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Novotel Brisbane Airport

#30 of 164 Hotels in Brisbane
Certificate of Excellence
6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
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Novotel Brisbane Airport
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Novotel Brisbane Airport
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1,445 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairns, Australia
Top Contributor
78 reviews 78 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for a night when going to Eagles concert and flying out the next morning. Hotel is new and is pretty much standard Novotel with good fittings and service. No complaints and would stay again. This hotel is very convenient if you are going to a concert at the entertainment centre and even more so if you are flying the... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed two nights to attend a conference at this hotel. Convenient location for those needing a bed close to Brisbane airport. Room was comfortable and tidy. Staff were friendly and service was excellent. Very quiet room considering proximity to airport.

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very nice and clean with very friendly staff. Probably the closest accommodation to the airport as well. There is a bus that runs from the airport to the shopping centre opposite the hotel free of charge but no one really tells you about it unless you ask. I emailed the hotel before hand requesting airport pick up... More 

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Mildred R, Thank you for taking the time to provide a review on your recent stay at the Novotel Brisbane Airport. I am pleased that you had an enjoyable stay at the hotel. I do apologise for the lack of communication over transport options for our guests. I believe the reservation staff may have offered to organise a private... More 

Port Moresby, Papua New Guinea
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed at the Novotel Brisbane Airport many times and have always had a very decent stay. The biggest issue this time was the comfort of the bed! Terribly hard and very noisy! There was no bed topper only a thin mattress protector - prior to this experience the beds have always been extremely comfortable. We bought the to... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Tarni B, Thank you for taking the time to provide feedback on your recent stay at Novotel Brisbane Airport. It is always great to hear from our return guests! I do apologise that your bed wasn't comfortable for you on this stay but I am glad to hear our team were able to deal with the issue for you.... More 

Adelaide, Australia
Top Contributor
51 reviews 51 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a short free bus ride from airport. Friendly, efficient staff. Good, clean rooms. Great food. Excellent convention facilities. I would certainly come back again and all delegates attending our meeting were also very impressed.

Was this review helpful? Yes 1
GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear SAT5051, Thank you for taking the time to provide such lovely feedback on your recent stay at the Novotel Brisbane Airport. I am glad that you found the hotel to be in a convenient location to the Brisbane Airport and found our team to be friendly and efficient. I am very pleased that you had an enjoyable meeting and... More 

Finland
Top Contributor
59 reviews 59 reviews
54 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an early flight from Brisbane airport and this hotel is just a couple kilometres from the airport. Still quiet. Had a good sleep. We had a rental car and there was good space for parking close to the main entrance. That was good as we needed to repack all our suitcases and thus carry them to our room.... More 

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Jaatinen, I appreciate you taking the time to review your stay at Novotel Brisbane Airport. I am pleased to hear you were able to enjoy our close proximity to the Brisbane Airport and found your guest room to be easily accessible. I hope to welcome back you and your family again in the future. Best wishes, Alex Penklis General... More 

Cuneo, Italy
Top Contributor
143 reviews 143 reviews
35 hotel reviews
161 helpful votes 161 helpful votes
1 of 5 stars Reviewed 1 week ago

It is not acceptable, when paying the hefty sum of AU$ 300 for a night in this hotel, that: The fee doesn’t even include the internet connection that - if used more than two hours - adds another $ 25 to the bill. The bathroom amenities range is as poor as a motel one (no toothbrush, no razor, no comb)... More 

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Homing_Pigeon1, Thank you for taking time to give feedback on your recent stay at the hotel. I'm very disappointed to hear of the troubles you encountered during your stay at the hotel. I can assure you this is certainly something we will be looking into immediately as this not the standard we strive to maintain. Thank you again for... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I recently had the misfortune of using this hotel on a business trip. As I was staying with a colleague a twin room was booked. I called during the afternoon to ensure that the bedding arrangements were correct as we were arriving late and leaving very early to catch a 5am flight. When we arrived at 11pm we were informed... More 

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perth
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel over night for a stopover returning from Hawaii and not getting our next flight back to Perth until 8pm the following night. The room accomodated 4 verywell for our overnight stay - even though we had 8 suitcases and 4 bits of cabin luggage - it was really close from the Airport so suited the... More 

Was this review helpful? Yes 1
GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Leanne P, Thank you for taking the time to provide such wonderful feedback on your recent stay at the Novotel Brisbane Airport. I am glad your time at the hotel and surrounding facilities was an enjoyable experience as it can be difficult sometimes waiting for a late flight. It is great to hear our team was able to provide... More 

North Mackay, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for the night after attending a concert at the Boondal Entertainment Centre. It was a short shuttle bus ride from the Brisbane Airport. Location is brilliant for a stop over - directly across the road from DFO shopping, coffee shops and taverns. There is also a bustling wine and tapas bar on site. The rooms... More 

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GMNBAirport, General Manager at Novotel Brisbane Airport, responded to this review

Dear Sharon M, Thank you for taking the time to provide a review on your recent stopover at the Novotel Brisbane Airport. I am glad your were able to enjoy the hotel's convenient location to the Brisbane Entertainment Centre, the Brisbane Airport as well as the DFO Shopping Centre. I am also pleased that our team were helpful throughout your... More 

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