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BEST WESTERN Airport Hacienda Motel

560 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4007, Australia
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BEST WESTERN Airport Hacienda Motel
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BEST WESTERN Airport Hacienda Motel
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129 reviews from our community

Traveler rating
    5
    24
    28
    25
    47
See reviews for
23
36
11
35
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Wollongong
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at Best Western Hacienda hotel for two nights. Service was excellent and facilities very adequate and clean. Cold breakfast was included and proximity to the Airport was definitely a bonus. Thank you.

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning and Thank You for selecting the Airport Hacienda Motel for your recent Brisbane stay - and Thank You for your lovely and encouraging comments about our property and services. I am very pleased you enjoyed your time with us and we would be thrilled if we received another opportunity to provide accommodation for you again if you come... More 

Queensland, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were probably unfortunate being given the first room at the top of the stairs that everyone had to drag their bags past day and night (and very early morning). It was also the closest room to Kingsford Smith Drive which doesn't stop all night, and was right opposite the restaurant entrance and kitchen door - so in a nutshell,... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello and thank you for choosing to stay with us recently and I am sorry we were not able to provide you with a room further away from Kingsford Smith Drive - we will certainly select a room at the back of the building for your next stay! Please ensure your request upon arrival and we are only too pleased... More 

Brisbane, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I only stayed one night, had to climb stairs but once up there it was great sitting on the balcony in the fresh air. Friendly staff, oranges and books left in hall for guest was a very nice gesture. No, it isn't a modern hotel but had everything you needed, reasonable price, within walking distance of river and restaurants and... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning Elle, thank you for selecting our property for your stay in Brisbane last year and Thank You for your lovely review. I am pleased to hear you were able to enjoy our complimentary guest books and fruit during your time with us. All our rooms on the first and second floor enjoy a balcony via french doors and... More 

Greater Brisbane, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Hacienda Hotel prior to an early morning flight from the international airport. It was no problem for the reception lady to book us on a airport 'pick-up' at a time very convenient for our flight. The room was neat/tidy and we had a comfortable nights sleep.

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning and great to hear you enjoyed your stay with us and our facilities and services were suitable for you. Our shuttle bus service with Conxion any time of the day and night offers a wonderful service for our guests to and from the airport - you can even book this online prior to your arrival (just see the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've been there for a coupple of Day's and i really like it. The Staff is verry nice and helpful. The room's are beautiful designed and I was sleeping like a stone. I'd love to come back to the Hacienda when I'm in Brisbane next time.

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello Dorian, thank you so much for your lovely comments and it was a pleasure to accommodate you during your recent stay in Brisbane. Great to hear our wonderful team here looked after you well and you enjoyed our facilities. We look forward to seeing you again in Brisbane soon. Happy travels! Kind regards, Michael Frost More 

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 15, 2015

I stayed 3 nights at this hotel as I had early morning flights two days in a row out of Brisbane and wasn’t flying back in until late each day. The hotel is quite old but my room was clean, a good size and the bed was very comfortable. The staff were really lovely. The location was great, being close... More 

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning Rebecca, thank you so much for sharing your comments and thank you for selecting the Hacienda for your recent stay in Brisbane. I am very pleased your room and bed were comfortable. We appreciate how important this is with a busy travelling schedule. Great to hear our wonderful team were very accommodating and helpful for you too. And... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2015

Just a nights stay, room was average size with some amenities. The room and hallway smelled quite musty and the bathroom/ room could have been cleaner. But overall good stay with nice balcony, friendly staff and nice little pool.

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello Caitlyn, Thank You for staying with us recently and Thank You for you sharing your kind comments. Our sub-tropical weather in summers brings us lots of torrential wet days along with high humidity - this can sometimes cause the whole area to be of a wet aroma momentarily. I am pleased you were able to enjoy some relief from... More 

Millfield, New South Wales, Australia
1 review
3 of 5 stars Reviewed January 15, 2015

We have stayed at the Hacienda for one night before our last 2 cruises & these are my thoughts. It is an older motel that needs a lot of updating & maintenance, but in saying that, for our purpose it was excellent. The first time we stayed we were given an upstairs room and as I am an older person... More 

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning Pam, Thank You for your lovely review of your recent stays with us and I am so pleased you have been able to enjoy our free car storage package. This is very popular for many of our guests as well our return guests. Great to hear we were able to provide a suitable room on the ground floor... More 

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed January 12, 2015

It is very difficult to get a decent hotel at or near Brisbane airport. In all my travels, this has to be one of the worst serviced airports I have been to. Hotel conglomerates should take note, ideal business opportunity. This motel is very basic and very dated. The lady at reception was quite nice, however the rooms leave a... More 

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello to our guest from Calgary and Thank You for choosing to stay with us in October last year. Thank you for sharing your comments about Brisbane and our area. Our location is ideal for travelers as we are close to the airports, cruise terminal, Brisbane river and the CBD. As a Best Western Member you were also eligible to... More 

Millstadt, United States
1 review
3 of 5 stars Reviewed January 12, 2015

An older hotel but stll clean. Could use some upgrades such as an elevator. Helpful staff. Very conveniently located for those needing to get to the Brisbane airport. Within walking distance of excellent river front restaurant and entertainment area, as well as a nice park. Several other nice restaurants are located in residential area nearby. Hotel's continental breakfast was adequate... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello Mark from the USA, Thank you for coming to stay with us during your Brisbane dates and thank you for sharing your lovely comments. Great to hear you enjoyed a central location to the airports, Brisbane River entertainments and local shops, and easy location into the city centre. Also very nice to hear our wonderful team here at the... More 

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