Not impressed with room service cooking. Ordered lamb with vegetables and received half cooked vegetables with chewey lamb. The chef should have been ashamed of the meal. asked for 750ml mineral water as per menu and received 350ml approx size but was charged for 750ml.
Mini bar prices were outlandish as expected.
Previously have eaten at the restaurant and received...
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Hi 67Richard
I do apologise that your room service meals were not cooked to your liking on this occasion. Your comments have been passed to kitchen who expressed their concern and also wished to apologise.
Our menus are in the process of being revised and I hope to welcome you back in the future.
Kind Regards
Scott Healey
Food and...
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I found Lasseters to be no too bad a place to stay. Staff were mostly helpful and accommodating (except the bouncer who denied me access because he believed i was too drunk. Id had 4 beers. He had to let me in so i could get to my room, ordered me not to go to the casino. I went anyway...
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Hi Aotus
Thank you for your feedback regarding your recent stay with us.
Our Responsible Service of Alcohol is practised on a case by case basis, I am sorry that this impacted your experience here. I do apologise that you had dirty cutlery, this has been addressed within the restaurant team. Our developments are inclusive of a commercial gym, I...
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As always, staying at Lasseters in Alice was good value. Plenty of choices for meals and the accommodation was clean and good value.
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Dear Timberl
Thank you for your feedback, I look forward to welcoming you back in the future.
Kind Regards
Kate Ernest
Front Office Manager
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I do not stay at Lasseters when I am in Alice because there rooms are very basic and way overpriced for what you get.
I do however go there for dinner at their restaurant "Juicy Rump" on the Tuesday night when they offer "2 for 1" prices and follow that up with a wander around the gaming area. Going there...
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Dear DarwinAustralia,
Thanks for taking the time to post a review.
Your feedback about the portion sizes has been passed onto the kitchen who have addressed this. Product knowledge is constantly being worked on with the staff and I am disappointed that the staff behind the bar were not aware of what they are selling. Training is ongoing and I...
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this was our third visit to alice springs staying at lasseters casino, i am so pleased we returned as the service and accommodation was excellent, the attention to detail in the rooms was a credit to the room staff. the meals within the resort were excellent and good value. well done lasseters
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Hi John C,
Thank you for taking the time provide us with your feedback.
I'm thrilled that you enjoyed your stay with us and look forward to welcoming you back on your next visit!
Regards
Krystal Cleere
Reservations Manager
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I come to Alice often but don't usually stay at Lasseters because of cost. However during December / January period the hotel is very quiet and you can usually pick up a cheap nite. They had 2 nite specials for $75 a nite - although that didn't fall on the dates i wanted but still only paid $110 a nite....
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Hi SDDarwin,
Thanks so much for taking the time to post a review following your recent stay with us here at Lasseters Hotel Casino.
I am pleased that you found our rooms and breakfast great value.
I wish to apologize that our reception desk was not fully staffed at that time and that you had to wait.
Once again, thank...
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The room was nicely maintained. The staff was friendly and helpful. The breakfast buffet area was one of the nicest on our visit to Australia and the the breakfast buffet was good. They have free wi-fi. They have internet terminals in the lobby for a small charge. There is a room with free internet terminals if you ask. The washers...
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Hi DJH2010,
Thank you for taking the time to post feedback on our trip advisor page. I am glad to hear such positive feedback and I am thrilled that you found our breakfast area to be the nicest on your visit to Australia!
I am delighted that our staff were friendly and helpful during your stay. It’s great to hear...
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Lasseters is a welcome oasis after travelling through the outback. Dont be put off by the dated exterior because the rooms have been modernised and are pleasing to the eye. The deluxe room we stayed in was spacious, clean and contained conveniences such as a desk, dimmer switches, excellent air conditioning, large bathroom and dual entry access to the room....
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Hi Jerry C,
Thank you for taking the time to review us at Lasseters Hotel. We were very excited to open the new pool last month and it has been put to good use with our hot weather. I am glad you enjoyed our Deluxe room and dining in the restaurants. You can keep up to date with our exciting...
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My partner and have stayed twice before in standard rooms (which were roomy and nice)but as it was his birthday we decided to treat ourselves to a deluxe. lucky for us occupancy was low so we got upgraded to a suite which was fabulous! Amazing bed! Spacious too with a nice bathroom. Large pool with varying depths which is nice...
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Hi Bubblykiwi!
I was very pleased to read that you enjoy staying at Lasseters Hotel. It is great to receive positive feedback. I am glad you enjoyed the suite and your birthday celebrations.
I look forward to welcoming you back to Lasseters soon.
Kind Regards
Kate Ernest
Front Office Manager
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I am a regional worker in the Northern Territory who uses the facilities in Alice Springs on a regular basis. This has been ongoing for over 6 years. In this time, I have stayed at all of the premium hotels in Alice Springs many times over. As mentioned in previous reviews (usually as a negative), ALL the hotels in Alice...
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Hi Lindsay P,
Thank you for posting your feedback on our trip advisor page. I was very pleased to read your review and have passed on your great comments to our staff.
We look forward to seeing you again soon, and best wishes for a fantastic 2012!
Kind Regards
Kate Ernest
Front Office Manager
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