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Novotel Brisbane

#36 of 165 Hotels in Brisbane
Certificate of Excellence
Hotel website
200 Creek Street, Brisbane, Queensland 4000, Australia
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Novotel Brisbane
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Novotel Brisbane
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1,981 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockhampton, Australia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After a connecting Qantas flight being Canceled the airline put us up at the Novotel Brisbane for a night so a bit of an un-expected stay but what a good stay it was. reception staff were perfect with only 1 hours notice of the booking the staff had our room ready as soon as we arrived at the hotel from... More 

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Melbourne, Australia
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is very nice and comfortable it is in after location a minute walk to Central Station a 5-8 minute walk to the Mall , food is lovely the staff are friendly. My only concern if you want to get out and walk it is on a pretty steep slope and walking up their isn't the best . But... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is a short walk to the centre of Brisbane CBD - mall etc. the room was spotless and had plenty of everything. The bed was really comfortable and I had an excellent rest for a big drive the next day. The staff were incredibly friendly and helpful and the in-room breakfast was well-priced compared with competing hotels. I... More 

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1 review
2 of 5 stars Reviewed 1 week ago

Disappointing stay - decline across the board from when we last visited. Waiting 10 minutes for a lift on the higher floors is ridiculous. When they did arrive - it was a game of sardines. Only two towels supplied for a 4 person occupancy room. Breakfast service over subscribed in comparison with occupancy. Had to wait 10-15 minutes to be... More 

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Kristian_Lindhe, General Manager at Novotel Brisbane, responded to this review

Jason, I am very disappointed to hear of the experience you encountered, however assure you this is not the standard level of service at Novotel Brisbane. One of our lifts is currently undergoing refurbishment causing longer than expected wait times. I am sorry for the inconvenience this has caused however happy to advise the works will soon be completed. Our... More 

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