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All 161 Brisbane hotels

Quay West Suites Brisbane

5.0 of 5 Hotel   |   132 Alice Street, Brisbane, Queensland 4000, Australia
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Ranked #26 of 161 Hotels in Brisbane
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 30, 2012
Alastair N Melbourne, Australia
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349 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Quay West Suites Brisbane
See the most recent reviews
Melbourne, Australia
Top Contributor
109 reviews 109 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed June 30, 2012

I stayed at Quay West many times in it's early days but had not done so for a few years prior to this visit. I was pleasantly surprised that it has kept up with the times. The apartment was roomy and well equipped. Staff were pleasant and the room service meal I ordered was good. It is a great location... More

Was this review helpful? Yes
Management response:

Dear Alastair N, Thank you for your recent review here on Trip Advisor – the team and I here at Quay West Suites Brisbane appreciate your positive comments on both our product and service. Be sure to contact myself on your next stay with us! Best regards, Christopher Stokoe Front Office Manager More

Canberra, Australia
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 16, 2012

Stayed here in early June 2012, just for one night. We booked a queen sized bedroom for $135 (+ booking fee) on a hotel booking website and ended up being upgraded to a three bedroom suite with living area, a kitchen a large balcony and two bathrooms! Parking is a little expensive ($30 per day), but we were able to... More

Was this review helpful? Yes
Management response:

Dear Dandy33, Thank you for taking the time to post on Trip Advisor your recent experience of Quay West Brisbane! The team and I are pleased to hear you had a great stay with us. Following the hotels refurbishment in September of 2011 which covered the majority of our guest suites, Lobby, Event suites and McMahons Restaurant the hotel is... More

Senior Contributor
43 reviews 43 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 16, 2012

Booked for 3nights & paid in advance via Discover Australia.We arrived too early & the room was not ready having sat on planes for 24 hours & it was 8am we left our cases & walked around the Botanical Gardens -beautiful & had coffee in the South Bank area. A call came to say room ready early for us 1pm.... More

Was this review helpful? Yes 2
Management response:

Dear ricochetsmum, Thank you for sharing your comments from your recent stay here at Quay West Suites Brisbane. I do recall our conversation on the afternoon of your arrival concerning the package inclusions offered to you by your booking agent. In light on you bringing the matter to our attention my team and I were able to clarify your reservation... More

Noosa, Australia
Top Contributor
154 reviews 154 reviews
131 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed June 14, 2012

I stayed at the Quay West for one night in May 2012. There are many of these hotel/apartment complexes in Brisbane now, and I've stayed at most over the years. They all offer a pretty similar package, with a bit more room than any of the hotels in the city and access to kitchen/laundry. The Quay West differentiates itself mostly... More

Was this review helpful? Yes 2
Management response:

Dear Ian_Pratt, Thank you for taking a moment to share your recent Quay West experience on Trip Advisor! I was pleased to hear that you had a wonderful stay with us and have shared your great feedback with a the wider hotel teams. I do thank you for your feedback concerning the various Internet packages offered here at Quay West.... More

New Plymouth, New Zealand
Contributor
18 reviews 18 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2012

The hotel requires a make over, our room was very sad and needed some TLC. I have tried since to contact Quay West to make our concerns known, as we usually very much enjoy our Quay West stay, but my messages are going unanswered. One great asset they do have is the staff. All the members of the team are... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear MrClayton, Thank you very much for appreciating the efforts of our team to consistently provide a warm, friendly approach to guest service - we have shared the feedback at our recent Associate meeting and their response was fantastic! I was however concerned that attempts made to contact the hotel to discuss your stay were unsuccessful and would be appreciative... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed June 11, 2012

I've stayed at this Mirvac complex twice in the last six months and have been very disappointed both times. I find the staff are generally very smug and not overly helpful considering the rates they expect their guests to pay. When I checked in for example with luggage for a family of four the only person able to assist was... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Simon M, It's always nice to receive commentary from a long-time guest who has experienced our property numerous times. Thank you for taking the time to provide some specific examples of areas how we could improve our overall guest experience and enhance what is, usually, considered a renowned level of service. With our apartments and restaurant having undergone a... More

Irvine, California
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 2, 2012

We stayed at the Quay West for 6 nights. When we arrived, the room was made up and waiting for us. We anticipated two rooms with queen beds but were given one queen room and the other had two twin beds. We asked for a change and were in our new room in 10 minutes. The rooms are attractive but... More

Was this review helpful? Yes 1
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review

Dear et0607, Thank you for your wonderful comments on Trip Advisor following your recent stay here at Quay West Suites Brisbane! I am glad you were able to make use of our amazing pool deck, it certainly is a little oasis in the middle of the city. I will also be sure to share your positive comments regarding our service... More

CAIRNS
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2012

My partner and I spent several days in an apartment at Quay West in May. We had a self-contained apartment on the 6th floor with a delightlful view of the Botanical Gardens. We found staff in all departments - front desk,porters, housekeeping and restaurant - were efficient, friendly and courteous. I had not driven in Brisbane for several years and... More

Was this review helpful? Yes 1
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review

Dear Roncairns, Thank you for taking the time to provide us with feedback following your recent stay here at Quay West Suites Brisbane! It is pleasing to see you enjoyed your stay with us and were able to make use of the hotels wonderful facilities. I will be sure to share your positive comments with the greater hotel teams. Quay... More

Brisbane, Australia
Top Contributor
119 reviews 119 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 27, 2012

Such a wonderful position, that close to the Gardens....makes the views from the rooms spectacular. Room was clean and well set up, but getting a bit dated now. The Bathroom was beautiful and luxurious. Staff were friendly and helpful. Bed was very comfy. The only downside, is a bit of traffic noise from the Freeway hums constantly.

Was this review helpful? Yes 2
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review

Dear Kazbahtoo, Thank you for taking the time to post on your most recent Quay West experience. I am so pleased to see that you had a great stay with us! Following our September 2011 refurbishment all our suites are looking fabulous. We look forward to welcoming you again do reach out to myself on your next stay with us.... More

Canberra Australia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 26, 2012

My husband and I have just returned home after a two night stay at the Quay West Suites in Brisbane. I booked through Wotif on a mystery deal and paid $395.95 for the two nights. This included the Wotif booking fee. It would appear that this was a good deal compared to the price being quoted on Quay West's own... More

Was this review helpful? Yes 1
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review

Hello Clare P, Thank you for taking the time to post your personal comments regarding your recent stay here at Quay West Brisbane! It is pleasing to read that you were able to enjoy all the facilities that the hotel has to offer. Our convenient location, lush outlook and well appointed suites do make for a great stay. I’ll be... More

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Additional Information about Quay West Suites Brisbane

Address: 132 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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