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InterContinental Sydney

#19 of 184 Hotels in Sydney
Certificate of Excellence
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117 Macquarie Street, Sydney, New South Wales 2000, Australia
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InterContinental Sydney
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InterContinental Sydney
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2,296 reviews from our community

Traveler rating
    1,258
    691
    225
    70
    52
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319
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134
519
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (700)
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Sydney
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 days ago NEW

Last stay left me severely dissapointed. Long wait to check in. Standard room items like nespresso pods and soaps not refillled. Staff entering room without informing us. Numerous calls to concierge to try and rectify issues but staff didn't act without being chased up. I won't be returning until the hotel fixes its issues.

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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for three nights last week, clean/spotless room overlooking my Sydney's spectacular harbour. Opera cafe has boundless selection of food. The staff MAKE this hotel! Gracious, elegant and most helpful.

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USA
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Could not ask for anything better. Came in early. Rooms were not ready at year time but they gave us rooms earlier then check in time. Rooms were clean and large. Bathroom was also clean. We had breakfast one morning and it was perfect Staff including Valley, bell boy, front desk and concigere were very helpful. Only service little slow... More 

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Sydney, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Intercontinental is a first class hotel and great choice for business and pleasure travellers alike. Situated a stones throw from the CBD, Circular Quay and the Domain and Opera House you're in the middle of it all. The rooms are modern, comfortable and quiet. My only suggestion would be a more reasonably priced food menu.

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New Haven, Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Top class hotel located in Sydney. Rooms, restaurants are excellent. The customer service is also top notch. Its also located 5 mins walk from the Opera house and the sydney harbour bridge. Lots of restaurants also in walking distance.

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ORANGE
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I have stayed at this hotel on numerous occasions over the last few years and have recently been disappointed with the rather brusque formality at reception on our arrival. We had always been welcomed as if we were special and the service in the lobby coffee shop was very poor. It was as if we were the... More 

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Fantastic service from the moment we arrived. I arrived 5 hours ahead of time and was kindly offered our room as it happened to be ready. I especially noticed that all staff engaged with the guests and not just meaningless chit chat but genuine conversation with personality and rapport building. I can recommend the Club Level nrooms as the club... More 

Was this review helpful? Yes 1
Interconsydney, General Manager at InterContinental Sydney, responded to this review

Dear Katrina S, We are pleased to read that you have chosen to stay with us once again - thank you for your continued loyalty. I must say that our team of colleagues are truly interested in sharing stories with our guests and telling of personal experiences that may help our guests see the special and unique offerings that Sydney... More 

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Arrived on Thursday lunch time used the valet parking. Checked in and well greeted in by an extremely friendly female staff member. We were told we had received an upgrade to the 28th floor with bridge, opera house and harbour view room at no extra charge. We had arrived quite early and planned to have lunch nearby so not in... More 

Was this review helpful? Yes 1
Interconsydney, General Manager at InterContinental Sydney, responded to this review

Dear Anthony P, We are thrilled that you have taken a moment to share your experience from your 2 night stay with us via TripAdvisor. Thank you in particular for highlighting your arrival experience and that you took great enjoyment in the complimentary room upgrade that we were able to arrange for you. Our team will take great delight in... More 

Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent a week at the Park Hyatt and our last night in Australia, we stayed here. If you are not looking for a boutique, very high end hotel experience, but are happy with a really nice hotel with good rooms, good service and an excellent location, stay here. Yes, there are tour groups here. However, our room was lovely... More 

Was this review helpful? Yes 1
Interconsydney, General Manager at InterContinental Sydney, responded to this review

Dear AmyBDC, I am so pleased to read that you enjoyed your time at InterContinental Sydney! Albeit brief, it is great that you still had an opportunity to interact with our Concierge team who I hope were able to guide you with some recommendations on your visit. Great to read that Club InterContinental also made for a memorable experience for... More 

KIAMA
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Intercontinental at the Rocks Sydney on Friday night 21/3/2015. the rooms were quite large with good views and well appointed. although being fairly old. they were very clean and tidy. the location is perfect as you are right at Circular Quay. we did not eat there due to prior engagement and chose to have breakfast off... More 

Was this review helpful? Yes
Interconsydney, General Manager at InterContinental Sydney, responded to this review

Dear TRUSTY56, Thank you for writing a timely review following you recent stay with us. I am so pleased to hear that you found the rooms to be clean and spacious and the service that my colleagues provided during your stay was courteous and helpful. We hope to welcome you back for another weekend stay at the InterContinental Sydney again... More 

Hotel Review Summarization

What travelers say

  • Opera house(69)
  • Circular quay(43)
  • Club lounge(28)
  • Great location(21)
  • Harbour Bridge(21)
  • Very good(17)
  • Star hotel(4)
  • City view(4)
  • Top floor(4)
  • Room service(3)
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