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Oaks Aurora

420 Queen Street, Brisbane, Queensland 4000, Australia
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Oaks Aurora
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Ranked #50 of 113 Specialty Lodging in Brisbane
A recent review
4 of 5 stars reviewed 2 days ago
Renee P Atherton, Australia
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297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atherton, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I and his parents stayed here in November 2014 for 3 nights. We had a nice 2 bedroom 2 bathroom apartment on the 9th floor (I think). The apartment was lovely and clean (compared to the last time we stayed here). The beds and pillows were amazing. We enjoyed our stay here this time much better then... More 

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Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night in a two-bedroom apartment (not the first time) and found the overall hotel facilities first class, clean and comfortable. Reception staff was efficient and very friendly. The location was amazing, close to the Brisbane River with the CityCat and City Hopper within walking distance and so many restaurants and cafes to choose from. Highly... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your return stay with us. Your feedback is most appreciated. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future. More 

Brisbane, Queensland, Australia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed 1 night as we attended a wedding. @ couples in a 2 bedroom apartment. On the 10th floor, other family were on the 21st floor, but if we wanted to get to their room or them to us we had to meet in foyer to get to their floor as the electronic button would only do the floor you... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your stay for the most part. Apologies if you found the security function that is moving floor to floor difficult. These measures are in place to ensure the safety and privacy of residents and hotel guests is upheld. Thank you again... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

Disappointed to be asked for a credit card deposit of $150, for extras/damages! No minibar, room paid for by corporate booking. Told the $150 dollars would be refunded to my account in 7-10 days. A nice little earner to have all of those funds . Rooms are adequate though not spacious, towels old, lots of noisy neighbours( despite being asked... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I apologise of the credit card preauthorisation request disappointed you. This function is explained in great detail on all websites and furthermore is quite common at most if not all hotels. I trust the preauthorisation was released back to your credit card in a timely fashion. Thank... More 

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a week, nice apartment for visitors and families. I guess most of the rooms comes with kitchen and utensils. Beds were queen and comfortable. Both sides views or good, i prefer the one over looking story bridge. Since so many rooms in this apartment, the parking availability is not sufficient. Guest parking is mixed with resident parking... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your week stay with us. Apologies of you experienced difficulties with our carparking function. There are several levels of parking so it can be somewhat daunting I can appreciate. Thank you again for feedback. We look forward to welcoming you back... More 

Melbourne
Top Contributor
133 reviews 133 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Once again- I wish TA had a rating between average and very good. This oaks is in a great location and if you get a room facing the river it has great views over the storey bridge. The apartments are great for longer stays where you want to prepare your own meals, spacious and have laundry facilities. We were in... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you found your apartment well appointed. Apologies if you experienced difficulties with the bathroom facilities. Thank you for providing details on the apartment you stayed in. I will ask our maintenance personnel to inspect the apartment and undertake any necessary repairs. Thank you... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a 2 bedroom apartment on the 55th floor. The view was to die for. Absolutely stunning. As a local resident, I've never seen brisbane from this level. Apartment was clean, a great size for 3 people and well fitted out. There is nothing I could fault. Lifts were slow but worth it for the amazing views that the... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your stay and found your accommodation comfortable, likewise well priced. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Oaks with my partner for one night and all I can say is that it was a huge mistake. Staff were rude, we were told to pay ridiculous fees that have still not yet been returned when we were told they would be and overall, not worth it at all.

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OaksAurora, Front Office Manager at Oaks Aurora, responded to this review

Thank you for your feedback in regards to your recent stay at Oaks Aurora Tower. We take pride in delivering exceptional customer service and we will take this comment sincerely. If you would like me to follow up on any holding funds could you be so kind and reply to me via return email on fomauroratower@theoaksgroup.com.au. We do hope that... More 

Tokoroa, Waikato, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family loved this 2 bedroom apartment, which was spacious, beautifully decorated, immaculately clean, the kitchen was fully kitted out to cook meals, the bathroom had a washer & dryer, loved the big wardrobes with mirrored sliding doors, beautiful crisp white linen, 7/11, cafés and restaurants at our doorsteps - our favourite accommodation to date. The only problem was the... More 

Was this review helpful? Yes 1
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your stay. Thank you for pointing out your favourite points. Apologies if you experienced difficulties with your WiFi. I'm not sure what the issues were however I'm pleased to hear everything was sorted in the end. Thank you again for your... More 

Adelaide, Australia
Top Contributor
57 reviews 57 reviews
40 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a one bedroom. The apartment stank. The smell was coming from the drain, we ended up covering the floor drain, this helped a little. The carpet was also dirty, it had been vacuumed but felt sticky. We chose not to have shoes off - I'm glad our kids weren't with us. Our door lock was also broken but... More 

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OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. Your comments about a smelly drain are concerning as are your references to sticky carpet. I wondered could you please be so kind and advise me by return email hmaurora@theoaksgroup.com.au which apartment you stayed in. Please rest assured we take matters such as this very seriously. Thank... More 

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