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All 163 Brisbane hotels

Airport Ascot Motel

4.0 of 5 Motel   |   550 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4000, Australia
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Airport Ascot Motel
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83%
Ranked #26 of 163 hotels in Brisbane
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Herm0ine Melbourne, Australia
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82 people have reviewed this hotel

Traveler rating
    27
    42
    11
    1
    1
See reviews for
12
25
9
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is actually quite a lot to like about this place. Service was mixed. On arrival I asked for directions to Gasworks Plaza. The receptionist had no idea what I was talking about (seems most of Brisbane has yet to hear about this major new development) but went out of her way to find out and to advise me on... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Herm0ine Thank you for taking the time to write a review. We are happy to hear you were satisfied with our customer service. At Airport Ascot Motel, we aim to assist our customers in any way we can. In relation to the pillows used in all of our rooms, they are made from high quality cotton, filled with ultra... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok so the beds are great.. I was very comfortable and had no problems. Obviously quite a noisy area being on Kingsford SMith but i had the windows open as air con was a bit musty smelling so potentially my bad there. All in all it was super basic and there was nothing special at all about this place. Kind... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Billy H, Thank you for taking the time to write a review. We deeply apologise for any dissatisfaction you endured. We pride ourselves on complete customer satisfaction with our facilities and services. We do have our air conditioning vents cleaned on a fortnightly basis. Accordingly, we will ensure that such cleaning is performed diligently. The rate is between the... More

Bli Bli, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

We rang from cairns to organise a short stay overnight before heading home the next day due to the late arrival of our flight. A clue should have noted from the phone call, as it took 5 minutes to confirm my name and credit card details. I am not saying it is because the receptionist was Asian, but if she... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear IanNGayFarringon , Thank you for taking the time to write a review. We take all reviews seriously and aim to improve our customer service at every possibly opportunity. We sincerely apologise for any inconvenience caused when making your reservation, and any dissatisfaction endured during your stay. At Airport Ascot Motel, we value multiculturalism and provide equal opportunities to all... More

Wilmington, DE
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After a 10-minute taxi ride from Brisbane Airport with a very rude driver, we arrived at the Airport Ascot Motel around 8:00 p.m. The 2 receptionists greeted us and could tell we weren't happy. We asked them if they knew of a restaurant nearby that we could go to at that hour. Unfortunately the only one open was Indian food... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear MooreaLover, Thank you for your review. We are glad that you had a wonderful stay and we understand how frustrating it can be when travelling away from home and somethings just do not work out as planned. Holidays are suppose to be relaxing, not stressful and frustrating. We are happy that we were able to help and hope that... More

San Diego, California
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2014

Brisbane doesn't offer a lot of hotel deals, but this very comfortable and well-located motel was just the ticket on our most recent stay. The rooms are very clean and nicely appointed. The staff was extremely responsive (Casey was great!). Its location just walking distance from the "Eat Street" weekend market was great -- not an event to be missed!... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Michael S, Thank you staying with Airport Ascot Motel and thank you for your review. We are very glad to hear that your stay was enjoyable and pleasant. I will certainly pass on your feedback to Casey and the staff. Kindest Regards, Jack P.S. Eat Street Rocks! More

sydney
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 28, 2014

All though the room was a little small - it was very clean and pleasant. Located quite close to the airport and in reasonable distance to everything else. There were some lovely shops and eating places down by the river in walking distance. Not much there at night but we like things quiet anyway - and once in the motel... More

Was this review helpful? Yes 1
Jack L, Manager at Airport Ascot Motel, responded to this review

Dear RoblesSydney, Thank you for writing a review. We are glad to hear that you had an enjoyable stay with us. Airport Ascot Motel is located in the racecourse precinct which prides itself with abundance of speciality eateries and shopping. We are always improving our customer service and your feedback is greatly appreciated. We hope you welcome you again when... More

Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014

No complaints about this place! The reception staff, Casey was very friendly and helpful. The Wifi free for half an hour and 500mb. Beds were comfortable and the showers clean. It does take a taxi to get downtown at a reasonable time however.

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Kyrie W, Thank you for taking the time to write a review. Your feedback is very important to us as it gives us the opportunity to improve our customer service. We look forward to welcoming you again when you are in Brisbane. Kindest regards, Jack More

Top Contributor
68 reviews 68 reviews
41 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 15, 2014

Clean, friendly motel on the main thoroughfare from the airport - although the taxi fare was $35 which is mainly due to the roads being arranged so the journey takes way longer than it should! First room was a little cramped and noisy as was near the front of the motel but all credit to the staff as they offered... More

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Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Somerferg, Thank you for spending the time to write a review. We are glad to hear that your stay was comfortable and pleasant. Kindest regards, Jack More

Chinchilla, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2014 via mobile

The motel was well organised and very helpful with showing me the nearby restaurants. Breakfast in the morning was delivered on time and still very hot which is good. This motel is located with in walking distance to Racecourse road which has plenty of restaurants. The rooms were very clean and tidy. Overall a pleasant stay for a few night... More

Was this review helpful? Yes 1
Jack L, Manager at Airport Ascot Motel, responded to this review

Dear Alex L, Thank you for taking the time to write your review. We are glad to hear that your stay was pleasant and enjoyable and we hope to welcome you again for your next business trip in Brisbane. Kind regards, Jack More

Chicago, Illinois
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 27, 2014

The owners were very nice but this requires a taxi ride from the airport. The owners will drive you back to the airport for $20 as needed but you have to get from the airport. They desk closes at 9 pm so you need to make arrangements if your plane gets in late. The room was clean but the bed... More

Was this review helpful? Yes 2
Jack L, Manager at Airport Ascot Motel, responded to this review

Dear jjohne, Thank you for taking the time to write this review. We appreciate your feedback as we are always striving to improve our service. Airport Ascot Motel is located a short 10 minute drive from Brisbane International, we are ideally located for easy access to the M1 towards the Gold Coast and Sunshine Coast and only a short 6km... More

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Additional Information about Airport Ascot Motel

Address: 550 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Free Parking Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #26 of 163 hotels in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Airport Ascot Motel 4*
Official Description (provided by the hotel):
BRAND NEW MOTEL opening mid August close to Brisbane Airport and CBD and a short walk to the Cruise Terminal. Look for more details in the coming weeks. ... more   less 
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