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Sofitel Brisbane Central

5.0 of 5 249 Turbot Street, Brisbane, Queensland 4000, Australia
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Sofitel Brisbane Central
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Sofitel Brisbane Central
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2,672 reviews from our community

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386
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed yesterday NEW

Seriously, the unrefurbished rooms are appalling! Knowing that the floors which have been done are actually quite nice makes it all the worse. In contrast to the delightful "Sofitel Scent" found in the lobby, the room smelt musty and rank. The 5yo was banned from lying on the carpet as a result!!! Beds did look crisp and clean. Bathrooms had... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

It's been along time since I had a great stay at a hotel. On early check in after a long flight from Darwin, Joseph was an asset, he found us a great room and let us check in early. The hotel pool is great and the lobby bar was perfect. Best part of the stay was the staff service at... More 

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Townsville, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed here many times over the last two years and I cannot believe I have never reviewed this amazing five star luxury hotel ( I would have to call it a resort as well because it really does feel like an oasis of ease and luxury in the middle of a bustling city ) . From the moment... More 

Was this review helpful? Yes 2
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Angela6464 Thank you so much for the wonderful review you placed on Trip Advisor. It’s great to receive this feedback from one of our regular guests and I was delighted to read your comments on the service provided by Gillian and her team in the Club Lounge as well as Tegan and I also appreciate your kind words on... More 

Riverton NZ
Top Contributor
63 reviews 63 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We decided to book the Executive Club Level on our first stay and on our way home booked a superior room. We felt the superior rom was larger and more comfortable. We were not disppointed with the breakfast and evening drinks associated with the Club Level it was quiet and the view outstanding. However breakfast is more plentiful downstairs. Cannot... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear BethRivertonNZ. I was pleased to read the review you posted on Trip Advisor following your recent stay with us whilst visiting Brisbane. I am sure all of our staff will also be pleased to read your comments on their service. Thanks again for your review and I look forward to welcoming you back the next time you visit Brisbane.... More 

Brisbane, Queensland, Australia
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't really write reviews as most experiences I have had traveling have been pleasant and the service satisfying, however after my recent stay at Sofitel Brisbane I had to express my disappointment. I am also compelled to write a letter to the head of Sofitel as well. My husband and I wanted to stay somewhere nice as we were... More 

Was this review helpful? Yes 5
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Miranda1K Thank you for taking the time to post a review on Trip Advisor following your recent stay with us. I was very disappointed to learn that you did not enjoy your stay with us and regret letting you down and can assure you that I have addressed the issues you have raised with the management team. The service... More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very decent- rooms are very good although shower curtain had mould. The Receptionist was embarrassed when I mentions this, which was a sign they are trying to ensure they maintain the 5 star reputation. The location of the hotel is excellent and the views even better.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear daveadler Thank you for the review that you posted on Trip Advisor following your recent stay with us. I was disappointed to read your comments regarding the mould on the shower curtain and apologize for this in service by our Housekeeping department; this is certainly not reflective of the high standards that the hotel prides itself on. Thank you... More 

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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Luxury Hotel in Brisbane
#12 Business Hotel in Brisbane

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