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Royal On The Park

#20 of 163 Hotels in Brisbane
Certificate of Excellence
Hotel website
Corner Alice & Albert Streets, Brisbane, Queensland 4000, Australia
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School Holidays Escape
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Royal On The Park
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871 Reviews from our TripAdvisor Community

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Sarnia, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I hate to give hotels a perfect rating because I feel that there is always something that can be improved, no matter how slight. That being said, I really had to think about what I could say about Royal on the Park that could be improved. The staff is very friendly and helpful. Since we had never been to Brisbane... More 

Helpful?
Thank Matt M
Gold Coast, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I recently stayed at the Royal on the Park Hotel in Brisbane. Staff were lovely. Location fantastic, opposite the Botanical Gardens and within a easy walk to the CBD and Southbank. The buffet breakfast was great. Pool and spa were refreshing and my children were well received. Rooms were large and comfortable. I will most certainly stay there again.

Helpful?
Thank Anthony123M
Greg D, Manager at Royal On The Park, responded to this review

Dear Anthony123M, It’s great to read that you enjoyed our friendly service and breakfast offering as well as our location. Our Breakfast buffet is quite popular and provides a vast array of choices to kick start your day. We enjoy a location that provides easy access to so many of the offerings Brisbane has to share and it’s great to... More 

Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Being our 4th stay at the Royal on The Park, we were once again amazed at the service and hospitality of the staff at this hotel opposite the Botanic Gardens. The receptionist staff were very helpful! The rooms were clean and were furnished with high quality items, and had since been upgraded since our last stay. The room service was... More 

Helpful?
Thank ThefamilyTravelers1
Greg D, Manager at Royal On The Park, responded to this review

Dear Thefamily Travelers1, Thank you for staying with us again and for posting your review. We take pride in providing our guests with a high level of service, as well as great accommodation, food and beverages. Our location opposite the Botanic Gardens provides us with some great views over the gardens and surrounding city, also resulting in all of the... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great location in brisbane. Excellent customer service the staff are very friendly, helpful and willing to give a fine impression of the hotel and city!!! 100% recommend staying at royal on the park..

Review collected in partnership with statravel.com

Helpful?
Thank Michael K
Greg D, Manager at Royal On The Park, responded to this review

Dear Michael K, Thank you for staying with us at Royal on the Park. It is great to read that you enjoyed our location and the service from our team. We pride ourselves on providing exceptional service and your comments let us know we are doing a good job. Our rooms as spacious and well-appointed with minimal noise intrusion due... More 

Brisbane, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is looking very dated, it needs to be updated, even the lifts are the old type & very slow. Staff were not interested in being helpful, so that was disappointing. Restaurant is overpriced. The room we had didn't have a balcony & although the room had a desk chair it was hardly comfortable to sit in and relax, so... More 

Helpful?
Thank Michelle R
Greg D, Manager at Royal On The Park, responded to this review

Dear Michelle R, Thank you for taking the time to review your recent stay with us at Royal on the Park. The façade and décor of the hotel have been lovingly maintained over the Royal’s 47 year history and modern touches like complementary Wi-Fi and flat screen TVs have been integrated to ensure a comfortable stay. We offer a small... More 

Pisa, Italy
Level Contributor
148 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there for three nights. The location is great, just next to the park and the QUT. Other attractions are very close to it. The room is spacious, the bathroom needs improvements. We suggest the express breakfast, if you do not want a continental one: very cheap (10 AUSD) and tasty. The gym is small and some equipment was... More 

Helpful?
Thank fgrabbits
Greg D, Manager at Royal On The Park, responded to this review

Dear fgrabbits, It’s great to read that you enjoyed our friendly service and breakfast offering. Our Breakfast buffet is quite popular and provides a vast array of choices to kick start your day. Our location opposite the Botanic Gardens provides a great base for your travel needs. We are so close to the fine dining offerings at Eagle Street Pier,... More 

u.k
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Perfectly placed near to everything you need to see, parks,museums,shops and eateries everything close by, room was a good size with everything you need. Pool was a perfect size, felt very safe walking around late at night. Staff were super helpful and friendly. If im in brisbane again i'd have no problems staying here again.

Helpful?
1 Thank nammie
Greg D, Manager at Royal On The Park, responded to this review

Dear Nammie, Thank you for staying with us at Royal on the Park. It is great to read that you enjoyed our location and the service from our team. We pride ourselves on providing exceptional service and your comments let us know we are doing a good job. The hotel is also in a great location for exploring all that... More 

Heathfield
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a fairly typical luxury city hotel - clean, tidy, nice rooms but totally let down by the disinterested and unknowledgeable staff. For a place that prides itself on its business facilities, it was bizarre that one receptionist did not know if Wi-Fi was available, let alone the password. Fortunately another girl informed us but whilst we could receive... More 

Helpful?
Thank Paula N
Greg D, Manager at Royal On The Park, responded to this review

Dear Paula N, We appreciate you taking the time to review your recent stay with us. I’m glad to read that you enjoyed our clean and spacious rooms. I’m sorry that you felt the team member you spoke with didn’t provide you with the information you were seeking. You’re feedback will certainly be used to further our service delivery. Service... More 

Darwin, Australia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just come back from the hotel, we had a very pleasant stay. Location is excellent for Brisbane CBD, just across the botanical gardens. The room was with 2 large double bed (our queen size) and quite comfy too. Room was facing the city, pool and spa but not the river. Didn't matter much still a good view from 9th floor.... More 

Helpful?
Thank DIAMANTINA
Greg D, Manager at Royal On The Park, responded to this review

Dear Diamantina Thank you for your review of your recent stay at Royal on the Park. It’s great to read that you were able to take advantage of the great value for money that our Sun-Sational Summer package presents. Our Breakfast buffet is quite popular and provides a vast array of choices to kick start your day, including the fresh... More 

Brisbane, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

When we arrived to check in we were greeted by a female front desk staff blowing her nose and hiccuping... Got stuck in the lift for 20 minutes which fell one floor then to have staff standing outside the lift door unsympathetic. Considering the price and reputation this hotel has the staff did not apologise for their crappy lift nor... More 

Helpful?
Thank MKK1976
Questions? Get answers from hotel staff and past guests. Ask a question

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