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Mercure Brisbane

4.0 of 5 85 - 87 North Quay, Brisbane, Queensland 4003, Australia
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Mercure Brisbane
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Mercure Brisbane
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1,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Brisbane Mercure on our way to Caloundra from Sydney. I travel quite a bit domestically for work so am staying in hotels and motels quite a lot each month. I honestly expected for the Mercure in Brisbane to be just another 'corporate' style, personality-less hotel but I was definitely wrong! The rooms were fresh, modern,... More 

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Mrs TheEdge Wow! What a fantastic comprehensive review following your recent stay at our Hotel. It is always pleasing to receive such wonderful & positive feedback from our guests and I’m pleased we exceeded your expectations and we’re not “just another corporate style, personality-less Hotel.” I will be very happy to forward your comments to Ross & Darcy in... More 

Noosa, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. Check in is a bit strange as the hotel is so modern and not a normal check in desk. Very informal. Our room was really nice and modern but when we finally got in (as they gave us the wrong keys) the air condition didnt work. The safe was also locked. But when contacting... More 

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Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Jane We appreciate you taking the time to offer a review. Our Hotel has recently completed a full refurbishment which included our interactive lobby allowing our guests to interact with our staff on a more personal level. I apologise for the inconvenience of the air-conditioning which was not working as it should but has since been rectified. I was... More 

Dubai
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

One night. Easy polite checking, room was fantastic, floor 13 room 1301, opposite elevator, never heard it once. Evening meal was up there with the best (it really was good). Breakfast was an adequate buffet. Internet slow but able to FT. Very highly recommended.

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear sadlebags We appreciate your lovely review following your recent stay at the Mercure Brisbane. Although your room was adjacent the elevators I’m pleased the room was quiet and you were unaffected by other guests. I will be very happy to pass on your comments with regards to the high standard of food presented in our restaurant and pleased that... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

When we first arrived the receptionist was rude and very vague. Questions asked he couldn't really answer. Was busy doing other things rather than helping us. The air con in the rooms weren't working. We had bfast included. The girls rude. Next visit to brisbane won't be staying here.

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Wanderlast1 Thank you for taking the time to share your feedback. Whilst I wish your stay with us was better, it is feedback like yours that we learn from and use to improve. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. This is certainly not typical of the... More 

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel under renovation so no restaurant, only bar. Room is clean and modern. Bathroom newly renovated. Walking distance to City Centre and mall. Great hotel to stay at for touring around Brisbane city.

Was this review helpful? Yes 1
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Claudia We appreciate you taking the time to offer a review of your recent stay with us. Although our Hotel restaurant is currently under refurbishment we have relocated the service of breakfast & dinner to our Mezzanine Level. I apologise if you were not made aware of this during your stay and the restaurant is due for completion at... More 

Surfers Paradise, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here twice in the last 3 months, the first time we were dissappointed with the room, the service and the location. But as we booked as a package we'd already booked to stay there again. The second time was just as dissappointing. They put us in a family room (double bed & a single, not a queen as... More 

Was this review helpful? Yes 1
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear GoldQuinn Please accept my sincere apologies for the service you experienced whilst at our hotel. I was so disappointed that on two occasions we let you down and these are the areas we need to improve. I apologise for the inconvenience of the air-conditioning not working as it should and for the further disruption of having to move rooms... More 

Dubbo
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

online booking was easy, although interesting that the rate with the voucher was much more than what you can get by trawling the savings sites. Anyway neat tidy clean, although there was a definite urine smell at the entry to the bathroom, but not in it, so presumably somebody has had an accident on the carpet. Had a river view... More 

Was this review helpful? Yes
Melissa L, Guest Relations Manager at Mercure Brisbane, responded to this review

Dear Berrill We appreciate you taking the time to offer constructive feedback of your recent stay with us. I was pleased to read you enjoyed the river view from your room and that our staff were friendly & efficient. I am however, concerned that their maybe a problem with the carpet it your room and would appreciate if you could... More 

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Additional Information about Mercure Brisbane

Address: 85 - 87 North Quay, Brisbane, Queensland 4003, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Brisbane 4*
Number of rooms: 194
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Also Known As:
Mercure Brisbane Hotel Brisbane
Brisbane Mercure
Hotel Style:
#30 Romantic Hotel in Brisbane
#41 Luxury Hotel in Brisbane
#46 Business Hotel in Brisbane

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