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Sofitel Brisbane Central

#17 of 161 Hotels in Brisbane
Certificate of Excellence
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249 Turbot Street, Brisbane, Queensland 4000, Australia
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1 room 1 guest
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Sofitel Brisbane Central
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2,989 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
  • All months
    (2989)
  • Mar-May only
    (755)
  • Jun-Aug only
    (767)
  • Sep-Nov only
    (662)
  • Dec-Feb only
    (805)
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Murray Bridge, Australia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment I walked in the door of the hotel on Sunday night, I felt pampered. Nothing was too much bother. The staff made me feel as though I was a special guest. Had a lovely spacious room on the 23rd floor. I will certainly will visit this hotel again when I am next in Brisbane.

Was this review helpful? Yes
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived at 03:30 am staff were very friendly and professional. the room was amazing lots of little extra touches. comfy bed and amazing showers. Breakfast looked amazing but didn't get a chance to try as had to drive to gold coast.

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Carl J, Thank you for taking the time to review the hotel after your most recent stay at the Sofitel Brisbane Central. I am glad that you enjoyed your first night in Australia in our hotel. We look forward to hopefully getting the chance to welcome you back to hotel and to try our great breakfast options that we... More 

Sunshine Coast, Australia
5 of 5 stars Reviewed 2 days ago NEW

From check in to check out, the Sofitel truly provided a five star experience. Just last week I turned 18 and was in Brisbane last Saturday for a night out in the Valley with friends, meaning that my stay at the Sofitel was my first hotel experience as a "grown up". My request for three keycards was no trouble at... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Dakotacollins, Thank you for taking the time to review the hotel. We appreciate your kind feedback. I was pleased to read that my staff were attentive & helpful all times of the day and night. I will share your feedback with our team as I am sure that this will serve as an encouragement to all of our staff... More 

Rockhampton, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just spent 3 night at The Sofitel in Brisbane. Excellent first impression with great service from the moment we stepped out of the hire car. Our luggage was attended to. Very nice welcome. Our room was lovely and clean. The rooms have been freshly updated and have a modern feel. The bathroom was lovely and clean though bath and basins... More 

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Trish P, We very much appreciate you taking the time to review the hotel following your stay at the Sofitel Brisbane Central. It is always a pleasure to receive feedback, both good and constructive. I am disappointed to read that the quality of the breakfast was not up to the Sofitel standards, please accept my apologies for this. I... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

It was a lovely stay in a lovely hotel. Great location and facilities, courteous staff and excellent décor (cleanliness and style) throughout hotel. Price - I found it cheaper elsewhere which is annoying as booking directly through Accor website is supposed to mean it is always easiest and cheapest. I also never received a response from Accor to my challenge... More 

Review collected in partnership with Accorhotels.com

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear OzzieExplorers, Thank you for taking the time to review the hotel. Your feedback is much appreciated. I was disappointed to read that you did not feel Le Club was up to the 5 star Sofitel standards, please accept my apologies for that. Please rest assured that I will share your feedback with my team as I am sure that... More 

Yangan, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We just spent 2 lovely nights at this beautiful Hotel. From the moment we stepped out of our vehicle the staff made us feel special. We had lovely chocolates and biscuits left in our room wishing us a "Happy Anniversary" upon arrival and enjoyed the beautiful spacious room. Thyme restaurant offered us an amazing buffet for both breakfast and dinner.... More 

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Jackie M, Thank you for taking the time to review the hotel. I was delighted to read that you enjoyed your Anniversary stay. It was great to hear that may staff recognized your special time. I will most definitely pass your feedback on to my team. Thank you again for your kind review and I look forward to hopefully... More 

Brisbane, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A night in the city with my husband & Dad, dinner in Thyme restaurant followed by breaky buffet. Food always fantastic!! Rooms always exceptional!! It was very busy being a Saturday which added to the atmosphere. Service at the bar was a little slower than normal but overall it was a nice stay and of course we will return

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SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear BrookeMcQuilty, Thank you for taking the time to review our hotel. I was delighted to read that you enjoyed your stay and the lively atmosphere. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,... More 

Cairns, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Chose this hotel as we are members of Accor and Sofitel hotels in our experience are always good. The rating for the hotels location will depend on what you are doing and where you want to go. This is a bit out of the way for central shopping, especially if it's wet and it is an easy 20-30 mins stroll... More 

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Palmcove13, Thank you for much for taking the time to review the hotel after your recent stay. Both good and constructive feedback is always welcomed as it gives us the opportunity to improve as we strive to continuously develop the quality of our service and for this reason, I will pass your feedback on to my staff. In regards... More 

Sydney, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here on a Saturday night, so hotel quiet busy, but reception staff still very friendly and efficient. The room and bathroom was quiet nice as you would expect from a Sofitel. Breakfast the next morning was a rather large buffet very good as buffets go. As it was Sunday morning it was very very busy. You sometime got hidden... More 

Was this review helpful? Yes
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review

Dear Stephen D, Thank you for taking the time to review the hotel and I was pleased to read your enjoyed the hotel services and enjoyed your time in the restaurant. I am also glad you benefited from the hotels convenient location. I will share your feedback with our team as I am sure that this will serve as an... More 

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