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The Langham, Sydney

#15 of 185 Hotels in Sydney
Certificate of Excellence
5.0 of 5
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89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
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The Langham, Sydney
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Ranked #15 of 185 Hotels in Sydney
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Rondahe F Newcastle, Australia
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1,089 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

We booked our honeymoon for August 2014. When I called 4 weeks prior to ask for another night they told me they were closed for renovations. Not sure when they were planning to tell us if I hasn't called at that time. We had a spa voucher refunded but other than that only an apology. I would have expected an... More 

Was this review helpful? Yes 1
Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I would recommend The Langham because I had one of the loveliest stays I've ever had at a hotel. I loved the attention to detail and exquisite furnishings; it felt like my home instantly! It is situated in a beautiful part of the historic Rocks area and is within walking distance to everything that's fabulous about Sydney!!

Review collected in partnership with Langham Hotels

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Santa Barbara, California
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 5 evenings at the Langham and we found it to be an excellent hotel, especially in terms of what matters most: customer service. First off, we had booked a room with a water view but, like others, found that the construction in that direction was a bit too noisy, even with the double-glazed windows. After letting us take... More 

Was this review helpful? Yes 1
Melbourne
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved the old Observatory but now having stayed at the refurbished Langham are just as delighted with the hotel, it's facilities and effort put in by staff to make you feel welcome in the new environment. It is outstanding and we had three lovely nights just after Easter.

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Peter_and_Di_59, Thank you for this divine feedback regarding your recent stay with us across Easter. I am beyond thrilled to hear that you are impressed with our elegant harbourside retreat. London based design firm, GA, created the interiors; with every piece of furniture being hand created just for this beautiful hotel. Thank you again for the kind comments regarding... More 

Johannesburg
Top Contributor
123 reviews 123 reviews
64 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel, centrally located and in easy walking distance of many of sydneys tourist attractions. Rooms were fine, and staff friendly and helpful. Very nice and plush bar area. The reception staff were extremely helpful

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear BushFreak, Thank you for this wonderful feedback regarding your recent stay with us this year. I am beyond thrilled to hear that you are impressed with the detail inside our new elegant harbourside retreat. Palm Court is certainly gaining recognition as one of Sydney's most sophisticated bars and our team absolutely prides themselves on personalised, high level service, that... More 

Sydney
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Observatory was our favourite hotel in Sydney. Its charm of warmth, wonderful staff and five star service was unbeatable. Since selling and renovations it has lost all the charm it once had. I found the staff to be cold and lacking any sense of personality. This experience was made worse with prices that have skyrocketed... its a shame the... More 

Was this review helpful? Yes 2
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Rainbow T, I am very sorry to hear you feel this way. The hotel has recieved incredible reviews across the board, so I am dissappointed you are not able to share in this celebration. We absolutely continue to delight guests with personalised service and our world famous hospitality; an asset we are very proud of. We certainly understand when... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We spent one night here over Easter for our wedding anniversary in a beautiful room with a view over the harbour and a window that opened! We were greeted warmly by Grace who informed us the hotel could accommodate our late check out request which was a generous 1pm and that our afternoon tea was waiting for us in our... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Brainyfamily, Thank you for this lovely feedback regarding your recent stay. I am thrilled to hear we provided everything that was required to create a perfect celebration across Easter. I very much hope you choose to stay with The Langham, Sydney again very soon; and furthermore, Happy Anniversary to you both. Kindest Regards, Sonia Lefevre General Manager More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is stunning but before I go into to that, I first must say, the star was the most welcoming, sweetest & helpful ever, the second I arrived I felt so welcome & a special mention to a very special adoooooorable lady Mia. The room was very large & the decode is so contemporary sooooooo nicely done every aspect... More 

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Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Carlos G, Thank you for taking the time to share such wonderful words regarding your recent stay at the new Langham Sydney. I am particularly happy to read you were delighted with our beautiful new rooms and the elegant breakfast service; both of which receive great kudos from guests on a daily basis. I have taken the liberty of... More 

Sydney, Australia
Top Contributor
78 reviews 78 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For many years my husband and I had the pleasure of staying in The Observatory and then The Langham at least twice a year for a short break. We loved the charm throughout the entire hotel and it was the only hotel we wanted to stay in in the City. What has happened? We popped in last week to see... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Cheeky34, Thank you for sharing your feedback; and I am so sorry the new design is not favourable to your taste. As you have touched on, taste is so completely subjective, therefore we respect everyone's opinion and feelings on our transformation. As you have also acknowledged, we have recieved rave reviews from guests and media who have visited the... More 

Wombourne
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 2 nights here on route to New Zealand. Hotel has just been refurbished The indoor full sized pool with large jaccuzi is wonderful. The staff were excellent It is a boutique hotel and is within easy walking distance to the rocks and Darling Harbour

Was this review helpful? Yes 1
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear JackyWombourne, Thank you for this lovely feedback regarding your recent stay. I am delighted to hear you are impressed with our hotel overall and had time to enjoy our beautiful swimming pool. In relation to our passionate staff, I am thrilled that you experienced the hospitality that we are renowned for worldwide. I very much hope you will return... More 

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