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Four Points by Sheraton Sydney, Darling Harbour

#61 of 184 Hotels in Sydney
Certificate of Excellence
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161 Sussex St., Sydney, New South Wales 2000, Australia
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Four Points by Sheraton Sydney, Darling Harbour
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Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
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2,129 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Took my mother to Sydney for a party she was invited to. First time staying in Sydney for 30 years for her. Picked the Sheraton as id stayed before & it was wonderful. Well we were off to a bad start when we couldnt find the poorly marked entrance. Due to renovations they had closed the previous drive in drop... More 

Was this review helpful? Yes 2
Singapore, Singapore
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Due some maintenance of sorts, the hotel had to be shut down with all guests made to check out in the morning. Nice reception person said it was possible to leave our bags with a sister hotel, but we had to check with concierge. We checked and concierge said no, it was only for transferring guests and were very stuck... More 

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
106 reviews 106 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel has massive potential and will be much better when they have finished their renovations. The room was modern bright and very clean. Beds were comfortable and bathroom was bright and roomy. Shower pressure was ok with a good supply of hot water. Room was well equipped, with all the amenities you would expect. Wi-Fi was solid, just make... More 

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Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for 5 nights from February 4 - 9, 2015, as part of a points redemption using Starwood's terrific Nights & Flights redemption option. The hotel is in a great location just about a block and a half from the bustle of Darling Harbour. Perfect for the ferries from Darling Harbour that connect to other parts of the... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here one night. Paid $360 for a king room via Agoda. Completely overpriced. The air con was faulty and kept the room at 15c all night. Room was unclear with dust on a lot of the surfaces. For the same price there are many better hotels in the CBD. Avoid.

Was this review helpful? Yes 2
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Staff are very pleasant and positive given their hotel is undergoing renovations at present and will be for next 18 months. Rooms tidy but small and hotel is well located to Darling Harbour. There are also construction going on around building.

Was this review helpful? Yes 3
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Tony C, Thank you for sharing your impressions on Tripadvisor and appreciating our convenient location, associates cheerful attitude, and room tidiness. We do apologise for any inconvenience given our redevelopment. We trust our guests will appreciate the benefits of the new and revitalised facilities when this important undertaking is completed. We hope we can welcome you back when you... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights, after having stayed at the Sydney Westin previously. The location is excellent and the staff was friendly and helpful. Frej went out of his way to accomodate our request for an early check after an early morning return from a cruise. The hotel is being completely renovated but other than slow elevator service the... More 

Was this review helpful? Yes
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Lisa L, Thank you for your nice review. We are pleased to know that you had a pleasant stay with us and our associates particularly Frej delighted you with his helpful and caring service. Further, we are happy that you enjoyed your breakfast experience. Indeed, we are excited for our guests to see the new facilities and enhancements of... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stay away! Heavy construction going on the side that face the harbour. I am surprised that the work only starts from midnight to morning 5:00am to 6:00am. I am writing this review at 3:00am now since there is so much noise outside. During the day, there is nobody working on the site. Do not be fool if the front desk... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Seow Sheng N, Thank you for taking the time to provide feedback. Please accept our sincere apologies for the disruptions experienced with the redevelopment works and current facilities. Great efforts are being made to manage the redevelopment and detailed planning with the project contractors are being carried out on a regular basis to ensure minimum disruption for our guests.... More 

London
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Fantastic Location but this hotel is undergoing major work and an additional number of rooms being added, if you want peace and a restful place to stay this is not it. I am sure in 2016 it will be magnificent but the building work and noise are constant from 7.30am daily. Wifi in rooms at $20 is excessive in this... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Andrew A, Thank you for taking the time to provide feedback. We sincerely apologise for the inconvenience experienced given the redevelopment of our hotel. Great efforts are being made to manage the redevelopment and detailed planning with the project contractors are being carried out on a regular basis to ensure minimum disruption for our guests. While there may be... More 

Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was such a disappointment. Yes location is great but customer service and facilities are terrible. Stayed here on our honeymoon which was the worst decision. Told by the manager of the hotel there would be something special waiting in our room as it was our honeymoon and he never delivered anything. The rooms are shoeboxes and we felt claustrophobic.... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Lisa O, Thank you for taking the time to provide feedback. We are sorry that we failed to meet your expectations especially as your stay at our hotel was to celebrate a special occasion. We sincerely hope that your concerns will not discourage you from staying with us again and hopefully you will allow us the opportunity to make... More 

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