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Pier One Sydney Harbour, Autograph Collection

#52 of 185 Hotels in Sydney
Certificate of Excellence
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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,309 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here a couple weeks back and had an awesome time. The check in process was easy and the guy on the desk (think the name was Jack) was extremely polite and helpful. The room was amazing with harbour views and decorated to a high standard. Later on that evening we wanted a good restaurant in the area so rang... More 

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sydney
Contributor
13 reviews 13 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pleasant stay - great for a wedding - under renovation so wouldn't be fair to rate at the moment. The staff were an asset to the hotel - very helpful - though it would have been more economical to book the hotel a few nights before our stay - a lot cheaper.

Review collected in partnership with Amoma.com

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear happyhourSydney, Thank you very much for sharing your feedback with us after staying at Pier One Sydney Harbour, Autograph Collection. I am happy to let you know that have finished our renovations in December last year and that our new lobby and restaurant look and feel absolutely fantastic. Hopefully we will get the chance to show you what we... More 

Connecticut
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is a dream location- walk everywhere. It's clean and the staff are all VERY friendly and nice. We spent 8 nights and were lucky enough to upgrade to room 216! The terrace is amazing and the views never ending! This room has 1 1/2 bathrooms and is well thought out. The couch and daybed should be recovered soon... More 

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear places2goConnecticut, Thank you very much for sharing your recent experience at Pier One Sydney Harbour, Autograph Collection. I am very happy to hear that you could take advantage of our location right underneath the famous Sydney Harbour Bridge. We also think that it is quite special and that it is a getaway from the city without being far away... More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My first impression on arrival was...wow...the service was impeccable with the doorman and bellhop. Then moved to the reception desk where the staff were smiling and very friendly. Onto the room...seriously i was in love as soon as i opened the door. The decor was a lovely white beach feeling and most comfortable. I will be back. Thank you for... More 

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Moira, WOW - Thank you so much for your feedback. It is an absolute pleasure to read it. Please rest ensured that we have communicated your feedback to our associates and I am sure they will be very happy to hear that they made your stay a memorable one. We are looking forward to welcoming you back on our... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I was bought a night in the Pier One Hotel as a birthday Present and my stay was fantastic! Staff were brilliant from as soon as we stepped into the hotel. I received complementary drinks as it was my birthday, we also were sent a bottle of white wine. The room was gorgeous, amazing view and so comfortable. The breakfast... More 

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Wodonga, Australia
Top Contributor
69 reviews 69 reviews
42 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We last visited this hotel a couple of years ago and stayed on the second floor, so when our reunion came up we booked again a Walsh Bay Suite. However this time we were on the first floor, just to the north of reception. Turned out to be the worst place to stay. There was a wedding party that afternoon... More 

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ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Ozwitch, Thank you for taking the time to share your experience in regards to your recent stay at the Pier One Sydney Harbour, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you... More 

Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed for a long weekend.... To celebrate my Birthday... From Friday till Sunday....we had a very nice room....one of the things that attracted Us to this Hotel is that it is Dog Friendly in part of the Hotel....very Friendly & Helpful Staff... Great location very nice surroundings... The Restaurant area is very nice with a great view to Walsh... More 

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Mina, Thank you very much for your feedback and for choosing Pier One Sydney Harbour, Autograph Collection, to celebrate your special day. I am thrilled to hear that you had such a good time and that you felt comfortable in our care. We are very much looking forward to seeing you soon. Thanks again and kind regards, Harry Singh... More 

Boulder, Colorado, United States
Contributor
19 reviews 19 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is built in an old quayside warehouse and retains all of the character you would expect. In fact its been very tastefully designed and constructed with loft like style and lots of rope and polished weathered wood. What adds to its charm is that its nested right under the Sydney Harbour Bridge and walking distance from The Rocks.... More 

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Richard, Thank you very much for your kind words and for taking the time to review your recent stay at Pier One Sydney Harbour, Autograph Collection. We also think that we are different to "normal" city hotels with our quirky design and our new restaurant The Gantry Restaurant & Bar. It would be our pleasure to welcome you back... More 

Newport News, Virginia
Contributor
17 reviews 17 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Sitting outside on a balmy evening looking onto Walsh Bay was pure delight. The staff were invariably cheerful and helpful. This thoroughly renovated property has a great deal to recommend it. The room was not large but had everything we wanted and looked out onto the water. The white decor is smart, modern and uncluttered. Beds were very comfortable. It's... More 

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear patriciabuon, Thank you so much for your detailed and most comprehensive feedback after your recent stay at Pier One Sydney Harbour, Autograph Collection. I am very happy to hear that you enjoyed the views and your room. My apologies for your poor impression of the bathroom. We have just recently refurbished our lobby and restaurant The Gantry. The bathrooms... More 

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