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Novotel Rockford Darling Harbour

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17 Little Pier Street, Sydney, New South Wales 2000, Australia
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Novotel Rockford Darling Harbour
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1,763 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I had really high hopes for this accommodation and was bitterly disappointed. Check in was easy and the gentleman that checked us in was very friendly, although he forgot to give us Wi-Fi details and I didn't remember until getting to the room but that wasn't a problem, just the beginning of what went downhill from there. I had booked... More 

Helpful?
Thank SNSTAR
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

We had stayed at this property on our honeymoon 8 years ago and were very happy but l can't say the same this visit. As an Accor Member l try to take advantage of the discounted rates when possible but l felt let down by the lack of service provided. We drove this time so had a vehicle to garage... More 

Helpful?
1 Thank Tanya F
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

My wife and I had the opportunity of staying at this hotel on our trip to Sydney to visit a friend had a lovely stay very pleasant Breakfast very very good lots to choose from cooked English to fresh fruit and continental the works we will be back Frank and Rosemary Devon U.K.

Helpful?
Thank Frank D
Brisbane, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hotel itself is positioned closer to Chinatown than Darling Harbour ‘proper’, but that said it is a fairly level walk to everything so you don’t need your car or long taxi rides. Also the ‘Pumphouse Pub’ adjoins the building which provides something different from the usual hotel bar/restaurant…handy if you travel a lot. Speaking of which Novotel has a... More 

Helpful?
Thank Designmatters
David S, Manager at Novotel Rockford Darling Harbour, responded to this review

Dear Designmatters, Pleased to hear you had an enjoyable stay! We are centrally located to the best that Sydney has to offer, and are glad to hear that our location was a particular highlight. I agree that the Pumphouse Sydney isn't your usual Hotel Restaurant, and is indeed unique as it is a heritage listed building with history that dates... More 

Lefkada, Greece
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent wifi, good staff, and very comfortable rooms ... especially the superior rooms. The Pump House next door provides decent grub and the staff were very helpful and cheerful. Location-wise, the home is right next to Chinatown and lots of very good Chinese eating establishments.

Helpful?
Thank paulrobinson2016
David S, Manager at Novotel Rockford Darling Harbour, responded to this review

Dear paulrobinson2016, We are pleased to read that our service and amenities were of an excellent standard. The Pumphouse Sydney, as well as our central location, are indeed very popular among guests and we're glad it was a highlight for you also! Thank you for your positive feedback and we hope to welcome you back in the near future. Kind... More 

Nowra, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Our whole experience was great. But a big thank you to the Maitre de at breakfast who upon hearing it was my sons birthday came back a short time later with a piece of cake and candles lit. We were there because of an Engagement luncheon at their Pump House and again the wait staff couldn't be more helpful. The... More 

Helpful?
Thank RobynGray1960
David S, Manager at Novotel Rockford Darling Harbour, responded to this review

Dear RobynGray1960, What lovely feedback! We hope your son had a great birthday and we are truly glad that our genuine hospitality proved to be a highlight on your son's special day. I have passed on your lovely comment to the Maitre D and team. We look forward to making you feel welcome next time. Sincerely, David Sude Hotel Manager More 

Melbourne, Australia
Level Contributor
146 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
2 of 5 stars Reviewed 1 week ago

Body hair in the bath. Furniture & fittings so scratched and marked they would be unacceptable to a charity. Gym equipment decrepit. Magnificent views of the neighbouring construction sites. Staff however were friendly and helpful - they should be moved to a decent Novotel property more in keeping with their professionalism. Unlikely to try Novotel Rockford again until it has... More 

Helpful?
1 Thank JumboJetJohnny
Seminyak, Indonesia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Went there to visit my friend. The hotel is close to my friend's workplace but I found it difficult for the first time to get there. We just walk around for lunch. There are green area around the hotel and keep refreshing my eyes.

Helpful?
Thank Puttskii
David S, Manager at Novotel Rockford Darling Harbour, responded to this review

Dear Puttskii, Thank you for your feedback, which will allow us to ensure that you and other guests alike have an ideal hotel experience in the future. Your points have been noted and we look forward to making you feel welcome again in the near future. Sincerely, David Sude Hotel Manager More 

Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

If all you are after is a room to sleep in and get ready, then it's a fine place to stay. The room was nothing special so if you are after something nice, I wouldn't recommend here. Also the bathroom didn't feel very clean to me- scuffs on the shower base and tap fittings need replacing. There weren't any views... More 

Helpful?
Thank VS-Traveller
Renown Park, South Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at the Novotel Rockford, Darling Harbour and I can honestly say this will be my first choice each time I holiday in Sydney. Hubby and I had a four day stay to celebrate our 35th wedding anniversary. We were on the top floor, the room was spotless, king size bed which was... More 

Helpful?
2 Thank Pdouvos
David S, Manager at Novotel Rockford Darling Harbour, responded to this review

Dear Pdouvos, Thank you for your glowing feedback and continued loyalty! As we always aim to provide guests with an overall ideal hotel experience, and so it's feedback like this that truly provides my team, as well as myself, with much satisfaction. I will be sure to pass on your kind works to the team, and we look forward to... More 

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