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All 161 Brisbane hotels

Metro Hotel Tower Mill On Wickham Terrace

3.5 of 5 Hotel   |   239 Wickham Terrace, Brisbane, Queensland 4000, Australia
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Ranked #104 of 161 hotels in Brisbane
A recent review
3 of 5 stars reviewed 2 days ago
Jennifer W Coolum Beach, Australia
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157 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Coolum Beach, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

Room was clean and as described. Falls down on customer service. Free wifi not discussed on check in but later referred to as "help yourself" regarding information available at desk. Also no information I could find on the website related to paid parking but we were advised on check in that it is "in the fine print". The hotel claims... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

HI Jennifer, thanks for your feedback, some good practical points raised there. Especially in regard to our relationship with the Pub. Regarding their licensing my understanding is that they can sell 'takeaways' for guests to take back to their room but prior to your comment I was unaware of an issue with Room Service, so thank you for that, i... More

Narre Warren, Australia
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

An acceptable budget hotel that is close to Brisbane City, the railway station and a variety of cafes and restaurants. The room was basic but clean, had a balcony with table/chairs and a wonderful view of the city. Excellent free wifi was provided as was a desk to work on. The staff were friendly and courteous and parking was available... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

Thanks for your review of your stay with us, the comments you make pretty much hit the nail on the head for our aims for Metro Hotel Tower Mill as a 3.5 star hotel offering in its location. Your simple and direct style of review also refelcts our own service culture, which we try to keep open, honest and accessible... More

Melbourne, Australia
1 review
2 of 5 stars Reviewed 6 days ago NEW

It's cheap a little nasty and not ideally positioned, have had the pleasure of being here 3 times the past 6 weeks, (it's next to the hospital my dearly beloved is being housed) Lift doesn't work? Been assured each stay that it's only temporary and the 'Service lift' is fully operational, it is fully operational which means you might get... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

Hi Brad, Thanks for your feedback on your stay. It has been a challenging time for Tower Mill as it works through its infrastructure upgrades and we appreciate the impact this has had on our clients and priced our accomodation accordingly. In that regard though we must be doing something right to still be able to create valued return guests,... More

Sunshine Coast, Australia
2 reviews
3 of 5 stars Reviewed 1 week ago

Booked one night as needed day procedure in nearby hospital and this was convenient. Reception staff friendly. Room average but clean. Bed very comfortable, slept well. Shower weird as taps outside of shower. Meal was ok but no pleasant area to sit to enjoy a meal unless you wanted to be involved in the bar atmosphere with tv screens and... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

Thanks for your feedback on your stay. To quickly address one minor point; i would stress that the pub operation is entirely independently owned and operated from the Hotel side of things - though we certainly aim to work together. Tower Mill has embarked uopn a path of upgrades and improvements throughout the building to raise the overall standard of... More

Woodleighton, Queensland, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

Absolutely disgusted at last stay there. Room had what looked strongly like blood on the wall near the queen bed and blood in the bathroom. There were trays of dirty plates and uneaten food left outside doors for hours on end in the hallways. No where to put kettle to boil other than on the floor where it could reach... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

It is always hugely disappointing to encounter such feedback, clearly your stay did not meet your expectations in any manner. Our staff, from housekeeping to reservations, put alot of effort into their work, our goal is 'to make every guest a return guest' - so we clearly failed in this instance. However the notion that the room was blood stained... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked for one night stay, probably would have been better off sleeping in the car. - Got to the hotel and the night lock was on the front door. I pressed the night button for 10 minutes and only managed to make my way inside once another person staying at the hotel opened the door and let me in. -... More

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towermill, General Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

HI Kelli. Ouch! It certainly is diappointing to hear for your experience with us. A number of factors clearyl combined to make for a poor stay. Unfortunately many of your issues were entirely addressable, given the opportunity and notification,but that is obviously of little consolation when you are only in for 1 night on a late arrival and simply want... More

Bargara
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2014

Having to see a doctor at the private hospital this hotel was close by. But it is what it is, it's basic accommodation that serves the purpose. I will say though the taps for the shower, in our room, were on the outside of the screen, strange. Had dinner and I enjoyed my meal, bed was comfy, the main lift... More

Was this review helpful? Yes
towermill, Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

Thank for your feedback on your stay with us. May I extend my sincere apologies for the issues you experienced with the lifts during your stay. Obviously they are neither planned for nor avoidable. We made the decision to shut them down for some preventative maintenance work on the advice of our contractor, rather than risk someone becoming stranded in... More

Cairns, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 22, 2014

Good things first. If you need to go to Brisbane Private Hospital or see a medical specialist in Wickham Terrace then you really need to stay here. It is by far the most convenient hotel, next to the hospital and only 5 mins walk to many medical rooms. See it as a necessary but practical choice. Now the downside. Service... More

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towermill, Manager at Metro Hotel Tower Mill On Wickham Terrace, responded to this review

Thanks for taking the time to give your feedback on your stay with us. I would prehaps argue that taxes are a necessary evil, while your experience of our hotel was more an frustrating inconvienence. And frustrating it undoubtedly was. It takes a number of number of small details to make a good stay, and once any one of those... More

Coffs Coast
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 16, 2014

Having wanting accommodation close to Brisbane Private Hospital I couldn't have got any closer. Position was perfect right next to hospital. We stayed in a family room giving us enough room to move around. It is only a three star rating so really you get what you pay for. Good Points- Close to Private hospital. Pub downstairs has great food.... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 19, 2014

This Hotel is different shape to most. A circular building and slightly different rooms. Small bathroom and only a shower. Close to the City of Brisbane and Central Railway Station. I like the economy and good food here. A pub down stairs has a good breakfast, lunch & dinner available with well priced drinks. No mini bar but nibbles and... More

Was this review helpful? Yes 1
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Additional Information about Metro Hotel Tower Mill On Wickham Terrace

Address: 239 Wickham Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Metro Hotel Tower Mill On Wickham Terrace 3.5*
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Also Known As:
Metro Hotel Brisbane

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Official Description (provided by the hotel)
Metro Hotel Tower Mill offers guests a selection of 3 ½ star guestrooms, most with their own private walkout balconies to enjoy the panoramic views of Brisbane city and surrounding suburbs.This Brisbane icon is a popular choice for people travelling to this beautiful city looking for comfortable, well appointed and affordable accommodation. Located on the edge of the city centre, the hotels facilities and services make it ideal for business travelers and those attending many of the conferences and trade shows that Brisbane is known for. Metro Hotel Tower Mill provides the perfect location for families and holiday makers along with those looking for value for money accommodation.Take and easy ten minute stroll through the parklands to Brisbane Town Hall, Queen Street Mall, Southbank parklands or the history Treasury Casino. Also located in the heart of Brisbane's medical precinct, adjacent to Brisbane Private Hospital (Holy Spirit) and numerous medical centres. ... more   less 
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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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