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4.5 of 5 Condominium   |   420 Queen Street, Brisbane, Queensland 4000, Australia
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52%
Ranked #46 of 101 Specialty lodging in Brisbane
A recent review
3 of 5 stars reviewed 5 days ago
Darin S Los Angeles, California
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231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This 'aparthotel' has a great location in downtown Brisbane with nice views of the river from the sizeable balconies but doesn't have much else to offer. If you're looking for a full-service business hotel, you may want to look elsewhere. Customer service was lacking. Rooms were decent but in need of some better maintenance. AC control was ridiculously complicated and... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. I'm not sure if you were visiting Brisbane for work or pleasure however I'm pleased to hear you found your accommodation to be conveniently located. I apologise that you found our business facilities lacking. Whilst we don't provide full hotel facilities you may be accustomed to we do... More

Sydney, Australia
Top Contributor
92 reviews 92 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night on business and it was excellent. Good quality, clean apartment. Mine was high up and had a great view of the city and story bridge. It is in the city so not perfectly quiet, but thats what you get. The service is obviously limited because it is an apartment not a hotel, but reception was... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear that you enjoyed your stay and found your accommodation comfortable. Likewise, I'm pleased to hear the staff were helpful whilst you stayed with us. We look forward to welcoming you back to Oaks Aurora in the not too distant future. More

Adelaide
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I travel frequently both in Australia & overseas & have always had great experiences, so was shocked at the treatment received at Oaks Aurora. We (3 adults & 1 baby) stayed 2 nights & will never stay again. We booked & paid via a travel agent 3 months prior- for a 2 bedroom + baby cot with balcony & river... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. We appreciate your taking time to provide this feedback. I apologise that your stay with us was not entirely satisfactory. It appears from speaking with your travel agent that there was a lot detail ommitted from your reservation. Just to clarify same was explained to you when you... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Im yet to even stay here but the service so far has be the worst experience. Its been all about money money money and the cost of parking is unjustifiable. A motorcycle MUST pay a full car rate, when advised i booked through a 3rd party they were not happy the booking was not done directly through them, when i... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your pending visit to Oaks Aurora Tower. I can see from reservation notes at this end that you've spoken to our central reservations office on a number of occasions. I apologise if you've experienced difficulties with your 3rd party reservation. My understanding is you initially booked a one bedroom apartment for 3 nights then... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Loved the place and so close to everything. Would have given full marks, however staff Need to smile and not feel the guests are in the way. Don't turn into dolly trolleys girls..just remember we are guests staying with you and hopefully we help to pay the Oaks bills and that would include staff wages.

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you found the location of Oaks Aurora convenient and I assume your accommodation comfortable. I apologise if the staff were not overly accommodating or welcoming whilst you stayed with us. This is very disappointing to hear. Ordinarily our front line staff are very... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

From the beginning checking in was a disaster. There were about 15 people waiting to check in and only two staff checking people in (25 minutes wait time). There was a manager behind the counter but she was to busy chatting with one of the other staff members who had finished their shift. Finally got to the desk to check... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I appreciate your taking the time to provide this feedback. I apologise your checkin was less than satisfactory. Judging by your comments it was obviously very busy at the time. I assuming it was a weekend when you stayed. Nonetheless the behaviour you've reported is unnacceptable for... More

Melbourne, Australia
Top Contributor
79 reviews 79 reviews
40 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 5, 2014

This is not a hotel, it is serviced apartments. Entrance is a pain (from Rich Lane, and there is no ramp if you have wheeled luggage). That is the biggest downside - otherwise I enjoyed my stay. Room was serviced daily. Happy View sucked - I got to see the air conditioning units on the Boeing building. Room was quiet... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. I'm sorry to hear that you experienced difficulties with the building entrance. Just a note for next time you stay, if you need a hand with luggage please don't hesitate to ask our friendly staff for assistance. Likewise I'm sorry you didn't like the view from your apartment.... More

Savannah, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2014

This building is not a hotel rather Oaks are the building managers passing the building off as a hotel. Even the name is not correct. It is Aurora Tower. It was never meant that it be run as a hotel. The rental company is Chinese owned and I expect that there is little training. Not worth staying here if you... More

Was this review helpful? Yes 2
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. For your information. Oaks Aurora provides a serviced apartment product which is not unlike a typical hotel with the exception of concierge and valet provisions and the like. Instead we provide large comfortable fully self contained apartments which suit the discerning traveller both corporate and leisure alike. We... More

Sydney, Australia
Contributor
19 reviews 19 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 27, 2014

Great apartment complex and friendly check in staff. The apartment is clean and spacious. Nice furntiure and daily room service. Cable Internet for a fee.... Bed was probably one of the most uncomfortable I have slept in - two matresses pushed together so you get the edge of each mattress in the in the middle of the bed.

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you found your accommodation comfortable and staff helpful. I'm sorry you found our beds to be too hard. If you could please be so kind and email me on hmaurora@theoaksgroup.com.au and advice which apartment you stayed in so I can look into this.... More

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 20, 2014

I stayed in this hotel on the 7th of February 2014 for 2 nights. We paid extra to get the executive river view room as it looked better but this was not the case. Firstly the TV and Foxtel didn't work in the living as a connection was broken. We got them to come up and look at it but... More

Was this review helpful? Yes 1
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I apologise you experienced difficulties with the TV and / or Foxtel whilst you stayed with us. Unfortunately we would not have been able to call on a technician to repair this until the following working day. Having said this you should have been offered alternative accommodation... More

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Additional Information about Oaks Aurora

Address: 420 Queen Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Aurora 4.5*
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Also Known As:
Oaks Aurora Brisbane

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Brisbane accommodation within walking distance of all that the city has to offer, Oaks Aurora Tower is a modern 69-storey landmark building popular with business travellers. Hailed as a masterpiece of inspired design, the hotel is superbly appointed with resort-style amenities and commanding panoramic city and river views.Comprising 1 and 2 bedroom self-contained apartments, fully equipped with kitchen and laundry, reverse cycle air-conditioning and spacious balconies, Oaks Aurora Tower also offers a 25m heated lap pool, recreation deck, spa, sauna, gym and cinema. ... more   less 
Number of rooms
200

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