I stayed one night here on business and found the location average, the room was small and old with modern fixtures. The service was good but I really enjoyed lunch in the restaurant. I ordered room service for dinner but it was disappointing and cold. Many better hotels in Brisbane which I will try next time.
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Hi louie_slippers,
We're glad to hear you enjoyed lunch in the restaurant – we have been working hard on the menu at Gazebo Bar & Restaurant, and take a lot of pride in our service. Sorry to hear you weren't happy with the location. We love it because it's a short walk to the CBD, so you can be close...
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My husband and i stayed for one night. The interior appearance of the hotel looks modern but the room sizes werent all that and the balcony was very dispointing.
The hotel is clearly one that was built many years ago (1960's-1980's?) and has had a recent refurb.
The shower needs attention as the water leaks from under the glass panel...
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Hi Hayles10,
Thanks for your review. Yes, the hotel has had a recent refurb – we like to keep things looking fresh and new for our guests! Sorry to hear you were disappointed with the balcony, I wonder why you weren't happy with it? We actually really love the balconies, and often have guests raving about the views.
The walk...
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The foyer is lovely and spacious but that is where ot finished. The room is small with very limited closet space to hang clothes and even less draw space to put clothes. So they had to stay in the suitcase. The abthroom is even smaller. You have to colose the bathroom door to get into the shower which floods the...
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Hi claude64,
Sorry to hear you felt a bit crammed for space in your room – it sounds like you need to stay in the Sweet Urban next time! I haven't heard any feedback about our rooms not being spacious enough, but we are always happy to look into ways we can make our guest's stay as comfy as possible...
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I booked this place in a pinch. Expected more at $290 a night but it felt cheap in terms of the fittings and the lift stank. They missed my wake up call and when I told the woman at the desk, she didn't even apologize. There's a phone in the room but no indication how to call for service. Amateur...
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Dear Daniel S,
We are terribly sorry that your wake up call was missed and we will look into what happened there straight away. Regardless, there is no excuse and you are definitely owed a big apology!
All of our phones have a menu on the lower left hand corner for our service numbers. Maybe we need to make the...
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Hi All,
Have stayed here a number of times a Hotel Urban for work and personal.
Location of Hotel Urban is a short 10 minute stroll to mall of Brisbane CBD. Close to Spring Hill for anyone in need to go out there.
Service is fantastic and staff are there is always assist. Friendly and ready to assist.
Rooms are...
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Hi Benno,
It's great to hear you're a fan of Hotel Urban Brisbane. We always enjoy welcoming repeat guests, it's like having an old friend come to stay!
We love the pool! Hopefully you got a chance to relax in the spa too. Hint - keep your eyes and ears open for some super fun things that we have planned...
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Everything about this place was great - from the decor to the food and drinks. I wish I could have stayed longer and if in Brisbane again, I'll be back!
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Hi santiago14,
Thanks so much for your review. Hotel Urban Brisbane is lots of fun, stylish, and comfortable and we think the décor resembles just that – glad to hear you like it. We look forward to having you next time you're in Brisbane!
Kind Regards,
Caitlin
Marketing Executive
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I attended an event at the Hotel Urban today Sunday the 30/10/11. We were asked to pay for our buffet lunch $20 as soon as we arrived so that the hotel restaurant would know how many were eating and the amount of food required. We were also told that lunch would be between 12 and 1pm...
My disgust is that...
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Dear Narelle, thank you for your review. I am very disappointed to read your review as we pride ourselves in running extremely successful events, over 350 throughout the year including more than 60 weddings. I was in attendance this particular day (Sunday) as we played host to over 100 attendees at the Ladies Pamper Expo. Feedback from the organizer was...
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My wife and I stayed three nights at the Hotel Urban Brisbane and enjoyed ourselves very much. The hotel and rooms are nicely appointed and very comfortable. The room was ready early after arriving from the USA, which was very helpful. The hotel has a nice lounge which seemed very active (though not disturbing to sleep at all) though we...
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Hi JWSFlorida,
How nice to have your room ready after arriving from such a long flight. Our front desk staff are fantastic and I'm glad to hear you think the same. I love your comment about "what goes down must come up". I must admit, I really enjoy the walk back to the hotel from the city centre - it...
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Hotel has had a superficial revamp but the cracks are clear to see. Room was quite shabby, water flowed out of the shower and across the bathroom like a river. Balcony door was so old and worn out I could barely open it and housekeeping was random at best. Room completely lacking in any information, so I had no idea...
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Hi MissTipps
Thanks for taking the time to post your review.
It would be great if you could email me (marketing@hotelurban.com.au) what room number you stayed in so I can look into the problems with your room and get them fixed. It’s great when we receive this type of feedback because you rarely stay in your own hotel, so you...
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Having grown up in Brisbane I was curious about the Urban Hotel. The Gazebo (which was the original building) was one of those 70s relics that only pensioners stayed at.
Having stayed at the Urban Melbourne a while back, we booked a two bedroom hotel room (which every family knows are as rare as hen's teeth) for an overnight stay....
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Hi HighHorse,
Your review makes us very happy! I love that you had a view over your old
home town.
There is nothing better than a good night's sleep in a comfy bed, then
waking up to a yummy breakfast and great coffee. Did you see the little
mini-casserole dishes of homemade baked beans at the buffet? So cute!
Thank...
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