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Sofitel Brisbane Central

#16 of 165 Hotels in Brisbane
Certificate of Excellence
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249 Turbot Street, Brisbane, Queensland 4000, Australia
Best prices for: 1 room 1 guest
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Sofitel Brisbane Central
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Sofitel Brisbane Central
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2,802 reviews from our community

Traveler rating
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    893
    335
    94
    53
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397
1,300
240
646
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Checked in for a weekend break. We have an Accor card so used points to reduce the price of the room and got half price off the dinner. If we didn't have the card it would have been over priced but still a good break. The seafood buffet was very yummy, but the queue for breakfast was really long.

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Los Altos, California
Top Contributor
108 reviews 108 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We like this hotel for it`s name, location and great room. The only things that we found not so great was the dings in the bathroom sink, the really small bathroom (small for a luxury hotel) and paying for the Wifi. The staff at the front desk was wonderful from the lady checking us in, the young man at the... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Flower47Nevada I was delighted to read the review that you posted on Trip Advisor following your recent stay with us whilst visiting Brisbane. I did note your comments regarding the chips in the bathroom sink and apologize for this. Thank you once again and we look forward to welcoming you back the next time you visit Brisbane. Yours sincerely... More 

Buderim, Australia
Top Contributor
79 reviews 79 reviews
64 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel has a few things going for it - handy to central city, right at Central Railway station, fair size rooms even if a little tired, good restaurant. What isn't so good is the giant surprise you get when you find out that they charge $47 per day to park your car. The price isn't mentioned on the web... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Ozitravel Thank you for taking the time to post a review and provide us with your feedback following your recent stay with us. With regards to car park fees I am sorry you were not made aware of the charges prior to your arrival and I will take your comments on board. I will also ask our team to... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The staff on arrival and all through the visit were the usual high standard. Unfortunately the food served at both Thyme 2 and in the Club lounge was very disappointing. The restaurant, advertised as an interactive experience was far from that. Interaction with a chef pealing potatoes is not my idea of an experience. The food & beverage team would... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Steve M Thank you for taking the time to post a review following your recent stay with us. Whilst I was pleased to read your comments regarding the staff, I was disappointed with your comments on the food both in Club Lounge and Thyme restaurant and can also understand your disappointment in the interactive display in the kitchen. I... More 

Brisbane, Australia
Top Contributor
145 reviews 145 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had some work to do in my previous surburb including a haircut. Used to go to this place a lot before. Food is always fresh and service has always been good. Good portions too. It is situated in a corner and so when the weather is good they have some outside tables too. Place is always clean and tidy. They... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Frank 1958490907 Thank for posting a review following your recent visit to the hotel. I was pleased to read that you enjoyed your stay and look forward to welcoming you back again soon. Yours sincerely Marcus Hanna General Manager More 

Warwick, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stay here as much as we can. We are Accor Members and book through the members website. The Sofitel has the best Seafood Buffet Restaurant. The rooms are very nice with very comfortable beds and the staff here are all very friendly and helpful. The location is good with direct access to central station rail and... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear collinora Thank you for taking the time to post a review following your recent stay with us. I was delighted to read your comments and to learn that you and your wife enjoyed your stay with us. Thank you once again and I look forward to welcoming you back again soon. Yours sincerely Marcus Hanna General Manager More 

Gold Coast, Australia
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff was friendly and polite, not warm The room was Ok, but not the standard we expected, just those little things you take for granted were missing. But the real bad thing was the buffet, poor choice, dry sushi, salmon completely dry and I could make a list.... Service was not up to standard in a buffet, our plates... More 

Was this review helpful? Yes 5
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear 4mcb Thank you for providing us with your feedback following your recent stay with us. I was disappointed to read your comments on the quality of the food on the buffet and also the poor service during your dining experience and sincerely apologize for this lapse in service. I have addressed this with the departments concerned and do hope... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I chose to have the Al a cart the bread was stale only 1 butter very poor service. Very expensive, staff just looking after the buffet guest cheap alternative food very average typical buffet it all looks crap .

Was this review helpful? Yes 1
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Chrisb13359 Thank you for taking the time to post a review on Trip Advisor following your recent visit with us. I was disappointed to read your comments regarding your dining experience and to learn that the buffet did not look up to your expectations. I will certainly discuss with your feedback with our Food & Beverage team and thank... More 

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