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All 163 Brisbane hotels

Quay West Suites Brisbane

5.0 of 5 Hotel   |   132 Alice Street, Brisbane, Queensland 4000, Australia
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Ranked #19 of 163 hotels in Brisbane
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
John F Melbourne, Australia
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295 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Melbourne, Australia
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed the weekend and really liked this hotel, well located and the staff were very nice and gave us some good tips. We were running late for a wedding and they saved our bacon, the next morning we appreciated how quiet this hotel was.

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Senior Contributor
33 reviews 33 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The 2 of us had a 1 bedroom apartment on the 11th floor overlooking the Botanical Gardens, and didn't want to leave! Loved everything about our stay......the view and lovely long sized deck to enjoy it from. Bedroom is a reasonable size with good cupboard storage & TV a plus. A separate laundry that was perfect! Bathroom sufficient, some may... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear DonnaH, We are so pleased that we were able to turn a traditional hotel stay into a comfortable and relaxing 'home away from home' for your extended stay. Our unique apartment product certainly provides ample space to make yourself at home no matter the length of stay and it is equally pleasing to learn that my team continue to... More

Hobart, Australia
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed in a one bedroom garden apartment for 3 nights. I can only have positives for the apartment and the very helpful staff. Great location and would recommend it for business users or families. Maybe a couple more pans may have been good, but that is not a complaint more of a recommendation for the hotel. Overall a 5 star... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear robbo131313, Thank you for your kind words following your recent visit, it is wonderful to learn that we not only provided a comfortable stay but also friendly service. The recommendation you make regarding additional cooking equipment is already in place through our housekeeping team however I ensure this is more clearly communicated. Thank you again for your valuable feedback.... More

Perth, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

#1 Unfortunately for me, somehow they managed to overbook the hotel and I recieved a phone call shortly before my departure to inform me that my booking was changed to their sister hotel in the city. #2 I was told that my new booking information would be emailed to me but after landing in Brisbane I still hadn't recieved any... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear WA, We understand that selecting a hotel is a very personal decision and sincerely apologise that alternate arrangements were made for your Brisbane visit. Whilst it is rare that we are faced with the need to relocate a valued guest I can assure you that every attempt would have been made to avoid this situation however it appears that... More

4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Great room , nice location ,but I was absolutely floored by the charges for an overseas call which they billed us for. Do not use the phones in this hotel ,both local and long distance charges were astronomical .

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Zeus, Whilst we are naturally pleased that you enjoyed both the apartment and hotel location, we are extremely sorry that your experience was impacted by a billing issue. Whilst our local calls are a fixed charge, international calls are charged on a 'per minute' basis and I believe my team have already removed this charge from your invoice following... More

Top Contributor
125 reviews 125 reviews
67 hotel reviews
357 helpful votes 357 helpful votes
4 of 5 stars Reviewed March 15, 2014 via mobile

This was a great hotel/apartment close to the Botanic Gardens. The Reception area was lovely and the staff there were friendly and helpful. The apartment was very nice indeed. It had a nicely furnished bedroom with a comfortable bed. The bathroom was very nice with lovely decor. The shower door does not close properly though so water does seep out... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Hevsy, I very much appreciate your comments regarding your stay at Quay West Suites Brisbane. It is always a pleasure to receive positive feedback particularly relating to the hotel design, decor and service as well as the breakfast our restaurant serves. We are in the process of configuring wi-fi access in all Premium River View apartments (an upgraded room... More

Ogden, Utah
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2014

The highs: great location-close to both free city loop bus stop & regular bus stop across from botanical gardens excellent staff-props to Cameron for helping us make reservations for tours very nice decor throughout pool- it rocks, a bit small but classy and stays in the sun til late afternoon rooms-incredible balcony that has access from living area & the... More

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Warm greetings from Brisbane, Australia! Thank you for your balanced review of Quay West Brisbane - I will be sure to pass on your praise to Cameron and his team for their warm service. Our unique recreation facilities are a property highlight which I am pleased you were able to enjoy, though I do note your comments regarding a mis-hap... More

New Plymouth, New Zealand
1 review
5 of 5 stars Reviewed March 13, 2014

Quay West is well located to both the city centre, South Bank and West End. It has stunning views, warm and welcoming staff and it helped make our time away a breeze. Great to be able to do washing. Loved the pool. Wonderful sleep. Great choice!

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Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Susan G, One of the highest compliments a guest can extend is the reassurance that they will return to the hotel - thank you! We are thrilled that we were able to provide an enjoyable, relaxing stay and look forward to seeing you next time! Regards Mat Finch Hotel Manager More

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Additional Information about Quay West Suites Brisbane

Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Suites Brisbane Hotel
Quay West Hotel Brisbane
Quay West Brisbane
Address: 132 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Brisbane
#14 Family Hotel in Brisbane
#18 Luxury Hotel in Brisbane
#21 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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