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Oaks Casino Towers

151 George Street, Brisbane, Queensland 4000, Australia
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336 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A great over night or short stay apartment. Clean and tidy with kitchen facilities. The location of the bathroom from the bedroom was a little strange but apart from this is was nice. Gym facility overlooking Southbank enhanced my workout with the view. Walking distance to shops, restaurants and the casino, perfect for a business trip due to the facilities... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Awful musty room with no view and Rock hard bed . Poor staff assistance when requested to change rooms .. Requested additional cost to move . Overall very disappointed . Had requested and paid for 2 bed 2 bath unit but had only one bath . Was jammed in a back room after requesting nice room with river view as... More 

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your feedback. I am surprised to hear that you and your family did not enjoy your stay with us. I understand that you were not pleased with the apartment allocated to your booking as it did not have river views. As you had booked a standard apartment, we were unable to provide a complimentary upgrade due to... More 

Travelers are raving about these Brisbane hotels

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Yeah the rooms are clean and modern, and the view is spectacular. But upon booking the room we called the hotel to ask if we could get a earlier check in to decorate the room for a Hens Night, which we were told to call back a couple days prior and they may know, and that's understandable. A few days... More 

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for our feedback. I am glad to hear that our apartments are spacious, clean, modern and provide spectacular views. As regards the No Party policy, guests are explained about the No Party policy on arrival and they acknowledge this by signing the Guest Registration form. This is enforced to ensure that hotel guests/residents are not inconvenienced by disturbances... More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Front desk staff were very friendly, the river view room view was amazing. Furniture was outdated, however bed was quite comfortable. Overall a pleasant and comfortable stay- no major complaints, and an amazing view.

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for sharing your feedback on Trip Advisor. I am pleased that you had an enjoyable stay with us in one of our river view apartments. Our Refurbishment program is underway and will be completed by mid July '15. Most of the apartments have been refurbished and will enhance the overall guest experience. I look forward to welcoming you... More 

Queensland, Australia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here on three occasions over the last few months – business purposes. On two occasions our apartments looked out over the river – the preferred apartments. (The higher up – the better the view). You can’t fault the location – close to shops, restaurants, and all that the Brisbane CBD has to offer. The apartments were very... More 

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank for posting your review recommending Oaks Casino Towers. It is great to receive such a fantastic review from a Senior Contributor. We always strive to enhance the guest experience. All our apartments are being refurbished now. The refurbishment will be completed in early July '15. This will definitely enhance the overall guest experience providing a comfortable stay for our... More 

Mackay, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I was lucky enough to get an upgrade to a river view apartment and it was fantastic! The best views over to Southbank and of the river. The apartment had a massive balcony with outdoor setting, great big windows and heavy curtains so there was NO noise at night or early mornings once commuters starting making their way into the... More 

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OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for such fantastic feedback. It is always a delight to receive such a glowing review highlighting our accommodation, location and super friendly team. I look forward to your continued patronage of Oaks Casino Towers. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Beautiful room, gorgeous views of the city and river but that's all. I booked a room for a friends hens party, had numerous phone calls with staff and stating intended hens party but on the night we were visited by a very rude security woman at 9.55pm, who told us we had several noise complaints (first we had heard of... More 

Was this review helpful? Yes 1
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your comments following your recent stay at Oaks Casino Towers. I fully agree with you regarding the quality of the accommodation and the expansive river views which Oaks Casino Towers provides. However, your comments about our team and the No Party policy is completely unjustified. I have discussed with the team member who assisted with your check... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A group of us stayed here for a girls long weekend.Great rooms balcony with view over river. Walk to Queen St mall. Bars restaurants entertainment casino all within a short walk. Clean comfortable accommodation. Excellent

Was this review helpful? Yes
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your excellent feedback. I am delighted to hear you and your friends had an enjoyable weekend stay at Oaks Casino Towers. Your comments about our clean, comfortable & spacious apartment with river view and central location speaks for itself. Looking forward to welcoming you and your friends again soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Disappointed with our stay $400.00 for one night stay, balcony door wouldn't open, no light in the main bedroom, kettle didn't work, bedding configuration was incorrect however this was rectified. On a positive note views and position were fantastic

Was this review helpful? Yes 1
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for posting your feedback on Trip Advisor. I apologise for the disappointment you experienced during your stay. This is definitely an exception and sincerely request you to dismiss the minor inconveniences which marred your experience with us. Please contact me directly on hmcasino@theoaksgroup.com.au when you want to stay again and I will personally look after your booking. I... More 

Greater Hobart, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The view of River was great. The Oaks Casino Towers was in a great location with only short walk to everything. The staff were polite. Our room was very clean and tidy. I have stayed at other Oaks Motels and now check then first.

Was this review helpful? Yes 1
OaksCasino, General Manager at Oaks Casino Towers, responded to this review

Thank you for your short and sweet review. It is pleasing to hear your comments about our clean and spacious apartments with great views, central location and customer friendly staff. I have shared your review with the team. I look forward to welcoming you and your partner again sometime soon. More 

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