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All 160 Brisbane hotels

Hilton Brisbane

4.5 of 5 Hotel   |   190 Elizabeth St, Brisbane, Queensland 4001, Australia
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Ranked #18 of 160 Hotels in Brisbane
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Dee B Toowoomba, Australia
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1,057 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toowoomba, Australia
Top Contributor
77 reviews 77 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Check in was made very complicated for us as all our expenses were being met by the company we were there with but the receptionist required confirmation of that at which point we ended up doing her job for her and ringing our colleagues ourselves, this was quite an embarrassing experience for us. There was nothing outstanding about the room... More

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Sydney, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

I like to commend both the sales and events team for great leadership, response and co-ordination of my requirements during my stay for a function that I am looking after for my business. Their ability to think outside of the box, initiative and service with a smile helped to turn what could be a stressful event into something that I... More

Review collected in partnership with Hilton Hotels & Resorts

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Sydney, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

The location is wonderful and it was an easy stroll to the restaurants in the CBD, There is wifi in the hotel but limited to the public areas. $29/day for in-room wifi is abit expensive in my opinion. I used the pool and spa facilities and they were excellent.

Review collected in partnership with Hilton Hotels & Resorts

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Brisban, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very poor and complex going through various phone stages.Difficulty in understanding receptionist over the phone. Booking 5 rooms should flow easy and there was the requirement to split the the rooms into two people not just under the corporate nam.

Review collected in partnership with Hilton Hotels & Resorts

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UK
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 5 nights as the first stop of our Aus/New Zealand tour. Staff very welcoming, rooms modern and bright, adequate exec lounge and nice pool area. Location can't be beaten, rear of the hotel opens onto the Queen St mall, couple of minutes walk to Eagle St Pier. Wi fi was a little patchy from our room on the... More

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South Africa
Contributor
14 reviews 14 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Again stayed at the Hilton, and from the start when making my booking, the staff are really professional. Ben at reservations is always quick & efficient in making my booking. Arrived at the hotel at Midnight after a very long haul flight, greeted by friendly staff from the moment I arrived. Check in was quick, which was great because I... More

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1 review
3 of 5 stars Reviewed 1 week ago

I recently had several shortcomings during my stay at the Hilton, the worst being moved at 11.30pm due to a dirty bed. I listed my concerns in a email, only to be told a week later, that they apologise and are happy that I was upgraded to a executive room and lounge. At 11.30pm I had no idea I was... More

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RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this review

Dear Tina J, Firstly I would like to thank you for taking the time to complete a guest survey on Tripadvisor and providing us with this valuable feedback. We have built our reputation on providing unsurpassed customer service and I am sorry to learn that you were not able to experience the true Hilton experience. It is with great concern... More

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

We found the hotel to be in a great position, the room was to our liking, with a small view of the river, but the highlight was the attitude of the staff. They could not be more helpful and friendly. we really enjoyed our stay and are going back again in December

Review collected in partnership with Hilton Hotels & Resorts

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Melbourne, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Between poor water pressure, the mini bar not having a single item in it at check in and TV not working it was a less than amazing experience. And when feedback was provided to staff at check out an apology was offered but clearly front desk is not empowered to do anything to resolve it.

Review collected in partnership with Hilton Hotels & Resorts

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RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this review

Dear Chris I, Thank you for your feedback and taking the time to post your comments. My sincere apologies for not providing you with an enjoyable experience. I have taken note of your comments in relation to the room and trust I will personally address this with our teams. We hope to have the opportunity to welcome you back and... More

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Large, separate concierge / valet keeps the ambiance of the central lobby calm (no unsightly views of luggage piling up around entrance or taxi brakes screeching like other hotels). Central, glass elevators are a great way to spot friends coming and going. Cathedral-like interior is impressive and uplifting. Very attentive service.

Was this review helpful? Yes
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this review

Dear Shane G, Thank you for your kind review on Tripadvisor. It is great to read about your positive experience at the Hilton Brisbane. We are delighted to learn that you enjoyed our facilities and that the service provided was up to the standard expected. Your comments are most certainly appreciated and we look forward to welcoming you back again... More

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Additional Information about Hilton Brisbane

Address: 190 Elizabeth St, Brisbane, Queensland 4001, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Brisbane 4.5*
Number of rooms: 321
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TripAdvisor is proud to partner with Orbitz, Hilton EMEA, Booking.com, Expedia, Travelocity, Priceline, Hotels.com, Cheap Tickets, Agoda, HotelTravel.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton Brisbane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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