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Novotel Brisbane

#35 of 164 Hotels in Brisbane
Certificate of Excellence
Hotel website
200 Creek Street, Brisbane, Queensland 4000, Australia
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Novotel Brisbane
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Novotel Brisbane
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1,962 reviews from our community

Traveler rating
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    231
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    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (1962)
  • Mar-May only
    (475)
  • Jun-Aug only
    (467)
  • Sep-Nov only
    (447)
  • Dec-Feb only
    (573)
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melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Although the Hotel is big and perhaps a little concrete bland in its design the amenities and service were excellent. I was particularly impressed with just a $5 surcharge to valet park the car, the fact they would have it ready for me even before I arrived to pick it up ( by telling them a time I would need... More 

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Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Thank you Matthew for your great review following your recent stay at the Novotel Brisbane. I’m pleased our concierge team exceeded your expectations with superb customer service. Our team recognizes that our guests are busy and the need for prompt & efficient service is always appreciated. Matthew thank you again for your review, we hope to see you soon! Kind... More 

2 reviews
1 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Novotel twice in 2014 and are just booking for our third visit. It is an excellent location, we caught the train from Brisbane airport the first visit and it was only a short walk from the station even with our luggage. An easy walk down to Queen Street Mall and Eagle Pier although all uphill... More 

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Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear Carole We appreciate your lovely review of your most recent stay with us and pleased you keep coming back. We are fortunate to be located both central to the city centre and across from the train station providing easy access for getting around Brisbane. I was disappointed to read that that your stay was marred by the cost of... More 

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I paid $37 for an upgraded room which was worth it as parking was included in the upgrade which I otherwise would have had to pay $25 for. Staff is friendly and helpful - prioity check-in counter for Accor members is a bonus! The room is nice, the bed is good. The bathroom taps drip a bit when you switch... More 

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Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear Toerista We appreciate your comprehensive review following your recent stay with us. I’m pleased you found your upgraded room great value, comfortable & modern and have noted your room to ensure our maintenance team look at your tap. I will be very happy to forward your feedback to our Chef with regards to your ‘amazing’ dinner along with your... More 

Sydney
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I purchased 2 Travelzoo vouchers and stayed 2 nights. It was great value for money with an upgrade to a Premier Room, a bottle of wine, parking and late checkout at 2pm included. The room was spacious with 2 double beds, a desk, sofa, free wifi and a Nespresso machine. The bathroom is big, the only fault was the shower... More 

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Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear Jenny We appreciate you taking the time to post such a lovely review of your recent experience at our Hotel. I’m happy to read that you found the added amenities including complimentary Wi-Fi in our Premier Rooms to be of great value for money and take on board that our shower over the bath is not for everyone. We... More 

Toowoomba, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I found the novotel to be very impressive. Service was wonderful on the front desk and the food for the conference was very good. I was a little bit disappointed fruit platters werent provided for morning tea and afternoon tea just for those that don't have cake and coffee. I also didn't like that they would close the bar early... More 

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Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear Jessica We appreciate your comments following your recent stay with us for your conference event. I’m pleased you thought our hotel was impressive and will be happy share your kind words with our front line staff. Our Chef offers a variety of catering options for our tea breaks. In your case the conference organiser would have selected the respective... More 

Perth
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed one night in a double bed room. It was a very spacious modern room, with desk, small table, chairs, and a sofa and still plenty of space to walk around even with the luggage.There is an ironing board in the clothes robe, a decent size toilet with all the required amenities, even a rubber mat, the usual bar fridge... More 

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear YesLife8 Thank you for your wonderful review. I was thrilled to read of your experience whilst staying with us and will be very pleased to share your positive feedback with our team. I’m happy that you found our modern hotel rooms comfortable and enjoyed your room service meal. We look forward to welcoming you back again soon! Kind regards... More 

Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Very accomodating to your dietry needs But can not cope with large numbers At the breakfast it is hard to get clean table nor staff accomodate you or take you to table , you just have to find yourself clean table!!! False alarm nfiday day night disturb all guests without even next day letter of apology !!!

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this review

Dear Ashraf’s We appreciate you offering your comments whilst staying with us. Please accept my apologise for the poor level of service you received in the restaurant. Although our Hotel is generally very busy it is no excuse and I can assure you that this is not typical of the high standard offered in our restaurant. I have therefore shared... More 

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