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Novotel Brisbane Airport

#39 of 161 Hotels in Brisbane
Certificate of Excellence
6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
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Novotel Brisbane Airport
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1,543 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Brisbane Airport
See the most recent reviews
Auckland Central, New Zealand
1 review
5 of 5 stars Reviewed July 17, 2012

Kepp up the good work. very good service... lovely people............................. .................................................................................................................................................................

Was this review helpful? Yes
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review

Dear Eden 1030, Thank you for reviewing Novotel Brisbane Airport. Your kind words are greatly aprpecaited and we hope to have the opportunity to welcome you back in future. Kind Regards, Alex Penklis General Manager More 

Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 12, 2012

Ok so I have to stay at a hotel close to the airport as I am flying to regional Qld daily over a week or so and this is it. Great location nice room service menu big clean room BUT they lost my car keys when I valet parked. They were more than accommodating with taxi vouchers etc BUT they... More 

Was this review helpful? Yes
Management response:

Dear Scarcev, Thank you for taking the time to review Novotel Brisbane Airport. I’m very sorry that your keys were misplaced by our concierge team responsible for your valet parking. This is certainly not acceptable by our standards and I assure you that since the incident occurred we have put in place a new system to ensure that future occurrences... More 

HerveyBay
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 10, 2012

We stayed here on the spur of the moment because our plane was delayed 24 hours. The Hotel were staff were most helpful and we were please with our decision. The breakfast was wonderful, The room was large and clean and overall it was a pleasant time when we were under stress with our flight affangements. We travelled here in... More 

Was this review helpful? Yes 2
Management response:

Dear HabTrav, Many thanks for writing your review of Novotel Brisbane Airport. I’m sorry to hear about your flight delay in March this year and am pleased we were able to ease your stress with helpful service and a pleasant hotel experience. Thank you again and I hope we can welcome you back in better circumstances. Kind Regards, Alex Penklis... More 

Currumbin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2012

I would like to compliment the staff on there excellent cusomer service the staff went out of there way to make our stay a great experience.

Was this review helpful? Yes 1
Management response:

Dear gaz_tez, Thank you for your excellent review! I’m so pleased to hear of such great service provided by our team. I have passed on your compliments; it’s always nice for our staff to receive such positive feedback from our guests. We hope to welcome you back to Novotel Brisbane Airport soon. Kind Regards, Alex Penklis General Manager More 

Stanthorpe Qld Australia
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 10, 2012

My wife and I stayed for one night as we had an early flight. Our room was well appointed and quiet. Staff were very professional- even sorting out a minor dining room problem efficiently in a courteous manner.

Was this review helpful? Yes 1
Management response:

Dear greenlds, Thank you for taking the time to write your review of our hotel. I’m delighted we were able to provide a great start to your holiday! Our hotel is an ideal way to kick off a holiday in a relaxing way without having to rush to catch an early flight. The flight status screens in our guest rooms... More 

New Zealand
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2012

The hotel was lovely - virtually brand new. Our room was outstanding! The staff were friendly and very efficient during check in and our very early check out the next morning. Our room was very expensive ($334 AUD). I do note however that when we were checking dates either side of the stay, rooms were around $100 cheaper - we... More 

Was this review helpful? Yes 2
Management response:

Dear NZ09, Thank you kindly for your feedback and comments. I’m pleased you found the hotel virtually new! We opened in December 2009, so we are still quite new, and the hotel has a fresh and modern atmosphere. Your comments about our reception staff are appreciated and have been shared amongst the team. Our rates fluctuate based on demand and... More 

Hervey Bay, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2012

would recommend to anyone that wants a stay near the airport that is also handy to the city and public transport and get the feeling they are staying in a inner city first class hotel

Was this review helpful? Yes 2
Management response:

Dear john1159, Thanks for your great review and recommendation of Novotel Brisbane Airport! I’m pleased you has a nice stay at our airport hotel, finding the location convenient and accessible for transport. We hope to have the opportunity to welcome you back again soon. Kind Regards, Alex Penklis General Manager More 

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