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Mercure Brisbane

Hotel website
85 - 87 North Quay, Brisbane, Queensland 4003, Australia
Best prices for: 1 room 1 guest
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Mercure Brisbane
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Mercure Brisbane
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1,328 Reviews from our TripAdvisor Community

Traveler rating
    298
    593
    315
    86
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Mildura, Australia
Top Contributor
64 reviews 64 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed for one night after having experienced several flight delays and the staff kindly upgraded me to a city view room. I ordered room service which was delivered by a lovely staff member with a smile and the tray was taken away within 1/2 an hour of putting it out, which I found impressive. I could not fault this... More 

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just a one nighter with a business meeting over dinner. As Accor member got upgraded to nice refurb room. Got given 2 free drink vouchers and a free bottle of water. Also got discount on meal with membership so ended up a good value stay.

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Widnes, England, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for three nights in April and chose it due to its proximity to the town centre and honestly that's the only positive I can come up with. The wifi was restricted to 20 minutes a day. Ridiculous given that there is free accessible wifi for the public along the river bank. It is one of my biggest pet... More 

Was this review helpful? Yes 3
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Nicole We appreciate your comments and pleased the location of the Hotel was perfect for your time in Brisbane. Having said that I am disappointed that your stay was overshadowed by the fact WI-FI was not complimentary for more than 30 minutes, however I am very pleased to tell you that we now offer complimentary Wi-Fi to all LeClub... More 

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a busy hotel frequented by business people and those going to use Southbank's many facilities. I might be a bit too sensitive but the top floor rooms had a loud enough noise (I think it was the air conditioning) that I had to move at least two floors down. Typical of Accor hotels the staff were very helpful... More 

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Many thanks for your lovely comments following your stay at the Mercure Brisbane. I’m very pleased you found your meals served in the restaurant above average and will be happy to share your comments with our Chef. I apologise if there were noises coming from above but pleased our staff were able to room move you ensuring a comfortable stay.... More 

sydney
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location - close to the mall, south bank is just over the bridge, casino down the road. We walked everywhere we wanted to go. The hotel it's self was nice, small rooms but modern with a nice view. The only thing I didn't like was the shower and small bed. The shower is open with a screen closing in... More 

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear vinquelo, thank you for taking the time to review your recent stay at Mercure Brisbane. We value your feedback and look forward to welcoming you back again soon. More 

Queensland
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After booking and then reading Tripadvisor reviews, I had my reservations about staying here.If I had reversed the role, maybe I would not have booked !!! Could not have been happier. Great experience all round. Check in and out NO complaints, Room spotless,modern and very comfortable, great view and very quiet. Would recommend and stay again ourselves.

Was this review helpful? Yes 1
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. More 

Sydney, Australia
Top Contributor
160 reviews 160 reviews
50 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in process is appalling. 2 people working on one guest. I was next in line. 16 minutes later I finally get processed. Behind me is 9 people waiting to check in as well. As I get served, 3 people behind closed doors suddenly appear to assist. The parking was full (apparently day conference guests have preference over hotel guests).... More 

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear kazza880, Thank you for taking the time to tell us about your experience at the Mercure Brisbane. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that the issues you have raised are an exception to our normal practices. Rest assured that we are taking the appropriate measures... More 

Bribie Island, Australia
Top Contributor
97 reviews 97 reviews
22 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A friend and I spent 2 nights in this hotel as we were attending a seminar in the CBD. First impressions were brilliant! I happened to arrive in the city early, 10 am, and knowing check - in was 2 pm thought I would drop my carry-on case into the hotel lock- up before I went off shopping etc etc.... More 

Was this review helpful? Yes 1
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Deb T, I was pleased to hear that our staff were all warm & friendly and that you were particularly impressed by the Front Desk team able to check you in early and by our great bartender! I'm sorry that you were disturbed by the noise from the construction works nearby. There are noise restrictions that they are required... More 

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