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Oaks Hyde Park Plaza

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38 College Street | 38 College Street, Sydney, New South Wales 2010, Australia
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Oaks Hyde Park Plaza
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Oaks Hyde Park Plaza
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518 reviews from our community

Traveler rating
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    120
    77
    86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Harrogate, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Having read reviews beforehand, I wasn't expecting it to be top notch hotel. The reception staff we very polite and helpful, but no concierge, therefore had to struggle with 2 very large suitcases to the 6th floor and an elderly mother. We did ask for a refurbished room, which they accommodated us with, however the corridors are very scruffy, the... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 1 week ago

Staff were great, rooms really nicely revamped (as per most 4 star Sydney hotels). Only complaints were (1) - beds were too hard (other Oaks hotels put overlays on their beds so you can't feel the join in the middle, but this one didn't); and (2) - NOT the hotel's fault - DO NOT use the in-room meal ordering service.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Thank you for taking the time to provide feedback on your recent stay with Oaks Hyde Park Plaza. We will gladly take your feedback on board in regards to your bed experience, the comfort of our Oaks guests is extremely important to us. Your compliments on the staff will be forwarded to the customer service team at Oaks Hyde Park... More 

Townsville, Australia
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked here because it was convenient to the city and to our Son's work place. There is little argument that it is close to transport and to many interesting eating places. We were armed with a map and advice from tripadvisor and found some great places to eat. However, it is getting quite tired and it certainly needs to... More 

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Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Thank you for taking the time to submit feedback on your stay with Oaks Hyde Park Plaza. Our hotel is central to the city and certainly close to public transport. Our friendly staff is always eager to direct guests around the city and find the best locations to dine and shop. We appreciate the feedback in regards to possible maintenance... More 

Townsville, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Our stay at the Oaks wasn't as good as I was expecting. The exterior presented to be aged and lacked a welcoming atmosphere. The Oaks has a name of being a fairly upmarket establishment and that's not what we received when we arrived. I asked for a 4 star apartment and felt like it was a standard 2-3 star. I... More 

Review collected in partnership with this hotel

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Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

We appreciate you taking the time to submit a review on your stay with Oaks Hyde Park Plaza. At this time Oaks Hyde Park Plaza is going through the process of refurbishment, changes will soon be made to the hotel foyer and the corridors. Many of our rooms have all ready been refurbished and we would love the opportunity to... More 

Sydney, Australia
Top Contributor
122 reviews 122 reviews
71 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 1 week ago

We have now been staying at the HPP for our Sydney trips for the last twelve years and the place just keeps getting better and better. For our latest trip we did look around for alternative accommodation but came back to HPP. Our decision was based on value for money, location and friendly and helpful staff. We stayed in an... More 

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Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Oaks Hyde Park Plaza wishes to say thank you for taking the time to provide wonderful feedback on your recent stay with us. We are very proud of the new additions being added to our hotel, including installation of the new elevators. Renovations for a brand new lobby are due to commence shortly. Your warm compliments towards the staff in... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reasonable mid city apartment in a city hotel at a noisy intersection. The one female receptionist was excellent. Value for money in Sydney. Big IGA Supermarket across road in Liverpool Street very handy. Also liquor outlet next door. Thai student emphasis with restaurant and education advice centre off lobby level. One of two lifts out of order but surprisingly little... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Dear Guest, Thank you for providing such a great review on your recent stay. I am pleased that you enjoyed your stay with us here at Oaks Hyde Park Plaza and the staff were on their best behaviour. The hotel is currently undergoing much needed refurbishment, which includes the new lift as well -hence one lift was out for refurbishment.... More 

perth
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed here over Easter and overall the place was quite dirty with an overpowering musty smell. The carpets in the reception weren't vacuumed for 2 days and there was always quite a lot of dirt there contributing to the smell. Our room was dirty and smelt so bad we had to leave the door to the balcony open all... More 

Was this review helpful? Yes 1
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Thank you for taking the time to provide feedback on your stay with Oaks Hyde Park Plaza. We were disappointed to read of the elements described that impacted your stay; our hotel is undergoing the process of a refurbishment which does take time. Many of our hotel rooms have already been refurbished which are available to book online or directly... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently stayed at HPP on business, rooms exceeded my expectations, comfy, stylish and well serviced. Front desk staff and the hotel manager were super friendly and very helpful. Great park view and at the footstep of some great Italian cafes. I will definitely return.

Was this review helpful? Yes
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Dear Guest, Thank you for your feedback. It is great to know that our guest enjoyed all aspect of our product and services. It is even gratifying to learn that our staff were at their best during your stay - something Managers love to hear everyday!! I look forward to welcome you back to our property in the near future.... More 

Thursday Island, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I did stay at this place the last year and the experience was nice, this time i paid too much for a small studio, when i booked a room, apartment and showed the photo, so i booked it but my surprised when i see that didnt get what they promised me on the web, poor view and they said that... More 

Was this review helpful? Yes 1
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Dear Guest, Thank you for providing your feedback on your recent stay. We value your comments as this provides us with an opportunity to improve our products and services constantly in achieving the overall guest experience at our property. The team at Oaks Hyde Park Plaza would like to extend their sincere apologies regarding the inconveniences that you experienced during... More 

ramsgate
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a week in february this year,don't be put off as from the outside there is building work going on . They are upgrading the lobby.We were on the12th floor overlooking Hyde park,fantastic views from the windows.Room was nicely fu rnished clean and modern,room was cleaned every day fresh towels, toiletries etc. Couldn't fault it,... More 

Was this review helpful? Yes
Asif A, Manager at Oaks Hyde Park Plaza, responded to this review

Dear Guest, Thank you for taking your time to provide us the feedback on your recent stay. Me and my team are delighted to know that you thoroughly enjoyed your stay with us. As you have noticed, yes are undergoing refurbishments in our common areas, which includes the lobby. This was much required upgrade which will definitely add a jewel... More 

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