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All 161 Brisbane hotels

Quay West Suites Brisbane

5.0 of 5 Hotel   |   132 Alice Street, Brisbane, Queensland 4000, Australia
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81%
Ranked #24 of 161 hotels in Brisbane
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Ally R Noosa, Australia
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326 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Noosa, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We felt very welcomed on arrival and the service at check in was exceptional, as was the service to the end of our stay. The room was well appointed and spacious and had everything we needed. The hotel had a really nice feel and we enjoyed the open and peaceful view over the Botanical Gardens. If anything could be improved,... More

Was this review helpful? Yes 1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Ally, Thank you for your kind words, particularly those highlighting the 'feel' of our hotel. We have a continued focus on bringing a unique warmth to our hotel which utilises our unique apartment product to create a home-like atmosphere throughout the entire property. I will be sure to share your praise of our service culture with the team also.... More

Brisbane
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My recent stay at Quat West felt like going home, well appointed apartment with full kitchen, great size, comfortable bed and well appointed bathroom, the staff were courteous and event when my internet didn't work someone came up to fix it immediately and put me in touch with the internet provider to fully rectify the issue. Also a great hotel... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear BoutiqueVoyage, We sincerely appreciate you taking the time to share your Quay West experience, specifically highlighting the warmth you enjoyed. Our team have worked tirelessly to create a special home for guests and residents alike and we greatly value your recommendation. Thank you for being a part of the Quay West tradition - we look forward to having the... More

Hartlepool, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

With most hotels there is usually a negative even if small which can be counteracted by a positive attribute to give a balanced review. Here there were no negatives, One bedroom apartment with full kitchen and laundry room. In city centre close to shops, bars, restaurants and South Bank Lagoon with a balcony overlooking the Botanical gardens. Service from all... More

Was this review helpful? Yes 1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Colin, It is such a high compliment that we were able to provide a faultless experience on your recent stay. We continually aim to impress each and every guest through our unique warm service and it is comforting to know that this, combined with your wonderful apartments, exceeded your expectations. Thank you for being a part of the Quay... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is so beautiful! We pulled into the driveway and had our car valet parked (only $25, which is CHEAP parking in Brisbane), the reception was quick, efficient and friendly. The room was gorgeous and meticulous. A generous kitchen, the most fully stoked mini bar I've ever seen! The view from the balcony overlooked the botanical gardens which made... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Lovemcb007, We are very proud of the small details we have focussed on providing to our guests, such as a reduced car parking rate and unique (healthy!) minibar options - it is genuinely appreciated when these small touches make an impact on our guests' stay. We hope you were able to enjoy the hand-made ice creams in the freezer... More

Saint Paul, Minnesota
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was not just a suite but a complete apartment with laundry, kitchen, etc. A balcony overlooked the botanical gardens and the QUT campus. It was a comfortable and convenient place to stay. Given the side, it would have made more sense had I been traveling with the whole family. The hotel does not have wi-fi but only cords.

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Thaddeus, Warm greetings from Brisbane, Australia! We thank you for taking the time to share your Quay West experience and trust you made it home safe & sound. We are delighted you enjoyed the unique apartment space we are able to provide and hope you are able to take advantage of this with your family on your next visit.... More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is straight across the road from the very beautiful Botanic Gardens and just 5 mins walk to the Casino and just a few mins more to CBD. The only fault as far as I am concerned was the parking fees were a bit high costing a extra $35 a night. But in all a top Hotel.

Was this review helpful? Yes 1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mark P, Thank you for your kind words following your stay. We are pleased that you were able to take advantage of our unique location overlooking the Botanic Gardens and a short walk from all that Brisbane has to offer. We look forward to seeing you again soon. Regards Mat - Hotel Manager More

Bundaberg
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed a weekend at Quay West overlooking the Botanic Gardens in Brisbane. Great value for fully equipped small apartment, with full hotel services available. Walking distance to city, Southbank and Eagle St. Pier.

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Caloundra, Australia
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 20, 2014

We booked this hotel for one night, via the mystery hotel on wotif. It represented great value. Our room was lovely, a roomy one bedroom apartment, with large bathroom with bath, separate lounge, large quality TV's in both the bedroom and the lounge, full laundry and kitchen with a well stocked mini bar. There were beautiful views over the botanical... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Brisbane, Australia
1 review
4 of 5 stars Reviewed July 17, 2014

Our second stay at Quay West. Rooms are good size and well appointed and big plus was the extremely comfortable bed. Room service and restaurant have a good selection of nice dishes at reasonable prices. The hotel is well positioned near to all city center venues yet has nice views to the botanic gardens and river. The staff were polite,... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear John W, It is always a pleasure to receive such positive feedback from a return guest - thank you for taking the time to share the highlights of your stay with the online community. We look forward to seeing you for a third time soon. Regards Mat - Hotel Manager More

Sunshine Coast, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2014

This was our second visit to this enticing hotel. The staff in all areas are very accommodating to ensure one has a most enjoyable stay. The rooms are large and comfortable. Pleasant and homely atmosphere.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear 245particular, One of the greatest compliments a guest can make is to return, and we are sincerely grateful for your recognition of our homely atmosphere. We certainly value the input of frequent guests and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager More

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Additional Information about Quay West Suites Brisbane

Address: 132 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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Hotel Style
#15 Romantic Hotel in Brisbane #19 Family Hotel in Brisbane #22 Luxury Hotel in Brisbane #33 Business Hotel in Brisbane
Hotel Class
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
Number of rooms
51

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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