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All 160 Brisbane hotels

Mercure Brisbane

4.0 of 5 Hotel   |   85 - 87 North Quay, Brisbane, Queensland 4003, Australia
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Ranked #39 of 160 Hotels in Brisbane
A recent review
3 of 5 stars reviewed yesterday
OzGypsy73 Gladstone, Australia
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1,173 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gladstone, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I booked and paid in full for my room 6 MONTHS in advance, only to find when I checked in that the room I had booked and paid for in full was not available as they had all already been allocated. I cannot understand what sort of booking system allows this to happen. For the money I paid, I expected... More

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Townsville, Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night with my son when we went to Brisbane to see "Mythbusters" Tour. Position was perfect for our needs and overlooks the river which was a bonus I was not expecting. 10-15 minute easy walk over the bridge to Southbank passing the Casino on the way and only a few minutes walk from Queen Street Mall. Check in... More

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Casuarina Grub We appreciate you taking the time to post such a lovely review of your recent stay at the Mercure Brisbane. I am pleased you found the Hotel in a perfect location to Southbank to attend your show. Thank you also for your constructive feedback about our new look interactive reception. This is the way the Mercure brand... More

Canberra, Australia
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here in September 2014 on a short 24-hour trip. The location is excellent, particularly being so close to Roma St and on the waterfront made for very easy access. I did have to wait a bit for check-in, as there were three staff on the counter all of which were quite busy. I am not sure why, but... More

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Barjar It was an absolute pleasure to read your review of our Hotel on Trip Advisor. I am delighted that our newly refurbished accommodation rooms overlooking the city & Brisbane River were “easy on the eye, immaculately cleaned & the bathrooms spacious & well –lit, however I have noted your comments with regards to a fan. Our team in... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Good clean room, asked for an upgrade for no good reason, got it, asked for a late checkout just because I wanted to sleep in, got it. Cant ask for much more than that! Good rooms, good bed, great location.

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Jason R Thank you for posting such a wonderful review on Trip Advisor. It makes me very proud to work with such a great team of staff who in turn take pride in ensuring our guests have a great experience whilst staying with us. I know that Mark and his front line team will be pleased to read your... More

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were upgraded to this hotel for free from the Ibis down the road and were so impressed with the rooms (twins with double beds and beautiful views over the river), the facilities, such as free coffee and free wifi in the lobby, and the staff, who couldn't have been friendlier or more helpful. The location was also fantastic, with... More

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Lowy42 It was an absolute pleasure to read your review of our Hotel. I am so pleased that the upgraded room overlooking the Brisbane River & across to Southbank was such a delight. Our complimentary Wi-Fi & Nespresso coffee machine in the lobby are also a great combination and a chance for our guests to relax in comfort. I... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

$190 per night for a 'City View Room' from which the best view was of the road. Noise from passing traffic clearly audible in the room. Cleanliness not up to the standard of a 4 star hotel. The only positive was the complimentary Nespresso coffee machine in the foyer.

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Glenn P We appreciate you taking the time to review our Hotel and I am pleased you were able to take advantage of the complimentary Nespresso coffee machine in the lobby. On a separate note I was disappointed to read that the hotel did not live up to your expectations and that your stay was overshadowed by the city... More

Cairns, Queensland, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Couldn't fault this hotel. Room clean and extremely comfortable. River view room beautiful. Location perfect. Nice walk to Southbank. Restaurant & food A+. Staff in the restaurant spot on. Thanks for a great night. We'll be back!

Was this review helpful? Yes 1
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Jan R Thank you for posting such a wonderful review on Trip Advisor. It makes me very proud to work with such a great team of staff who in turn take pride in ensuring our guests feel comfortable & welcomed. I know that our Hotel staff will be delighted to read your comments on their " A+ food &... More

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Additional Information about Mercure Brisbane

Address: 85 - 87 North Quay, Brisbane, Queensland 4003, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Brisbane 4*
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Also Known As:
Mercure Brisbane Hotel Brisbane
Brisbane Mercure

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