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4.5 of 5 Condominium   |   420 Queen Street, Brisbane, Queensland 4000, Australia
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52%
Ranked #44 of 107 Specialty Lodging in Brisbane
A recent review
3 of 5 stars reviewed 5 days ago
NicE178 Queensland
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237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Queensland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed in a one bedroom apartment this weekend just gone and found our stay to be quite average. Check in staff were rude and unhelpful, the shower was mouldy in many places and the wait time for lifts in peak times was unreasonable (over 20 minutes). We've stayed in many hotels in Brisbane and this is our least favourite... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for taking time to comments on your recent stay with us. I was disappointed to hear that your stay was average and found our staff unfriendly. We strive for 100% guest satisfaction and It is disappointing that we failed to provide this during your stay. The issues presented are not indicative of the service we strive to provide,... More

Atherton, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for 5 nights recently and it was pretty good. We book a one bedroom executive suite (we paid extra for the high floor with views) The view was amazing but was a bit disappointed with some of the finishings. The bathroom was clean except there was mould in the corners of the bathtub which was a bit of... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank your for your comments from your recent stay at Oaks Aurora Tower. I am glad to hear you enjoyed the location and the view from the apartment, also found our staff friendly. In regards to the comments that you have made about the cleanliness of the bathroom, smell from the dishwasher and Foxtel issues, I do apologise and I... More

Mackay, Australia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was upgraded to a 2 bedroom with a stunning river view (thanks!). Apartments are large with a HUGE bed but a bit shabby for such a new building and the foyer entrance and hallways are dim and not inviting. The noise from the hallway was like have the door open - poor design. No party policy yet apartment beside mine... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for providing your feedback on your recent stay with us. I am pleased to hear that you enjoyed the location and the spectacular view, and found our staff friendly. In regards to the noise in the hallway being your only negative, I do apologise and please rest assure that we will be more vigilant and monitor for any... More

Wellington, New Zealand
Contributor
19 reviews 19 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Oaks Aurora recently as we were on a business trip to Brisbane and the location in regard to the CBD was excellent. We had a one bedroom apartment on the 25th floor with great views of the bridge and city beyond. The apartment was very spacious and contained an internal laundry area. The... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're very pleased to read that you enjoyed your stay. Likewise we're pleased to hear your found the location of the building convenient. Thank you again for your feedback. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future. More

Townsville, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a few nights on a trip to attend a friend's wedding across the road at the old Customs House. Staff at the front desk were friendly and efficient when I arrived and also when I left. The apartment was compact but contained everything I expected and needed. It was on the 28th floor, and it had quite interesting... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you enjoyed your stay and found your accommodation conveniently located to everythng, weding venue included. To answer your question, the apartments at the front of the building do overlook the city and river yes. If you're visiting us again be sure to ask... More

Marcoola Qld
2 reviews
5 of 5 stars Reviewed August 10, 2014

A group of us stayed here recently on a Saturday night. The location was great,walking distance to where we needed to be on Sat night and a short walk up to Queen St Mall. The hotel was clean and modern and we had 2,2 bedroom apartments each had 2 bathrooms which is handy when you have 3 women sharing !!!... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear yourself and friends enjoyed your stay. Likewise I'm glad your accommodation was conveniently located. Throw in the fantastic view and it sounds like you had a great weekend. We look forward to welcoming you back to Oaks Aurora Tower. Thanks again for your... More

Maitland, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 4, 2014

Our apartment was enormous, clean and well maintained. Staff appear cheerful and helpful. Location is great if you're planning to do a bit of shopping, eating and drinking. The package we booked represented pretty good value for money, and I'd definitely use it again. I'm docking a point simply because our 'double bed' was actually two singles pushed together. Harsh,... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you enjoyed your stay and found your accommodation comfortable and conmveniently located. I'm sorry to hear you found your bed to be unsatisfactory. Ordinarily these are very comfortable. They're actually split king beds comprising of two king singles. If you could be so... More

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 20, 2014

This 'aparthotel' has a great location in downtown Brisbane with nice views of the river from the sizeable balconies but doesn't have much else to offer. If you're looking for a full-service business hotel, you may want to look elsewhere. Customer service was lacking. Rooms were decent but in need of some better maintenance. AC control was ridiculously complicated and... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. I'm not sure if you were visiting Brisbane for work or pleasure however I'm pleased to hear you found your accommodation to be conveniently located. I apologise that you found our business facilities lacking. Whilst we don't provide full hotel facilities you may be accustomed to we do... More

Sydney, Australia
Top Contributor
101 reviews 101 reviews
24 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 18, 2014

Stayed here for one night on business and it was excellent. Good quality, clean apartment. Mine was high up and had a great view of the city and story bridge. It is in the city so not perfectly quiet, but thats what you get. The service is obviously limited because it is an apartment not a hotel, but reception was... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear that you enjoyed your stay and found your accommodation comfortable. Likewise, I'm pleased to hear the staff were helpful whilst you stayed with us. We look forward to welcoming you back to Oaks Aurora in the not too distant future. More

Adelaide
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2014 via mobile

I travel frequently both in Australia & overseas & have always had great experiences, so was shocked at the treatment received at Oaks Aurora. We (3 adults & 1 baby) stayed 2 nights & will never stay again. We booked & paid via a travel agent 3 months prior- for a 2 bedroom + baby cot with balcony & river... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. We appreciate your taking time to provide this feedback. I apologise that your stay with us was not entirely satisfactory. It appears from speaking with your travel agent that there was a lot detail ommitted from your reservation. Just to clarify same was explained to you when you... More

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Additional Information about Oaks Aurora

Address: 420 Queen Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Aurora 4.5*
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Also Known As:
Oaks Aurora Brisbane

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