This is a comfortable hotel in great location overlooking Darwin Harbour close to some good restaurants.
The multiple room suites are great for groups but unfortunately to turn up after booking some months before to find that in fact a three bedroom apartment is not available although it had been booked is an inexplicable lapse. Staff were helpful in providing...
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Thanks so much for choosing to stay with us at Mantra on the Esplanade and for taking the time to write a review. It's great to hear that you enjoyed your stay and that you thought our hotel was comfortable and our staff helpful. I am sorry that the central reservation office made an error with your booking but pleased...
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It's a pleasant place, but a slightly premium price. Enjoyed my stay, but details sometimes a bit odd. Something (service lifts?) starts up around 5 am, woke me several times. The minibar contents changed from day to day. The electronic room key failed twice and had to be re-programmed. Breakfast is pretty ordinary (I've had better buffet breakfast in Kathmandu,...
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Thanks for choosing to stay with us and for taking the time to provide your feedback. We are glad that you enjoyed your stay and that you thought our hotel was a pleasant place with friendly, helpful and courteous staff. I appreciate your comments for improvement and can confirm that we are currently upgrading some of the mini bar contents...
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It doesn't get much scarier than this. Yes I got all the below average service. But to wake up at 11.15pm on my first night to find a man starring at me in bed with his luggage ready to make this his room was just frightening, as a woman traveling on her own. Then the hotel handled it appallingly. Immediate...
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Dear skm0803,
Thank you for taking the time to write about your experience and I would again like to offer you my sincere apologies for the key card error. Obviously it is very disppointing for me to read that you were not happy with my handling of the situation. As discussed, I made contact as soon as I was aware...
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A friend and I stayed here for two nights after our Top End trip. Unexpectedly we were in an apartment on the top floor, so we had plenty of room, which we appreciated! We found the accomodation very pleasant, very comfortable. The kitchen, for two people, was perfectly adequate. The washing machine and dryer was another unexpected bonus, although having...
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Thanks for your feedback regarding your recent stay at Mantra on the Esplanade and it was great to hear that you enjoyed one of our newly refurbished city view apartments and our location in the heart of the entertainment district with easy access to local offices, shops, restaurants and bars.
I can advise that we have now moved the equipment...
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After an awesome holiday in Darwin & Kakadu I thought it would be nice to spend the last night in the executive suite of what I thought was the finest hotel in Darwin.
The hotel has all the finery and glitz and looked very impressive when entering the foyer and it wasn't until I had to deal with any staff...
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Thank you for choosing to stay at Mantra on the Esplanade and for taking the time to comment on your experience. Whilst it was great that you received a speedy check-in it was disappointing to read that you felt the staff were disinterested and i have addressed this point with our reception team.
We are delighted that you thought our...
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I stayed in this hotel for a few months whilst working in Darwin. The staff are lovely, very polite and attentive. I often enjoyed a glass of wine on the balcony and took the dinning room chairs outside to sit on. After a few days, I returned to my room to find the staff had put an outside table and...
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Dear Beth,
Thank you for taking the time to review our hotel and we are very pleased that you enjoyed your stay with us during your work contract. It's great to hear that you experienced our lovely, polite and attentive staff and I have passed on your comments to our team. I am sorry that the music from our neighbours...
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We took advice from fellow travellers on this hotel via Trip Advisor and they were accurate! So we suggest you request a room facing the harbour on 4th floor or above when booking. Very nicely appointed 1 bedroom apartment on the 4th floor facing the sea-got to view some fantasitc sunsets and an ever passing parade of boats on the...
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Thanks for your great review and for choosing to stay with us at Mantra on the Esplanade. We are delighted that you enjoyed one of our our newly refurbished rooms with the sweeping views of the harbour and the spectacular sunsets. I am also pleased to advise that the balcony furniture has been re- installed as of May 1st which...
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We spent 6 days in this very well-equipped apartment with balcony. It had everything you could want, good kitchen, nice spacious living area with big TV, comfortable bed, all very clean. Balcony overlooking the town, we had a bit of trouble with ants, but we were more or less in the tropics so they are to be expected, & they...
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Thank you for choosing to stay with us in January and for providing your comments on Tripadvisor. We are delighted that you enjoyed your apartment which I can advise is now even better since we have recently refurbished all of our apartments and hotel rooms. We did have an issue in January with our fire alarm system which was related...
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My family & I stayed here for 2 nights in a 3 bedroom apartment at the start of our trip to the Top End. Although the room was very nice and spacious, we chose to stay somewhere different when we returned to Darwin at the end of our NT visit. Why? Well, firstly, the room was absolutely freezing cold, even...
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Dear customerservicequeen,
Many thanks for taking the time to comment on your stay at Mantra on the Esplanade and we are glad that you enjoyed your visit overall. As a result of your comments regarding our cold air conditioning (and similar feedback we have recently received from other guests), we have now turned off the air conditioning in our bedrooms...
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We stayed here recently for business purposes after the companies preferred hotel was fully booked for the 4 days we needed to stay. While the room was cheap and included breakfast this was reflected in the quality of the room and the breakfast.
Starting with the room - it was clean, had a comfortable bed and reflected the price paid...
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Thank you for taking the time to write a review and we are delighted that you enjoyed one of our newly refurbished rooms and our comfortable beds. The air conditioning is controlled by a switch panel on the wall which provides low, medium and high fan speeds as well as an off switch for those who prefer no airconditioning. I...
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