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Pier One Sydney Harbour, Autograph Collection

4.5 of 5 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Certificate of Excellence 2014
Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,162 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Batemans Bay, Australia
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a gorgeous Hotel & the location & proximity to Sydney Harbour was amazing. I was disappointed that the hotel advertised parking but failed to mention it was off site! We left our jackets in the car that we needed for an evening show & had to phone the concierge to retrieve it for us, but he had forgotten... More

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Bathurst, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My partner and I decided on a quick overnight visit to Sydney for a weekend of photography, and decided to stay somewhere special. We searched the usual online booking sites and found that this hotel was available and is in the best location ever. Driving to the hotel is easy, unlike many Sydney Hotels, and the valet takes the car... More

Was this review helpful? Yes 1
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Imagine my excitement, it is my first ever trip to Australia (it happens to be on business as well) and the hotel is on pier right next to the Harbour bridge and I am here for 4 nights! Day One: I arrive at check-in to a fantastic welcome, hand over my passport, yes it is my first visit including to... More

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Chester, UK
Top Contributor
53 reviews 53 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Have stayed here a few times before because I like the Walsh Bay location, it is brilliant for Sydney Theatre. This time the hotel was undergoing renovation but the friendly staff did their best to minimise the disruption. It is very relaxing to eat breakfast sat on the jetty overlooking the river life. Easy walk into the Rocks (5 mins)... More

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Sydney, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

It was very unfortunate that they were renovating whilst I was there. I attended a conference and it was hard to focus on the event as they were working as the conference was going on. Staff are divided into super helpful and not helpful. The saving grace is their amazing views of the harbour and beautiful rooms. Won't be staying... More

Was this review helpful? Yes 1
ak_sydak_admin, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear ShazzleO, Thank you very much for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I appreciate that you recognize our wonderful setting with amazing water views, it is quite unique and we take great pride in our location. The rooms and suites we offer are truly beautiful, some in which offer full uninterrupted... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location, service good, but need to fix the showers which have very low flow and remind me of a camping site, not what a hotel should be.Parking can be an issue as vehicles parked off site.Very trendy area of town.

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Boomer1947, Thank you for taking the time to review your recent stay at Pier One Sydney Harbour – Autograph Collection. I am pleased to hear that you were happy with the service; this is definitely something that we take pride in and our teams go above and beyond to make sure our guest have a comfortable stay, leaving us... More

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Room very comfortable and clean. Booked for 3 only provided towels for 2. On checkout had to pay for the coffee I had with breakfast. Waiter asked us if we wanted coffee, no mention that it wasn't included? ? Free coffee only if you serve yourself from the machine.

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear JYoungman, Thank you for taking the time to review your recent stay at Pier One Sydney Harbour – Autograph Collection. I am pleased to hear that you were happy with your room; our team does their utter best to make sure our guests are comfortable, that of course includes providing excellent accommodation with great care when it comes to... More

Lithgow, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a excellent stay at Pier One, the staff are amazing and so helpful.. pay the extra and have a water view.. room very clean...,breakfast is also amazing heaps to chose from.... so close to circular key and the rocks..staff park your car and will get for you at the end of your stay... shower was good...can recommend to... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Isabel S, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am delighted to hear that you were able to take advantage of our location, which we do think is quite special. Being right on the water we have the unique opportunity to offer our guests spectacular views, whether while... More

Surprise, Arizona
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Were there in April. The location is great and convenient. The view is incredible. The staff was so friendly and accommodating. We got a great recommendation for the Dumpling house about 3 blocks down and had a wonderful meal.

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear susan o, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. Our team here at Pier One Sydney Harbour always do their utter most to enhance the overall guest experience, and I am pleased to hear our restaurant recommendation was to your liking! I am delighted that you enjoyed the views... More

Bangalore, Karnataka, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I can't believe this is owned by Marriott !!.... The elevators are slow... Cannot find stairs to go 1st floor... Bar location and service is poor... They kept changing the breakfast location.. Kept closing the bar at different times... Also the access routes were under construction... We had a conference and they kept swiftly taking away the food... Bartender didn't... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear RK2611, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am terribly sorry to hear that your experience with us was a negative one. As we pride ourselves in delivering a positive hotel experience I will make sure your feedback will be distributed throughout the hotel in order to improve... More

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
Number of rooms: 189
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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