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Oaks Charlotte Towers

4.5 of 5 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
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Oaks Charlotte Towers
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319 reviews from our community

Traveler rating
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    67
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Had a lovely work stay in these apartments, stayed for 5 nights, very comfortable, the only issue I had was on the second day I advised the front reception staff that the TV did not work in the bedroom they advised they would fix it, it never got fixed despite advising staff. Other than this was a comfortable apartment. My... More

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Helensvale, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for a night - room was fabulous, amazing views , clean , spacious and comfortable (bedroom not good for vampires, very very bright and light from sunrise on). Great location, walking distance to everything. Staff were friendly and cheerful... OK so the negatives .. the car parking is a nightmare. For $25 you get a car park - you... More

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Canberra, Australia
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently spent an extended stay at Oaks Charlotte Towers and couldn't have asked for a better place to set up while I was there. I would really like to commend the front of house and cleaning staff, who were all very friendly and responsive despite it being a busy period. I had a clean and reasonably spacious one bedroom... More

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Townsville, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in a 1 bedroom apartment for an extended period. Even though the room itself is nice, the kitchen is woefully equipped. How they could reasonably expect someone to be able to prepare their own meals here is beyond me. There was no chopping board - what! Do they expect people not to chop things!? Random. Both fridge shelves... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. I’m sorry to hear that your stay wasn’t a more enjoyable one. Oaks Charlotte Towers do advertise as a fully self serviced apartment style accommodation and the apartment should have been fully stocked with cooking utensils. We do have replacement items to hand just in case something is... More

Melbourne, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

This is an adequate hotel if you are just after a bed but forget it if your stay requires any consideration by the front desk. I arrived early, before my partner in whose name the booking was made. Despite having a copy of the booking details, I was not allowed in the room until he arrived (ninety minutes later). The... More

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Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for leaving your feedback about your recent stay. Unfortunately for security reasons we are unable to check anyone in to the Hotel without having their name in the reservation. I do apologise for Housekeeping entering your room before you departed. I believe there was a miscommunication between your partner and our front desk staff as our front desk... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is simply the very best place to stay in the Brisbane CBD and I've stayed at quite a few of them! With fabulous rooms, it's classy, central and affordable. Staff are brilliant and helpful. I always happily reccomend this Oaks to others for quality service and comfort.

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Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you very much for your feedback. We really appreciate your review and your recommendation of Oaks Charlotte Towers to others. We look forward to seeing you again soon. More

Caboolture, Australia
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a room for a Saturday overnight stay, having read all the reviews about bad service, slow lifts, and outdated rooms, we never experienced any of these problems, the room was on the 22nd floor, so no noise from below, not a river view, but the city view is not the worst we have come across, the room was... More

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Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for your review. We are very pleased to hear that you enjoyed your recent stay with us. Please feel free to request a higher floor on your next visit. We will always do our best to meet all guest requests. More

Rockhampton, Australia
Top Contributor
103 reviews 103 reviews
47 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 21, 2014

My stay this time was much improved from my last one in 2012. The rooms have since been refreshed and updated and made a world of difference. Whilst it only was a coast of paint and new furniture it was something. They just need to refresh the bathroom now and maybe a more comfortable bed. My only complaint was the... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide us with your feedback. I’m very pleased to hear that we welcomed you back to Oaks Charlotte Towers again. I’m sorry you experienced delays with the lifts during stay. Oaks Charlotte Towers pride our self’s on giving the highest level of customer service and glad you got to experience that. We hope... More

Darwin, Australia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 16, 2014 via mobile

I had booked the Oaks on Charlotte as I had tried the Felix in the past but found sleep difficult as the bedrooms are stuffy as there is no air conditioning. When I checked in at the Charlotte I was told they'd switched my booking. They had not contacted me or offered me an alternative. The service was terrible and... More

Was this review helpful? Yes 1
Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you kindly for writing a review. I am very sorry to hear that you did not have a good experience at Oaks Charlotte Towers. I would be very happy to discuss this direct with you. Kindest Regards fom2charlotte@theoaksgroup.com.au More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 14, 2014

Oaks Charlotte towers is ok but nothing too flash. It is very close to all shopping, bars, queen st mall etc. The rooms are starting to get a bit old and showing signs of wear. I have stayed several times at the oaks aurora towers on queen st, those apartments are newer. A lot have views of the river and... More

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Michelle Z, Front Office Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to provide your feedback, this is always greatly appreciated. Oaks Charlotte Towers is always complimented on our location. We are close to so many wonderful attractions, including the beautiful Brisbane River walk and Southbank. You will be pleased to know that Oaks Charlotte Towers have slowly started our room refurbishment, this is a long... More

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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