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Hotel class 4.0 of 5
818-820 George Street, Sydney 2000, Australia
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Reviews you can trust

78% Recommend
3.5 of 5 stars 137 reviews
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By trip type
All (137)
[ Date ] [ Rating ]
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5 of 5 stars
traveloctopus   15 contributions
Brisbane, Australia
Oct 29, 2009 | Trip type: Business, Solo travel

I stayed here at the start of the month at the end of a business trip, and upgraded to a Privilege room at the last moment. The bathrobes, sweets, free internet and 13th floor location made this a great idea, avoiding any traffic noise and allowing for extra levels of comfort. Room was well sized, bed was comfy, bathroom was... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Traveloctopus, Thank you for your response on Tripadvisor. Of course we are particularly please that you enjoyed your stay. Should you or your company travel to Sydney on a regular basis please feel free to contact our sales department for a corporate rate. We hope to see you soon again. With warm regards, Thomas Brand

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3 of 5 stars
regosal   6 contributions
north west
Oct 29, 2009 | Trip type: Couples

Good location, nice room and bathroom, pool small and unuseable due to the number of small children in it, staff friendly enough on the whole. more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Guest, Thank you for your feedback. We are very sorry to hear that our pool was too busy with children. At all honesty, our pool is very popular with children and particularly over a weekend it can be a bit noisy. But the pool opens from 5:30am until midnight and if you use the early hours in the morning...

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3 of 5 stars
GenBren   1 contribution
San Francisco
Oct 28, 2009 | Trip type: Couples

The Mercure is solid - it has a good central location (several buses stop in front, as well as the city's light rail) that makes it easy to get to all the major sites. It's clean, and the staff is helpful - the concierge gave us some nice tips. And the pool has a great view! They charge way too... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear visitor from San Francisco, Thank you for your feedback. We wanted to keep you in the loop that all our windows have special glassing to ensure they are sound proof and that you have a good nights sleep even if you face the bus stop. If you do not require 24 hour internet access we also offer AU$5 for...

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3 of 5 stars
newyork2007   8 contributions
n.ireland
Oct 26, 2009 | Trip type: Couples

We were here as part of honeymoon, we had some plush 5 star hotels and some 4 star, as on a world trip. Our hotels were organised witha agent. From the brochure the hotel looked much better....i was disapointed with our room. They gave us a smoking room, we dont smoke, it smelt terrible. The room service, house keeping was... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear visitor from North Ireland, We are very sorry to hear that we had no non-smoking room available on your recent stay. Please accept our sincerest apologies. Unfortunately we have Eve's Place Bar closed on certain public holidays but M Bar is always open until at least 22:00. For our latest images please visit our website or have a look...

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4 of 5 stars
gorn-fishin   1 contribution
new south wales, Australia
Oct 16, 2009 | Trip type: Family

I found this place on the net, they had a spring special that included buffet breakfast for us ( 2 adults 1 child) which was superb. Rooms tidy & clean, pool lovely & warm. Expected to be charged extra for parking but was included. Turned up at 11.30 am on the day & they checked us in early which was... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear guest, We are absolutely delighted to hear about your recent stay. Thank you for your compliments. With warm regards, Thomas Brand

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3 of 5 stars
kazz_usher   8 contributions
London
Oct 14, 2009 | Trip type: Family

I have stayed at the Mercure many times, the Mercure is always reliable,its quite clean. Staff are always quite friendly and they have parking on site for decent amount per night. On this particular visit, I had just arrived from London with my hubby and little baby, The lady on reception was very friendly, and checked me in very quickly.... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Visitor from London, Thank you for your comments on Tripadvisor. We are glad to hear that you enjoyed your stay and thought to let you know that we have replaced all our beds earlier this year. A good night sleep is our top focus. We hope to see you on your next journey to Sydney. With warm regards, Thomas...

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3 of 5 stars
calafate   26 contributions
valencia
Sep 29, 2009 | Trip type: Couples

We were a bit disappointed with this hotel, we hoped for more from a Mercure and for a 4 stars hotel. Our housekeeper was really bad, we stayed there for 5 nights and the bed was made each day in a horrible different way. The blanket hung from the bed to the floor in several strange positions as she didn’t... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear guest, Thank you for yoru feedback and we are sorry to hear that you experienced bad service from our housekeeping department. You might want to know that our executive housekeeper is leaving at the end of this month and we expect some positive changes. We hope to see you on your next trip to Sydney. Warm regards, Thomas Brand

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4 of 5 stars
Mxnau   2 contributions
Perth
Sep 24, 2009 | Trip type: Solo travel

After staying at a disgusting backpackers I desperately booked a room here even though I had already paid at the YHA. It was one of the cheapest in a central location. The room was a good size, everything was fine, my only complaint was the bathroom had mould in the grout and I found it disgusting, also the toilet kept... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Visitor from Perth, Thank you for your feedback. We are sorry to hear that there was mould in the grout in one of our bathrooms. We try our utmost to keep our bathrooms clean and well maintained. Please do accept our apologies that this has not been the case at your recent stay. We hope to see you again...

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4 of 5 stars
Togepii   10 contributions
North Wales
Sep 22, 2009 | Trip type: Friends getaway

Stayed in the Mercure in Sydney in August 2009. It's in a good location, right by central station so it's easy to get around. I found I walked to most places, even up to the harbour didn't take too long. There are plenty of places to eat and convenience stores in the area. The rooms were a decent size and... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Visitor, Thank you for your feedback. We just wanted to let you know that we have a Laundry on Level 5, which has a washing machine and dryer. It is open 24 hours and a load is AU$4. 30 minutes Wifi is AU$5 but you are right, there is an Internet cafe right accross the road, which is much...

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3 of 5 stars
Lavender2009   7 contributions
NSW
Sep 16, 2009 | Trip type: Family

This hotel was fairly good. It was cheap, so we weren't expecting any luxuries. The rooms were rather small, but were clean and had good sound proofing which meant that they were quiet. It was a nice cheap stopover for the night, and the included breakfast was really nice. The only negative was the check-in staff, who seem uninterested in... more

Management response from
Thomas_Brand, Director of Sales & Marketing

Dear Lavender2009, Thank you very much for staying with us on your recent trip to Sydney. We are sorry to hear that our Reception team has not been as friendly and welcoming as they should have been. I have spoken to our Front Office Manager and have asked him to reiterate how important it is that we always extend a...

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Mercure Sydney Also Known As

  • Accor Sydney
Address: 818-820 George Street, Sydney 2000, Australia
Sydney Hotels Mercure Sydney
3.5/5.0
137