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Sofitel Brisbane Central

#16 of 164 Hotels in Brisbane
Certificate of Excellence
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249 Turbot Street, Brisbane, Queensland 4000, Australia
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Sofitel Brisbane Central
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Sofitel Brisbane Central
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2,774 reviews from our community

Traveler rating
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    333
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    53
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393
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Canberra, Australia
Top Contributor
125 reviews 125 reviews
102 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here on a Saturday and Sunday night. It was my second experience with a Sofitel (after Melbourne) and I have to say that after these two experiences I am very impressed with this brand. My room was spacious and comfortable (although it seemed that every time I left it, the air conditioning was turned up to ultra-freeze level).... More 

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Adelaide, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As you go into the lobby the first thing you notice is the overpowering smell of perfume (not sure if this is piped in or what the deal is, but the longer you are in the lobby/bar the more nauseas it makes you feel - it is pleasant to begin with but quickly becomes very annoying). In contrast to this,... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Adelaide1911 Thank you for your review following your recent stay with us. I was disappointed to read that your stay did not live up to your expectations. Our Sofitel Signature Scent is very popular with many of our guests and we get many positive comments on it but I do understand that it may not be for everyone. I... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed for two nights in April and was very impressed. I had booked two rooms and had requested they be close or adjoining and even though I had checked in hours early, the rooms were adjoining (and had a great view of the city). I was in the middle of a two week trip and needed some laundry done.... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear mlrd3 I was delighted to read your comments following your recent stay with us and to learn that our staff looked after you so well. I am sure that they will all be thrilled to read your comments on their service. Thank you for taking the time to provide us with your feedback and I look forward to welcoming... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

The worst hotel that I stayed in during my entire stay in Australia. The rooms were old, with a musty smell. We had asked for a room with a nice view, they gave us the worst view possible directly to the lobby roof. The rooms have a tacky "modern" decoration consisting of green, purple and silver colors. The pictures on... More 

Was this review helpful? Yes 2
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Gabriela G Thank you for taking the time to provide us with your honest and constructive feedback following your recent stay. I was disappointed to read that you rated the hotel as the worst you had stayed in during your visit to Australia. Whilst we do always try and accommodate guests requests for rooms with certain views at times... More 

Hobart, Tasmania, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife & I recently stayed 6 nights in a Club Sofitel room. The room was extremely comfortable & had a nice view over Anzac Square. The only "negative" of the room was a shower-over-bath which, to me, was a bit old-fashioned & not always practical. Access to the Club Sofitel was a highlight & worth paying a bit extra... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Andrew Q I appreciate you taking the time to post a review following your recent 6 night stay with us and was delighted to read you enjoyed your Club Room overlooking Anzac Square. I did note your comments regarding your bathroom and can advise that we do have a number of rooms available with walk-in showers and these can... More 

Noosa, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have always liked the Soffitel Brisbane. I would get excited of the thought of going to stay there. In recent times things have not been so good. In particular the service these days. As an Accor Platinum member it seems that this level really does not mean anything with this group. I had two nights at the hotel. Both... More 

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Kotez Thank you for taking the time to post a review following your most recent stay with us. I was disappointed to read that you felt our service had dropped, especially in regards to your experiences in Cuvee Lounge during your stay. There is no excuse for the poor service you received and I apologize for this. Please also... More 

Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here in March for a business trip. On arrival, every reception desk had a staff member to ensure fast check in for all in-coming guests. The check in process was very quick, less than 2 minutes, despite me not doing the online check-in that was offered via email and via the Accor App. The room was well proportioned with... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear AustWorldTraveler Thank you for posting a review following your recent stay with us. I was delighted to see how highly you scored the hotel and to learn that you enjoyed your stay with us. I appreciate you taking the time to post a review and look forward to welcoming you back again soon. Yours sincerely Marcus Hanna General Manager More 

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was totally blown away by the opulence and french flair of the Sofitel Brisbane. As a regular international traveller and lover of High Teas, the High Tea in the Club Lounge at the Sofitel Brisbane can stand tall in this category!!! The selection of food was original, delicious and not stagnanted like most 5 star hotels. Thank you so very... More 

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Toje 7162 Thank you for your review following your recent visit to the hotel. I was delighted to read your comments and I am sure that Chef Didier and his brigade in the Pastry Kitchen will be thrilled to read your comments on their High Tea and also your birthday cake. Thank you once again. Yours sincerely Marcus Hanna... More 

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