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Four Points by Sheraton Sydney, Darling Harbour

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161 Sussex St., Sydney, New South Wales 2000, Australia
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Four Points by Sheraton Sydney, Darling Harbour
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Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
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2,222 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Four Points by Sheraton Sydney, Darling Harbour
See the most recent reviews
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2012

My husband and I had the most wonderful time in Sydney and just loved out hotel. The staff was very helpful and friendly, even though we arrived nearly 2 hours before official check in started they had no problem with us checking in. The room was spacey, comfortable and clean with a beautiful view over Darling Harbour, we were so... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear AureliaBalestra, I am very pleased to know that you and your husband had an amazing time in Sydney and were delighted with your stay at the Four Points by Sheraton Sydney. Thank you for the kind words you mentioned about our hotel, particularly the great service you received from our associates. Providing guest satisfaction and care is a big... More 

San Francisco
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 30, 2012

Td be honest, I do not have the slightest clue. This hotel is located right in the darling harbour which is on the edge of the greater downtown business area. It is walking distance to everything. The hotel staff are very helpful, polite. You get a sense of genuine willingness to help which is quite refreshing. People complain about breakfast... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear gchuang101, I was very thrilled to read your wonderful review and appreciate you taking the time to post your favourable comments on Tripadvisor and providing details of your stay. It is very pleasing to learn that you enjoyed your visit and the warm hospitality and helpfulness of our associates. Our hardworking Kitchen team is very happy to know that... More 

Sydney, Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2012

The Bride and I chose to stay overnight at the four points by Sheraton to celebrate an anniversary recently. We chose the Sheraton as it is conveniently located a 2 minute walk to Darling Harbour and is on the City side of Darling Harbour. There is also a public car park opposite which has all day weekend parking for $10.00.per... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear klevakiwi Thank you for choosing our hotel to celebrate your special occasion. Our best wishes and congratulations on your anniversary. We appreciate you taking the time to post such favourable comments. It’s always pleasing to hear that our guests had a pleasant and comfortable stay. Trust you were able to take advantage of our excellent and convenient location. Thank... More 

Auckland Region, New Zealand
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 27, 2012

I've stayed here a lot. I used to rave about it but over the last 2 years it's steadily gone downmarket and the experience has steadily worsened. The check in is particularly unpleasant. My room was minuscule and not what I'd seen in the online pics. I went back down to the front desk only to have to wait half... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear Biff3ridge , Thank you for staying at the Four Points and taking the time to review our hotel. We certainly appreciate receiving feedback from our guests as they provide us an opportunity to review areas where we need to improve on for the future. I am very concerned to know that your recent experiences at our hotel were not... More 

Bunbury, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 26, 2012

My husband and i stayed here recently for our 25th wedding anniversary. the room was an adequate size, but dated in it's decor. comfortable bed, lovely staff. thank you for the champagne and chocolates!! the buffet breakfast was not really 5 star. no egg stations of any description, percolated coffee only, pastries hard and overcooked. stayed at the hyatt in... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear wannabetravelbug, Thank you for sharing your review of your recent stay at the Four Points by Sheraton Sydney, Darling Harbour. Our congratulations to you and your husband on your wedding anniversary and we hope our welcome gift added to the enjoyment of your special occasion celebration. I appreciate both your positive and constructive remarks as these give us an... More 

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 25, 2012

My partner and I stayed there for just one night. We booked a Deluxe Harbour View Room, but it wasn't quite 'deluxe'. The room was shockinly small. The website says the room is supposed to be approx 30m2, but it is nowhere near it, it more feels like 15m2 to me. And don't believe the photos on their website, they... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear M C, Thank you for your review. Meeting guest expectations is a big focus in our hotel and I apologise that the guest room you occupied was not to your satisfaction. Our standard rooms are 28 M2 and our deluxe rooms are 34 M2 . We do have other room types bigger in size for guest to chose from.... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 23, 2012

I stayed here for two-nights during a business trip in Sydney. I stayed here primarily for its location and that it is part of the SPG network of hotels. Location It is located in the beautiful area of Darling Harbour and, if you get a harbour view, gives a grand view of Darling Harbour. The rooms on the other side... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear JMTrinidad, Thank you for your review. I am glad you were happy with our great and convenient location in Sydney. I appreciate your comments and apologise that some of your expectations were not met. Please be assured that Four Points is committed in continuously making improvements to enhance our guest experience and a room refurbishment is part of our... More 

Maui
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 23, 2012

We found this deal on hotels.com and so glad we did. We were able to stay right in the middle of the harbor and felt very 'special'. Everyone took care of us and it was very easy to get a round. We spent less time traveling about and more time doing or just enjoying the area! The room was nice... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear MauiMelmo, Thank you for your excellent review! I am happy to learn that you were well looked after by our team during your stay. We are proud of our caring service here at the Four Points and regularly receive great feedback from many guests on our associates’ excellent service. Trust you were able to take advantage of our great... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 22, 2012

We had a one night stay here. The service was outstanding from arrival till we fully used our late check out. Walk to Darling Harbour and all the attractions. A complimentary bottle of champagne and chocolates delivered to our room for my husband's birthday was a delightful surprise. The room was spacious and clean, bed was very comfortable and the... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear Wanderers_222, I am thrilled to read your excellent review of your stay at our hotel and thank you for sharing this on Tripadvisor. Guest satisfaction is a big focus at the Four Points and a lot of training is geared towards achieving this goal. I am happy to know that we have met your expectations on all aspects of... More 

Melbourne
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 20, 2012

Was very shocked just awesome friendly service. Everything was great food was terrific location great and rooms were super. There is a nice outside bar for a beer or seafood buffet on weekends. Breakfast was amazing. Our view was even better. We went shopping and storing our stuff in safety deposit box was no problems. Just so shocked with the... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Dear amicsMelbourne, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with our location, dining experience and with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying... More 

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