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4.5 of 5 Condominium   |   420 Queen Street, Brisbane, Queensland 4000, Australia
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53%
Ranked #44 of 104 Specialty lodging in Brisbane
A recent review
4 of 5 stars reviewed 3 days ago
Ozturtle Townsville, Australia
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234 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Townsville, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for a few nights on a trip to attend a friend's wedding across the road at the old Customs House. Staff at the front desk were friendly and efficient when I arrived and also when I left. The apartment was compact but contained everything I expected and needed. It was on the 28th floor, and it had quite interesting... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you enjoyed your stay and found your accommodation conveniently located to everythng, weding venue included. To answer your question, the apartments at the front of the building do overlook the city and river yes. If you're visiting us again be sure to ask... More

Marcoola Qld
2 reviews
5 of 5 stars Reviewed 1 week ago

A group of us stayed here recently on a Saturday night. The location was great,walking distance to where we needed to be on Sat night and a short walk up to Queen St Mall. The hotel was clean and modern and we had 2,2 bedroom apartments each had 2 bathrooms which is handy when you have 3 women sharing !!!... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear yourself and friends enjoyed your stay. Likewise I'm glad your accommodation was conveniently located. Throw in the fantastic view and it sounds like you had a great weekend. We look forward to welcoming you back to Oaks Aurora Tower. Thanks again for your... More

Maitland, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our apartment was enormous, clean and well maintained. Staff appear cheerful and helpful. Location is great if you're planning to do a bit of shopping, eating and drinking. The package we booked represented pretty good value for money, and I'd definitely use it again. I'm docking a point simply because our 'double bed' was actually two singles pushed together. Harsh,... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you enjoyed your stay and found your accommodation comfortable and conmveniently located. I'm sorry to hear you found your bed to be unsatisfactory. Ordinarily these are very comfortable. They're actually split king beds comprising of two king singles. If you could be so... More

Los Angeles, California
Contributor
19 reviews 19 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This 'aparthotel' has a great location in downtown Brisbane with nice views of the river from the sizeable balconies but doesn't have much else to offer. If you're looking for a full-service business hotel, you may want to look elsewhere. Customer service was lacking. Rooms were decent but in need of some better maintenance. AC control was ridiculously complicated and... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. I'm not sure if you were visiting Brisbane for work or pleasure however I'm pleased to hear you found your accommodation to be conveniently located. I apologise that you found our business facilities lacking. Whilst we don't provide full hotel facilities you may be accustomed to we do... More

Sydney, Australia
Top Contributor
96 reviews 96 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for one night on business and it was excellent. Good quality, clean apartment. Mine was high up and had a great view of the city and story bridge. It is in the city so not perfectly quiet, but thats what you get. The service is obviously limited because it is an apartment not a hotel, but reception was... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear that you enjoyed your stay and found your accommodation comfortable. Likewise, I'm pleased to hear the staff were helpful whilst you stayed with us. We look forward to welcoming you back to Oaks Aurora in the not too distant future. More

Adelaide
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2014 via mobile

I travel frequently both in Australia & overseas & have always had great experiences, so was shocked at the treatment received at Oaks Aurora. We (3 adults & 1 baby) stayed 2 nights & will never stay again. We booked & paid via a travel agent 3 months prior- for a 2 bedroom + baby cot with balcony & river... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. We appreciate your taking time to provide this feedback. I apologise that your stay with us was not entirely satisfactory. It appears from speaking with your travel agent that there was a lot detail ommitted from your reservation. Just to clarify same was explained to you when you... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2014

Im yet to even stay here but the service so far has be the worst experience. Its been all about money money money and the cost of parking is unjustifiable. A motorcycle MUST pay a full car rate, when advised i booked through a 3rd party they were not happy the booking was not done directly through them, when i... More

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your pending visit to Oaks Aurora Tower. I can see from reservation notes at this end that you've spoken to our central reservations office on a number of occasions. I apologise if you've experienced difficulties with your 3rd party reservation. My understanding is you initially booked a one bedroom apartment for 3 nights then... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 25, 2014

Loved the place and so close to everything. Would have given full marks, however staff Need to smile and not feel the guests are in the way. Don't turn into dolly trolleys girls..just remember we are guests staying with you and hopefully we help to pay the Oaks bills and that would include staff wages.

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I'm pleased to hear you found the location of Oaks Aurora convenient and I assume your accommodation comfortable. I apologise if the staff were not overly accommodating or welcoming whilst you stayed with us. This is very disappointing to hear. Ordinarily our front line staff are very... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014

From the beginning checking in was a disaster. There were about 15 people waiting to check in and only two staff checking people in (25 minutes wait time). There was a manager behind the counter but she was to busy chatting with one of the other staff members who had finished their shift. Finally got to the desk to check... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I appreciate your taking the time to provide this feedback. I apologise your checkin was less than satisfactory. Judging by your comments it was obviously very busy at the time. I assuming it was a weekend when you stayed. Nonetheless the behaviour you've reported is unnacceptable for... More

Melbourne, Australia
Top Contributor
80 reviews 80 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 5, 2014

This is not a hotel, it is serviced apartments. Entrance is a pain (from Rich Lane, and there is no ramp if you have wheeled luggage). That is the biggest downside - otherwise I enjoyed my stay. Room was serviced daily. Happy View sucked - I got to see the air conditioning units on the Boeing building. Room was quiet... More

Was this review helpful? Yes
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora. I'm sorry to hear that you experienced difficulties with the building entrance. Just a note for next time you stay, if you need a hand with luggage please don't hesitate to ask our friendly staff for assistance. Likewise I'm sorry you didn't like the view from your apartment.... More

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Additional Information about Oaks Aurora

Address: 420 Queen Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Aurora 4.5*
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Also Known As:
Oaks Aurora Brisbane

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Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Brisbane accommodation within walking distance of all that the city has to offer, Oaks Aurora Tower is a modern 69-storey landmark building popular with business travellers. Hailed as a masterpiece of inspired design, the hotel is superbly appointed with resort-style amenities and commanding panoramic city and river views.Comprising 1 and 2 bedroom self-contained apartments, fully equipped with kitchen and laundry, reverse cycle air-conditioning and spacious balconies, Oaks Aurora Tower also offers a 25m heated lap pool, recreation deck, spa, sauna, gym and cinema. ... more   less 
Number of rooms
200

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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