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All 161 Brisbane hotels

Quay West Suites Brisbane

5.0 of 5 Hotel   |   132 Alice Street, Brisbane, Queensland 4000, Australia
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81%
Ranked #26 of 161 hotels in Brisbane
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Cora Z Bundaberg
  • Reviews (322)
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322 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Bundaberg
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a weekend at Quay West overlooking the Botanic Gardens in Brisbane. Great value for fully equipped small apartment, with full hotel services available. Walking distance to city, Southbank and Eagle St. Pier.

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Caloundra, Australia
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel for one night, via the mystery hotel on wotif. It represented great value. Our room was lovely, a roomy one bedroom apartment, with large bathroom with bath, separate lounge, large quality TV's in both the bedroom and the lounge, full laundry and kitchen with a well stocked mini bar. There were beautiful views over the botanical... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Our second stay at Quay West. Rooms are good size and well appointed and big plus was the extremely comfortable bed. Room service and restaurant have a good selection of nice dishes at reasonable prices. The hotel is well positioned near to all city center venues yet has nice views to the botanic gardens and river. The staff were polite,... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear John W, It is always a pleasure to receive such positive feedback from a return guest - thank you for taking the time to share the highlights of your stay with the online community. We look forward to seeing you for a third time soon. Regards Mat - Hotel Manager More

Sunshine Coast, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit to this enticing hotel. The staff in all areas are very accommodating to ensure one has a most enjoyable stay. The rooms are large and comfortable. Pleasant and homely atmosphere.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear 245particular, One of the greatest compliments a guest can make is to return, and we are sincerely grateful for your recognition of our homely atmosphere. We certainly value the input of frequent guests and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Shower either cold or hot water. Room was not cleaned at 4pm after returned from a long day of meetings!!!! Very disappointed. Would never stay nor recommend this hotel to anyone. This Hotel MUST be related.

Was this review helpful? Yes 2
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Sam, Thank you for choosing Quay West on your recent Brisbane visit. | regret that several issues occurred which impacted your time away away and am sorry that these contributed to a 'really bad' experience. I am confident that these isolated issues will be resolved with the attention of my team. Thank you for your valuable feedback. Sincerely, Mat... More

Muswellbrook, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this site as a mystery on wotif. It was a pleasant surprise all round handy position opposite botanic gardens, staff were friendly and service excellent on arrival. Although decor is a little dated rooms were spacious and well equipped. We enjoyed the view from the large balcony.Although we had already made other arrangements for breakfast the one on... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Tania, We are most appreciative of your kind review and are delighted that we were able to provide a comfortable, enjoyable experience. I will be sure to pass on your comments to our front-of-house team in recognition of their excellent service also. Sincerely, Mat - Hotel Manager More

Singapore, Singapore
Top Contributor
145 reviews 145 reviews
140 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed June 21, 2014

Located in a quieter area near to the botanic gardens, it provides very spacious suites perfect for family vacations at reasonable rates. Rooms are surrounded by large windows and balconies, offering a good view of the waterfront and bedrooms are perfect for watching the sunrise in bed. Hotel lobby gives a cosy and welcoming feel while the restaurant serves very... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Y880, We are delighted you were able to make the most of our great location and comfortably-appointed suites while you were with us. Being a boutique apartment hotel brings a warmth and charm usually only felt in a 'home' and we are most grateful that you appreciated these warm touches as well. Regards Mat - Hotel Manager More

Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 19, 2014

Location: Fantastic with great views of the river and Botanic Gardens, you pay for that and that alone, it seems. Easy walk to Queen St etc Rooms: Very average with old decor and fittings, but clean Service: Some staff were good to talk to, some had a shocking attitude and the main reason I'm even writing this review. I had... More

Was this review helpful? Yes 2
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mush5273, We are most disappointed that your experience did not meet the high benchmark Quay West has become renowned for over the past 15 years and apologise if this impacted your time away. Specifically our warm, attentive service appears to have been lacking during your visit and for this we are sorry. I also acknowledge your comments regarding our... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 14, 2014

We have now stayed here on two occasions. The location is fantastic, the staff are friendly and the apartment style rooms re comfortable and large. For people such as ourselves who spend a lot of time away from home, it is great to be able to stay here and enjoy the comforts of home.

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear OnTheRoadAgain3500, It is always fantastic to hear from repeat guests who are in a unique position to be able to assess the ongoing warmth of our service and value of our accommodation. I am delighted that my team continue to hit the mark in these areas and thank you for recognising these strengths. We look forward to being able... More

Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 12, 2014

Stayed recently for 3 nights in a 1 bedroom premium apartment with my wife.The apartments make a comfortable city stay with fantastic views of the botanical gardens and river.Check in at midnight was easy as was check out.Apartment had good kitchen and laundry facilities.Hotel is located near parliament house , botanical gardens , the river and the CBD.Lots of shops... More

Was this review helpful? Yes
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear James F, We sincerely thank you for choosing to stay with us recently, and for sharing your feedback with the online community. We are pleased to note the positive experience you enjoyed however acknowledge that personal preference can often impact bed comfort. We hope you were able to enjoy a good night's sleep despite this. We look forward to... More

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Additional Information about Quay West Suites Brisbane

Address: 132 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quay West Suites Brisbane 5*
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Romantic Hotel in Brisbane #22 Family Hotel in Brisbane #23 Luxury Hotel in Brisbane #39 Business Hotel in Brisbane
Hotel Class
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
Number of rooms
51

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