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All 160 Brisbane hotels

ibis Brisbane

3.0 of 5 Hotel   |   27-35 Turbot Street, Brisbane, Queensland 4000, Australia
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ibis Brisbane
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Ranked #41 of 160 hotels in Brisbane
A recent review
5 of 5 stars reviewed 3 weeks ago
Tremby Bundaberg, Australia
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984 people have reviewed this hotel

Traveler rating
    193
    505
    216
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • English first
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There are newer reviews for ibis Brisbane
See the most recent reviews
Bundaberg, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My dad and I stayed here for one night. We both found that the staff to be very friendly & extremely helpful. The location is amazing. We were only 3 - 5 minutes away from the CBD and the Queen St Mall.

Was this review helpful? Yes
Melissa L, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Tremby Thank you for posting such a lovely review of our Hotel whilst staying with us recently. I am pleased you found the Hotel ideally located in the CBD close to shops, restaurants, bars etc. I will be happy to pass on your comments to Callum and his front line staff for their hospitable service. We look forward to... More

Jakarta, Indonesia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed on 26-28 July using Accor AHPP points which we booked since April 2014. When we checked in on 26 July night, only 1 reception officer on duty and we have to wait for quite long time just to ask where to park temporarily when we unload our luggage, as she was attending to someone on the phone. After me,... More

Was this review helpful? Yes 4
Melissa L, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Yulie22 I was very disappointed to read of your recent experience at our Hotel. I apologise that your LeClub or Advantage Plus membership was not duly recognised whilst you were at the hotel and have already rectified this matter by refunding your credit card in full. I am sorry that there was a delay during your check-in at reception,... More

brisbane
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Pretty average hotel. Our room smelt odd on entering and didn't dilute during our stay. I guess you get what you pay for but In this day in age NO FREE Wi-FI and the fact you have to pay for parking... Is it really value for money. Staff were friendly.

Was this review helpful? Yes
Melissa L, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Leithton Thank you for taking the time to write this review. I was very disappointed to hear that the hotel did not live up to your expectations and these are the areas we need to focus on to ensure all our guests are happy. The Hotel offers 30 minutes complimentary Wi-Fi access in our lobby and I apologize if... More

Manchester, United Kingdom
Top Contributor
83 reviews 83 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed for 4 nights at the end of July. On arrival we upgraded to a business room so we could have Wi-Fi in the room but after hours, yes hours, of going back and forth to reception and a receptionist finally coming to our room the following day they decided wi-fi would not work for us! The reception boasts... More

Was this review helpful? Yes 1
D'orne F, Guest Relations Manager at ibis Brisbane, responded to this review

Dear buckleyfamo I was pleased to read that you enjoyed your dinner in our Ibis Restaurant during your recent stay with us. On another note I wasn't so happy to read about the area we did not meet your expectation and this is the areaa we need to focus on to ensure all our guests are happy. Our Wi-Fi is... More

Perth, Australia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Spent two nights at the Ibis Brisbane on business. Usually stay at 5 star hotels but as would not be spending much time at the hotel thought we would go to a less expensive hotel. Tiny reception area - staff were very friendly and efficient and helpful. Could not fault them. Booked a room with two queen beds. I was... More

Was this review helpful? Yes 1
D'orne F, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Lara2510 Thank you for taking the time to review our Hotel following your stay with us, I know that Mark and his reception staff will be happy to read your comments on their "efficient & friendly service." I am pleased you found the Ibis Brisbane convenient within minutes from the Casino & city centre and that our rooms were... More

Noosaville, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 9, 2014

We stayed at this establishment in late July 20th & 21st upon arrival after the check in time it was a problem. 1st we tried to check into our room as per booked some weeks earlier, but had problems accessing our floor due to " lift problems " after being given several keys the lift would not allow us to... More

Was this review helpful? Yes
D'orne F, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Ian B I appreciate you taking the time to post a review on Trip Advisor following your recent stay. I was disappointed to read your comments regarding your room key and access to your floor, rest assured this was a rare occurance and not typical of the Hotel and high standard we offer. If convenient for you I would... More

Brisbane, Australia
1 review
3 of 5 stars Reviewed August 6, 2014

Very good location, one night stay only for a night out with friends in the city. Staff where very friendly and helpful. Had noisy neighbours in the room next door which was a little disappointing as you could hear them through the walls.Great breakfast which was included and late check out.

Was this review helpful? Yes
D'orne F, Guest Relations Manager at ibis Brisbane, responded to this review

Dear Lindyjb Thank you for your review of our Hotel, our reception staff will be pleased to read your comment on their service, as will all staff in the hotel. On another note I wasn't so happy to read that your stay was overshadowed by noisy neighbouring hotel guests, we do apologise for that inconvenience. We hope to welcome you... More

Brisbane, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 5, 2014

My wife & I were looking for a hotel handy to Roma Street Railway station for an overnight stay on arrival from Longreach. We are pleased we chose Ibis, our first time. The room was ready for our earlier than normal book in time as the train arrived about 9am. The room was excellent, roomy with a very comfortable bed.... More

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
D'orne F, Guest Relations Manager at ibis Brisbane, responded to this review

Dear 6400 Thankyou for posting such a wonderful review of our Ibis Brisbane Hotel. Callum & his front line staff ensure our guest's experience an exceptional stay and I am pleased on this occasion that they were able to offer your room ahead of our normal check-in time after such a long train journey. In addition we are pleased you... More

Northants
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed here after a long flight from the uk, the hotel was clean, staff helpful, room spacious, bed comfy. What more would one want. The only reason I didn't give 5 stars was that the restaurant staff were very keen to get rid of us after breakfast, no flexibility whatsoever. I would certainly stay here again though when I do... More

Was this review helpful? Yes 1
D'orne F, Manager at ibis Brisbane, responded to this review

Dear Chriswbest Thank you for taking the time to view our Hotel. I am pleased you found our staff welcoming & friendly and that after such a long flight you enjoyed a good night’s sleep in our comfy beds. Whilst pleasing to read that overall you did enjoy your stay with us I did note your comments with regards to... More

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Additional Information about ibis Brisbane

Address: 27-35 Turbot Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — ibis Brisbane 3*
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Also Known As:
Hotel Accor Brisbane

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#25 Family Hotel in Brisbane
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Official Description (provided by the hotel)
The Ibis Brisbane is conveniently located in the city centre. The hotelfeatures 218 spacious and modern rooms, conference facilities, anda newly refurbished restaurant and bar. Ibis Brisbane has all the keyfeatures for a comfortable business or leisure stay and its convenientlocation means guests are only a short stroll from all that the city has to offer. You will experience exceptional value for money, convenience and friendly service. ... more   less 
Number of rooms
218

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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