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Pier One Sydney Harbour, Autograph Collection

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11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
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1 room 1 guest
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Pier One Sydney Harbour, Autograph Collection
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1,432 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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  • Dutch first
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  • French first
  • German first
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  • Portuguese first
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Newcastle, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

Very friendly staff Champagne on arrival Close to the Rocks Fantastic views The harbour views were great Breakfast was great . valet parking good price The staff were friendly and drink prices same as the pub around the corner !

Review collected in partnership with this hotel

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Wellington, New Zealand
Level Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed today NEW

My second stay here this year and I just like it more and more. Whether for business or pleasure I wouldn't look past this. The staff are really friendly and the rooms and rec areas are great. Just spend a couple of hours outside on the Terrace reading and watching the boats sail by. And it's a quick 10 min... More 

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Perth, Australia
Level Contributor
165 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
1 of 5 stars Reviewed today NEW

I am in awe how poor the service at the bar and restaurant . Do not waste your money. The location on the wharf maybe good bit all else was shocking. 5 of the six beers not available . We waited 45 mins for a bowl of mussels . $1.00 per mussel and one slice of bread

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New Zealand
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

3 nights here. Loved the location and the room (quirky with the exposed beams and pipes). Staff lovely (although couldn't get hold of anyone on occasion on the phone - not sure what was happening). Breakfast was nice. Loved walking in the area (and found an awesome Chinese dumpling restaurant 2 mins up the road - Lotus).

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Sydney, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

It truly is a magical location with awesome views, tasty restaurants and great location, so close to ALL of the amenities that one could want or need to have a relaxing break away from reality! One of the best places to go when you want to feel like royalty!

Review collected in partnership with this hotel

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South Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent a weekend at the beautiful Pier One Hotel. We loved the décor, the restaurant, both for dinner and breakfast, the view over the water and above all the superb location in easy walking distance of everything. Our first night, however, proved to be a nightmare. We were given a room that had a connecting door. After we returned... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment we arrived we had a flawless experience - easy valet parking, champagne on arrival, beautiful view from our room and advice on dinner/breakfast reservations. The view of Milsons Point and the Harbour Bridge is spectacular

Was this review helpful? Yes 1
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Simon P., Thank you for your wonderful feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. It is great to hear your experience with us was overall flawless, and I am glad you enjoyed your stay to the fullest. I hope to be welcoming back very soon here at Pier One, Sincerely, Harry Singh... More 

Scherpenheuvel, Belgium
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel was very beautiful and well placed. It was close to the Rocks and to the Opera House. When you left the hotel, you were almost below the Harbour bridge. The breakfast was delicious. The room was very clean and large enough for two adults and two children.

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Wout V., Thank you for your wonderful feedback regarding your recent stay at the Pier One Sydney Harbour, Autograph Collection. It is great to hear you were very satisfied with your stay. Please come back and enjoy the summer here on the pier, your family would love it for sure. Until I'll be welcoming you back here at Pier... More 

2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I'm here on the 3rd Floor tonight while it's raining. There will be no sleeping unless it stops raining. It's fair to say this is a hard rain - thunder and lightening, but the rain on the roof is extremely loud. There is a metal roof with absolutely no noise damping at all between the roof and the room. A... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear J H, Thank you for your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. It is very important for us to receive constructive feedback such as yours, I have shared your comments with the Maintenance team to ensure noise reduction on rainy days such as yesterday. We had a hailstorm, which was unexpected and very... More 

New Jersey
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is good, although a bit out of the way. Approximately a 10 minute walk from the nearest rail station, but it's a nice quiet area with amazing views. Checking in, first impressions are good. Hotel appears quirky and hip, not in a bad way. Rooms are fairly standard. Comfortable, and provides all the necessities you... More 

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Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Vincent F., Thank you for taking the time in writing this detailed valuable feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. We always strive to deliver the best and highest possible customer service, and I am so disappointed to hear we have fallen short on your service expectations during your stay with us. Please accept... More 

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