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Sofitel Brisbane Central

5.0 of 5
249 Turbot Street, Brisbane, Queensland 4000, Australia
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Sofitel Brisbane Central
Ranked #5 of 159 hotels in Brisbane
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1,779 reviews from our community

Traveler rating
    874
    575
    225
    69
    36
See reviews for
Families
250
 
Couples
842
 
Solo
186
 
Business
410
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 15, 2013 NEW

Australia's most expensive Internet and bottled water. This place is just Ok for an overnight business stop at best. The service was fine. Internet for $23 is unbelievable these days when most include it in room charge. A $9.00 bottle of water in the room (no complimentary) is another annoying cash grab, when a hotel this aged should be trading... More

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 16, 2013

Dear Longlea73 We very much appreciate your feedback regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive feedback, both good and constructive. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. Yours Sincerely Marcus Hanna General Manager Sofitel Brisbane Central More

Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2013 NEW

The Sofitel Brisbane is located above the central railway station so if arriving by train (as we did) on a rainy day you do not even get wet. The Sofitel Brisbane meets all the expectations of a high branded hotel with particular attention to the sleep comfort of the beds. The rooms are elegant without being fussy and simply functional.... More

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Review collected in partnership with Accorhotels.com

SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 16, 2013

Dear Alan007Australia It was great to read your review after your recent visit to Brisbane and Sofitel Brisbane Central. I was pleased to learn that the hotel lived up to your expectations and that you found the location above Central Railway Station to be convenient. Thank you once again and I hope to welcome you back when you next visit... More

Brisbane, Australia
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 15, 2013

Sofitel Brisbane has just finished their renovation and their rooms are improved. The rooms are nicely decorated in modern colours with French pictures. The beds are soft, warm and cosy. The blinds block out even the midday sun and the showers are hot with great water pressure. What more do you really need? View from either side of the hotel... More

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See 15 more reviews by mcaus for Brisbane
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 16, 2013

Dear mcaus Thank you for taking the time to write such a wonderful review on your recent stay at Sofitel Brisbane Central. I was delighted to read that you both enjoyed your stay with us, especially our wonderful buffet breakfast in Thyme Restaurant and I hope that your friend enjoyed the ice cream that was personally delivered by one of... More

Bundaberg, Australia
1 review
5 of 5 stars Reviewed May 15, 2013

Enjoyed all aspects of the Sofitel. Wonderful experience. Great restaurant. Superb service. Bed comfort fantastic. Close to city. Great for access to public transport. Pop into the city on the airtrain and the hotel is just there. Top of my list for hotels in Brisbane. Will be certainly staying there again.

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Review collected in partnership with Accorhotels.com

SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 16, 2013

Dear traveller4670 I was pleased to learn that you enjoyed your recent stay with us. At Sofitel Brisbane Central, we aim to provide a level of service that exceeds our guests’ expectations and to this extent I was delighted to read your comments. I hope that we are able to welcome you and your family back to Sofitel soon. Yours... More

Perth, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

Sofitel is a great hotel located above Central Train Station. We had a room on the 20th Floor which was great. The beds are a little too soft for my liking but someone else may like. Check in had it problems as we had two bookings given that we where using a Free night and then paying for the next... More

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Review collected in partnership with Accorhotels.com

SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 14, 2013

Dear debchef11 Thank you for your review following your recent visit to Sofitel Brisbane Central to celebrate your birthday. Whilst I did note your positive comments regarding the hotel’s central location, I was disappointed to read that you experienced problems at check-in and also that your dining experiences did not meet your expectations. We appreciate you sharing your concerns and... More

Albury
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 13, 2013

Just your run of the mill city hotel, pretty consistent offering from Sofitel, neither bad nor amazing. Bloke at the check in desk was nice and genuine, check out was smooth and friendly . Breakfast wasn't bad and service was good. Was very busy with mothers day but the staff did well. Comfortable bed and pillows, relatively modern rooms. A... More

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See 3 more reviews by AJM92 for Brisbane
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 14, 2013

Dear AJM92 Thank you for taking the time to write a review following your recent stay at Sofitel Brisbane Central. It is always good to receive feedback both positive and constructive. I was pleased to read that you enjoyed your breakfast even though the restaurant was very busy for Mother’s Day. Thanks once again for your feedback and I hope... More

Jackson, Wyoming
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 12, 2013

We took the train from the airport and the hotel is located above. We were able to check in on arrival which was great after a long trip from USA. We stayed on the club level which made staying at a large hotel like a small boutique hotel. Breakfast was fabulous and the service perfect.

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 14, 2013

Dear Karen o It was great to read your review following your recent stay with us. I was pleased to read that we were able to assist you with an early check in after your long flight from the US. Thank you for taking the time to provide us with your review and we trust you have had an enjoyable... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2013

I stayed at the Sofitel for two nights as part of a business function being held in the Ballroom and adjacent meeting rooms. As such, I used a wide range of services from the Hotel. Check In: As my manager was away from the hotel at the time, I didn't have a credit card to check in with. Despite this,... More

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 12, 2013

Dear HobsonzChoice I was delighted to read that you enjoyed your recent two night stay at Sofitel Brisbane Central for a work function and I was pleased to learn that we were able to assist you at check-in. I did note your comments regarding the smell from the kettle in your room and also the noise from the elevators and... More

Newcastle, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 11, 2013 via mobile

Stayed at the Sofitel for 3 nights. The room was adequate, but even after a refurbishment seemed slightly dated. The location is great with ease of access to the air train and direct transfer to the airport, CBD and the mall. The French restaurant is impeccable and well worth a visit. One particular doorman was extremely pleasant asking us how... More

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 12, 2013

Dear SMDO007 It was great to read your review after your recent visit to Brisbane and Sofitel Brisbane Central. I was pleased to learn that you made the most of our central location and close proximity to both the CBD and that you enjoyed your dining experience. I did note your comments regarding the room and appreciate your honest feedback.... More

Gold Coast, Queensland
Top Contributor
103 reviews 103 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 11, 2013

Top hotel with great staff in all departments, started with reception at checkin. Rooms are spotless and the beds to die for.,so soft and comfortable you want to sleep in for as long as possible. All in all this was everything we wanted to celebrate our anniversary. Location is really great too, everything in walking distance. We will do it... More

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See 2 more reviews by Walter029 for Brisbane
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review
May 12, 2013

Dear Walter029 Thank you for your comments following your recent romantic weekend away to celebrate your wedding anniversary. I was pleased to read that you enjoyed your stay with us and that you found our wonderful Sofitel MyBeds so comfortable. Thanks again for your feedback and I hope that your next stay at Sofitel Brisbane Central is just as enjoyable.... More

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Hotel Summarization (Beta)

What travelers say

  • Train station(36)
  • Club lounge(34)
  • Room service(29)
  • Very good(24)
  • Great location(23)
  • Star hotel(21)
  • Buffet breakfast(18)
  • Accor Advantage(15)
  • Queen Street mall(15)
  • Very comfortable(13)

Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Brisbane
#5 Luxury Hotels in Brisbane
#9 Business Hotels in Brisbane
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel’s reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 recently refurbished rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Sofitel Brisbane Central Hotel
Accor Brisbane Central
Sofitel Brisbane
Brisbane Sofitel

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Sofitel Brisbane Central
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