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Pier One Sydney Harbour, Autograph Collection

4.5 of 5 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Certificate of Excellence 2014
Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,204 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Darwin, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is okay, not a luxury hotel but the location is amazing as you can walk to most places around the Rocks. The rooms are simple but fine. Service is good and the staff is helpful. It is nice that you can sit out side by the pier and have your breakfast.

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Alicante, Spain
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a wonderful Hotel! Our case didn't arrive at Sydney airport and the staff at the Hotel could not have been more caring or helpful especially Kritsta, Alva ,Tom and Michael trying to locate it and offering other forms of kindness, when we were so frustrated! The rooms were good and the beds extremely comfortable especially when you are jet-lagged... More 

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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Pier One is undergoing a multi million dollar refurbishment and having stayed here a number of times before, I must say that the refurb is very nice indeed! The colors and decor are now modern and edgy while still honoring the heritage of the Pier. The rooms are very well appointed and the bars and function rooms were impressive. The... More 

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Sydney
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the hotel because of a wedding being held there. The room we stayed in was the Hickson suite which was very elegantly decorated and spacious, we were extremely happy with our room however the unfortunate faults with the hotel were, each time we rang for a request the phone would ring sometimes unanswered or we were told... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Had the pleasure or not in this case of staying at Pier One last week and was unimpressed considering my first stay with them was excellent. Booked a room for the Xmas party silly season so convenience overshadowed the price of $280 per night. Needless to say the room was nice but air conditioning did not work, was told that... More 

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perth, western australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is gorgeous. Boutique style, lovely light rooms, exposed wood beams. There is a great breakfast downstairs and a huge deck so sit and look out over the water . You can walk under the harbour bridge and around to the opera house in about 5 minutes. Its close to everything but away from all the noise. Loved it

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ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear pipaclarke, Thank you for taking the time to review your recent stay at Pier One Sydney Harbour – Autograph Collection. I absolutely agree with you when you say that our hotel is gorgeous! Not only do we have the most amazing location right on the water, we also offer bright accommodation with that little extra when it comes to... More 

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business for a couple of nights. Check-in was very friendly and efficient, the hotel is architecturally and visually very appealing despite some renovations currently taking place. The room i was given on the first floor was quite nice with a day bed under the window and a very comfortable night bed. Overall a wonderful location with a... More 

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ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear B00yah2013, Thank you for reviewing Pier One Sydney Harbour – Autograph Collection. I am so pleased to hear that you enjoyed our hotel, location and your overall stay. We do try to make the check-in and check-out experience as hassle free as possible, as we appreciate that our guests prefer to begin and end their stay in the most... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Unique experience and great location. Walking distance to circular quay and the rock. 20 minutes walk to shopping area. The room was clean and quiet. The bed was comfortable and t serve a very good breakfast.

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ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear cheewooi, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am delighted to see you use the words ‘unique experience’ to describe your stay, as that is exactly what we aim to deliver being part of the Autograph Collection! Our team here at Pier One Sydney Harbour always do their... More 

Wyoming, Minnesota
2 reviews
3 of 5 stars Reviewed 1 week ago

Nice hotel architecturally and a great location, to bad the wait staff was poor at best, multiple trips up and down because my key malfunctioned, and other smiling assurances without follow through. I will probably look for accommodations closer to "the rocks" next visit.

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ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Joel E, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am glad to hear you enjoyed our location and venue; we are so privileged to be situated right on the water, in an area of Sydney that is so rich in both culture and history! I can further assure... More 

Auckland Region, New Zealand
Top Contributor
77 reviews 77 reviews
53 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time we stayed at Pier One and we came back for the view. Pier One is a marvellous hotel in a historic part of The Rocks and has huge potential let down only by its staff (or maybe staff training?). Check in was very fast and although it was early our room was ready however the... More 

Was this review helpful? Yes 2
ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Viaggio46, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. We are in a really exciting phase here at Pier One Sydney Harbour at the moment as we are in the process of opening our new restaurant, so I do hope you will consider visiting us again in the near future.... More 

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
Number of rooms: 189
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#20 Business Hotel in Sydney
#26 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#47 Luxury Hotel in Sydney

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