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Pier One Sydney Harbour, Autograph Collection

4.5 of 5 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Certificate of Excellence 2014
Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,155 reviews from our community

Traveler rating
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    161
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lithgow, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a excellent stay at Pier One, the staff are amazing and so helpful.. pay the extra and have a water view.. room very clean...,breakfast is also amazing heaps to chose from.... so close to circular key and the rocks..staff park your car and will get for you at the end of your stay... shower was good...can recommend to... More

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Isabel S, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am delighted to hear that you were able to take advantage of our location, which we do think is quite special. Being right on the water we have the unique opportunity to offer our guests spectacular views, whether while... More

Surprise, Arizona
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Were there in April. The location is great and convenient. The view is incredible. The staff was so friendly and accommodating. We got a great recommendation for the Dumpling house about 3 blocks down and had a wonderful meal.

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear susan o, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. Our team here at Pier One Sydney Harbour always do their utter most to enhance the overall guest experience, and I am pleased to hear our restaurant recommendation was to your liking! I am delighted that you enjoyed the views... More

Bangalore, Karnataka, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I can't believe this is owned by Marriott !!.... The elevators are slow... Cannot find stairs to go 1st floor... Bar location and service is poor... They kept changing the breakfast location.. Kept closing the bar at different times... Also the access routes were under construction... We had a conference and they kept swiftly taking away the food... Bartender didn't... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear RK2611, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. I am terribly sorry to hear that your experience with us was a negative one. As we pride ourselves in delivering a positive hotel experience I will make sure your feedback will be distributed throughout the hotel in order to improve... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Location is awesome but this hotel is definitely not focused on customer satisfaction. They were fixing the dinning area, next to where my room was located, and I had to get to my room from outside (which is not ideal when it rains). I asked to be moved to a different room at it seemed that they were doing me... More

Was this review helpful? Yes 2
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Jimena G, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. We pride ourselves in delivering a positive hotel experience and unfortunately it seems we have fallen short of our goal, during your recent stay. Customer satisfaction is extremely important to us and I will make sure your feedback will be... More

Greystanes
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From the moment you step into the hotel, you are greeted by the friendly reception and concierge staff. We are arrived 2hours early, planning to leave our bags and go for lunch but we were given an early check in. By the time we had a look around our very fresh clean and comfortable room there was a knock on... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear AnnaAnastassiades, Thank you for taking time to review your stay at Pier One Sydney Harbour – Autograph Collection. Anna, I am pleased to hear that you chose our hotel for your birthday celebration. Our team here at Pier One Sydney Harbour always do their utter most to enhance the overall guest experience, and I do hope our little ‘bubbly’... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

My partner and I really enjoyed our time at Pier One. Upon our early arrival, staff were extremely accommodating and friendly, arranging to hold our bags until our room was ready later that afternoon, only to advise us five minutes later our room had been made available and our bags taken there should we want to check in now. We... More

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Roxanne, Thank you very much for choosing Pier One Sydney Harbour, Autograph Collection, for your stay and also for taking the time to comment on it. We are so happy that you enjoyed your stay and that you weren't disturbed by our refurbishment. Hopefully we will get the chance to welcome you again here at Pier One when I... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Love the location and intent of this newly refurbished hotel.. Reception foyer area is really approachable with great natural light. Rooms are decorated simply but nicely! That said our room wasn't great. Every time we used the shower (family of four) a strange loud knocking noise happened for approx 2 hours after (in the wall) Really hard to sleep. Constant... More

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear glistens, I appreciate the time you have taken to provide us with your review. I am happy to read that you enjoyed our hotel's location and our room decoration. As part of our move earlier this year into the Autograph Collection, we recognised that there were areas of Pier One Sydney Harbour that would benefit from the expertise and... More

Hong Kong
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just spent a week at the Pier One and thoroughly enjoyed my stay. When I arrived, the reception area hadn't been finished yet, which caused a slight inconvenience upon arrival but the staff was at hand to help with luggage and from there the check-in was smooth and efficient. The rooms are large and many face the bay. I definitely... More

Was this review helpful? Yes 2
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear TripTastic4Ever, A big thank you for commenting on your recent stay at Pier One Sydney Harbour, Autograph Collection. It is a pleasure to read your review. We also think that our location is great - so close to the CBD and Sydney's major sights, but still giving our guests this special holiday feeling they deserve. Hopefully we will get... More

Sydney, New South Wales, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located right on the waterfront under the Harbour Bridge, some rooms with views to the Opera House. I think we may have been upgraded to a Water view Deluxe suite as the room was huge and we loved it, windows in one direction looking towards the Opera House and from the northern side a view directly across... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Jacki, Thank you very much taking the time to share your recent experiences at Pier One Sydney Harbour, Autograph Collection. I am glad you enjoyed your stay and our location. I would like to apologize for the unpleasant check-out experiences you encountered and please rest assure that we have addressed your concerns with the relevant Managers. As part of... More

Burlington, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is quite expensive, you are pretty much paying for the location. It is very close to the bridge and is located just across the street from the river, however that's about it nearby. It's about a 30 minute walk to the downtown area which I would recommend everyone visit! There is no pool area and the gym is... More

Was this review helpful? Yes 3
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear EcstaticTraveller, Thank you very much for sharing your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. Guest feedback is extremely important to us as it helps us to improve our services. Thank you as well for letting us know that you had the impression that we do not offer a good value for money -... More

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
Number of rooms: 189
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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