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All 182 Sydney hotels

Pier One Sydney Harbour, Autograph Collection

4.5 of 5 Hotel   |   11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Ranked #49 of 182 Hotels in Sydney
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
minx_in_the_city Sydney, Australia
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1,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My Pier One experience started some time ago - August 2013 when I got engaged. I had always known that I wanted to get married by the water so the Sebel Pier One (as it was at the time I booked) was the obvious choice with its amazing location and breathtaking views from the main function room “Water”. The last... More

Was this review helpful? Yes 2
Cairns, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is a converted wharf, so it is low-rise and located right on the water. It is opposite a series of other converted wharves, and Saturday night the venue opposite was very noisy. Local fisherman also inhabit the wharf in the early hours, so be careful when opening the curtains! The room we were allocated was very nicely furnished... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear formulafrog, Thank you very muc for commenting on your recent stay at Pier One Sydney Harbour - Autograph Collection. We are delighted to read that you were able to take advantage of our location - we also think our location is quite special and gives our guests a different experience of Sydney. We look forward to welcoming you back... More

Melbourne Australia
Top Contributor
84 reviews 84 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Really nice hotel, had a great view and fantastic Sydney location. The problem here is the terrible shower (terrible is putting it mildly), firstly, bath over shower, my pet hate, but the real issue was incredibly poor water pressure. In all my years and travels, I've never experienced such low water pressure and that have a low pressure head as... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear David, Thank you very much for reviewing your recent stay at Pier One Sydney Harbour - Autograph Collection. Guest feedback both positive and negative is extremely important to us - We sincerely apologize you had a bad shower experience. Since taking over the hotel 7 months ago, the bathrooms have been one of our main priorities. Unfortunately, being a... More

Mykonos, Greece
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Although we only had a one night stay at this hotel, we were very impressed with the cleanliness and spaciousness of our room and the wonderfully friendly staff. They were so helpful and nothing seemed to be too much bother. Just a 20 minute walk to the Opera House and on the way, you can visit the Rocks area. Close... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear cscotman, Thank you very much for commenting on your recent stay at Pier One Sydney Harbour, Autograph Collection. We are absolutely thrilled to read that you enjoyed your stay with us so much - we do have a great team here and they will be glad to hear that they made your stay a memorable one. I will make... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a business conference in Feb 2014. Found this hotel to be in a fabulous location. Rooms were very comfortable and clean, although I did find my room to be quite small and a little dark. Windows were set quite high, above head height, so I think that it lacked natural light. All in all was an enjoyable... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you very much for taking the time comment on your recent stay at Pier One Sydney Harbour - Autograph Collection. We are glad to read that you enjoyed our location. Hopefully we will get the chance to welcome you back here at Pier One Sydney Harbour. Kind regards, Harry Singh Director of Operations More

Sydney, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Given I was spoilt beyond measure by the beautiful, competent and professional Reception staff - Clementine - and given the gorgeous room overlooking the Harbour, this Hotel is faultless. I MEAN FAULTLESS. I am a hard taskmaster when it comes to Hotel, and spend a great deal of time in them. The fitout, the amenities, the attitudes, the beautiful surroundings.... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear bellapretenda, Wow - thank you SO much for your kind words and for choosing Pier One Sydney Harbour, Autograph Collection for your special occasion. We absolutely love reading your feedback and have been sharing it with everyone, especially with our lovely Front Office Manager Clementine. I am thrilled that you were so impressed with our facilities and room design... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just had a fabulous weekend at Pier One. Sydney was temperamental, storm clouds threatening one minute, then teasing us with sunshine. The taxi driver was not great at following the directions that the hotel had sent telling us exactly how to find the entrance during the renovations. However, just as we gave up on the taxi and decided to... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Gratgirl, We are happy to read that you had such a great time at Pier One Sydney Harbour - Autograph Collection! I will certainly pass on your compliments to our lovely Front Office and Concierge team - they will be glad to hear that they made your stay a great one. Hopefully we will get the chance to welcome... More

Reynella South Australia
Top Contributor
72 reviews 72 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

On arrival I was greeted by a receptionist who chad taken out a degree in incompetance. After trying to bring up our details and printing out details for three othe totally unrelated persons, she finally scratch out one of the names and hand wrote our details onto the same form. She then procceded to mess up the credit card payment.... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear investigator2, We appreciate you taking the time to comment on your recent stay at Pier One Sydney Harbour - Autograph Collection. It is our key objective to deliver wonderful experiences for our guests and pride ourselves on exceptional levels of customer service and professionalism. As you can see, we receive so many great reviews from guests and are sorry... More

Huatulco, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A friend booked us into this hotel for two nights. Firstly, the reception was being upgraded - we'd read that on Tripadvisor - so it was a little odd to find it in a temporary tent on the first floor but not an inconvenience.Really comfortable beds, good and fascinating view of the inner harbour but slightly marred by huge girders.... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear nonifoni, a very big thanks for your comments! We love reading that you enjoyed our beds and the view - We do receive a lot of good feedback regarding our comfortable beds! Please let me ensure that only one cup of coffee per person is certainly not the standard we adhere to! My apologies for this mistake!! Thank you... More

Australia
Top Contributor
235 reviews 235 reviews
43 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My previous review of this hotel was a result of an excellent stay with pleasant and efficient service and a nice room. Unfortunately my most recent stay had none of these features. The car service and person who made the booking was not advised that the entrance from Hickson Street was closed, requiring some additional complicated driving to get to... More

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear cindylou45, Thank you very much for sharing your experiences at Pier One Sydney Harbour - Autograph Collection! It is our key objective to deliver wonderful experiences for our guests and pride ourselves on exceptional levels of customer service and professionalism. My apologies for your disappointing experience during your recent stay. Please rest ensured that your review has been shared... More

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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