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Diplomat Alice Springs

4.0 of 5 20 Gregory Terrace, Alice Springs, Northern Territory 0871, Australia
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Diplomat Alice Springs
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Diplomat Alice Springs
Diplomat Alice Springs
Diplomat Alice Springs
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120 reviews from our community

Traveler rating
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    33
    18
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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St. Helens, Tasmania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First impression was good - fantastic location, grounds and appearance was good, pool and it's surroundings fenced off and looked a bit small. Got to the room and found door lock needed attention. This was a spa room but on inspection found it was a single length bath in the corner of the room with shower over the bath. A... More

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Yulara, Australia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The location is fantastic as it is right in the middle of town. This, however, comes with draw backs. It is very noisy, so I would not recommend staying here if you are a light sleeper. The noise from the traffic on the street and pedestrian traffic is quite high. I also noticed a lot of non-guests wandering through the... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

CNemo, Thank you for your review. You are correct in saying the property requires enhancements, we agree 100% and our room rate reflects this. You should be happy to know that we are commencing bathroom refurbishments in December. Our Night Manager is on from 10pm - 6am and is always happy to assist guests with any issues or disturbances on... More

Gosford, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Myself, wife and son stayed here for 10 days. Rooms were comfortable and clean and facilities were adequate. Staff were very friendly and helpful especially a young lady called "Ange". She went out of her way to treat us in a special way which she did not have to do. We would certainly recommend this place for its comfort, friendly... More

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Newcastle, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Only a 2 night stay. Close to shops and town centre. Lovely hotel and food. Came in late and hungry one night (11pm) and they made us a couple of pizzas. Friendly and helpful staff. A great place to stay for a short break in Alice Springs. Would recommend , price was right, no problems with anything.

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

Lynee03, Thank you for choosing to stay with us during your recent trip to The Alice. I am happy to read that you took advantage of our late night Pizza's from Uncles Tavern and that you enjoyed them so much. Thank you for acknowledging the quality of our property and customer service, rest assured I will pass this on to... More

Darwin, Australia
2 reviews
2 of 5 stars Reviewed October 18, 2014

Definitely would not stay here again. This hotel claimed to be 4 star. I think it was self rated. the room was unclean, the bathroom had broken tiles, the freezer had food left in by previous guests. The carpet and walls had obvious signs of not being cleaned in a while. For $180 per night, I think guests deserve better.... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

Sue C, I am sorry to read that you would not return to The Diplomat. I am keen to speak with you more about your issues. Would you kindly contact me for further discussion via email: reservations@diplomatmotel.com.au or alternatively on 08 8952 8977 at your earliest convenience. Yours kindly, Anjelka Bazdaric More

Hilo, Hawaii
1 review
1 of 5 stars Reviewed October 17, 2014 via mobile

Stunk of smoke, beds gave both of us a rash (had to use our own bedding from van), unbearable noise from venue downstairs until 4am. We were warned of slight noise pollution but not to the extent we experienced. Wouldn't have paid anymore than backpackers price, in fact we recommend they turn that entire noise polluted area of the motel... More

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Ballina, Australia
Top Contributor
64 reviews 64 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 14, 2014

Have stayed at this Motel on four occasions over the last twelve months and have been satisfied each time. As with all outback people, the staff are friendly and obliging. The only drawback is the plumbing system which is old and at times there is hammer in the pipes which sounds like someone using a jackhammer in the early hours... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

JagBallina, It is always a pleasure to welcome back return guests to The Diplomat. Thank you for choosing to stay with us again. Would you mind forwarding an email through to reservations@diplomatmotel.com.au advising the room number so I can investigate the plumbing issues further? We do have bathroom redevelopment plans scheduled to commence towards the end of the year, however... More

lancashire
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 8, 2014

Booked a basic room at the motel. Yes the room was basic but did have fridge, TV and kettle, the bed was a bit lumpy but ok for me, the bathroom had been cleaned but some hairs left in the shower. Cleaning could have been better and some stains on the carpet.Quick check-in and helpful for directing me to shops,... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

Seacat123, Thank you for staying with us, we sincerely hope the remainder of your trip was enjoyable. Please feel free to email through the room number so I can follow up on the mattress to: reservations@diplomatmotel.com.au We look forward to welcoming you back to The Diplomat again in the future Seacat123. Kind Regards, Anjelka Bazdaric More

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 1, 2014

A more budget style motel within the cbd of Alice Springs. Only a couple of minutes walk to shops and the mall. This motel has a really good bar/lounge as well as a slightly upmarket restaurant. Our room, above the restaurant, was large and standard decore. Only 2 let downs, the mattress needed updating and the shower hadnt been cleaned... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

Chrissieisawesum, Glad to hear you enjoyed both Uncles and Stumps and to read that you will be returning! Would you mind emailing through the room number so I can follow up the mattress issue? reservations@diplomamotel.com.au Thank you for staying with us Chrissie and we all look forward to welcoming you back once again to The Diplomat. Kind Regards, Anjelka Bazdaric More

Melbourne, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 30, 2014

The reception staff were excellent, could not do enough to appease our problems. The housekeeping staff were less than average...no spare toilet roll, empty toiletry dispensers, ragged threadbare towels. The convenience of the Uncles bar and grill was a bonus as was their prices, very good value. There were no breakfast menus in the room so we could not gauge... More

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Diplomat_GM, General Manager at Diplomat Alice Springs, responded to this review

Kay70_11, Thank you for taking the time to review our property and for bringing to my attention areas that Housekeeping had overlooked during your stay. We do have plans on re-modelling the downstairs bathrooms - which means no step-over into spas! Our staff are committed to providing a positive experience to all of our guests and I am pleased that... More

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Additional Information about Diplomat Alice Springs

Address: 20 Gregory Terrace, Alice Springs, Northern Territory 0871, Australia
Location: Australia > Northern Territory > Red Centre > Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diplomat Alice Springs 4*
Number of rooms: 81
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Also Known As:
Diplomat Alice Springs Hotel Alice Springs
All Seasons Alice Springs

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