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Sofitel Brisbane Central

5.0 of 5 249 Turbot Street, Brisbane, Queensland 4000, Australia
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Sofitel Brisbane Central
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Sofitel Brisbane Central
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2,668 reviews from our community

Traveler rating
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386
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Townsville, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed here many times over the last two years and I cannot believe I have never reviewed this amazing five star luxury hotel ( I would have to call it a resort as well because it really does feel like an oasis of ease and luxury in the middle of a bustling city ) . From the moment... More 

Was this review helpful? Yes 2
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Angela6464 Thank you so much for the wonderful review you placed on Trip Advisor. It’s great to receive this feedback from one of our regular guests and I was delighted to read your comments on the service provided by Gillian and her team in the Club Lounge as well as Tegan and I also appreciate your kind words on... More 

Riverton NZ
Top Contributor
63 reviews 63 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We decided to book the Executive Club Level on our first stay and on our way home booked a superior room. We felt the superior rom was larger and more comfortable. We were not disppointed with the breakfast and evening drinks associated with the Club Level it was quiet and the view outstanding. However breakfast is more plentiful downstairs. Cannot... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear BethRivertonNZ. I was pleased to read the review you posted on Trip Advisor following your recent stay with us whilst visiting Brisbane. I am sure all of our staff will also be pleased to read your comments on their service. Thanks again for your review and I look forward to welcoming you back the next time you visit Brisbane.... More 

Brisbane, Queensland, Australia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't really write reviews as most experiences I have had traveling have been pleasant and the service satisfying, however after my recent stay at Sofitel Brisbane I had to express my disappointment. I am also compelled to write a letter to the head of Sofitel as well. My husband and I wanted to stay somewhere nice as we were... More 

Was this review helpful? Yes 5
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Miranda1K Thank you for taking the time to post a review on Trip Advisor following your recent stay with us. I was very disappointed to learn that you did not enjoy your stay with us and regret letting you down and can assure you that I have addressed the issues you have raised with the management team. The service... More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very decent- rooms are very good although shower curtain had mould. The Receptionist was embarrassed when I mentions this, which was a sign they are trying to ensure they maintain the 5 star reputation. The location of the hotel is excellent and the views even better.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear daveadler Thank you for the review that you posted on Trip Advisor following your recent stay with us. I was disappointed to read your comments regarding the mould on the shower curtain and apologize for this in service by our Housekeeping department; this is certainly not reflective of the high standards that the hotel prides itself on. Thank you... More 

Melbourne, Australia
Top Contributor
148 reviews 148 reviews
52 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located centrally just above the train station and in the heart of Brisbane. For those familiar with Brisbane is was in the past the home of the Brisbane Sheraton. We stayed for one night on the club level and while the room was the part of the disappointment the actual club is amazing! It is set on... More 

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Grant T I appreciate your honest and constructive feedback following your recent stay with us and it was pleasing to read that you enjoyed your Club Lounge experience both for evening drinks and also breakfast. I also did note your comments regarding the bathroom and apologize that it did not live up to your expectations. Thank you for your... More 

Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed a three day stay here in December. Initially on check in I was a little disappointed as the room did not seem 'superior' as I had been promised and paid for. However, the service was exceptional and the room was absolutely fine. The location is excellent. And the concierge could not have been more helpful. Will definitely stay again.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear happy_hc I was delighted to read the review you posted on Trip Advisor following your recent stay with us and to read your comments on the service of our staff. I am sure that James and his Concierge team will also be delighted with your feedback. Thank you once again and I look forward to welcoming you back again... More 

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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Luxury Hotel in Brisbane
#12 Business Hotel in Brisbane

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