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Pier One Sydney Harbour, Autograph Collection

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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Pier One Sydney Harbour, Autograph Collection
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1,363 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kallista, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

From the moment we walked in to checked in to the minute we left, everything was perfect. Highly recommend Pier One to everyone who wants fabulous service, a gorgeous hotel and so central to everything. Love it. Thank you so much for making our weekend so special.

Review collected in partnership with this hotel

Was this review helpful? Yes
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear vandabreia, Thank you for sharing your so fabulously positive feedback in regards to your recent stay at Pier One Sydney Harbour! It is fantastic to hear you loved the hotel and fully enjoyed staying with us, my team and I are proud of having delivered such great service to you. I hope to be welcoming you back here again... More 

Top Contributor
67 reviews 67 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The upsides- This hotel is in a great location, close to the Rocks, Circular Quay and the Opera House. The staff on the front desk were very friendly. The room was clean and lovely. Mine was quite large with a water outlook, but I wouldn't say water views...or at least not of any real sights in Sydney. The downsides- The... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Natalie M., Thank you for taking the time to share your feedback in regards to your recent stay at Pier One Sydney Harbour. I appreciate your detailed list of upsides and downsides and am glad to see you had an overall satisfying stay. It is disappointing to learn that we were not able to fulfill your expectations in regards... More 

sydney
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Pier one autograph collection room 215, king room with harbour view. Very private , luxurious, stunning. Food at Gantry is great - we had full buffet breakfast and dinner sat night. Little pricey, but worth every cent for bit of luxury and that special celebration . All little touches thought of from nespresso coffee in room , tea leaf teas,... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear KOSSYDNEY, Thank you very much for sharing your very positive feedback in regards to your recent stay at the Pier One Sydney Harbour. It is wonderful to learn of your appreciation for the detailed service we provide. We believe that high standard service lies in the origin of small details contributing to the whole, making the big picture look... More 

Wallabadah, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 5 days ago NEW

Very cool small hotel, so much better than the big chain hotels. The service was exceptional, going out of their way to make our stay pleasant. Breakfast was so good, such a big variety to choose from Not to mention the soaps and lotion, Appalles ......to die for!

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Stacy, Thank you for sharing your feedback in regards to you recent stay at Pier One Sydney Harbour. It is great to see that your stay with us was all around "cool". We strive to provide a high standard in service within a cool, or as we like to call it POSH - atmosphere. Therefore, it is great to... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Love the modern decor at this hotel. Stayed for our anniversary for 1 Saturday night in June. Greeted with a glass of champagne on arrival. Bags taken to our room (which arrived after we did but no biggie...) Room was clean, fresh and modern. We were in room 204 which was Hickson Rd side with a view of the bridge.... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear missmelliebee, Thank you for your great feedback! I am thrilled to hear that your stay was overall satisfying. It's especially a great feedback for all our associates, which will be just as delighted as I am to hear this feedback. I sincerely hope to be welcoming you again soon at the Pier One! Sincerely, Harry Singh Director of Operations More 

Derby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, the actual hotel is amazing, stylish and trendy and aesthetically great. We were greeted on arrival with a glass of bubbly each and the staff were friendly and helpful. Someone offered to take our bags to our rooms but they ended up taking around half an hour to arrive and I wished we'd just taken them ourselves.... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear AngryCuistomerNo1, Thank you for your time in writing this feedback. I am disappointed to hear that we weren't able to entirely fulfill your expectations during your stay. We strive to ensure our guests enjoy an exceptional hotel stay and I do apologize that this was not the case for you. I can certainly understand your disappointment at not receiving... More 

Balmain, New South Wales, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is hidden between the rocks and Sydney harbour. Very accessible to the whole city. Nautical type theme in rooms and common areas. Had water view room that opened onto promenade,where we sat at our table & chair and sipped complimentary champagne. Rooms are comfortable and modern,though not 5 star. Super quiet location at night. Food at breakfast was... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Margaret P., Thank you for taking the time to write such a great feedback! I'm thrilled to hear that you're calling the hotel a hidden gem. I will share your feedback with all associates - they will be just as thrilled to hear that as I am. Please feel free to contact me anytime when you would like to... More 

Wollongong, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at Pier One many times over the last few years and usually try to get a room on the upper floor facing the water as you wont have to put up with the noisy trains on the bridge at night and the extremely loud toilet flushing of guests above you. The sound that the toilets make is... More 

Was this review helpful? Yes 2
old bar
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

A lovely hotel in a great location. Definitely try to get a water view room with a small balcony. Staff and service was great, breakfast had a good variety. Try to get a deal which includes breakfast. Only negative was parking is expensive.

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ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Suziecini, Thank you very much for your feedback after your recent stay at Pier One Sydney Harbour, Autograph Collection. I will pass on your feedback to our staff, I am sure they will be delighted to hear that their service provided was great. In regards to the parking we apologize for any inconveniences caused by the fees we charged... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel seems to be very popular for wedding events and photoshoots. Our accommodation was at 2nd level. It was a small room for 2 adults and 2 kids, but we managed to make it comfortable by pushing the 2 beds together. There was a big steel truss above our bed which made the setting unique. Quite easy to request... More 

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ak_sydak_admin, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Kyle G, Thank you for taking the time to respond to your latest experience at the Pier One Sydney Harbour. It is of utmost importance to us to ensure you have a memorable stay at our property, therefore it is great to hear that you were overall satisfied. Please be certain that I have paid close attention to your... More 

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