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BreakFree on Clarence

193-195 Clarence Street, Sydney, New South Wales 2000, Australia (Formerly City Hotel)
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66 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Noosaville, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed two nights. The staff were cheerful and helpful. Rooms clean and tidy with a good size bathroom. A few problems, bathroom door was very hard to slide closed. The loo flush buttons were very hard to press down, and the television was not working properly and could only receive 2 channels. Finally the traffic noise is horrendous , ask... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Unfortunately I had the displeasure of my company putting me up in this hotel for 5 nights. Rooms are extremely narrow. The a/c was stuck on full power heating with no way to reduce the temperature, cold was not an option. After getting in an engineer I was told as everyone was using heating I had no option but to... More 

Was this review helpful? Yes
Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear Kim H, Thank you for taking the time to post a review and our apologies we were not able to meet your needs on this occasion. We will review these points with the team for corrective action. Kind Regards, The Breakfree on Clarence Team. More 

Auckland, New Zealand
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived tired after flying in from New Zealand and catching the train from Sydney Airport to Town Hall Station and walking 10minutes to our Hotel. On arrival we haad 2 extra family members join us, so we asked for an extra room, and an early check in, the staff member advised us there was none available at such short... More 

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Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear, 3Raymarie469, Thank you for taking the time to post a review and it was really pleasing to hear you enjoyed your stay and found the hotel comfortable and well located. Thanks for the feedback on Vibert - great to hear he made your stay so successful. We look forward to welcoming you back soon Regards, The Breakfree on Clarence... More 

Glen Iris, Australia
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here a second time within a year and it is a great location close to the city centre, Darling harbour and a 10 min walk to the rocks and circular quay. The rooms are small but who wants to spend much time in them anyway. The hot water is variable and the foyer had all the ambiance of... More 

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Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear Alan S, Firstly, so glad we were able to welcome you back! Thanks for the review and pleased to hear the hotel meets your needs when you travel to Sydney. We look forward to welcoming you back next time you are in town. Regards, The Breakfree on Clarence Team More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Great location which is what i think you pay for. The queen room is too small even accomodate a queen size bed properly. Very inconvenient to have to climb over my husband to get out of bed. The sheets on the bed had bits of crumbs? I would probably stay at the breakfree on george st in future. My friends... More 

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Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear Susan M, Thanks for taking the time to post a review and pleased to read you found the location suited your needs. Our apologies for the shortfall in housekeeping standards. We do hope we have the opportunity to welcome you back. Regards, The Breakfree on Clarence Team More 

Granbury, Texas
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the perfect hotel to stay in before leaving on a cruise. Close to the train from the airport also. But come to find out, it's a little cheaper for the door to door van services from the airport. Other hotels in the area didn't even have elevators. A quiet, clean room. The front desk clerk, Michael, was very... More 

Was this review helpful? Yes 2
Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear beachump2010, So pleased to hear we provided such a great base for you before you headed of cruising. I do hope you enjoyed the holiday and look forward to seeing you again soon. Regards, The Breakfree on Clarence Team More 

Lisarow
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

Rooms are big. Bed was a little un-comfy but ok for a couple of nights we were staying. Staff were really nice. close to everything in the city which was perfect for what we needed. good for an over night stay

Was this review helpful? Yes
Mantra_Kent, Manager at BreakFree on Clarence, responded to this review

Dear 210sallyb, Thank you for taking the time to post a review on your recent stay, pleased to hear you found the location suited your needs and we looked after you well. Hope to see you back soon. Regards, The Breakfree on Clarence Team More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed June 26, 2015

The rooms are stale, musty, and the smell is only amplified by the cramped quarters. The noise of doors slamming began at about 5am and that ended any hope of sleep. But you get what you pay for. At least the bed was comfortable.

Was this review helpful? Yes
Breakfree_Clarence, Manager at BreakFree on Clarence, responded to this review

Dear Brooke Z, Thank you for taking the time to pass on your feedback from your recent stay. Rest assured your comments have been reviewed by our team to ensure we continue to present our product in its best possible condition. We hope to see you back again soon. Regards The Clarence Street Team. More 

Arendal, Norway
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 26, 2015

Great place, good price and very convenient for central Sydney. Nice staff, clean and practical. We stayed for a week and had only good experiences, and this unpretentious hotel made everything easy for. us in this wonderful and great city.

Was this review helpful? Yes
Breakfree_Clarence, Manager at BreakFree on Clarence, responded to this review

Dear Pelourinho, Thank you for choosing to stay with us and passing on such a great review. It is always pleasing to read positive feedback and the perfect score to go with it is certainly appreciated! Thanks again, we do hope you enjoyed your time in Sydney and hope to see you back soon. Regards, The Clarence Street Team More 

Brisbane, Queensland, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 22, 2015

Recently went to Sydney for the Vivid Festival and stayed at Breakfree on Clarence, which is right in the heart of the city close to Darling Harbour and a lot of other attractions. Whilst the staff were very helpful and the location was fantastic, the room itself was disappointing, we were situated on the top floor and the room had... More 

Was this review helpful? Yes
Breakfree_Clarence, Manager at BreakFree on Clarence, responded to this review

Dear pixiecj, Thanks for taking the time out to pass on your thoughts from your recent stay with us - really pleased to hear you found the location great and the team helpful and friendly. We appreciate the feedback on the product and we will use to ensure we continue to keep on top of things at the property. Thanks... More 

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