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Pier One Sydney Harbour, Autograph Collection

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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Pier One Sydney Harbour, Autograph Collection
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1,432 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
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There are newer reviews for Pier One Sydney Harbour, Autograph Collection
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Melbourne
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed November 17, 2013

As per my travel buddies review (see pb314 dated 16/11/2013), this hotel was a huge disappointment. We arrived in the rain on the Friday night and we were absolutely drenched, in fact, my bald head and face was sopping wet. There was no offer of a towel to dry ourselves off. The "first room" was inappropriate and was geared up... More 

Was this review helpful? Yes 1
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear BusinessClass3, I can only reiterate my apologies for your experience. As per my comments in your travel buddies entry, it is clear that we did not meet your expectations on this occasion. I hope we have the opportunity to restore your confidence in our hotel as we always try to give each and every guest a wonderful experience. It... More 

Gold Coast, Queensland, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2013

Mid this year we stayed at the Sebel Pier One Sydney. Hotel was located in a great spot, short walk to restaurants, the Rocks, Harbour Bridge etc. A beautiful walk along the harbour to Circular Quay, approx. 15 mins. Rooms were a good size, we could see a view of the Harbour Bridge from our room. Very nice restaurant at... More 

Was this review helpful? Yes
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Belinda B, Thank you for your feedback. I am so glad you enjoyed the hotel. The location, the service the food and the views are all amazing. Regarding the restaurant, our prices are very reasonable for a upmarket hotel restaurant and the food quality & presentation is impeccable, however i do understand that this top notch offering might not... More 

Melbourne, Australia
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed November 16, 2013

For ages I have been wanting to stay at the Sebel Pier One Sydney and now I am here what a big disappointment. After walking to the hotel in the rain due to no taxis in the CBD, we were allocated room 111 a waterfront room. When we got to the room the noise was so loud from the nightclub... More 

Was this review helpful? Yes 1
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear pb3141, Thank you for taking the time to comment on your recent stay. Im sorry that the room was not to your liking. Being a heritage hotel, each room is sligfhtly different and the location of the room also plays a part in its designation. Both rooms you were in are of our Waterside catagory, the massive windows in... More 

Launceston, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

Spectacular setting makes this a perfect spot for a special lunch. Just a short 10 min walk and we were at Circular Quay where the trains connected us to the rest of Sydney.All the staff be it housekeeping, restaurant staff or front desk were the most helpful and friendliest staff we have ever encountered. We could not recommend this hotel... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Carol, Wow, thank you for your wonderful comments. It was a joy to be able to share your words with the rest of the team at this mornings staff briefing. It really does inspire us all to continue to strive to make each guest feel like a VIP at every opportunity. I hope we have the pleasure of being... More 

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