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Pier One Sydney Harbour, Autograph Collection

4.5 of 5 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Certificate of Excellence 2014
Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I agree with most of the positive and negative comments here. The hotel was very charming. Renovation was already complete when we stayed there. Aesthetically the hotel was beautiful. The biggest issue I had was with consistent plumbing issues (which seemed to have happened to other people based on reviews here). On 3rd day, we came back to our room... More 

Was this review helpful? Yes
Koege, Denmark
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I've frequented this property many times over the past 10 year (due to excellent location) but it was a bit dated and services inconsistent. With new owners whom have renovated it (rooms and common areas) and new mgmt it has improved significant and I thoroughly enjoyed the the stay for the improved service!

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Sydney
Contributor
20 reviews 20 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is the perfect location to base yourself for a Sydney adventure. You can walk to Circular Quay and the opera house and Darling Harbour. Close to all transport and magnificent views across to Luna Park. The hotel has a modern vibe, great bar area and outdoor seating on the pier. The rooms are modern with great comfy beds... More 

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear PamelaFSydney, Thank you very much, it is a delight to read your feedback. As a part of the Autograph group, a collection of unique venues all around the world, we strive to deliver this special “holiday” feeling to our guests. We have a fantastic team who really do take pride in ensuring our guests’ experience is all they expect... More 

Hereford, UK
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is in lovely location but if you want a view you need to book the right room. I was offered a Summer promotional Upgrade but on checking in was told I had already been upgraded and we did have two rooms with harbour view - but no view of the bridge, more a sideways view. But the rooms... More 

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Pitstop_8, Thank you for your review and kind comments about our associates and the hotel in general. I am however sorry to hear of your disappointment that you didn't didn't have Bridge views. It’s feedback such as this that assists us to make any necessary enhancements to ensure our guests enjoy a wholly positive stay with us. Thankyou again... More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for our last night of our holiday and what a lovely way to finish off a great holiday! The hotel itself is beautiful, lots of wood used for floors, beams etc. Our room was small enough for 4 (2 adults, 2 children) with the kids on a pull out sofa bed but the en suite was huge... More 

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Rami B, Thank you very much for sharing your recent experience at Pier One Sydney Harbour, Autograph Collection - an ensemble of unique venues all around the world. At Pier One, we pride ourselves on knowing our guests & building great memories. I am delighted that you left with your own special memories. We do have a very high... More 

Lexington, South Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

If you want a hotel right on the water with a fantastic location (walking distance to the Opera House, the cruise ship pier, the Rocks), superb service, nice and caring staff, large rooms, a great restaurant, and a reasonable rate, stay here. You can walk 2 minutes to a different hotel and pay three times (or more) - really, but... More 

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear jweissjm, We’re absolutely thrilled that you had such a wonderful stay at our Hotel. We have a fantastic team who really do take pride in ensuring our guests’ experience is all they expect and more. I am delighted you enjoyed our new restaurant. Thank you for taking the time to comment and please do visit us again soon. Kind... More 

Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent two nights here. Rooms aren't overly large but what a quaint hotel. Old wool sheds and some of the original features remain. Great location right under the Sydney Harbour Bridge which meant that you could just stroll around to The Rocks, restaurant precinct and Opera House. Staff were all very friendly and most helpful. Great deck outside over the... More 

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear AussieJanEtte, Thank you very much, it is a delight to read your feedback. As a part of the Autograph group, a collection of unique venues all around the world, we strive to deliver this special “holiday” feeling to our guests. We have a fantastic team who really do take pride in ensuring our guests’ experience is all they expect... More 

Amsterdam, The Netherlands
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

What we liked at this place; - very nice location, virtually under the harbour bridge -friendly and helpful staff - great breakfast with abundant choice - our Harbour View Suite, fine views and luxury bathroom - cosy terrace at Walsh Bay. And what we did not like; - the 'upgrade' we got offered on arrival from Hickson Suite to Walsh... More 

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear hveenboer, Thank you very much for your most comprehensive review. Customer feedback is very important to us as it helps us in our efforts to constantly improve our services and to make our guests even more happy. We are looking forward to welcoming you back next time you are in Sydney. Kind regards, Harry Singh Director of Operations More 

Queensland, Australia
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

For a quick stop over this modernised hotel on the harbour edge was a great choice. We wanted to be able to walk around The Rocks, under The Sydney Harbour Bridge, around the Opera House, catch a ride on the Tall Ships, and up the National Museum & Anzac Memorial. This hotel is almost directly under the bridge, nestled out... More 

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Heasto, Thank you very much for choosing Pier One Sydney Harbour | Autograph Collection for your stay and also for taking the time to review your stay with us. I am happy to hear that you enjoyed your stay and we would certainly be thrilled to welcome you back should your travels bring you back to Sydney. Thank you... More 

Senior Contributor
40 reviews 40 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Pier One for 3 nights in January 2015 and thoroughly enjoyed myself. I would consider returning should I visit Sydney again. The Pros: beautiful location right on the water, a mere 2-minute walk from a picturesque view of Sydney Opera and right under Sydney Bridge; beautiful design for the room in a pristine white nautical theme with... More 

Was this review helpful? Yes 2
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Nicolas, a BIG thanks to you for sharing your feedback after staying at Pier One Sydney Harbour | Autograph Collection. We are thrilled to hear that you had such a great time when staying with us. Hopefully we will get the chance to welcome you back on the pier should your travels bring you back to Sydney. We would... More 

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
Number of rooms: 189
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#20 Business Hotel in Sydney
#26 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#47 Luxury Hotel in Sydney

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