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The Langham, Sydney

#7 of 177 Hotels in Sydney
Certificate of Excellence
5.0 of 5
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89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
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1 room 1 guest
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The Langham, Sydney
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1,192 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Two wonderful nights at this hotel. We have stayed at the Langham in Melbourne and had a cocktail in the Langham in Hong Kong so thought it time to try out the Langham in our own home town. We were not disappointed! The rooms have been freshly renovated and are bright cheery and modern but retaining a high quality luxury... More 

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Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Service from the moment we arrived was exceptional. Very personalized. We stayed the night before at the shangri la and you could not compare the exceptional service we received at the langham. Firstly no queue for checkin, room was available early and we were personally taken to our room.

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were there for a one day conference. We arrived by 8am and had breakfast, which was just lovely. The staff were absolutely immaculate and very attentive and professional. Our luggage was delivered to our room and our vehicle was looked after. Our room was huge and overlooked the street which was quiet. We were very comfortable and wished we... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Sally A, Thank you for taking the time to share such kind words regarding your recent stay at The Langham, Sydney. I am thrilled to hear feedback that all aspects of our hotel are meeting standards for luxury conferencing clientele, who are also staying in-house. We certainly feel we have a private yet central location, beautiful facilities, chic rooms... More 

Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night while connecting to an international flight. The hotel is beautiful and the rooms are luxurious and comfortable. I had a harbour view room, which was lovely. The pillow menu was very impressive and the art deco decor felt very cozy and relaxing. I am gluten-free, so I contacted the hotel about dining options prior to... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dearest KME33, Thank you for your kind review and insights into your recent stay at The Langham, Sydney. Five star luxury absolutely ensures that all guests are given attentive treatment; we hope our team executes these requests for every guest, the way they did for you. I am so pleased to see members of our Langham Service and Concierge Team... More 

Como, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We were staying at another hotel but ate here once. The staff were very nice but a few things fell short. After we had been shown to our very plush seats to have coffee we had to hail a waiter after we became sick of waiting. The table we were sitting at and the table next to it that was... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Peter F, Thank you for your honest feedback on your recent visit to The Langham, Sydney. Whilst I am so glad you had a chance to visit our beautiful hotel, I am disappointed to hear you experienced some inconsistencies in restaurant service. My F&B Manager reports we were down a number of staff members across that period, which would... More 

Sydney
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Gorgeous hotel, beautifully decorated and lovely large rooms. We stayed in a terrace suite and it was charming. We had afternoon tea which was delicious. If I could give it 4 1/2 stars I would have - I dropped a star because a couple of service related things didn't go smoothly. We were unable to check in until after 3pm... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Lisa Bee, Thank you for your honest feedback on your recent stay at The Langham, Sydney. I am so glad you had a lovely experience overall and that the rooms, decor, dining and hotel in general, impressed you. I am very sorry to hear you experienced some inconsistencies with some of your requests. I have passed on these comments... More 

Sydney, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Unfortunatley, times change and The Langham is a perfect example of how something unique, cherished and utterly charming can suddenly transform into something sterile and run of the mill. I wont go into the details but for all of those that loved the old Observatory Hotel and all it's truly old-worldly European charms - that has all been lost, as... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear MattHaze559, Thank you for sharing your comments and insights. We accept each guest will have their own valued opinion on the grand transformation inside The Langham, Sydney; and I can only apologise our new look and feel does not meet expectations. As a side note, feedback across the board has been extraordinary and very positive from long serving and... More 

Adelaide
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night as a treat on a quick trip to Sydney and I was blown away! Luxury at its finest. Spacious rooms and the bed was incredible, hadn't slept so well in my life, they even had a pillow menu! Staff very attentive. The high tea is a must do! Great location and would definitely stay again.

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Sherie H, I am thrilled to read your comments regarding your recent stay with us, particularly when all expectations are being met at a very high level. Furthermore, I am delighted that to also read that our elegant harbouride retreat met your personal definition of global luxury. We look forward to your return very soon. Regards, Sonia Lefevre General... More 

Cully, Switzerland
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

We had a really lovely winter stay at the Langham. The location was my favourite in Sydney, a pleasant walk to Circular Quay for getting around and many nice local cafes and bars. The hotel is smaller and well designed; rooms were very comfortable, especially beds and pillows. Loved the rain shower and luxurious feel to the bathroom and our... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear XxBea, What a lovely review; thank you for taking the time to cover off all the signature touch points that The Langham, Sydney Team prides itself on delivering to it's guests. Whilst we appreciate feedback on a daily basis; it is wonderful to read a review where all expectations have been met by well travelled guests who value the... More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Langham is outstanding. We have just stayed after the refurbishment, rooms are excellent, service great and restaurant downstairs is perfect for high tea or cocktails. Will definitely stay again, beats Four Seasons and Shangri-La in my book.

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Krista16, Thank you for taking the time to share such kind words regarding your many recent stay at The Langham, Sydney. I am thrilled to hear feedback that you loved every aspect of our beautiful new hotel from design through to rooms, through to our stunning epicurean dining spaces; l and very much hope that sentiment continues and grows... More 

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