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Pier One Sydney Harbour, Autograph Collection

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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Pier One Sydney Harbour, Autograph Collection
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Pier One Sydney Harbour, Autograph Collection
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1,388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for the first time for 3 nights with our kids for a long weekend. I absolutely loved the hotel room. It was bright and fresh and spacious plus had the perks of high ceilings and gorgeous exposed beams. The service staff were fantastic.

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California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Key recommendation is to get a room that faces the water - seems like they are larger and definitely more scenic. Great location for the hotel - around the corner from the best downtown location so it gets less noise and provides for some nice walks. The service there is great (although as a Platinum Member with Marriott I had... More 

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Sydney, Australia
Level Contributor
250 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 702 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I never knew about this hotel, but I am glad I did. I checked in for a weekend break and I was glad I did. A couple of points, i booked a water view room. Check in was smooth and the staff was excellent and friendly. I was bit under whelmed with the room, it seemed a bit clumsy, with... More 

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear undercoverelephant, What an amusing name, thank you very much for taking your time in writing this great feedback regarding your recent stay with us here at Pier One Sydney Harbour, Autograph Collection. I have shared your feedback with my team and we're all looking forward to be welcoming you back again soon ! Sincerely, Harry Singh Director of Operations More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is the second time I've stayed here and unfortunately this time it was nowhere near the standard it used to be. The location is fantastic. But that's where the positives end. Our room was still being vacuumed when we checked in after 3.00pm, despite being told it was ready and it smelt very unpleasant the entire time. We had... More 

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Chrissiea969, Thank you for taking the time to write this feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. Feedback like yours outlining the numerous issues you experienced at our hotel during your stay is very important to us. I would like to firstly apologize, as you have had a number of issues over... More 

Morisset, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here twice now and both times have been fantastic. Great close walking distance to everything, 10 min walk to The Rocks, practically right underneath the harbour bridge, clean & modern room, beautiful food choice at breakfast, all staff service was great and they really want to help, valet parking is very professional. I can't complain about anything... More 

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Mel B.,, Thank you for providing us with your positive feedback following your recent stay at Pier One Sydney Harbour, Autograph Collection. I am glad to hear your stay was again a full success. We are proud to be in such proximity to Sydney's sights and I am glad to hear you enjoyed this. We look forward to welcoming... More 

Greater Perth, Australia
Level Contributor
127 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Unfortunately my stay was just overnight and after arriving in the evening I was unable to take advantage of the fantastic Walsh Bay view my suite faced. Upon checkin I was greeted with a pleasant manner, handed a glass of sparkling wine and then told they had upgraded me to a suite. The decor was very Shabby Chic, rustic and... More 

Review collected in partnership with this hotel

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear JW1955, Thank you for taking your time in sharing your wonderful feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. I am pleased to hear of your positive experience, and will be sure to share your feedback with our entire team, as I am sure they will be just as thrilled as I am.... More 

Canberra
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at this place with my Mum and sister and we had a wonderful night. It is in a perfect location and easy walk to great restaurants and there is plenty to do around there. We checked in and we were greeted with a lovely glass of bubbles and I proceeded to tell them it was my Mum's bday... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Edwina, Thank you very much for taking your time in writing this wonderful feedback in regards to your recent stay at the Pier One Sydney Harbour. I am thrilled we met and exceeded your expectations during your stay. It is especially great to hear that your mother experienced a fabulous birthday with us. I have shared your feedback with... More 

Adelaide, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Another stay at Pier One, now owned by Autograph Collection. The very best place in Sydney to stay. Beautiful rooms - especially those on the bottom floor where you can step out on to the pier and sit at your own outside table! Also dog friendly and you can have your dog in the room or securely penned immediately outside... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Andre031, Thank you for taking the time in writing your lovely feedback reviewing your recent stay at Pier One Sydney Harbour, Autograph Collection. It is so wonderful to hear that you fully enjoyed your stay with us! We are so grateful to learn that you think our hotel is brilliant. We really strive to provide the best service and... More 

Blue Mountains, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The room on the 3rd floor had views of the Opera House and Fort Denison. It was spotless, spacious and the bed was comfortable. The toiletries were great and it was interesting showering whilst looking out to the harbour. The breakfast was brilliant. We will definitely stay here again.

Was this review helpful? Yes
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Jon B., Thank you for your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. It is indeed a great experience to shower with a view out on the Opera House, this is why we pride ourselves in offering one of the most unique and memorable architectural room designs. For your next trip, you might want... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Outstanding, the location, the service, the entire experience, all in all, amazing. The staff made the trip from Jack, the manager on duty at front office, his knowledge of the area helped us get around and pick out some great eateries. Ben our bar tender made each night excellent, a repertoire of amazing drinks and a sound knowledge of mixing... More 

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Tripadvisor member, Thank you so much for taking the time in writing this great feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. I am thrilled to hear Jack and Ben made your stay and experience so amazing. It is great to hear that you love Pier One, we can't wait to welcome you... More 

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