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Hotel Urban Brisbane

#51 of 161 Hotels in Brisbane
Certificate of Excellence
345 Wickham Terrace, Brisbane, Queensland 4000, Australia
Hotel amenities
Hotel Urban Brisbane
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Ranked #51 of 161 Hotels in Brisbane
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Andrew G Adelaide, Australia
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Adelaide, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location, amazing food coupled with a great little Bar, clean and tidy rooms. Staff were very helpful and location is a breeze to find! Car park is a little tight if I were to be picky! Would definitely stay again next visit.

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Leicester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After a shaky start- the hotel couldn't find our details when we tried to check in at 11 pm which is not what you need after a flight, transfer, you're tired and all you want to do is get to bed, but after a while we were finally given our room key - no porters to help with cases( not... More 

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi GillyGee2013, Thank you for your review of Hotel Urban. I am very appreciative of your constructive feedback and apologise for the not so smooth arrival and noise created by the elevator on your 1st night. I will ensure the appropriate managers take the feedback on-board to ensure we can assist our future guests as required and expected. The team... More 

Brisbane, Australia
1 review
1 of 5 stars Reviewed 1 week ago NEW

We booked the hotel and all went really well. It was discounted so we were really happy to book a 4 star hotel at a better rate and were really excited for our special night away. The room was TERRIBLE, DARK, RUN DOWN, SMELLY AND VERY TIRED LOOKING. What was meant to be a romantic night out made us just... More 

Review collected in partnership with Amoma.com

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Dear 67shelleyv, I would like to thank you for your Trip Advisor review and time over the telephone this afternoon to learn about your experience. The feedback you provided assists in ensuring our service levels meet the expectations of future guests, although I apologise we seem to of fell short on this occasion. Since your response I can confirm our... More 

Lismore, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Urban hotel is very close to Suncorp the city & Southbank. The room was nice but it would of been better if the bed which was comfortable was a king instead of a double. The continental breakfast was very good & the outdoor area was nice & warm with heaters & even blankets as it was very cold in Brisbane... More 

Review collected in partnership with Amoma.com

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Michael B, Thank you for sharing your experience with Trip Advisor readers. Our location is certainly convenient for guests wishing to explore the City or Southbank and being so accessible to Suncorp Stadium provides sporting fans easy access. I'm very happy you took the opportunity to enjoy our Gazebo Terrace situated beside Roma St Parklands. It is also my... More 

Bundaberg
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The room has a good, comfortable queen size bed with single chair lounge, TV and fridge/bar cabinet all in one room. The bathroom/toilet is in a second room. The bed was very comfortable and really was worth looking forward to. However the size of the room (with two people) makes the room feel cramped. The bathroom/toilet is small and the... More 

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi smpja, Thank you for your review. We are delighted you enjoyed Hotel Urban's signature bed 'The Urban Snorer' ! They have proven to be very popular and are available for purchase should you like to take little Hotel Urban home with you. The bathroom toiletries we provide our guests have just recently been introduced and are called 'Biology'. A... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great bed, good shower, quiet rooms and good location close to CBD. Very friendly staff at the front reception and professional staff in the restaurant. Nice and close to the shopping district and close to trains. Very happy with my stay, and will be back.

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Richard C, Thank you for your review of Hotel Urban Brisbane. Our team is delighted to read you enjoyed your stay and thank you for advising Trip Advisor readers of our location in relation to Roma St Transit Centre. The Hotel is certainly a convenient choice for guests using the train system while in Brisbane. Thanks you once gain... More 

Melbourne, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed many times and always find the staff helpful and the rooms clean and spacious. The outdoor eating area is lovely, with plenty of heating in cooler months. Possibly the two downsides are...the worst car park on earth...make sure you have the smallest rental car possible, unless you want to risk scratches and bumps. It is incredibly tight... More 

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Daniel O, Thank you for your review of Hotel Urban. We appreciate the opportunity to continually improve and your feedback assists. Thank you also for your support as a repeat guest. The Hotel carpark does need to be navigated with care, although the good news is that we have many spaces for our guests which I know can be... More 

Newcastle, New South Wales, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed at the Urban for a 1 night stay. The staff were extremely friendly, the rooms were lovely, the beds were so comfortable and the hotel was just so very clean! The restaurant is lovely and the service from the staff in this section is superb. I would highly recommend the Urban to anyone and I... More 

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Brisbane, Australia
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Location wise....just on the outskirts of the city so a little bit of a walk to the center of town, but it is an easy walk. There is a city hopper bus stop not far from the hotel so you really have no excuses. We were very happy with the room, it had a nespresso machine so automatic TICK in... More 

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Gold Coast, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here one night only for a function nearby in Caxton St. Hotel was affordable and modern, spacious and very nice room with balcony. Restaurant & Bar looked awesome though I didn't have time to really check it out. I'll stay here when I'm next stopping over in Brisbane for sure.

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