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Four Points by Sheraton Sydney, Darling Harbour

4.0 of 5 161 Sussex St., Sydney, New South Wales 2000, Australia
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Certificate of Excellence 2014
Four Points by Sheraton Sydney, Darling Harbour
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Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
Four Points by Sheraton Sydney, Darling Harbour
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2,077 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
46 reviews 46 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Excellent situation, steps from Darling harbor. Superb staff. Good beds. Done with the Positives!!! When we entered, so did a group of 400 tourists, Crossing the mass of people was like Moses, but he was able to part the red sea. Unless controlled by controllers, they would jam the elevators. Small rooms, with the entrance narrow enough to need a... More 

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Melbourne, Australia
Top Contributor
75 reviews 75 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is smack dab in the best location. A three minute walk to the restaurants and views of Darling Harbour, a couple of minutes to George St shopping and bars and a five minute walk to either Wynyard and Town Hall Railway Stations which connect directly to Sydney Airport. The hotel is clean and neat and although my room... More 

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FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi DuncanMac52, Indeed we have one of the best locations in Sydney and we hope you were able to take advantage of our proximity to visit many of the city’s highlights including an array of exciting shopping, dining and entertainment venues which are just a short stroll away. Thank you also for appreciating the cleanliness of the hotel, and the... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed a week here and had a beautiful view. Rooms was spacious and clean. A lot of travelers stay here on business & was quite busy. The breakfast was very very normal ...expected something better for the star rating. The location of the hotel is perfect though!

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Bilby 83, Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour and appreciating our great location, well- appointed room and wonderful views. We regret though that we failed to meet your expectations with your dining experience. We value your feedback as we continue to make improvements and I have shared them with our Food &... More 

Redland City, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

To say I was disappointed with this hotel would be an understatement. My wife and I visit Darling Harbour 3-4 times a year for business trade fairs, and as last weekend was also my wives birthday, I thought we would treat ourselves to a higher standard of hotel for a change. The hotel is going through major construction, and the... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Russell C, Thank you for choosing the Four Points by Sheraton Sydney, Darling Harbour and for taking the time to provide feedback. We are sorry to learn of your disappointment and apologise most sincerely for the inconvenience experienced especially as this visit was also to celebrate a special occasion. We regret that your stay was marred by the works... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Don't stay here under any circumstances. This hotel is fraudulently taking people's money. When booking they let you know that the hotel is upgrading. There is no mention of the utter chaos engulfing your every movement. As this is a large venue, the entrance needs at accommodate bus loads of guests. No.... The bus loads are massed in the front... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi JanDiamonds, Thank you for review and for taking the time to provide feedback on Tripadvisor. We regret that your stay was marred by the works and the current facilities given our redevelopment and please accept our sincere apologies for failing to meet your expectations. Transparency is important to us and this undertaking appears on the announcements page of our... More 

Orpington, Kent
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 nights at the end of a 17 day tour of Australia, and frankly we were really disappointed. The noise from the renovation works was horrendous from about 7.30 am onwards, so no chance of a nice chill out in your room in the afternoon. When we mentioned this to a staff member, the... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi sladie, Thank you for choosing the Four Points by Sheraton Sydney, Darling Harbour for your accommodation in the city. We are sorry to learn of your disappointment and apologise most sincerely for the inconvenience experienced and limited access to facilities given our redevelopment. I have shared your comments regarding your experience in our dining venues with our Food &... More 

Bermagui, Australia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I admit the hotel is under redevelopment with a temporary foyer etc but overall the hotel doesn't meet the standards you would expect from a Sheraton, under redevelopment or not. The rooms are quite small, dining facilities very unspectacular and overall lacks any big hotel zing! but it is is a good location for Darling Harbour and at the moment... More 

Was this review helpful? Yes 2
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Mark D, Thank you for taking the time to provide feedback. We regret that we failed to meet your expectations and apologise for the inconvenience experienced. We are committed to making continuous improvements to enhance our guest experience. We trust our guests will appreciate the benefits of our new and renewed facilities once our redevelopment is completed. Thank you... More 

Queanbeyan
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Upon checking in, I was demanded to pay a $300 bond up front even though my room was already paid for. I could not afford to pay this bond so I was refused to stay at the hotel and had nowhere to stay. The Manager was condescending, patronising and showed no empathy. Another party checking in was told to pay... More 

Was this review helpful? Yes 4
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi LianneQuenbeyan, Thank you for your post. I am sorry to hear of your experience and apologise for any service lapse. One of the primary aims of online reviews is to highlight any concerns that our guests may have. I would like to discuss this further with you and would appreciate if you can contact me directly so I may... More 

Teddington, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stayed here for five nights and would have moved hotel on the first day if possible. On a positive note the hotel is well located. Unfortunately there is a considerable amount of building work going on. Trying to eat your breakfast whilst a pneumatic drill is going at full pelt doesn't make for a relaxing start to the day..... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi john t, Thank you for staying at out hotel and taking the time to provide feedback. While we are glad that you were pleased with our convenient location, we regret that we failed to meet your overall expectations and apologise most sincerely for the inconvenience experienced given our redevelopment. An update on our redevelopment appears in the announcements page... More 

Fairfax, Virginia
Contributor
19 reviews 19 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My stay at the Four Points by Sheraton was disappointing. The room was too small. You had to be a Philadelphia lawyer to figure out the room lighting system. Once I did I managed to get the place into a "homey" atmosphere. The closet did not work well. I had to hold in the door to the safe in order... More 

Was this review helpful? Yes 1
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review

Hi Jimjeb, Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment and apologise most sincerely for the inconvenience and limited facilities given our current redevelopment. We trust our valued guests will appreciate the benefits of the new and enhanced facilities once this important project is completed. We are also sorry about... More 

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Additional Information about Four Points by Sheraton Sydney, Darling Harbour

Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Sydney, Darling Harbour 4*
Number of rooms: 648
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Also Known As:
Four Points By Sheraton Darling Harbour Hotel Sydney
4 Points By Sheraton Darling Harbour
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Four Points
Sydney Sheraton
Hotel Style:
#31 Romantic Hotel in Sydney
#33 Family Hotel in Sydney
#35 Business Hotel in Sydney
#50 Luxury Hotel in Sydney

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