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Quay West Suites Sydney

Travelers' Choice award winner
Hotel website
98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Best prices for: 1 room 1 guest
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Quay West Suites Sydney
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Quay West Suites Sydney
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832 reviews from our community

Traveler rating
    515
    223
    50
    32
    12
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347
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109
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toowoomba, Queensland, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Our room, which was 806 was absolutely horrible. I requested a non smoking room and from the minute I entered I could smell stale cigarette smell. When I spoke to reception, they said they would rectify the problem. When I entered the room again they had placed a small fan in the room. Made no difference. Couldn't wait to leave!!... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed as a family for 5 days before a cruise. Our room was tired looking and there were several rips in the carpet that I kept tripping over. House keeping only came twice out of the five days and having small boys meant we ran out of amenities and towels. We were also charged $55 for car parking even... More 

Was this review helpful? Yes 1
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'starfamil', Thank you for taking the time to review your stay with us. I sincerely apologise about the incorrect charges on your account and the carpet. I will have maintenance look into this matter. In regards to the housekeeping, we offer a daily housekeeping service so I am unsure why your suite was only serviced twice out of the... More 

Nsw
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

A show, dinner and Harbour View Apartment for husband's 60th Birthday. Sounds great, wrong! What spoilt it was the apartment. The apartment in general was tired looking, well used and worn, needs updating. This was my first impressions. Next I sat on the bed and checked the cleanliness of the under-sheets. Glad I did that. It was stained in several... More 

Was this review helpful? Yes 1
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'AvonBS15', Thank you for taking the time to tell us about your experience at the Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Eastbourne, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in a 2 bed apartment for five nights. Everything was perfect. The apartment was lovely, the harbour view was stunning and we found the location to be ideal. In addition the beds were very comfortable .....and a bottle of complimentary sparkling wine was waiting for us on our arrival. All in all a great stay and would return.

Was this review helpful? Yes
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'lkca1', Thank you for your wonderful review. I am pleased you and your friends had such a great stay with us & I hope to welcome you back. Kind regards, David McDonald General Manager More 

Melbourne Victoria
Top Contributor
82 reviews 82 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A great quality hotel, the suite was beautiful, the views, city and side harbour were amazing!The mini bar, wifi, bedding and furniture all wonderful! The hotel staff surprised us, on our first night with some lovely fruit and some sweets, an absolutely unexpected and lovely surprise! The food was brilliant! We loved the room service, the food was fast and... More 

Was this review helpful? Yes 2
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'Chrisemmalee', Thank you for your wonderful review. I am pleased to read our staff made your stay so enjoyable. Thank you for your feedback regarding the pool & spa. I have passed this onto our maintenance manager and will have the matter rectified. I hope this didn't ruin you or your kids trip! I hope to welcome you back... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arrived there quite early after flying for 16 hours and they gladly allowed us access to our room for no additional charge. The people were very friendly. A full breakfast is available for an additional charge. We were able to walk to the bridge, circular quay, the opera house, etc. It was a little pricey but we wanted the... More 

Was this review helpful? Yes
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'Otto C', Thank you for your wonderful feedback. I am glad you had such an enjoyable stay with us and I hope to welcome you and your family back in the future. Kind regards, David McDonald General Manager More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights and was involved in a conference for approx 40 people held at the Suites. Very good accommodation with a good sized suite, with separate bedroom and small functional kitchen. Bed was a little soft for my liking, but ok. Conference facilities were excellent.

Was this review helpful? Yes
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'Doghouse_Reilly', Thank you for your wonderful review. I am glad you had a great stay here, and hope you got to have a bit of a holiday too. I hope to welcome you back. Kind regards, David McDonald General Manager More 

Townsville, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great place to stay and nice walk to train station. Got a balcony room which had a view of bridge and opera house. Sitting outside and watching the water activity was very relaxing. Staff were helpful and friendly and loved the restaurant. This is a quality hotel and we will be back. The pool had great views.

Was this review helpful? Yes
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'David S', Thank you for reviewing your stay with us. I am pleased you had such a great stay & I hope to welcome you back again. Kind regards, David McDonald General Manager More 

Sydney
Top Contributor
57 reviews 57 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on Saturday night in a City and Harbour View room. What I liked was that it had a kitchen and two mini bar fridges. One was stocked with hotel drinks etc and the other one empty so you could use. The kitchen looked out to the living and dining area and the window was sort of on... More 

Was this review helpful? Yes 1
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'Barina80', Thank you for taking the time to review your stay with us. I am pleased you had a great stay and enjoyed the view from your room, even though the weather was quite miserable over your stay. Thank you for your feedback regarding the sofa bed too, I will pass that onto our Housekeeping Executive. Kind regards, David... More 

Melbourne
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in a 2 bedroom apartment with harbour view. When we walked in the room you look straight out to the bridge and opera house. The kids were blown away. Good size rooms and living area. Staff were very helpful. Could not ask for a better location in the heart of the rocks area.

Was this review helpful? Yes
Hagen W, General Manager at Quay West Suites Sydney, responded to this review

Dear 'Secco', Thank you for your wonderful review. I am pleased you and your family had a great stay with us! I hope to welcome you back again. Kind regards, David McDonald General Manager More 

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