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Four Points by Sheraton Sydney, Darling Harbour

#67 of 185 Hotels in Sydney
Certificate of Excellence
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161 Sussex St., Sydney, New South Wales 2000, Australia
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Four Points by Sheraton Sydney, Darling Harbour
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Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
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2,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
1 review
2 of 5 stars Reviewed 2 days ago NEW

Let me start with the positives...the check-in staff were friendly and efficient, and the room was spacious. Now for the reasons I would hesitate to return...my room service experience was terrible. I ordered soup - it arrived without a spoon (not sure how they thought I could eat it with a knife and fork!), and without the rolls that were... More 

Was this review helpful? Yes 1
Perth, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

It's a functional, well located hotel with particularly well trained and friendly staff. The rooms are a little small but very comfortable and the bathrooms are modern and efficient. Currently the hotel is undergoing construction to extend its siE and facilities, which creates a little noise at one end during weekdays, so if you need to sleep during the day,... More 

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Oxford
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stay at the Four Points by Sheraton every time I come to Sydney. It is usually for a few days and I like it because of the location and also the lobby bar for an evening meal. This time is only one night. To my dismay when I arrived I found the drive in for taxis, main door, reception... More 

Was this review helpful? Yes 3
Brisbane, Queensland, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is the sixth hotel I have stayed in, in Sydney CBD and this is by far the worst. I'll start on the positives. The rooms have recently been refurbished and they are very new and clean. The staff, whilst passive, were helpful and attentive. Location is good. And the check-in was the fastest I have ever done. But that's... More 

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FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Simon D, Thank you for taking the time to provide feedback. We are sorry to hear that we failed to meet your overall expectations. Please accept our sincere apologies for the inconvenience experienced given our redevelopment and current facilities. Great efforts are being made to manage the redevelopment and detailed planning with the project contractors are being carried out... More 

Indianapolis
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In the last month, my wife and I stayed a total of seven nights in two separate stays at FPDH and enjoyed both. Convenient location, extremely friendly and supportive staff made our visit a pleasant one. (Special shout out to both Sophia and Alla who went that extra mile to insure our comfort.) Rooms were well maintained and clean. Breakfast... More 

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FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi jemz1949, Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour for your long stay in the city. We are thrilled to read your excellent review and grateful for sharing your positive impressions on Tripadvisor. It is delightful to learn that we have met most, if not all, your expectations, particularly, with the caring service you... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Four Points for two days whilst on business in Sydney. Unfortunately the weather was crazy and there were severe storms but fortunately that meant no renovation works were being done whilst I was staying. So on a noise level, I had no complaints. Check in was smooth albeit there was a bit of a wait. I... More 

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FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Kristie V, Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour for your business trip in the city. We are pleased to know that you overall you had a pleasant and comfortable stay with us. Your highlights on your uncomplicated check-in, well-appointed and clean room, convenient location, dining experience and helpful service of our associates... More 

Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My wife and I stopped @ the Four Points hotel for 3 nights in April, 2015. We were extremely disappointed. Whilst we appreciate that there is work being carried out at the hotel it should be used as an excuse for bad service. I suppose to contextualise my following comments I should let you know what happened on our first... More 

Was this review helpful? Yes 3
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi DavidandEmmaP, Thank you for taking the time to provide feedback following your recent visit at the Four Points by Sheraton Sydney, Darling Harbour. One of the main objectives of online review is to highlight areas where we failed to meet our guests expectations. We appreciate you spending the time to share your experience and impressions and apologise most sincerely... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Was in for 2 nights... maybe it was the Green initiatives; there's no bath robes, slippers, toothbrush/toothpaste, comb, bottled water in the room. We booked a room with King size bed, but found out later that it's was 2 single beds joined together and you can absolutely feel the wedge in the middle! We called to inquire why it was... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi etkk, Thank you for your Tripadvisor review and taking the time to provide feedback. Please accept our sincere apologies for failing to meet your overall expectations. Although, not all amenities are a standard in our guest rooms, we are happy to provide them on request. On the positive side, we are glad to hear that you were pleased with... More 

Newcastle, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After booking this hotel on line, I then checked trip advisor and was horrified at some of the recent reviews and what was in store. Well I was pleasantly surprised. The service on check in was friendly and efficient. A special thankyou to the Concierge, he booked us in to High Tea and truly nothing seemed to be any trouble.... More 

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FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi sadie98, What excellent feedback! It is truly heartening and encouraging to receive such wonderful review. We work hard to deliver an exceptional experience for our guests and we are delighted to read your complimentary comments and learn that you had an enjoyable and pleasant stay. Your highlights on our great location, amazing views, comfortable rooms, and the fine service... More 

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