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All 161 Brisbane hotels

Watermark Hotel Brisbane

4.0 of 5 Hotel   |   551 Wickham Terrace Spring Hill, Brisbane, Queensland 4000, Australia
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Ranked #58 of 161 hotels in Brisbane
A recent review
4 of 5 stars reviewed 1 week ago
Bret R Maryborough, Australia
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171 people have reviewed this hotel

Traveler rating
    39
    67
    29
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    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Russian first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The reception and staff on there at check in were lovely and extremely friendly. Decor of foyer beautiful but this is where it stopped. The room was dingy and smelly, and when we opened our curtains to open the door to the verandah for fresh air we were greeted with the most dirty horrid view of old lane ways and... More

Was this review helpful? Yes 2
WatermarkHotel, Guest Relations Manager at Watermark Hotel Brisbane, responded to this review

Thank you for your review and sharing your thoughts with us. We’re delighted to hear that you found our staff to be lovely and extremely friendly but we’re most disappointed to hear that your expectations in other areas were not met during your stay. Your comments regarding housekeeping are quite alarming and will be passed on to that department for... More

Maryborough, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Totally enjoyed our 2 night stay at this Hotel. We picked this hotel for its location to the city and the free city bus at its front door. We had a City Garden View room on the 4th floor which was very nice and included breakfast. The breakfast was 10 out of 10. The staff was very welcoming and Hotel... More

Was this review helpful? Yes
Gold Coast, Australia
1 review
3 of 5 stars Reviewed 1 week ago

First weekend away from the kids in 3 years, only a few little issues the balcony door didn't lock, no aircon, and went to have a drink at the bar and waited 5 minutes for service when i was the only one there, the buffet breakfast was nice, i would stay again it is central to everything

Was this review helpful? Yes
Liverpool, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Some parts of this hotel have been done up and look very nice in the photos on the website but the room we were given was dingy, dark and dirty. The air con for the room next door was on our balcony and was very noisy all night. We had booked 2 nights but it was so horrible we asked... More

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel Brisbane, responded to this review

Thank you for sharing your thoughts with us. We’re very disappointed you didn’t enjoy your stay with us. Perhaps next time you might like to upgrade to a Park Room; these rooms feature views of Roma Street Parkland, espresso machine, renovated bathrooms and free WiFi. We are also very pleased to announce that all our other rooms throughout the hotel... More

Hobart, Australia
Top Contributor
75 reviews 75 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 27, 2014

Thank you to all staff for being so welcoming and making our week-long stay so great. Excellent wifi service. Beautiful restaurant. Safe parking. Brilliant service. There were three of us in a twin queen room. The only trouble we had was in manipulating the unusual shower control.

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Ipswich, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 23, 2014

Checked in early on Thursday 17 July 2014. The fellow at the front desk was very helpful and provided us with directions to the room. We had made a reservation via Entertainment Book and historically booking through the Entertainment Book has been a pleasurable experience. I believe the concept of having an Entertainment Book allows the customer to sample some... More

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel Brisbane, responded to this review

Thank you for sharing your thoughts with us about your recent stay. Firstly, we are pleased you found our reception staff to be very helpful, friendly and informative. We are most disappointed that other aspects of the hotel did not meet your expectations and we wish that these concerns had have been brought to our attention during your stay so... More

Townsville, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

We only stayed one night there but we had great service from reception, the room was nice & definitely great value for money especially staying so close to Brisbane city. Would definitely stay there again.

Was this review helpful? Yes
Surfers Paradise, Australia
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 21, 2014

Checked in on a Sunday afternoon and whilst the guy was friendly did not readily provide any information. We booked a deal that gave us one of the new renovated rooms. I had to ask about wifi and when i asked about the breakfast included in the rate, he just handed me a coupon for $10 off! The room and... More

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Wellington, New Zealand
1 review
5 of 5 stars Reviewed June 21, 2014

Great service. Excellent Hotel. Not too far from CBD. Reception staff were very friendly. Levis, Sean, and Alex were very helpful. Was visiting from NZ and would certainly visit again when in Brisbane. Very clean as well.

Was this review helpful? Yes
Top Contributor
57 reviews 57 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 11, 2014

I stay here as its just on the fringe of the city, as reflected in the excellent price for accomodation. Brisbane is a small but beautiful city, everywhere can be be easily reached by a casual stroll, so staying at the Watermark is easy. I find its also great to eat out , as most hotel breakfasts and dinners are... More

Was this review helpful? Yes
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Additional Information about Watermark Hotel Brisbane

Address: 551 Wickham Terrace Spring Hill, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Watermark Hotel Brisbane 4*
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Also Known As:
Brisbane Watermark Hotel

57 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#47 Luxury Hotel in Brisbane
Hotel Class
Official Description (provided by the hotel)
Watermark Hotel Brisbane offers refreshing 4 star boutique accommodation in Spring Hill, just 10 minutes’ walk to the CBD and within close proximity of lively restaurants, shopping and entertainment. The hotel has recently undergone an extensive multimillion dollar refurbishment and now features a chic,sophisticated new lobby; renovated bathrooms including rain showers; plush new executive suite and significant upgrades across its public areas. Other features include contemporary conference facilities, the sleek and stylish 551 Restaurant & Bar and spectacular views of the lush Roma Street Parkland. ... more   less 
Number of rooms
95

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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