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Pier One Sydney Harbour, Autograph Collection

#52 of 184 Hotels in Sydney
Certificate of Excellence
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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Best prices for: 1 room 1 guest
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Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,296 reviews from our community

Traveler rating
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    188
    80
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154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my partner stayed here for his birthday. When we checked in the manager was so professional and nice to us explained everything where things were and then we went to our room. It was beautiful, great views and cleanliness was outstanding! The bed was really comfortable and the hotel is in a great location. Buffet breakfast was the... More 

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Sydney, Australia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here a few nights for a conference. The roof in the room we were given leaked all day in several places. We had to place ice buckets to catch the dripping water and had to hear the drip, drip sound while our conference speakers continued. Maintenance attempted to patch up the leaks in the evening of our first day... More 

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Melbourne, Australia
Top Contributor
123 reviews 123 reviews
43 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I recently stayed in one of the waterside rooms. The room was fairly lacking in charm but that may come down to personal taste. It was rather box like with a window emitting light at one end. Staff were all courteous but that's about it. Go to a hotel like 1888 if you really want to feel... More 

Was this review helpful? Yes 1
ak_sydak_admin, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Triecia, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Pier One Sydney Harbour, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

England, United Kingdom
Top Contributor
137 reviews 137 reviews
62 hotel reviews
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

All in my time travelling, and in all the hotels I have ever stayed in throughout this world of ours I never thought I would ever have to vent my total disgust towards a Marriott hotel.. All that is all about to change! In short, this hotel is a complete joke! Pier One Sydney Harbour, Autograph Collection its being run... More 

Was this review helpful? Yes 4
Hong Kong, China
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Surroundings is good. But the hotel is too small. Rooms size is not as big as other Autograph in Asia. Old TV which is unusual in top tier hotels. No sofa to relax on. No sleepers providing in the room. The gym location is bad across the restaurant. It seems the hotel only focus on big group wedding and conference.... More 

Was this review helpful? Yes 1
ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Cklais, Thank you very much for sharing your recent experience at Pier One Sydney Harbour | Autograph Collection. We strive to ensure our guests enjoy an exceptional hotel stay and I do apologize that this was not the case for you. We receive so many wonderful reviews on our room interior design and it is disappointing to know that... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for work and found it to be a very pleasant stay. The hotel is boutique but with modern features. Very clean room with high ceilings. The breakfast in particular was very enjoyable - love love it! Slight hiccup with checking out the next morning but glad it was all sorted out and made it to the meeting on... More 

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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I have just returned from a week in Sydney staying at this hotel for the second time in 10 months and found it lived up to our first visit. The location is very special in the Rocks area of Sydney Harbour with all the history that goes with it including the hotel building it self . The... More 

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ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Rod, It is just wonderful to read that you so fully enjoyed your second stay with us. Thank you SO much for taking the time to provide another feedback. It is great to hear that this was your second stay with us within 10 months and that we welcomed and served you so well during your stay. We are... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Great little boutique hotel right next to the iconic Sydney Harbour Bridge. There's nothing not to like - from the helpful staff, well appointed rooms & a good range of bar/restaurant food on offer. Only one niggle - paying for WiFi should no longer be acceptable in a hotel of this quality! Notwithstanding this I would recommend this unreservedly!

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ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Paul, It is just wonderful to read that you so fully enjoyed your stay with us. Thank you SO much for taking the time to provide your feedback. It is great to hear that we welcomed and served you so well during your stay. We are very lucky to have an amazing team here at Pier One Sydney Harbour.... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Myself and 2 colleagues booked 2 nights in The Hickson Suite for a colleagues wedding... On arrival we were told we were given a free upgrade. Sounded ok, until we got to our room (Walsh Bay). It felt like a downgrade. After several phone calls to the reception/concierge, we were told the Hickson Suites were booked out (Despite our booking... More 

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ak_sydak_admin, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear becbec17, Thank you for taking the time to share with us your review from your recent stay at Pier One Sydney Harbour. I am disappointed to learn of your unsatisfactory experience in a couple of areas within the hotel. At Pier One, we pride ourselves on knowing our guests and building great memories and I am disappointed to hear... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Combining business and pleasure we enjoyed a room on the "backside" of the hotel and surprisingly had a view of opera house and bridge. ( ask for room at far end to take advantage of the view without paying for water front room). Cudos to management - every staff member friendly and "real". (Brooke at reception in particular). Often stayed... More 

Was this review helpful? Yes 1
ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Kerry, It is just wonderful to read that you so fully enjoyed your stay with us. Thank you SO much for taking the time to provide your feedback. It is great to hear that we welcomed and served you so well during your stay. We are very lucky to have an amazing team here at Pier One Sydney Harbour.... More 

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