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Swiss-Grand Resort & Spa Bondi Beach


Hotel class 4.0 of 5
Cnr Beach Road & Campbell Pde | Bondi Beach, Sydney 2016, Australia
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Reviews you can trust

60% Recommend
3.0 of 5 stars 97 reviews
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3 of 5 stars
HappyOzDayz   6 contributions
U.K
Mar 9, 2010 | Trip type: Couples

I tried to keep a open mind about the Swiss Grand after reading many negative reviews. We arrived on a early flight so we were not expecting our room to be ready which it wasnt. We sat in the foyer waiting. (There is a lovely little snack bar in the corner) It would have been nice if someone could have... more

Not Bad
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4 of 5 stars
BlueSheep   2 contributions
U.k.
Mar 1, 2010 | Trip type: Family

Having booked an overnight stay it was with trepidation that we entered our room after reading the below reviews. We were however delighted at most of what we found. The bedroom was very large with plenty of storage space and pillows and the living room was comfortable. The bathroom had both a shower and bath with lots of towels including... more

Management response from
GM-Swiss-Grand, General Manager

Dear BlueSheep: Thank you for posting your feedback regarding your recent stay. Our location is certainly one of the key features of this property and we are pleased you felt the same. I am also pleased to read the rooms and service was to your satisfaction. I have passed on your comments about the room and pool to the Executive...

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1 of 5 stars
ozirob   2 contributions
Brisbane
Feb 25, 2010 | Trip type: Couples

I have travelled alot, and have never been moved to write a review but i feel i need to warn others about this hotel. We stayed a saturday night. The hotel should downgrade itself a couple of stars. Noise from the hallway (doors slamming and revellers) through to approx 4am, problems with water flooding carpets in hallways, bathplugs that aren't... more

Management response from
GM-Swiss-Grand, General Manager

Dear Ozirob, Thank you for your feedback on your recent stay and I was disappointed to read of your experience. Please accept my sincere apologies that some aspects of your stay were below expectation. I have shared your comments with the housekeeping and engineering teams to rectify the issues you identified. I would really like the opportunity for you to...

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2 of 5 stars
WellhelloBondi   1 contribution
Goondiwindi
Feb 25, 2010 | Trip type: Couples

I had my concern about my booking when I started to read the reviews so went feeling a little more reserved about the whole thing. The Staff were great going from the day I booked our room, very helpful person. The girls were great when we arrived. I am very pleased we had an ocean view (only just) as that... more

Management response from
GM-Swiss-Grand, General Manager

Dear WellhelloBondi, Thank you for sharing your feedback regarding your recent stay. I’m pleased to hear you enjoyed your trip to Bondi. I am also pleased to hear you enjoyed the décor of the hotel and found the historic photos interesting. I am also glad our staff was friendly and helpful during your stay. I have forwarded your feedback onto...

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4 of 5 stars
nyctravelr   64 contributions
New York, NY
Feb 19, 2010 | Trip type: Couples

Stayed for one night to spend some time at Bondi Beach. Found a very good deal online & decided to rough it for one night, since it is well located on the beach. I was very pleasantly surprised when I arrived. The lobby is quite nice (much better than its sister hotel - Novotel Brighton Le Sands) & service was... more

Management response from
GM-Swiss-Grand, General Manager

Dear nyctravelr, Thank you for posting your feedback on your recent stay. Our location is certainly one of the key features of this property and we are pleased to read everything was to your satisfaction. We look forward to welcoming you back to the Swiss-Grand Resort & Spa, Bondi Beach. Please let me know when you are planning a return...

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1 of 5 stars
Moby-Wan   1 contribution
Bendigo
Feb 15, 2010 | Trip type: Couples

We have just returned from the 2 nights Valentines Package which was about $560.00. Not cheap. Where do u start? The decore is disgusting, eighties style. We have stayed here before the last time being 5 years ago. Nothing has been updated. The TV was a tube Palsonic with terrible picture, the room stunk, the taps in the shower fell... more

Management response from
GM-Swiss-Grand, General Manager

Dear Moby-Wan, Thank you for your feedback we are extremely concerned by your comments and I would like the opportunity to discuss this with you. Please feel free to contact me directly on +61 (2) 9365 9700 or email generalmanager@swissgrand.com.au. I sincerely apologise that in this instance we fell short of expectation. Kind Regards, Richard Holt General Manager

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1 of 5 stars
KDKay   2 contributions
New Zealand
Feb 13, 2010 | Trip type: Friends getaway

Writing this from the hotel room. Looking out at my view - a brick wall. I meant to book an Ocean View but mistakenly booked a Junior Suite - didn't discover my mistake til I got here. On walking into the poky room and freaking out that I had paid so much money for it, I phoned reception straight away... more

Management response from
GM-Swiss-Grand, General Manager

Dear Kdkay, Thank you for your feedback and I sincerely apologise that in this instance we fell short of expectation. Please allow me to take this opportunity to respond to some of your comments. I would like to apologise for inconvenience of the Lobby Bar opening hours. It actually closed at 10:00pm on Friday and 11:30pm on Saturday night. I...

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2 of 5 stars
BrisbaneLili   1 contribution
Brisbane
Feb 9, 2010 | Trip type: Couples

The service at the resort was rude and judgemental. As a young couple we felt that they tried to take advantage of us. We'd booked and paid for a Superior Ocean View King Suite and were instead put into a small room with a double bed that smelt like cigarette smoke. When we went down to highlight the mistake the... more

Management response from
GM-Swiss-Grand, General Manager

Dear BrisbaneLili, Thank you for sharing your experience and providing your feedback. I sincerely apologise that in this instance we fell short of expectation. I would like to apologise for the service provided during your stay and the inconvenience caused, I will follow up with the Front Desk and Reservations Managers and would like to discuss with you further. Please...

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2 of 5 stars
Long_Tall_Sally_10   1 contribution
Brisbane
Feb 8, 2010 | Trip type: Business

Stayed at the Swiss Grande as part of a business conference. Room leaked from rain, carpet was soaked, lights did not work and shower needed an upgrade. The worst part was the service from staff. Front desk, restaurant and business centre staff are all rude, arrogant and unhelpful. This is the worst service I have ever received from a hotel.... more

Management response from
GM-Swiss-Grand, General Manager

Dear Long_Tall_Sally_10: Thank you for the feedback on your recent stay. I was disappointed to read of your experience. Please accept my sincere apologies that some aspects of your stay were below expectation. I have shared your comments with the management team to rectify the issues identified. I would like the opportunity for you to experience the hotel again and...

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3 of 5 stars
KiwigirlNZ   6 contributions
New Zealand
Feb 4, 2010 | Trip type: Couples

We had admired this hotel from the beach and decided to stay here on a recent trip to Sydney. Well located ( altho our taxi driver coulnd't find the front entrance) this hotel fronts the famous Bondi Beach. We had booked the more expensive blacony room. However within an hour of arriving, unwinding on the blacony a loud nightclub beat... more

Management response from
GM-Swiss-Grand, General Manager

Dear KiwigirlNZ, Thank you for posting feedback regarding your recent stay. I was pleased to read about your overall experience. Our location is certainly one of the key features of this property and we are pleased you found the same. We look forward to welcoming you back to the Swiss-Grand Resort & Spa, Bondi Beach. Please do let us know...

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Swiss-Grand Resort & Spa Bondi Beach Also Known As

  • Swiss Grand Hotel Sydney
  • Swiss Grand Resort Sydney
  • Swiss Grand
  • Bondi Beach Hotel
Address: Cnr Beach Road & Campbell Pde | Bondi Beach, Sydney 2016, Australia
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