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All 161 Brisbane hotels

Quay West Suites Brisbane

5.0 of 5 Hotel   |   132 Alice Street, Brisbane, Queensland 4000, Australia
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81%
Ranked #26 of 161 hotels in Brisbane
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
colin r Hartlepool, United Kingdom
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324 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Hartlepool, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

With most hotels there is usually a negative even if small which can be counteracted by a positive attribute to give a balanced review. Here there were no negatives, One bedroom apartment with full kitchen and laundry room. In city centre close to shops, bars, restaurants and South Bank Lagoon with a balcony overlooking the Botanical gardens. Service from all... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is so beautiful! We pulled into the driveway and had our car valet parked (only $25, which is CHEAP parking in Brisbane), the reception was quick, efficient and friendly. The room was gorgeous and meticulous. A generous kitchen, the most fully stoked mini bar I've ever seen! The view from the balcony overlooked the botanical gardens which made... More

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Saint Paul, Minnesota
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was not just a suite but a complete apartment with laundry, kitchen, etc. A balcony overlooked the botanical gardens and the QUT campus. It was a comfortable and convenient place to stay. Given the side, it would have made more sense had I been traveling with the whole family. The hotel does not have wi-fi but only cords.

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Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is straight across the road from the very beautiful Botanic Gardens and just 5 mins walk to the Casino and just a few mins more to CBD. The only fault as far as I am concerned was the parking fees were a bit high costing a extra $35 a night. But in all a top Hotel.

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mark P, Thank you for your kind words following your stay. We are pleased that you were able to take advantage of our unique location overlooking the Botanic Gardens and a short walk from all that Brisbane has to offer. We look forward to seeing you again soon. Regards Mat - Hotel Manager More

Bundaberg
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed a weekend at Quay West overlooking the Botanic Gardens in Brisbane. Great value for fully equipped small apartment, with full hotel services available. Walking distance to city, Southbank and Eagle St. Pier.

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Caloundra, Australia
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this hotel for one night, via the mystery hotel on wotif. It represented great value. Our room was lovely, a roomy one bedroom apartment, with large bathroom with bath, separate lounge, large quality TV's in both the bedroom and the lounge, full laundry and kitchen with a well stocked mini bar. There were beautiful views over the botanical... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Brisbane, Australia
1 review
4 of 5 stars Reviewed July 17, 2014

Our second stay at Quay West. Rooms are good size and well appointed and big plus was the extremely comfortable bed. Room service and restaurant have a good selection of nice dishes at reasonable prices. The hotel is well positioned near to all city center venues yet has nice views to the botanic gardens and river. The staff were polite,... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear John W, It is always a pleasure to receive such positive feedback from a return guest - thank you for taking the time to share the highlights of your stay with the online community. We look forward to seeing you for a third time soon. Regards Mat - Hotel Manager More

Sunshine Coast, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2014

This was our second visit to this enticing hotel. The staff in all areas are very accommodating to ensure one has a most enjoyable stay. The rooms are large and comfortable. Pleasant and homely atmosphere.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear 245particular, One of the greatest compliments a guest can make is to return, and we are sincerely grateful for your recognition of our homely atmosphere. We certainly value the input of frequent guests and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 27, 2014

Shower either cold or hot water. Room was not cleaned at 4pm after returned from a long day of meetings!!!! Very disappointed. Would never stay nor recommend this hotel to anyone. This Hotel MUST be related.

Was this review helpful? Yes 2
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Sam, Thank you for choosing Quay West on your recent Brisbane visit. | regret that several issues occurred which impacted your time away away and am sorry that these contributed to a 'really bad' experience. I am confident that these isolated issues will be resolved with the attention of my team. Thank you for your valuable feedback. Sincerely, Mat... More

Muswellbrook, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

We booked this site as a mystery on wotif. It was a pleasant surprise all round handy position opposite botanic gardens, staff were friendly and service excellent on arrival. Although decor is a little dated rooms were spacious and well equipped. We enjoyed the view from the large balcony.Although we had already made other arrangements for breakfast the one on... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Tania, We are most appreciative of your kind review and are delighted that we were able to provide a comfortable, enjoyable experience. I will be sure to pass on your comments to our front-of-house team in recognition of their excellent service also. Sincerely, Mat - Hotel Manager More

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Additional Information about Quay West Suites Brisbane

Address: 132 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quay West Suites Brisbane 5*
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Brisbane #22 Family Hotel in Brisbane #23 Luxury Hotel in Brisbane #38 Business Hotel in Brisbane
Hotel Class
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
Number of rooms
51

Questions & Answers

Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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