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All 182 Sydney hotels

Pier One Sydney Harbour, Autograph Collection

4.0 of 5 Hotel   |   11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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Ranked #49 of 182 hotels in Sydney
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Gemma D
  • Overview
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1,122 people have reviewed this hotel

Traveler rating
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    409
    155
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    41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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1 review
5 of 5 stars Reviewed today NEW

I spent one night at Pier One on a Saturday night with my partner for his birthday. We were greeted with exceptionally lovely and helpful staff and even offered a glass of champagne on a arrival. We stayed in a waterside room and both room and view were stunning and peaceful. Everything had been done with attention to detail and... More

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

If you want to see the harbour bridge and opera house from outside your hotel, this is the place! The rooms are a little small, otherwise everything is good. If you can get a room overlooking the water, you will have great views. Very friendly and helpful staff. The food was good. It's only a short walk to the rocks... More

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Haarlem
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

What an excellent place to stay! Choose the waterside and enjoy the afternoon sun in your harbour style room, a delicious dinner downstairs and a short walk to see the opera house in the night. Walk back and sleep well in the excellent beds and pillows. Enjoy the special appeles body creams! Looking back on 1 month Asia and Australia,... More

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Brussels
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I chose this hotel because the location sounded ideal on paper: close to The Rocks, but just far enough away to avoid the noise and rowdies. Unfortunately I did not realise that it gets dark at 6, if not before. I did not feel comfortable about walking back to the hotel from the city after dark, so I went back... More

Was this review helpful? Yes 1
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Karina, Thank you very much for taking the time to review your recent stay at Pier One Sydney Harbour - Autograph Collection! It is a very important point you raise and I will definitely speak to our Concierge team about what we can do to not receive similar feedback in the future. As part of our move earlier this... More

Aix-en-Provence, France
Top Contributor
76 reviews 76 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When my husband stays in Sydney he adores the Four Seasons so as his travel advisor ;) I had a hard time persuading him to try out Pier One (FS was seriously full). When I wrote to the Pier One front desk explaining that I was disappointed not to be able to join him on Sydney on this occasion and... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear IslandAmber, Thank you very much for your feedback - we are absolutely thrilled to read your comment! I am really happy to read that our team was able to make his stay such a memorable one - this is what we aim for and we have a great time here at Pier One Sydney Harbour! Hopefully we get the... More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is probably the best located hotel I have ever stayed at, the function room overlooking the water is amazing and at night time the views are just as spectacular as during the day. The staff are really wonderful, very friendly and accommodating. The rooms are tidy and well sized, surprisingly quite considering the vicinity to the Bridge. Definitely a... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear PODKS, Thank you very much, we are absolutely thrilled to read your feedback! As a part of the Autograph group, a collection of unique venues all around the world, we strive to deliver this special “holiday” feeling to our guests - our current beautification will make the hotel an even better venue once finished. We have a fantastic team... More

Nashville, TN USA
Top Contributor
226 reviews 226 reviews
165 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This Marriott branded boutique hotel is quite interesting. I have to start off my mentioning that a renovation project was fairly disruptive during my stay, but I still enjoyed this place! The main entrance was temporarily relocated and difficult to find, with many many taxis were dropping off guests at wrong level and the stairs were difficult with luggage. They... More

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear pine129, Thank you for taking the time to provide your feedback following your recent visit at Pier One Sydney Harbour - Autograph Collection! We are pleased you had an enjoyable experience and you were comfortable in our care. Thank you as well for your very constructive feedback which will be obviously used for improvement! We look forward to have... More

sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I have just been quoted $183.00 for a room at this hotel and when I went to book this same afternoon the price had suddenly jumped to $309.00 for the same room. When I queried the price the guy on reservations was extremely rude and dismissive and finally told me to "have a nice day" and hang up on me.... More

Was this review helpful? Yes 3
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear blackfred, My sincere apologies for the poor impression you have gained. I appreciate the time you have taken to provide us with your review. The sudden jump in price is something that in deed can happen - as most hotels and airlines, our pricing system is a flexible one and rates always depend on availability. We may have had... More

London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here on business in August and you can't fault the location of the hotel, right under the Harbour Bridge. The hotel itself was under refurbishment and was overall average. The staff weren't that friendly and the breakfast was standard. Unfortunately they also lost my colleagues clothes whilst laundering them and were not that apologetic or helpful in finding them.

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PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear beer18, Thank you very much for reviewing your recent stay at Pier One Sydney Harbour - Autograph Collection and thank you for your compliments regarding our location! We do want to apologize for the average service you experienced! We receive so many wonderful reviews on our luxury appointments and service standards and it is disappointing to know that we... More

Paris
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Justin the concierge at Pier one was super helpful and very patient with our questions. His helpful tips and directions guided us each day to help us make the most of our Sydney visit. the hotel is undergoing renovations so not the best time. But we enjoyed our stay thanks to Justin's help and advice.

Was this review helpful? Yes
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear kshark, thank you very much for taking the time to review your recent stay at Pier One Sydney Harbour - Autograph Collection! We are absolutely thrilled that Justin made your stay so special! We do have a fantastic team here at the hotel and the experience you described is what we really want to offer to our guests. We... More

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pier One Sydney Harbour, Autograph Collection 4*
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#20 Business Hotel in Sydney #26 Family Hotel in Sydney #27 Romantic Hotel in Sydney #45 Luxury Hotel in Sydney
Hotel Class
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection® is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings from the stunning, stylish absolute waterfront Suites through to our Eastern facing Heritage rooms. In the heart of the Rocks our location offers the perfect accommodation base for exploring Sydney or getting friends together for a special event or Sydney wedding. Our on-site restaurant, Front, offers you the ultimate open air dining experience with full panoramic views of Walsh Bay. Guests can also enjoy a drink in style at Front Bar. This luxury hotel in Sydney also offers a smoke-free environment, valet parking, 24-hour security and is pet friendly. ... more   less 
Number of rooms
189

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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