We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Brisbane Central

5.0 of 5 249 Turbot Street, Brisbane, Queensland 4000, Australia
Hotel website
Hotel deals
Announcement
Sofitel Welcomes the AFC
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Sofitel Brisbane Central
Professional photos View all
Browse nearby
Sofitel Brisbane Central
Write a Review

2,663 reviews from our community

Traveler rating
    1,355
    842
    323
    92
    51
See reviews for
384
1,232
234
611
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (2663)
  • Mar-May only
    (617)
  • Jun-Aug only
    (624)
  • Sep-Nov only
    (659)
  • Dec-Feb only
    (763)
All months
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very decent- rooms are very good although shower curtain had mould. The Receptionist was embarrassed when I mentions this, which was a sign they are trying to ensure they maintain the 5 star reputation. The location of the hotel is excellent and the views even better.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear daveadler Thank you for the review that you posted on Trip Advisor following your recent stay with us. I was disappointed to read your comments regarding the mould on the shower curtain and apologize for this in service by our Housekeeping department; this is certainly not reflective of the high standards that the hotel prides itself on. Thank you... More 

Melbourne, Australia
Top Contributor
148 reviews 148 reviews
52 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is located centrally just above the train station and in the heart of Brisbane. For those familiar with Brisbane is was in the past the home of the Brisbane Sheraton. We stayed for one night on the club level and while the room was the part of the disappointment the actual club is amazing! It is set on... More 

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Grant T I appreciate your honest and constructive feedback following your recent stay with us and it was pleasing to read that you enjoyed your Club Lounge experience both for evening drinks and also breakfast. I also did note your comments regarding the bathroom and apologize that it did not live up to your expectations. Thank you for your... More 

Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed a three day stay here in December. Initially on check in I was a little disappointed as the room did not seem 'superior' as I had been promised and paid for. However, the service was exceptional and the room was absolutely fine. The location is excellent. And the concierge could not have been more helpful. Will definitely stay again.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear happy_hc I was delighted to read the review you posted on Trip Advisor following your recent stay with us and to read your comments on the service of our staff. I am sure that James and his Concierge team will also be delighted with your feedback. Thank you once again and I look forward to welcoming you back again... More 

Darwin, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Initially I was supposed to stay last month, but I had to change because of my daughters doctors appointment. When I arrived there was no record of me in their system even though I had a written confirmation. They did up grade me to a nicer room, but unfortunately there was only a king bed available & not 2 doubles... More 

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear TMC_13 I appreciate you taking the time to provide us with your constructive feedback following your recent stay with us and apologize that your reservation was not in the system when you arrived at t the hotel. I also did note your comments regarding your dining experience and will discuss with our Food & Beverage department. We do have... More 

Auckland Region, New Zealand
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

To preface this review, everything I am writing in this review was reported to the hotel either in person or on the telephone (with the exception of the cocktail which will come at the reviews end.) I was having a three day mini break with my daughter who starts her first job next week. We arrived at 9.30 and left... More 

Was this review helpful? Yes 2
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Marjorie R. Thank you taking the time to post a review on Trip Advisor and also the subsequent correspondence and feedback that I have had from you. I was very disappointed to learn that you did not enjoy your stay with us and regret letting you down. Please rest assured that I will follow up on your comments regarding... More 

Saint Kilda East, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Located on top of central station, in the cbd this is a terrific business hotel for visiting Brisbane.Impeccable service from staff, always helpful and attentive. Rooms are a little dated but facilities in foyer such as bars and gym high quality. Mini bar options pretty limited but good in room dining menu. Burger was a standout.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Luke D I appreciate you taking the time to provide us with your feedback and post a review on Trip Advisor. II appreciate your feedback on our staff and I am sure Chef Patrice will be delighted with your comments on the burger you ordered from In Room Dining. Thank you for your feedback and I look forward to... More 

Adelaide, South Australia, Australia
Top Contributor
64 reviews 64 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good location on top of Central station, but no train noise. Rooms very comfortable with a menu of pillows! Gym - small but good quality equipment to what I have seen elsewhere. Food-breakfast buffet is very high quality. Staff-cannot do enough to please you. If your rude and demanding don't stay here, the staff are too busy and nice... More 

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Greg S Thank you for taking the time to post a review on Trip Advisor following your recent stay with us. I was delighted to read your review especially about our staff and will share this feedback with our team. Thank you again. Yours sincerely Marcus Hanna General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Brisbane Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, getaroom.com, Despegar.com, Agoda, EasyToBook, Odigeo, ACCOR, TripOnline SA and Tingo so you can book your Sofitel Brisbane Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#8 Romantic Hotel in Brisbane
#12 Luxury Hotel in Brisbane
#13 Business Hotel in Brisbane

259 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (245)
Viewed
View from room (25)
Viewed
Pool/beach area (9)
Viewed
Bathroom (16)
Viewed
Room/suite (91)
Viewed
Hotel & grounds (23)
Viewed
Dining (14)
Viewed
0:16
Videos (3)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay