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Novotel Brisbane Airport

#36 of 163 Hotels in Brisbane
Certificate of Excellence
6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
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Novotel Brisbane Airport
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Novotel Brisbane Airport
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1,487 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Coast, Australia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything as expected. Excellent service, easy parking, close to airport, great bed, very roomy. No airport noise :) Couldn't fault anything. We did not use their restaurant. Easy check in and out. Staff very friendly and professional.

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Etonbeach, Thank for taking the time to provide such wonderful feedback on your recent stay at the Novotel Brisbane Airport. It is pleasing that you enjoyed your guest room and the hotel's convenient location to the Brisbane Airport. I will be sure to pass on your comments to our team that you encountered excellent service as this is the... More 

Sydney, New South Wales, Australia
Top Contributor
123 reviews 123 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It's amusing to see the Novotel on the rail to brisbane airport but no station - what bad planning. The Novotel is exactly what you would expect - good sized and a decent sized shower room. The bed is reasonably comfortable and we found it quiet and slept well. We did go to the bar for a drink but the... More 

Was this review helpful? Yes 1
GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Christine F, Thank you for taking to the time to provide a review on your recent stay at the hotel. I am pleased to hear you found your guest room to be comfortable and the front desk team efficient and friendly. I am disappointed however that you found the restaurant to be lacking atmosphere and didn't enjoy your time... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Thank god the company paid for this and not me, yes a new hotel, but in the middle of nowhere, not really that close to airport as it should be, (still cost me 18 bucks for taxi) There are shops nearby but battleship closes at 8pm so I was forced to buy a bottle of bancroft bridge shiraz cabernet from... More 

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Gladstone, Queensland, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here several times, but this was an unplanned visit as we missed our flight connection. We booked at the accommodation centre in Brisbane Airport international Arrivals and got a good deal. Too late to catch the free shuttle bus to the DFO so we got a taxi.

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Terry D, Thank you for providing a review on your recent stopover at the Novotel Brisbane Airport. Although unplanned, I am glad to hear you enjoyed your stay and our convenient location to the Brisbane Airport. I hope you had a safe ongoing journey and I look forward to being able to welcome you back to the hotel in... More 

Geelong
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This is a five star hotel with a zero star booking service. This is the second tome I have stayed at this hotel and both times they have stuffed up the booking. We called three times to confirm the reservation over a 24 hour period which was made 2 months ago. Not happy at 11.20 pm. Go somewhere else and... More 

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear RossGeelong, Our sincere apologies for the inconvenience you were caused recently at the hotel with your reservation. We have been undergoing IT upgrades and an error occurred with reservations held for the night you were due to stay. Sending our guests to another hotel is always the very last resort. Whilst we apologise, we ensured our guests were upgraded... More 

Toowoomba, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

At last Brisbane has a decent airport hotel that is a reasonable distance from the airport. The staff are extremely friendly and helpful, the welcom was warm and genuine and the assistance timely. Thank you to all the staff for an excellent stay between flights.

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Edington64, Thank you for taking the time to provide such lovely feedback on your recent stay at the Novotel Brisbane Airport. I am pleased that our team were able make your stay an enjoyable stopover. I will be sure to pass on your fantastic comments to the staff as this is the level of service they strive to achieve.... More 

Newcastle, Australia
Top Contributor
165 reviews 165 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose the hotel as closest to airport ......not that close .........there were 3 ways to get there ..one by the Oange T bus which goes to Stagate shopping centre and you walk across to the hotel and it's free .....doesn't run after 6.20 pm .....second the airport shuttle but that service is $5 and only runs from 5-9 am and... More 

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