We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Urban Brisbane

#51 of 161 Hotels in Brisbane
Certificate of Excellence
345 Wickham Terrace, Brisbane, Queensland 4000, Australia
Hotel amenities
Hotel Urban Brisbane
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #51 of 161 Hotels in Brisbane
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
TwoHons Adelaide, Australia
Add Photo Write a Review

459 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    129
    201
    81
    31
    17
See reviews for
71
185
42
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Any
English first
  • All months
    (459)
  • Mar-May only
    (108)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (111)
All months
Adelaide, Australia
Level Contributor
222 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed yesterday NEW

we stayed here a year ago and were really impressed with this property. We were not disappointed on our return. The staff are friendly and helpful. The rooms clean and comfortable and love our little balcony. We buy Groupon deals and unlike some other places this one does not treat you as a second class citizen. It's handy to the... More 

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here 2 nights and found the place fantastic. The staff are only too happy to please nothing is too hard (had a good sense of humour also). About 10min walk (downhill) to CBD . The place had a friendly feel to it. Lots of lovely magazines to browse thru whilst having a coffe or drink from the bar. The... More 

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed that this hotel on several occasions now. Latest visit, we had some issues that were really beyond the control of the hotel and our issues were handled beyond our expectations. Kate the duty manager handled the situation promptly and professionally and we thank her for it. Now for the hotel, the rooms are spacious and clean. The... More 

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Dear DavidW1212, Thank you for sharing your experience with Trip Advisor readers. I appreciate the feedback you have provided and as the General Manager to Hotel Urban I will investigate the noise that can be heard on the lower level for the comfort of future guests. Your comments positive comments regarding our Duty Manager (Kate) are appreciated and we will... More 

Burleigh Heads, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I had my wedding reception at this hotel many moons ago (it was the Gazebo Hotel in those days). When my wife (the same one) and I decided to stay the weekend in Brisbane we saw the Urban had a deal - so we grabbed it. We were upgraded to a one bedroom apartment, the same room style we spent... More 

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi GCKoala, Thank you so much for your review. Hotel Urban has a such a rich history and we love having guests such as yourselves coming back to reminisce and enjoy the changes that have been made. Thank you for sharing your tip about the heated spa, next time make sure you take advantage of the heated pool also! Congratulations... More 

Adelaide, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, amazing food coupled with a great little Bar, clean and tidy rooms. Staff were very helpful and location is a breeze to find! Car park is a little tight if I were to be picky! Would definitely stay again next visit.

Was this review helpful? Yes 2
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Andrew G, Thank you for your review and we are very happy you enjoyed Hotel Urban. Our Gazebo Restaurant & Bar located opposite the parklands is certainly a favourite of many guests. Thank you once again and we look forward to seeing you on a return visit to Brisbane. Regards, General Manager - Hotel Urban Brisbane More 

Leicester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

After a shaky start- the hotel couldn't find our details when we tried to check in at 11 pm which is not what you need after a flight, transfer, you're tired and all you want to do is get to bed, but after a while we were finally given our room key - no porters to help with cases( not... More 

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi GillyGee2013, Thank you for your review of Hotel Urban. I am very appreciative of your constructive feedback and apologise for the not so smooth arrival and noise created by the elevator on your 1st night. I will ensure the appropriate managers take the feedback on-board to ensure we can assist our future guests as required and expected. The team... More 

Brisbane, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

We booked the hotel and all went really well. It was discounted so we were really happy to book a 4 star hotel at a better rate and were really excited for our special night away. The room was TERRIBLE, DARK, RUN DOWN, SMELLY AND VERY TIRED LOOKING. What was meant to be a romantic night out made us just... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Dear 67shelleyv, I would like to thank you for your Trip Advisor review and time over the telephone this afternoon to learn about your experience. The feedback you provided assists in ensuring our service levels meet the expectations of future guests, although I apologise we seem to of fell short on this occasion. Since your response I can confirm our... More 

Lismore, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Urban hotel is very close to Suncorp the city & Southbank. The room was nice but it would of been better if the bed which was comfortable was a king instead of a double. The continental breakfast was very good & the outdoor area was nice & warm with heaters & even blankets as it was very cold in Brisbane... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Michael B, Thank you for sharing your experience with Trip Advisor readers. Our location is certainly convenient for guests wishing to explore the City or Southbank and being so accessible to Suncorp Stadium provides sporting fans easy access. I'm very happy you took the opportunity to enjoy our Gazebo Terrace situated beside Roma St Parklands. It is also my... More 

Bundaberg
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room has a good, comfortable queen size bed with single chair lounge, TV and fridge/bar cabinet all in one room. The bathroom/toilet is in a second room. The bed was very comfortable and really was worth looking forward to. However the size of the room (with two people) makes the room feel cramped. The bathroom/toilet is small and the... More 

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi smpja, Thank you for your review. We are delighted you enjoyed Hotel Urban's signature bed 'The Urban Snorer' ! They have proven to be very popular and are available for purchase should you like to take little Hotel Urban home with you. The bathroom toiletries we provide our guests have just recently been introduced and are called 'Biology'. A... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great bed, good shower, quiet rooms and good location close to CBD. Very friendly staff at the front reception and professional staff in the restaurant. Nice and close to the shopping district and close to trains. Very happy with my stay, and will be back.

Was this review helpful? Yes
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review

Hi Richard C, Thank you for your review of Hotel Urban Brisbane. Our team is delighted to read you enjoyed your stay and thank you for advising Trip Advisor readers of our location in relation to Roma St Transit Centre. The Hotel is certainly a convenient choice for guests using the train system while in Brisbane. Thanks you once gain... More 

Questions? Get answers from hotel staff and past guests. Ask a question

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (96)
Viewed
Pool/beach area (8)
Viewed
Room/suite (30)
Viewed
Hotel & grounds (16)
Viewed
Bathroom (11)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
View from room (5)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (3)
Viewed
Dining (4)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Brisbane hotels
0.3 mi away
Watermark Hotel Brisbane
Watermark Hotel Brisbane
#32 of 161 in Brisbane
4.0 of 5 stars 295 reviews
0.2 mi away
Grand Chancellor Brisbane
Grand Chancellor Brisbane
#55 of 161 in Brisbane
3.5 of 5 stars 532 reviews
0.3 mi away
Punthill Brisbane
Punthill Brisbane
#11 of 161 in Brisbane
4.5 of 5 stars 363 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Mantra Terrace Hotel
Mantra Terrace Hotel
#73 of 161 in Brisbane
4.0 of 5 stars 303 reviews
0.9 mi away
Adina Apartment Hotel Brisbane
0.2 mi away
Hotel Jen Brisbane
Hotel Jen Brisbane
#29 of 161 in Brisbane
4.0 of 5 stars 604 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay