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DoubleTree by Hilton Hotel Alice Springs

4.5 of 5
82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia
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DoubleTree by Hilton Hotel Alice Springs
Ranked #5 of 14 hotels in Alice Springs
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11 reviews from our community

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Sydney, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 24, 2013 NEW

We hired 3 rooms for 4 people making a documentary over a 5 day period. Day one, after our crew had dinner in the lobby bar I was chased at the front of the hotel as we were leaving by a waiter insistent that I had not paid the alcohol component of our bill. I had paid it yet had... More

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Melbourne
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 24, 2013 NEW

I can understand the criticisms of other reviewers who compare this to other Hilton Hotels (or five star hotels) in big cities around the world and say this is not up to standard. But this is Alice Springs, not Paris, and I feel allowances can to be made for that. If you compare it, instead, to what else is on... More

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See 2 more reviews by Melb-girl13 for Alice Springs
Hastings, United Kingdom
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

We spent 1 night here before boarding The Ghan and 1 night after our Red Centre tour before flying home. Arrived in the morning on cross over day from Crowne Plaza to Hilton Double Tree. The Reception were having problems with the new computer system and though we would have to wait 2 or 3 hours before we could book... More

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CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 22, 2013

Dear liz160764, Thank you for choosing to stay with us at DoubleTree by Hilton Alice Springs prior to your trip on the Ghan and following your visit to the Red Centre. It is pleasing to read that you found our team friendly, especially at breakfast. I will ensure that this feedback is passed on to the team. Following your stay,... More

Melbourne
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 20, 2013 NEW

I agree with recent posted reviews. The place needs a lot of work. It looks and feels tired, but has just switched over to Hilton management. We ate at the in house café. Lots of drinkers/diners and a good atmosphere. The meal was a disaster. Thai fish balls were rubber and returned. The other tasters hardly any better. We then... More

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CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 22, 2013

Dear David W, Many thanks for taking the time on TripAdvisor. I am sorry to read that we fell short of your expectations on this occasion. As you have noted, we recently converted the property to DoubleTree by Hilton and are currently intensively retraining hotel team members to deliver the level of service you have come to expect at one... More

Charlottetown, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 19, 2013 NEW

There was nothing specifically wrong with this hotel. Room was OK, clean, but just tired, worn and dated. We had a balcony facing the mountains. A nice surprise was that it backed on to a nice little golf course so we were able to play several rounds by just walking out the back door. While the hotel is walking distance... More

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See 3 more reviews by Sharon155023 for Alice Springs
CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 22, 2013

Dear Sharon155023, Thank you for taking the time to post on TripAdvisor, it is pleasing to hear that you enjoyed the views from your room, facing towards the McDonnell ranges and proximity to Alice Springs golf course which is ranked as one of the top 10 desert golf courses in the world. I appreciate your feedback regarding interactions with the... More

Melbourne
2 reviews
4 of 5 stars Reviewed May 16, 2013

I loved my stay at Double tree (what a stupid name, I bet Paris Hilton was on drugs when she made that up). The rooms are a bit tired, but I'm sure they will be refurbished soon with the Hilton influence. Hannumans restraunt was awesome!! The staff were fantastic!! Particular mention to Matthew, the night manager. He bent over backwards... More

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CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 19, 2013

Dear Lan N, Thank you for taking the time to post on TripAdvisor and for choosing to stay at DoubleTree by Hilton Alice Springs. It is delighting to hear that you found our team our greatest assets. Since taking management of the property on 1st May 2013 we have conducted intense training with the team and it is wonderful to... More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 16, 2013

My complaint was the Recption staff were not friendly. Received a cold welcome. The room was ok a bit on the dark side, needed more lighting. About 2 km's out of town. They had porter service, on our departure they didn't turn up to pick up our bags from our room. We had to carry them down ourselves just in... More

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CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 19, 2013

Dear Rhonda O, Thank you for choosing to stay at DoubleTree by Hilton Alice Springs. Please be assured that your feedback is greatly appreciated and I am sorry that you experienced a deficiently in service during your stay with us. As the hotel only recently opened as a DoubleTree by Hilton property, we are currently reviewing all aspects of the... More

Cleveland
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 15, 2013

The hotel has recently been renamed a Doubletree by Hilton as of May 1. Let's hope the Hilton people spruce up the place. It's not a bad hotel, the lobby is large and the rooms are large too. I had a room with a view of the McDonnells. The bed was quite comfortable and I felt fairly safe even with... More

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See 2 more reviews by JessieNoelle for Alice Springs
CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 19, 2013

Dear JessieNoelle, Thank you for choosing to stay at DoubleTree by Hilton Alice Springs. As you have noted, on 1st May 2013, Hilton Worldwide took management of the property as a DoubleTree hotel. We are currently conducting intense training and development with the team to raise the standard offered at the hotel. Feedback such as yours assists greatly in reviewing... More

Princes Risborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 13, 2013

We stayed at the Crowne Plaza for 2 nights in total (1 night before we left on our camping trip and 1 night after). It was a good place to stay for a few nights but I wouldn't have wanted to stay any longer. The room was nice but nothing special and the location wasn't brilliant. It was quite far... More

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CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 19, 2013

Dear TravellingKimmi, Thank you for choosing to stay with us at DoubleTree by Hilton Alice Springs, I appreciate you taking the time to place feedback on TripAdvisor. On 1st May 2013, Hilton Worldwide took management of the property as a DoubleTree hotel. While you have noted that the hotel is approximately a 20-minute walk from town, by vehicle this trip... More

Gloucestershire
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 12, 2013

The hotel was average and OK for a couple of nights.A taxi ride into town and restaurants so I tried room service which was fine. Biggest complaint in this modern age is that there is no WiFi in the rooms! Only available in a small area in reception. Hotel staff friendly and generally helpful. No reduction for a single person.

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See 3 more reviews by Judith_pb for Alice Springs
CF-AKLLT, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review
May 19, 2013

Dear Judith_pb, Thank you for choosing to stay at DoubleTree by Hilton Alice Springs. Please be assured that your feedback is greatly appreciated. On 1st May 2013, Hilton Worldwide took management of the property as a DoubleTree hotel. We are currently reviewing facilities and services offered at the hotel and feedback such as yours is well received as a suggestion... More

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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Address: 82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 hotels in Alice Springs
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
DoubleTree by Hilton Alice Springs is located 15km from Alice Springs Airport and 500 metres from Alice Springs Convention Centre and Lasseters Casino. The hotel is a 15 minute walk or 4-minute drive from the town centre and adjacent to Alice Springs Golf Club, ranked in the top 10 best desert golf courses in the world! Experience eco-friendly luxury at the DoubleTree by Hilton Alice Springs hotel with views of the MacDonnell Mountain Ranges. Explore the rugged West MacDonnell Ranges, with their dramatic gaps and gorges, and the nearby red sand dunes. ... more   less 
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DoubleTree by Hilton Hotel Alice Springs
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