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The Langham, Sydney

5.0 of 5 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
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Certificate of Excellence 2014
The Langham, Sydney
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The Langham, Sydney
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1,061 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars NEW

The Langham is a beautiful hotel. As soon as I was greeted from the taxi and assisted by the Porter to my room, the service was relaxing and welcoming. Concierge was very helpful and informative with directions needed. The room was spacious, very quiet, and the bathroom was large with elegant features. The tea selection in the room was the... More 

Was this review helpful? Yes 1
Nanaimo, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We loved almost everything about the hotel: the staff were friendly and attentive and we were upgraded to a beautiful suite overlooking the harbour. It was the best location in the city...walking distance to all we wanted to see and in a quiet neighbourhood. When I decided to indulge in the belgium chocolate in the mini bar, and found the... More 

Was this review helpful? Yes 1
Top Contributor
63 reviews 63 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I was really excited to have a night at this high end hotel from all the great reviews and photos I had seen bit was I disappointed from the moment I entered those doors at the concierge And the front door guy greeted me I could tell it was so Fake and not genuine and made me feel uncomfortable ,... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Aust38, Thank you for your feedback on your stay at The Langham, Sydney last July. I wanted to note this stay was almost 9-months ago and I have many exciting updates to share with you since that time. I am disappointed to hear your visit was not in-line with the wonderful, warm service we are globally renowned for. We... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I just checked in at the Langham in Sydney. I usually stay at Park Hyatt but wanted to discover the new Langham. I booked a suite for 999 AUD and I was overwhelmed when I saw the suite, outstanding furniture, huge terrace with a great view and the service is excellent. The rate includes free Wifi, breakfast and afternoon tea.... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Marcoregotz, Thank you for taking the time to share such kind words regarding your recent stay at the new Langham Sydney. Whilst we appreciate all feedback; it is such a pleasure to read a review where all expectations have been met, and more importantly, those of a regular guest to Sydney, who is experiencing The Langham, Sydney as an... More 

Adelaide, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel staff very caring and genuine staff that help you with all questions. As for room very nice and plenty of room to move around in the room . Meals for breakfast wonderful and fresh Only negative was bit pricey but other then that very happy would recommend this hotel

Was this review helpful? Yes 1
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Ben M, Thank you for this wonderful, honest feedback regarding your recent stay. I am delighted to hear you are impressed with the results of your visit. The extra mile the Langham brand goes to, to ensure all guests feel special and welcome, is an asset we are very proud of. This is only reiterated further, when our team... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent a couple of days at the Langham. From the moment we were greeted on arrival to our departure we received the most professional, friendly and attentive service. I cannot speak highly enough of the staff at the Langham they could not do enough to make our stay enjoyable. The rooms were clean and very comfortable. We had dinner at... More 

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Janette57838, Thank you for taking the time to share your thoughts on your recent visit to The Langham, Sydney. I am thrilled to hear you enjoyed all aspects of our new hotel. I am also delighted to read your wonderful comments about the passionate, committed staff across all departments who delivered the complete service experience for you. On behalf... More 

Dublin, Ireland
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The friendliness and service was amazing from checking in to checking out and everyone in between. Truly five star at it's best. So many of the staff deserve a mention but too many to be listed. The food is too die for, from the wonderful breakfast to the stunning dinner, while not forgetting the spectacular cocktails. The hotel can be... More 

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Aidan H, Thank you for taking the time to offer wonderful feedback on your recent stay at The Langham, Sydney. I am delighted to hear your comments regarding our elegant harbourside retreat; and even more thrilled to hear our staff are delivering warm, high level luxury that has truly met expectations and is encouraging you to plan a return... More 

Caves Beach, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights over the weekend on the reopening special. We had loved the Observatory as our favourite hotel in Sydney and this was our first stay since the refurbishment. We found there was still some things to finish in the rooms but this did not detract from our experience and again felt part of the family the moment... More 

Was this review helpful? Yes 1
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Caves_Couple, Firstly, welcome "home" - what a delight to have you back. Thank you for taking the time to review your recent stay at the new Langham Sydney. Whilst we appreciate all feedback; it is such a pleasure to read a review where all expectations have been met, and more importantly, those of long time returning guests. I am... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel for business for many years and it is always a pleasure to go back. The hotel has been beautifully renovated (still a few finishing touches underway) and the rooms are stunning. Lovely quiet location, just a short walk to The Rocks and beautiful Sydney Harbour. There were a few issues with my room which... More 

Was this review helpful? Yes 1
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Sueby2012, Thank you for this wonderful, honest feedback regarding your recent stay. I am delighted to hear, as a long time returning guest, you are impressed with the results of our grand transformation. The extra mile our staff go, to ensure all guest requirements are handled quickly and efficiently, is an asset we are very proud of here at... More 

Los Angeles, California
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we booked this hotel for only one night but was a fantastic experience,it seems very luxurious and confortable ,with a friendly and supportive staff.also rooms are very clean and decorated.breakfast was nice.

Was this review helpful? Yes
Sonia L, General Manager at The Langham, Sydney, responded to this review

Dear Kim H, Thank you for taking the time to offer wonderful feedback on your recent stay at The Langham, Sydney. I am delighted to hear your comments regarding our elegant harbourside retreat; and even more thrilled to hear our staff are delivering warm, high level luxury that has truly met expectations. I personally look forward to welcoming you back... More 

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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
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Also Known As:
Observatory Hotel Sydney
Hotel Style:
#4 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#7 Business Hotel in Sydney
#12 Luxury Hotel in Sydney

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