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Best Western Astor Metropole Hotel


Best Western Astor Metropole Hotel
Hotel class 2 of 5
193 Wickham Terrace | Spring Hill, Brisbane 4000, Australia
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Traveler Reviews

76% Do not recommend
2.0 of 5 stars 50 reviews
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By trip type
All (50)
[ Date ] [ Rating ]
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2 of 5 stars
sunshineCairns 1 contribution
Cairns
Jun 20, 2009 | Trip type: Business, Solo travel

Booked 5 night stay over Internet. On arrival I was supposed to receive complimentary champagne as I had booked for 5 nights. There was no champagne. Went to have a shower & there was no hot water. I rang Reception & asked if there was a problem & was told "No", did I want someone to come & check it... more

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3 of 5 stars
ThinController 6 contributions
Australia
Jun 14, 2009 | Trip type: Couples

My wife and I stayed in the older section of the Astor Metropole for one night in February 2009 and, while rather tired looking, did not have any other complaints about our room, which was basic but clean. We had previously stayed here in 2004 and chose to return! The location is excellent and at $99 per night represents good... more

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2 of 5 stars
NewZealandAngie 1 contribution
New Zealand
Jun 1, 2009 | Trip type: Couples

Lovely from the outside and excellent location we were very disappointed with both service and provisions in the rooms .I had to ask for towels 2 nights in row-which were extremely thin and worn-the sheets were spit thro-with holes in the mattress protector- they would not allow me to have another pillow so had to sleep with a blanket underneath... more

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1 of 5 stars
MTS770 1 contribution
CANBERRA
May 13, 2009 | Trip type: Business

The worst hotel stay in Australia! Complaints about cockroach infestation yielded denial and inaction from the staff. Nothing worst than waking up with cockroaches in the bed with you!!! more

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3 of 5 stars
Megan91 1 contribution
North Queensland
Apr 13, 2009 | Trip type: Business

I have stayed in this hotel and I am actually staying here again very soon. It's not a five star hotel but you definately get what you pay for. I must not have stayed in the same rooms as alot of other people because I have read so many bad reviews but I didn't think it was that bad at... more

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1 of 5 stars
ali2dan 1 contribution
victoria
Apr 9, 2009 | Trip type: Family

I would not recommend this hotel to anyone, Firstly the smell of the room was mouldy (due to the fact the carpet was wet). We had a plague of ants, had to ask for towels and tea towels, the jug was broken and when complained had to wait an hour for any help. To top it off I came home... more

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1 of 5 stars
winpas 1 contribution
Basle
Mar 20, 2009 | Trip type: Couples
1/1 found this review helpful

We had the worst stay of our live - and after the check - out we missed some hundred bucks... well we have no evidence that the room cleaner has stolen, but we would always prefer to share our bed with a family of bloodhounds than to stay one more night at hotel Astor Metropole. Pascal&Stephanie, Switzerland more

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1 of 5 stars
frequentflyer011 3 contributions
Port Stephens
Mar 8, 2009 | Trip type: Couples
4/4 found this review helpful

Do not stay here EVER! Worldwide, this is the worst hotel we have ever had the misfortune to stay in. Cockroach infested, attitude of staff.."how dare you complain".Very unprofessional staff with a few exceptions. Do not eat here either, if the rooms are so unhygenic imagine what the kitchen hides!We were asked for an upgrade fee to be moved out... more

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1 of 5 stars
A TripAdvisor Member
Feb 22, 2009 | Trip type: Business
3/3 found this review helpful

Need I say more. It was a horrible experience. Reception staff were very rude. I still have itchy bites all over me. They wouldn't give me a refund, insinuated that Iwas lying. What ever you do do not stay here. more

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5 of 5 stars
nswman 1 contribution
Sydney, Australia
Jan 6, 2009 | Trip type: Solo travel
0/1 found this review helpful

I enjoyed my stay at this hotel. It was a nice room with good facilities. more

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Best Western Astor Metropole Hotel Address

193 Wickham Terrace | Spring Hill, Brisbane 4000, Australia
Brisbane Hotels Best Western Astor Metropole Hotel
2.0/5.0
50