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All 160 Brisbane hotels

Oaks Charlotte Towers

4.5 of 5 Hotel   |   128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
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Oaks Charlotte Towers
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64%
Ranked #69 of 160 Hotels in Brisbane
A recent review
4 of 5 stars reviewed yesterday
Myrtleford35 Newcastle, Australia
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305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at Oaks Charlotte Towers for five nights recently. The apartment building is very conveniently situated to Brisbane CBD. We chose it so that we could easily walk to many venues. We found this a great advantage. I had read that previous guests were frustrated by the slow lifts, but thought that would be a minor irritation. It turned... More

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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We just had two nights here. Never again! Honestly, out of all the hotels I've stayed at internationally & nationally...the reception staff here are by far the worst. They need to have lessons on customer service! One lady in particular was extremely rude - non helpful & totally not at all interested in listening to us. Car parking is a... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to write a review. I am disappointed to hear your stay was not a pleasant one. We recently had some maintenance issues with one of our lifts which did cause some delays. All lifts are fully operational again. Oaks Charlotte Towers prides ourselves on giving the highest level of customer service. This feedback has... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at Oaks Charlotte Towers a number of times now and the convenient location, price and room quality always bring me back. This stay was no exception. We had a single room on the 41st floor, which had a great view from the balcony, very comfortable beds, well-equipped kitchen and decent bathroom. We were only staying the one... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback. I’m happy to hear that you are a frequent guest of Oaks Charlotte Towers and glad that you enjoy your time here. We are very lucky to be situated in the heart of Brisbane CBD where everything is so close. I have taken your comments on board regarding the lifts and will pass this... More

Papunya
Top Contributor
177 reviews 177 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

my wife and i and our daughter and her two children booked into a two bedroom apartment in the towers and had a great stay. It is so central we were able to walk to the shops and to south bank and great restaurants very close. The staff were excellent snd very friendly and helpful. The only thing that could... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. Oaks Charlotte Towers is situated in a tremendous spot in Brisbane CBD and definitely close to a wide array of beautiful restaurants, bars and shops and with Southbank just a 15 minute walk away, there is something for everyone to enjoy. We hope to see you again in... More

sunshine coast
Top Contributor
142 reviews 142 reviews
63 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

the views from this hotel are great the one bedroom is beautiful the pool is pretty good the gym is ok the location is about perfect the hotel lifts can be slow but make sure you have a high floor as that is a different lift Price is really really good All in all, I would recommend.

Was this review helpful? Yes
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for your feedback. I'm very pleased to hear you enjoyed your stay and we look forward to welcoming you back to Oaks Charlotte Towers in the future. Kindest Regards More

1 review
2 of 5 stars Reviewed 1 week ago

The apartment itself was lovely, very modern and clean with a really nice indoor/outdoor area. However, the bed was rock hard and the bottom sheet was not long enough to reach the end of the bed. They did come in and make up the room each day with clean towels, but didn't replace tea/coffee sachets or toilet paper and only... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. I am terribly sorry to hear that you were disappointed with your recent stay. We did have an unexpected maintenance issue with one of our lifts which unfortunately delayed our guests and residents getting to their designated floors. I’m pleased to say all lifts are fully operational again.... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great value, location. Staff were very helpful. This apartment was the best one I stayed at in Brisbane. The rooms are enormous and very clean with modern furniture with a killer view of the river for the balcony.

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. I am very happy to hear you enjoyed your stay here at Oaks Charlotte Towers and enjoyed the beautiful views. We look forward to welcoming you back in the future. More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a nightmare experience with the hotel lift. There is always a lift not working. Last night there was a huge queue of people waiting to get to there rooms. At least 30 people waiting for 15 to 20 mins and getting very agitated. The people at reception were avoiding eye contact and not worried. I've stayed here a... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for providing your feedback. Unfortunately we did have an unexpected maintenance issue with one of our lifts recently that caused it to be out of service for a few days. We are terribly sorry for the inconvenience this caused you during your stay. You’ll be pleased to know that the lifts are fully operational again. We do hope... More

Toowoomba, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a long-term fan of Oaks Casino Towers, I was disappointed when I couldn't stay there recently. However, I remembered walking past Oaks Charlotte Towers on a previous trip to Brisbane, so made my booking there, a 2-bedroom apartment for 3 adults. Friendly reception staff, excellent parking, and a short wander down to the Queen Street Mall. Plenty of interesting... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for taking the time to provide your feedback. I’m delighted to hear you enjoyed your stay here at Oaks Charlotte Towers, we definitely pride ourselves on giving the highest level of customer service. As always I have passed your feedback onto all departments. We look forward to welcoming you back again in the future. More

Melbourne, Victoria, Australia
Top Contributor
116 reviews 116 reviews
50 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Working in Brisbane for a few months I am working my way through each Oaks apartment block - not by choice but by accommadation allowance. My favourite remains River Park Central on Mary Street, but it is not always available. Oaks on Charlotte is ok. Kitchen is handy and has all one needs. Bed is unbelievably good, very, very comfortable.... More

Was this review helpful? Yes
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback , all feedback is passed onto each department. I’m glad to hear you found the apartment and facilities comfortable. We do have a lot of corporate clientele stay at Oaks Charlotte Towers. We do hope to welcome you back at some point in the future. More

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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