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Sofitel Brisbane Central

#16 of 164 Hotels in Brisbane
Certificate of Excellence
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249 Turbot Street, Brisbane, Queensland 4000, Australia
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Sofitel Brisbane Central
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Sofitel Brisbane Central
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2,744 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buderim, Australia
Top Contributor
123 reviews 123 reviews
54 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I don't like to give 5 stars to a hotel or restaurant because it is hard then to emphasise the real stand outs. But, Sofitel Brisbane, 10 years after rebranding from The Sheraton Brisbane, remains the iconic central Brisbane hotel. The location is excellent, being a few minutes walk to the Queen St Mall and the river. Access from the... More 

Was this review helpful? Yes 2
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Hedonist_Australia Thank you for the review that you posted following your recent stay with us whilst in Brisbane to enjoy the Rugby. I was delighted to read your comments and to see that you rated the hotel so highly. Thank you once again and I look forward to welcoming you back again soon. Yours sincerely Marcus Hanna General Manager More 

Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night for business. Great bed, great pillows so I'm gonna be happy. Smelled a bit musty but it's been hot and humid in Brisbane lately. Only complaint is the aircon didn't seem to cool the room enough. Food in the restaurant was reasonable. I'm newly gluten free and they catered pretty well for us. Loved the concept of... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear TerryBelle1966 Thank you for your review following your recent stay with us. I was delighted to read your comments and will share them with my team. I did note your comments regarding the air-conditioning in your room and will have this looked at; please accept my sincere apologies for any inconvenience caused. Yours sincerely Marcus Hanna General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed there recently and cannot fault this hotel Excellent service from check in to checkout - my only gripe is the daily parking charge for guests. Really think parking should be per stay rather than per night particularly if you don't move your car. Stayed there for couple of days at christmas also with the family - have xmas lunch... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Sean D Thank you for taking the time to post a review following your recent stay with us. It was pleasing to read that you rated the hotel as a favourite in Brisbane. I did note your comments regarding the car parking charges. We do have packages available that include complimentary parking and perhaps that is something for you... More 

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Overnight stay - best sleep ever. The beds are so comfortable and the room is relaxing. Everything about this hotel exudes 5 star. Room - Ask for a room away from the lifts at the end of the hall. Cnr rooms have some lovely views. My only complaint about the room is the lady on checkin cut my key to... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Flints2014 Thank you for posting a review following your recent stay with us. I was delighted to read your comments and to learn that you enjoyed sleeping in our wonderful Sofitel MyBeds! I did note your comment regarding the incorrect cutting of your room key and apologize for any inconvenience caused by this. Thank you again and I look... More 

Edmonton, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there for one night. This hotel is just ok. Considering that you won't find a room there cheaper than 200$, there is not much included in this price. The main Pro this hotel has is its location. It is located literally on the central station. So if you need to get somewhere by train - consider you are already... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Alexi N Thank you for taking the time to post a review following your recent stay with us whilst visiting Australia. I appreciate your honest and constructive feedback and will discuss this with my team. Thank you again for your review and I hope to have the opportunity to welcome you back should you visit Brisbane again. Yours sincerely... More 

Brisbane
Contributor
20 reviews 20 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Sofitel chain never fails and this is a great example! The check-in staff were lovely and changed my beds from 2 doubles to a king and were so welcoming. The room was large and well laid out (nice quiet and dark room). The bathroom was fine ... a little tired and I'd have loved a deeper bathtub but it... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear krcBrisbane I appreciate you taking the time to post a review following your recent stay with us for a pampering night away! I am sure that our Kitchen brigade will be thrilled with your comments on their breakfast and I will also share your feedback with Stephanie and her team in the Day Spa. Thank you once again for... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotels location is great for Central Station as it is right above it. If you do not want to eat in the hotel you will have a bit of a walk if you don't want McDonalds which is in the station itself. The hotel and staff are great and the bedrooms are very comfortable and spacious. The reason this... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Marilyn W Thank you for posting a review following your recent stay with us. I was pleased to read that overall you enjoyed your stay with us although I did note your comments regarding your dinner experience and apologize for any inconvenience caused. I will certainly follow this up with my Executive Chef. Thank you once again for your... More 

Perth, Australia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in a club room level 26 with lounge access.Rooms are modern although the bathroom has the dreaded shower over the bath. Beds are very comfortable as always at Sofitel. Breakfast has a good variety of hot/cold foods including smoked salmon and usual bacon, eggs etc. Sliced fruits, yoghurts, and pastries are of high quality.Evening canapes also are varied with... More 

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear eurocruise. Thank you for posting a review following your stay at the Sofitel Brisbane Central. It is always a pleasure to receive feedback, both good and constructive and I will certainly discuss your comments with my team especially in regards to your feedback on your breakfast experience. Thank you again for sharing your experience, and we hope to welcome... More 

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