that you enjoy your time here. We are very lucky to be situated in the heart of Brisbane CBD where everything is so close. I have taken your comments on board regarding the lifts and will pass this... More

Papunya
Top Contributor
185 reviews 185 reviews
30 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

my wife and i and our daughter and her two children booked into a two bedroom apartment in the towers and had a great stay. It is so central we were able to walk to the shops and to south bank and great restaurants very close. The staff were excellent snd very friendly and helpful. The only thing that could... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. Oaks Charlotte Towers is situated in a tremendous spot in Brisbane CBD and definitely close to a wide array of beautiful restaurants, bars and shops and with Southbank just a 15 minute walk away, there is something for everyone to enjoy. We hope to see you again in... More

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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