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The Langham, Sydney

Travelers' Choice award winner
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89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
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1 room 1 adult
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The Langham, Sydney
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1,307 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We went to the Langham for an evening of cocktail and dinner. The lounge bar was well presented as we had a cocktail and nibbles offered were tasty . We were hosted into the dining room which is quite large but our table was intimate so it did suit us as the evening was a Christmas dinner gift to me... More 

Helpful?
Thank Brian M
Bethesda, Maryland
Level Contributor
196 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

It's not in the middle of the Sydney turmoil - a pocket of calm in an otherwise packed city. Walking in you have the feeling of serenity. All white and pastels. The front desk check in is underwhelming. The staff a bit undertrained. Although to their defense we did arrive early. We waited about 1/2 hour to be checked in.... More 

Helpful?
Thank Sandy C
Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had a perfect stay, but have since received e-mails stating we're members of HotelClub. This is despite specifying on check-in that our e-mail address was not to be used for marketing purposes. It's really annoying! Have complained to the managing director, but have not received any acknowledgement.

Helpful?
1 Thank BjarneandRobert
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear BjarneandRobert, Thank you for taking the time to connect with us on your recent stay at The Langham, Sydney. I am so thrilled you had a perfect stay with us; however I believe there may have been some level of miscommunication regarding unwarranted emails you are receiving, as we are not directly affiliated with HotelClub. HotelClub is an online... More 

Auckland, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Not only were we overwhelmingly stunned by the decor and the comfort of the large and creatively designed Suite we were lavished with welcoming gifts and stepped into a weekend of happiness. This is an abundantly happy Hotel with super skilled staff displaying a genuine warmth and an eagerness to assist at anytime with anything. The spirit of happiness oscillates... More 

Helpful?
1 Thank Marilynmae
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Marilynmae, Thank you for your kind review and for sharing insights into your recent stay at The Langham, Sydney. Five star luxury absolutely ensures that all guests are given attentive treatment; and I am so thrilled to you felt the dividends of this level of hospitality we are internationally renowned for. We hope you will return to The Langham,... More 

Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

i have stayed in many 5 Star hotels before but the Langham in Sydney felt a little bit special right from the minute we arrived. Set in a quiet area about 15 minutes walk from Darling Harbour or Circular Quay, the building is low-rise and fits well with the area. The rooms were spacious, well maintained and immaculately clean. The... More 

Helpful?
Thank DaveIreland63
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear DaveIreland63, Thank you for sharing these lovely, positive words regarding your recent stay at The Langham, Sydney. We very much hope to continue to anticipate guest needs to ensure each guest feels warmly welcomed into their "Sydney home". We agree service is one of the primary signatures of our beautiful luxury hotel; and we will certainly continue to grow... More 

Auckland, New Zealand
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Sydney Langham for 3 nights in early January, as a prelude to starting a 2 week cruise. This is the 5th Langham I've stayed in and would say it's the best. Its also unique in that its not as large as other Langhams around the world, but is probably why we had excellent service and some... More 

Helpful?
1 Thank Lowe103
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Lowe103, Thank you for your very kind review regarding your recent stay at The Langham, Sydney. In particular, your reflections on our new suites and rooms, which are indeed the results of our recent grand transformation in 2014. Our hotel now offers to Sydney-siders and international guests, a unique and beautiful bespoke product with the largest rooms in the... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My partner was visiting me from NZ and we wanted a romantic time together. The Langham did not disappoint! The rooms and hotel in general were absolutely stunning and had great amenities. It really was a luxurious place to stay, the valet service was great and very accommodating. They even used their pink taxi to drive us to dinner! They... More 

Helpful?
Thank Nat B
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Nat B, Thank you for your kind review regarding your recent stay at The Langham, Sydney with your partner. I have passed on your exquisite comments to my extended management team and we are thrilled that we were the perfect backdrop for this beautiful reunion. I very much look forward to your return to Sydney's most exclusive address when... More 

Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My family stayed at the Langham over Christmas last year. Having stayed there before I knew that the location is not really ideal but the service usually makes up for that. Not this time though. The chunky extra service charge imposed on Christmas Day and on Boxing Day seemed a bit mean and unseasonal but the real disappointment came after... More 

Helpful?
Thank Ant D
Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We just had a lovely weekend at The Langham Sydney and have nothing to say except I cannot fault one single thing. From check in, to dining in both restaurants and swimming in there beautiful pool we felt like we were the only guests as its lovely to be acknowledged and greeted by every staff member. Our room was beautiful,... More 

Helpful?
Thank 50th
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear 50th, Thank you for sharing wonderful words regarding your recent stay at The Langham, Sydney. We are receiving great feedback on a daily basis that we are providing a unique and wonderful experience for guests in terms of offering and service; so thank you for the reiteration that our hotel is meeting expectations on a luxury experience level. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Originally I booked my reservation for Christmas period. The langham stuffed up my booking cause they overbooked and rang me the day before to inform me I have to find another hotel. I asked the receptionist Sarah if she can work anything out and she told me she would call me back to follow up. After an hour I didn't... More 

Helpful?
1 Thank Jeanette D
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Jeanette D, Thank you for your honest feedback regarding your recent stay at The Langham, Sydney. Whilst very difficult to read in parts, I take on board on your comments and hope we can assure you that this is not the usual standard of hospitality that we are renowned for. I have discussed your feedback with our Rooms Division... More 

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