Hello and thank you for choosing to stay with us recently, and thank you for sharing your comments. It is ashame you were not happy during your stay. Upon check-in we are more than happy to show you alternative rooms if we have other rooms available so you are able to choose your preference. The 3.5 star rating is a... More

Thank you for your review and we are pleased you enjoyed dining at our onsite licensed restaurant here at the Hacienda Motel. We have a variety of rates to accommodate our guests budgets and needs such as flexible rates and last minute. If we can be of assistance, please let us know. Many thanks and kind regards. More

Hello and thank you for choosing to stay with us recently and we are very pleased to hear your positive comments. We certainly acknowledge our wireless internet has some weaker spots and we are in the process of replacing our system with greatly improved hardware to provide a much stronger signal throughout all our rooms. Our mission and aim is... More

Hello and thank you for your lovely review! We are very pleased your stay with us was enjoyable. All the best and kindest regards More

Dear Guest, Thank you for your comments. Our housekeeping department and myself ensure all guest's comments are addressed to ensure all our motel rooms are kept to the highest standard of cleanliness. We are overwhelmingly disappointed your stay with us was so unsatisfactory. We trust your new life in Australia is a positive and prosperous one. Kind regards More

Hello and thank you for choosing to stay with us recently. We are sorry our ground floor unit was not suitable for you. They are heavily requested by many regular guests preferring ground floor access. These 6 rooms have windows only where the first and second floor units all have balconies. Our ground floor units are also designed for wheelchair... More

Good Morning and thank you for your review and comments regarding your recent stay with us. Firstly, thank you for choosing the Airport Hacienda Best Western Motel for your Brisbane accommodation and I am pleased to hear you enjoyed your room and our facilities. It is unfortunate our Restaurant did not achieve the same level of satisfaction. As discussed with... More

Hello and thank you for sharing your comments regarding your recent stay with us at the Airport Hacienda Best Western Motel. The Best Western brand is the largest hotel family worldwide with a variety of 3 different categories - Best Western; Best Western Plus; and Best Western Premier. Our accommodation is a 3.5 AAA star Best Western Motel. Please always... More

Thank you for choosing to stay with us recently and thank you for your comments. All these areas of maintenance have been inspected and attended to as we are very keen to always offer fully operational accommodation as all times. I understand it is disappointing to rest calmly when your accommodation is not to your satisfaction, especially when travelling for... More