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Oaks Casino Towers

4.5 of 5 151 George Street, Brisbane, Queensland 4000, Australia
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Oaks Casino Towers
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Oaks Casino Towers
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267 reviews from our community

Traveler rating
    70
    95
    52
    23
    27
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50
77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Stayed there one night with family as had a function at convention centre and this was closet available hotel . Should of stayed somewhere else as the oaks is the worst hotel I have stayed in . Started with the poor instructions on where to park, staff should all be sacked and employ staff who want to work in hospitality... More

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Cairns, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

For shopping or business in the Brisbane city area we prefer Oaks Casino Towers because of its great location and practical apartments. I rate the service of the hotel poor only because it does not offer free wifi throughout your stay. When we travel as a family free wifi is a significant consideration and the fact that you get only... More

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Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed there for two nights in a one bed room Executive room with the river view. First, we were disappointed that we were given a very low floor, the lowest floor you can get for a river view room. It would have been ok if everything else went smoothly. While the kitchen was nice, the living... More

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Sydney
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I would have to say the stay was ok. The apartment was on a corner on the 30th floor. Great view of the city especially at night. Had an issue with the foxtel and it was fixed within half an hour. Location could not have been better. Reception staff varied from very helpful to having attitude. As was G20 my... More

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OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for posting your review on Trip Advisor. I am sorry to hear that you were disappointed with some aspects of your stay. We have commenced spring cleaning of the apartments which will spruce them giving a fresh feel. I am pleased to hear that you enjoyed our location, the great views from the apartment and the use of... More

Ottawa, Canada
Top Contributor
152 reviews 152 reviews
24 hotel reviews
229 helpful votes 229 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

just stayed eleven nights...asked for a late check out on a Tuesday and was told it would be sixty dollars to stay an hour over. When I did check out, was hit with a $75 dry cleaning bill for five shirts! I queried why when it was listed at ten dollars a shirt on the price list and was told... More

Was this review helpful? Yes 1
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for taking the time to write about your experience with us. The dry cleaning docket clearly states that there is a surcharge for pickup on weekends. As regards late checkout, we offer a complimentary late checkout till 11.00 am subject to availability. A late checkout fee applies after 11.00 am. Refurbishment of the apartments is planned for next... More

Margate, Australia
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed with colleague in 2 bedroom apartment. Wall unit way to big it went about 30 cm across the door to 1 bedroom. Kitchen table so big couldn't pull suitcase between wall & table to get into room. On arrival asked for lower floor. Lady at counter rude and not helpful. Would have been happy with polite sorry to full.... More

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OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your feedback following your recent stay with us. I am sorry to hear that the apartment allocated to your booking did not meet your expectations. It is also disappointing to hear that you encountered an instance of indifference in terms of attitude from a member of our front office team and I sincerely apologise for the same.... More

Queensland, Australia
Top Contributor
109 reviews 109 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed a three bedroom apartment for three nights for our family during the Brisbane Marathon in August. We had four adults and two small children and wanted to be close to the starting line. After quite a bit of research online, I called Oaks Casino Towers and secured a lovely three bedroom apartment which exceeded our expectations. My husband... More

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for sharing your excellent feedback following your stay at Oaks Casino Towers. I am absolutely delighted to hear such fabulous feedback from one of the top contributors on this forum. I will be sharing the same with our team and congratulating them on a job well done. Your feedback demonstrates that we have exceeded your expectations on all... More

Gold Coast
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband and I just spent 2 nights here and were appalled at the level of service provided. The room was grotty with a damp smell. Couldn't use mirror in bathroom as it was too dirty. Aircon did not work in the bedroom so it was very stuffy. Informed the lady at reception after our first night and was advised... More

Was this review helpful? Yes 2
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service from our front desk and housekeeping teams. This is definitely not in line with our usual standards and I do apologise for any disappointment you experienced during your stay. I invite you to contact me directly to discuss in more details... More

Hong Kong, China
Contributor
14 reviews 14 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have been here for 2 times and stayed here for more than a month. Pros: 1) Very specious rooms 2) Staffs were really good and helpful. Special thanks to Cecelia for giving me a nice room. 3) View from the room can be good based on the room they have provided. So ask for river view rooms. 4) Beds... More

Was this review helpful? Yes 3
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your feedback regarding your recent stay at Oaks Casino Towers. I am pleased to hear your comments about our central location, spacious and comfortable apartments with expansive river views and our customer friendly team. I have noted your suggestions about the security box, internet and drinking water which I will forward to our Executive Management team for... More

Angaston, Australia
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 4 nights for the Good Food & wine show. Great location and lovely walk to the convention centre. Downside - on 22nd floor very noisy and the curtains DONT CLOSE PROPERLEY. At 5 in the morning it was like the middle of the day for brightness. Other than that, all good.

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your feedback regarding your stay at Oaks Casino Towers. I am glad to hear that you enjoyed your stay in our spacious apartment with expansive views and found our location to be central and convenient. I have noted your comments about the curtains requiring maintenance and will arrange accordingly. I look forward to welcoming you again on... More

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Additional Information about Oaks Casino Towers

Address: 151 George Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Casino Towers 4.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Oaks Casino Towers Hotel Brisbane
Oaks Hotel Brisbane

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