positives: handy location, the pool was nice, staff helpful. negatives: it cost $495 to stay on a sat night in a 2 bed apartment. the lack of value was unbelievable. i have a huge list of things that were wrong but would summarise it as a tired, dirty hotel which is represented in the websites as something it just does... more

Our family of four booked a two day getaway in a 2 bedroom apartment to show an interstate friend Sydney. The apartment is well set up although the TV is fairly ancient everything else you might need is there. Full kitchen including microwave. We had view over Darling Harbour from the spacious balcony that was simply magnificent. Check in was... more

The apartments are spacious but in need of refurbishment. The paint work was chipped and the bed head cover was damaged. The grout in the shower was mouldy and badly needed cleaning. I notice from past reviews that this seems to be an ongoing problem. The hotel management should address these issues immediately as there is no excuse for mould... more

I stayed here with my girlfriend in January, the rooms were clean and tidy, the beds were very comfortable. All the staff we dealt with were all lovely. We stayed for a week which included Australia Day where guests were able to head to the roof to watch the fireworks from the best vantage point in town, unfortunatley it was... more

Great location Had a two bedroom apartment for three nights, great for families travelling with kids, plenty of space. Internet connection with Accor hotels is just plain robbery. more

I just responded to a survey from Grand Mercure so thought I would past the response to Trip Advisor. "Please share any positive comments about your stay, or about specific staff (by name) if possible. " As a family we had a wonderful two nights together preparing for and celebrating my daughter's wedding at The Convention Centre. We were able... more

O.K. I read the reviews and looked at the pictures of this hotel before booking. Yes - it could use a paint job. But the location and the price work for a family that needs two bedrooms, two bathrooms, a kitchen and a washer/dryer. The location cannot be beat. There are several grocery stores within walking distance as well as... more

I wanted to spend the night in the city before going to Kings of Leon in the Entertainment Centre with my partner and his 2 siblings. The location and apartments are ideal so I chose this place to stay. Firstly the bad things: I came in at midday and was not expecting the room to be ready (but worth a... more

We paid upfront (about $17,000 USD) for 3 weeks for a 3 bedroom apartment over Christmas and New Years 08/09. Fabulous location but badly run down. See our photos. Novatel owns it and they should be ashamed and their cleaning staff should be fired. The front desk staff were okay but what could they do with a place that isn't... more