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All 163 Brisbane hotels

BEST WESTERN Airport Hacienda Motel

3.5 of 5 Motel   |   560 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4007, Australia
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BEST WESTERN Airport Hacienda Motel
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Ranked #145 of 163 Hotels in Brisbane
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123 reviews from our community

Traveler rating
    3
    22
    27
    24
    47
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23
35
11
31
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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2 reviews
3 of 5 stars Reviewed 1 week ago

Just a nights stay, room was average size with some amenities. The room and hallway smelled quite musty and the bathroom/ room could have been cleaner. But overall good stay with nice balcony, friendly staff and nice little pool.

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello Caitlyn, Thank You for staying with us recently and Thank You for you sharing your kind comments. Our sub-tropical weather in summers brings us lots of torrential wet days along with high humidity - this can sometimes cause the whole area to be of a wet aroma momentarily. I am pleased you were able to enjoy some relief from... More 

Millfield, New South Wales, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

We have stayed at the Hacienda for one night before our last 2 cruises & these are my thoughts. It is an older motel that needs a lot of updating & maintenance, but in saying that, for our purpose it was excellent. The first time we stayed we were given an upstairs room and as I am an older person... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning Pam, Thank You for your lovely review of your recent stays with us and I am so pleased you have been able to enjoy our free car storage package. This is very popular for many of our guests as well our return guests. Great to hear we were able to provide a suitable room on the ground floor... More 

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is very difficult to get a decent hotel at or near Brisbane airport. In all my travels, this has to be one of the worst serviced airports I have been to. Hotel conglomerates should take note, ideal business opportunity. This motel is very basic and very dated. The lady at reception was quite nice, however the rooms leave a... More 

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello to our guest from Calgary and Thank You for choosing to stay with us in October last year. Thank you for sharing your comments about Brisbane and our area. Our location is ideal for travelers as we are close to the airports, cruise terminal, Brisbane river and the CBD. As a Best Western Member you were also eligible to... More 

Millstadt, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

An older hotel but stll clean. Could use some upgrades such as an elevator. Helpful staff. Very conveniently located for those needing to get to the Brisbane airport. Within walking distance of excellent river front restaurant and entertainment area, as well as a nice park. Several other nice restaurants are located in residential area nearby. Hotel's continental breakfast was adequate... More 

Review collected in partnership with Best Western

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello Mark from the USA, Thank you for coming to stay with us during your Brisbane dates and thank you for sharing your lovely comments. Great to hear you enjoyed a central location to the airports, Brisbane River entertainments and local shops, and easy location into the city centre. Also very nice to hear our wonderful team here at the... More 

Central Coast, Bc
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Hacienda one night before catching our flight early the next morning; it is advertised as an airport hotel but is a $28 cab fare away from the airport. The hotel web site says an airport shuttle service is available but fails to mention there is a $25 cost per couple and service is only hourly. Internet... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello and Thank You for choosing the Airport Hacienda Motel for your recent stay in Brisbane. It is wonderful to hear our restaurant hospitality and menu were enjoyed by you during your stay with us. We open our restaurant for breakfast and dinner daily and offer room service during these periods as well. All our shuttle service options are listed... More 

Bundaberg, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

we booked 3 rooms pre cruise the day before we sailed, very dated, NO lift, drag all bags upstairs, rooms are OK , but we could have done better, its very close to the port, DO NOT go into Restuarant if you want Air conditiong, it doesnt work, the poor waiter, was in a pickle and it has not worked... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning and thank you for sharing your comments about your stay with us earlier this month. Many of our guests stay with us before and after their cruise holidays as we offer free car storage accommodation packages and we are so close to the cruise terminal. Thank you for mentioning our restaurant air-conditioning - I am pleased our service... More 

Makati City
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 25, 2014

Rooms are spacious and clean. The basic necessities that a typical traveler needs are there - parking, fridge and a nice shower room. And hotel is close to the airport and the ferry and bus stations to the city. The free fruit you can get from the canteen is a plus for me. It is quite pricey but then this... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Merry Christmas to you and thank you for sharing your experience here at the Hacienda. It is great to hear our facilities and customer service team were able to assist in making your stay with us in Brisbane a comfortable one. We look forward to accommodating you again in the future if you come to town again. Have a happy... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 14, 2014

We stayed in a different hotel near airport on our way in from Singapore and though it was a budget hotel it was sufficient but not what we expected .... Cannot say it was not clean - just very dated - ground floor room best otherwise with no elevator yu have to drag bags up stairs. Personnel friendly -Linen clan... More 

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Hello and Thank You for giving us the opportunity to welcome you to Brisbane recently. I am pleased to hear you enjoyed our ground floor units - they are heavily booked and an excellent location for families as it is close to our outdoor pool area. The only difference between units located on higher levels is they all have Juliette... More 

Perth, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 1, 2014

Last November I spent 13 days at the Hacienda in Hamilton Brisbane. My stay was during the G20 which was held in that city and though a lot of hotels were booked out closer to the CBD the one stayed at was very good. The room was great as I was own my own and had everything I needed. The... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Afternoon and Thank You so much for your lovely and descriptive comments about your recent G20 stay with us. It was a pleasure to accommodate you and your colleagues during this special time for Brisbane. We welcome you back if you come to Brisbane again. All the very best, kind regards, Michael Frost More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 1, 2014

The good point is the location, its pretty easy to get to the airport from the hotel. The rooms are ok, but very dated and very dusty. The shower has definitely seen better days. I was quite disappointed to be told i would need to pay $12 for wifi, even though we arrived late and were leaving early and would... More 

Was this review helpful? Yes
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review

Good Morning and Thank You for choosing the Hacienda for your recent Brisbane accommodation. As you mentioned, our location is ideal for travelers - close to the airport, city, cruise terminal and lots of local shops, cinemas and markets. Our shower bases are in the process of renovation and I appreciate your comments about the room. Our wifi is free... More 

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Additional Information about BEST WESTERN Airport Hacienda Motel

Address: 560 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Airport Hacienda Motel 3.5*
Number of rooms: 42
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Also Known As:
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane

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