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Metro Hotel Sydney Central


Hotel class 3.5 of 5
431-439 Pitt Street, Sydney 2000, Australia
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Reviews you can trust

64% Recommend
3.0 of 5 stars 58 reviews
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3 of 5 stars
Traveller29856   1 contribution
Mar 14, 2010 New

I was late in booking a hotel for my girlfriend and I as we had a function to attend and we had to be at a confrence early the next morning. All the hotels I checked were fully booked out so admist the bad reviews I thought I would give metro hotel a go. It was a bad decsion we... more

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4 of 5 stars
RedRH   1 contribution
Melbourne
Mar 4, 2010 | Trip type: Solo travel

This hotel literally saved the day for me. I booked a weekend holiday in Sydney and left my accommodation booking a little late, not realising George Michael and the Mardi Gras was on at the same weekend. (Thank goodness my trip to Sydney was over before Spencer Tunick arrived with his camera!) I could not find a place to stay... more

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3 of 5 stars
lynWollongong   10 contributions
wollongong
Feb 21, 2010 | Trip type: Friends getaway

Read a lot of negative reports about Metro Sydney Central, so I wasn't expecting too much. I booked 3 rooms as we were going to the ACDC concert on 20 Feb with friends and didn't want to spend a lot on accommodation as we only needed a place to sleep. At $129 per night, the rooms and hotel proved to... more

Management response from
Jono , Manager

Thank you for your feedback. As unfortunate as it was, the fire alarm is their for the safety of guests and staff. We have recently scheduled some fire training and evacuation test with an external company for our staff. This will ensure better communication in the event of the next fire evacuation.

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3 of 5 stars
LesMary   16 contributions
Batemans Bay, Australia
Feb 7, 2010 | Trip type: Couples
1
person found this review helpful

We stayed at Metro Hotel Sydney Central night of 6 February on a coach package to the Edinburgh Military Tattoo at the Sydney Football Stadium. Upon arrival on a wet afternoon, reception was very good, key cards handed out to the 50 of us on the coach very quickly. Then the elevator dramas, only 2 of the 3 working and... more

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3 of 5 stars
Mordonian   19 contributions
London
Feb 7, 2010 | Trip type: Couples

Somewhat surprised to see some of the (very) negative reviews of this hotel on here; stayed here for a week at the end of January 2008 and found it perfectly acceptable. Sure, it's not the best hotel I've ever stayed in, but reason for choosing this place was not luxury or out of this world service. This place was chosen... more

Never again
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2 of 5 stars
gattidiroma   7 contributions
South West
Jan 27, 2010 | Trip type: Couples

We stayed three different times at this hotel over a year. The first time, we had quite a positive experience. We stayed in a queen superior room, which was all right. It was actually rather good value for money, the location of the hotel is (and remains) excellent, and we did not have to deal with staff members. The second... more

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1 of 5 stars
danspoon74   3 contributions
London, England
Jan 21, 2010 | Trip type: Friends getaway

Stayed in this dump for 4 nights over New Year's Eve, The ONLY thing that this hotel has going for it is it's fantastic location. The rooms are small, tiny and filthy. There was a dead cockroach in our room and the bathtub was filthy. We asked to change rooms. In the second room the aircon didn't work. On the... more

Management response from
Joseph Gale, Manager

I thank you for your recent feedback. We have a routine pest control inspection once a month at the hotel, as unfortunately at this time of the year bugs are very common in Sydney. In regards to the fire alarm, as unfortunate as it is this is in the interests of guest safety, and we do appologise for the inconvenience....

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1 of 5 stars
Loves_Da_Traveling   3 contributions
Melbourne
Jan 6, 2010 | Trip type: Couples

When i walked in i thought it was going to be good as the reception area looked great. Walked to the counter to check in i was asked for $100 deposit, handed over credit card to get imprinted and got a lecture that my credit card was not suitable for a deposit as it was a debit card, never ever... more

Management response from
Joseph Gale, Manager

I thank you for your recent feedback. In regards to your feedback, please find more information regarding the issues you experienced below. When checking in to the hotel, we require a $100.00 security deposit. This can either be paid via Cash, Eftpos or Credit Card. Debit Credit Cards are accepted, however they take up to two weeks for the funds...

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1 of 5 stars
POMSNZ   1 contribution
Auckland
Nov 23, 2009 | Trip type: Couples
1
person found this review helpful

WARNING = THIS HOTEL IS TERRIBLE. DO YOURSELF A FAVOUR AND BOOK SOMEWHERE ELSE. This hotel was simply the worst place we'd ever stayed at and we are seasoned travellers! Where do we start! We stayed for 2 nights in march 09 and quite simply the only good thing about the hotel was the central location. This is what attracted... more

Management response from
Sydman70, Property Manager

Dear Reviewer, Thankyou for providing your feedback regarding you disappointing stay with us back in March 2009. I wish to express my extreme regret that your stay with us was not satisfactory. I would like to do a complete investigation of your claims, so if you can please contact me on LKapinski@MetroHG.com. Rest assured that your comments have been shared...

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3 of 5 stars
Varietal   12 contributions
Adelaide
Oct 27, 2009 | Trip type: Couples

Had booked at Marque Hotel where we've had excellent previous stays, but they had overbooked and moved us to Metro Central. Location was equally as good as Marque for our purposes, but the quality of accommodation was considerably less. Was EXTREMELY concerned about an earlier review of the Metro in relation to bedbugs, but the 3 rooms we had showed... more

Management response from
Joseph Gale, Group Marketing Executive - Metro Hotels

Dear Reviewer Thank you very much for your review. While Metro Hotel Sydney Central was not your first choice of accommodation, we had accepted your booking as the Marque Hotel could not honour your advanced booking. The Marque Hotel is 4 star while Metro Hotel Sydney Central is a 3.5 star hotel. As you had booked another hotel of a...

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Metro Hotel Sydney Central Also Known As

  • Metro Hotel Sydney
Address: 431-439 Pitt Street, Sydney 2000, Australia
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