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All 160 Brisbane hotels

Comfort Inn and Suites Northgate Airport

4.0 of 5 Hotel   |   186 Toombul Rd, Brisbane, Queensland 4013, Australia
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Comfort Inn and Suites Northgate Airport
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67%
Ranked #58 of 160 Hotels in Brisbane
A recent review
3 of 5 stars reviewed 1 week ago
RocketRobin2013 Melbourne, Australia
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153 reviews from our community

Traveler rating
    45
    58
    22
    15
    13
See reviews for
38
41
10
39
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I needed somewhere close to the airport so that I could catch an early morning flight. It is certainly OK for that. I paid extra ($10!!) for a "suite" thinking that it would be a cut above the standard motel room. It turned out to be just one large room with a kitchen and bathroom at one end and a... More

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Rockinrobin, Thank you so much for taking the time to review our property. Our Studio Suites are much bigger than our studio rooms and come with a kitchenette whereas the studio rooms do not have kitchen facilities. We are in the process of upgrades of some of our rooms currently. Its a shame you did not get to try... More

Queensland, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Lovely hotel unfortunately I was unimpressed with the service I had received upon arrival. The attendant was rude when I could not produce the credit card that the room was booked with. The room had not been charged to the credit card as advised when the booking was made. The room was lovely but I could hear every step and... More

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Good Morning NBC4405, Thank you for taking the time to review our property. We value bad feedback just as much as the good feedback. This is so we can amend any problems that may arise during our guests stay. I am deeply sorry for the way you were treated upon check in. If you could please make direct contact with... More

Canberra, Australian Capital Territory, Australia
1 review
1 of 5 stars Reviewed 1 week ago

Absolutely dishonest response. Hotel management have not given a concrete or legitimate reason for not refunding and cancelling the booking. The receptionist who was very helpful could have assisted with the cancellation but did not. How sad that Australia has become cold and unfeeling through amazing technology advancements and online booking we have removed personal interaction to the point of... More

Was this review helpful? Yes
North Mackay, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

If you are looking for something close to the airport without the price tag of some other hotels, then this little gem is for you. Double room was spacious, comfortable and clean, service excellent and the food from the restaurant amazing. Can't complain at all.

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Mackay56 thanks so much for your great review! I am so pleased that you found our property and services to be of a high standard. Its reviews like this that proves to us that we are on the right track in providing our guests with the best possible experience. Take care and we hope to see you in the... More

Lower Hutt
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night on arriving into Brisbane and moving on to the Sunshine Coast. Our room was very clean and comfortable. Although the resteraunt meals were somewhat expensive we would have no hesitation in returning. It was a short walk to the nearby train station and a quick trip into Brisbane city.

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Judy C, Thanks so much for taking the time to review our property. I am glad to hear that you enjoyed your time with us and even more happy that you wouldn't hesitate in returning to us. Safe travels and many thanks for choosing the Comfort Inn & Suites - Northgate Airport Motel. Warm Regards Adam Parsons More

Nhulunbuy, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From when I booked the room till we left the accommodation service was superb, there is nothing else I could say but thank you, the place is great but most of all Samantha Lines who helped me all the way is excellent! We were arriving late and I was given such a precise instructions I had no problem at all.

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Ansel_Avila thanks so much for taking the time to review our property. I am so delighted to hear that you enjoyed your time with us and that you found the service of our staff to be friendly and helpful. We are proud of our staff and the great job that they do. So thank you for bringing it to... More

Melbourne, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

My 83 year old mother and I were returning from my brother's funeral and being under a lot of stress I accidentally booked the wrong night. When we arrived at the hotel the woman on reception was very helpful and although they didn't have any rooms available for us she rang and found us another hotel. She knew we were... More

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Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Abthom thank you for your review. I am deeply sorry for your loss. However cancellation policy is clear and when you book online with 3rd party websites such as Agoda you agree to the terms and conditions which states our cancellation policy and its procedures. We can only refund before 2pm 24 hours prior to the stay. Even though... More

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this hotel because of its proximity to the airport as I had an early flight the next day. It's an ordinary motel and nothing more. The rooms are spacious and clean but getting a bit dated. The receptionist was very friendly and helpful. Parking was outside the room. The bed was reasonably comfortable but for $175 a night... More

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Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Thank you for taking the time to comment on our Motel. It is a shame you could not experience of Restaurant we get very very good reviews and comments about the food may be next time. We do take pride with the upkeep and cleaning of the property. More

Australia
Top Contributor
57 reviews 57 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We couldn't fault the place. We were arriving around the end of their dinner time but was so impressed when we were sent a menu and wine list by email so we could choose our selection and they would have it ready for us. Check in was quick and easy and our dinner and wine arrived I. The room shortly... More

Was this review helpful? Yes
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Thanks so much for the great review Buzzah! I'm glad to hear that your stay with us was a positive experience. We like to accommodate for all our guests needs and if we know you are arriving outside our kitchens hours we do our best to provide you with meals after a long flight. Thanks again for the review and... More

Tucson, Arizona
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I wouldn't stay here again. Our room, number 219, smelled like a gym locker. It really reeked and it had rained all day so that might be it. The wifi advertised as free everywhere on the property, didn't work in our room. I had to wander outside and get closer to the office. The shuttle only runs at preset times... More

Was this review helpful? Yes 1
Comfort Inn and... N, Manager at Comfort Inn and Suites Northgate Airport, responded to this review

Hi Debsg_11, Thank you for taking the time to review our property. We love to get bad feedback just as much as we do the positive. This is because it allows us to see where our potential problems lie and address them with quick haste. Since your stay I have had technicians out to look into issues we were experiencing... More

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Additional Information about Comfort Inn and Suites Northgate Airport

Address: 186 Toombul Rd, Brisbane, Queensland 4013, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Comfort Inn and Suites Northgate Airport 4*
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Also Known As:
Comfort Inn And Suites Northgate Airport Hotel Brisbane
Comfort Inn Northgate Airport
Comfort Inn Brisbane
Brisbane Comfort Inn

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